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Author Topic: My Plusnet Broadband  (Read 3728 times)

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My Plusnet Broadband
« on: October 18, 2011, 02:43:27 PM »

I have problems with my low speed,and this has been going on for more than a month, I have had a B.T visit and all well at the time . My 2 wire router stays mostly connected but after 7 p.m and until about 3a.m the speed drops and noise rises as a result my actual internet download speed is about useless  Date   Download Speed   Upload Speed   
Today 05:59   237 kbps (29.6kB/s)   380 kbps (47.5kB/s)   Share
Sunday 18:52   242 kbps (30.3kB/s)   380 kbps (47.5kB/s)   Share
Sunday 07:33   248 kbps (31kB/s)   379 kbps (47.4kB/s)   Share
Plusnet say I stay connected for days at a time, I doubt this and tyhat B.T will reprofile me. I fear that as soon as this is done the low night time download on the router will cause dusconnection and low speeds again  I am convinced I have a line fault at night, as things were O.K a few months ago, I am a long way from the exchange but had been enjoying speeds around 1000 before.
Any observations  Thanks  Ed




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leveled

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Re: My Plusnet Broadband
« Reply #1 on: October 18, 2011, 02:53:16 PM »

I will try to add router details


Troubleshooting – DSL Diagnostics
General Information
DSLAM:   Country: {0x0F} Vendor: {ALCB} Specific: {0x00}   
DSL Line (Wire Pair):   Line 1 (inner pair)
Downstream Rate Cap:   8128 kbps
Downstream Atten. at 300kHz:   69.3 dB
Uncancelled Echo:   -18.1 dB   Ok
VCXO Frequency Offset:   25.2 ppm   Ok
Final Rx Gain:   34.5 dB   Ok
Impulse Noise Comp. Tones:   0   Ok
Excessive Impulse Noise:   0   Ok
Impulse noise protection:   0.52
Delay of latency path:   4.00 ms
Training History
Downstream      Upstream
Time   Line      Rate   Max1   Max2   Max3   Mgn1   Mgn2   Attn   Pwr   CRCs   FECs   INP   DLY      Rate   Max   Mgn   Attn   Pwr   CRCs   FECs      Mode   Vendor   State   Exit Code   Echo   VCXO   Rx Gain   INC Tones
2011/10/13 18:45:16 BST   1      0   0   0   0   0.0   0.0   0.0   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      Unknown   Alcatel   31/24   ERR_STATE_TIMEOUT   0.0   0.0   0.0   0
2011/10/13 18:47:03 BST   1      1856   1872   1436   1436   6.2   3.0   69.4   17.1   100   124   0.51   4.00      448   588   10.0   31.5   11.9   43   48      G.DMT Annex A   Alcatel   230/105   ERR_LOF_LIMIT   -14.2   24.9   34.5   0
2011/10/13 19:19:23 BST   1      1824   1844   1440   1440   6.2   3.0   69.4   16.6   2591   5508   0.52   4.00      448   596   10.0   31.5   11.9   33   61      G.DMT Annex A   Alcatel   230/105   ERR_LOS_LIMIT   -15.2   25.1   34.5   0
2011/10/13 19:21:11 BST   1      1216   1236   888   888   6.2   -2.0   69.3   16.3   3654   5002   0.74   4.00      448   600   10.0   31.5   11.9   1469   1503      G.DMT Annex A   Alcatel   230/105   ERR_LOF_LIMIT   -14.3   25.0   34.5   0
2011/10/14 04:26:56 BST   1      384   392   1028   1028   6.2   12.0   69.3   13.4   67   5994   0.57   4.00      448   592   10.0   31.5   11.9   16   111      G.DMT Annex A   Alcatel   230/105   RETRAIN_HIGHER   -17.7   25.0   34.5   3
2011/10/14 19:19:22 BST   1      1760   1760   1504   1504   6.0   4.0   69.3   16.3   3321   43100   0.53   4.00      448   596   10.0   31.5   11.9   211   906      G.DMT Annex A   Alcatel   230/105   ERR_LOS_LIMIT   -13.8   25.1   34.5   0
2011/10/14 19:21:03 BST   1      1184   1208   860   860   6.3   -2.0   69.2   16.2   3581   4646   0.76   4.00      448   596   10.0   31.5   11.9   1335   1395      G.DMT Annex A   Alcatel   230/105   ERR_SIG_INTERRUPT   -15.4   24.9   34.5   0
2011/10/15 06:01:53 BST   1      384   412   936   936   6.8   12.0   69.1   13.5   148   5127   0.57   4.00      448   596   11.0   31.5   11.9   3   14      G.DMT Annex A   Alcatel   230/105   RETRAIN_HIGHER   -17.1   25.3   34.5   3
2011/10/16 20:49:32 BST   1      1728   1756   1184   1184   6.3   3.0   69.0   16.8   6554   84474   0.54   4.00      448   608   11.0   31.5   11.9   164   866      G.DMT Annex A   Alcatel   230/105   ERR_LOS_LIMIT   -17.6   24.8   34.5   0
2011/10/16 20:51:19 BST   1      1088   1148   832   832   6.7   -2.0   68.9   16.2   3524   4802   0.63   4.00      448   600   11.0   31.5   11.9   1360   1349      G.DMT Annex A   Alcatel   230/105   ERR_SIG_INTERRUPT   -15.9   25.2   34.5   0
2011/10/17 04:57:02 BST   1      352   356   952   952   6.2   11.0   68.9   13.5   13   1735   0.62   4.00      448   604   11.0   31.5   11.9   0   2      G.DMT Annex A   Alcatel   230/105   RETRAIN_HIGHER   -19.0   24.1   34.5   4
2011/10/17 19:19:37 BST   1      1824   1832   1396   1396   6.1   4.0   68.8   16.9   3393   32872   0.52   4.00      448   612   11.0   31.5   11.9   272   912      G.DMT Annex A   Alcatel   230/105   ERR_LOS_LIMIT   -11.3   24.9   34.5   0
2011/10/17 19:21:30 BST   1      1248   1256   904   904   6.1   -2.0   69.3   16.3   3698   5363   0.73   4.00      448   592   10.0   31.5   11.9   1444   1380      G.DMT Annex A   Alcatel   230/105   ERR_LOF_LIMIT   -13.9   25.6   34.5   0
2011/10/17 19:21:43 BST   1      0   0   0   0   0.0   0.0   0.0   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   Alcatel   34/26   ERR_STATE_TIMEOUT   0.0   25.2   25.8   0
2011/10/17 19:21:51 BST   1      0   0   0   0   0.0   0.0   0.0   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   Alcatel   34/26   ERR_STATE_TIMEOUT   0.0   24.7   25.8   0
2011/10/17 19:21:59 BST   1      0   0   0   0   0.0   0.0   0.0   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   Alcatel   34/26   ERR_STATE_TIMEOUT   0.0   25.1   25.8   0
2011/10/17 19:22:08 BST   1      0   0   0   0   0.0   0.0   0.0   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      G.DMT Annex A   Alcatel   34/26   ERR_STATE_TIMEOUT   0.0   24.9   25.8   0
2011/10/17 19:22:12 BST   1      0   0   0   0   0.0   0.0   0.0   0.0   0   0   0.00   0.00      0   0   0.0   0.0   0.0   0   0      Unknown   Alcatel   18/15   ERR_STATE_TIMEOUT   0.0   25.8   25.8   0
2011/10/18 03:32:50 BST   1      352   376   924   924   6.8   12.0   69.4   13.4   11   1015   0.62   4.00      448   592   10.0   31.5   11.9   2   39      G.DMT Annex A   Alcatel   230/105   RETRAIN_HIGHER   -14.1   24.1   34.5   3
2011/10/18 14:49:13 BST   1      1792   1800   1468   1468   6.0   6.0   69.0   16.9   913   21131   0.52   4.00      448   608   11.0   31.5   11.9   108   429      G.DMT Annex A   Alcatel   229/103   N/A   -18.1   25.2   34.5   0
Notes:
Time   Time of last update
Max1   Max. rate at start of connection
Max2   Current or final estimated max. rate
Max3   Current or final estimated max. rate without INC
Mgn1   Noise margin at start of connection
Mgn2   Current or final noise margin
State   Internal training state
Exit Code   Cause of retrain
INP   Impulse noise protection
DLY   Delay of latency path
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jeffbb

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Re: My Plusnet Broadband
« Reply #2 on: October 18, 2011, 05:04:13 PM »

Hi
Looks a bit odd ,but it seems as if something is switching on and in the process is gerating a lot of noise ,dropping your SNR margin to the point the router loses synch. Resynchs  at much lower rate ,now normally I would expect the snr margin to be around the same as before the drop out .What seems to have happened is that the negotiated synch rate happened during the most intense noise period .by the time the SNR margin was next sampled the noise ,though still very spiky appears to be lower than at the actual synch time . some 8hrs later whatever was running switched off,The switching off process triggered a resynch (noisy swicht thermostat?) then the resynch now on  quiet line with increased Synch rate.

quote Plusnet say I stay connected for days at a time,
If the loss of synch is for a short time they will not see the disconnection .
a bit of deja vue. I am sure I have seen similar problem recently cannot think where ?
Regards Jeff
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sevenlayermuddle

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Re: My Plusnet Broadband
« Reply #3 on: October 18, 2011, 05:40:00 PM »

Downstream Atten. at 300kHz:   69.3 dB

I'd speculate that the attenuation is the root of your problems, it means that your line is so long that only the tiniest signal levels are present at your router.  You are lucky DSL works at all.

If that figure is accurate then it suggests that your normal level of background electrical noise must be very low indeed, in order for DSL to function, even as well as it does.    But it;s possible that when even the slightest levels of interference arise, at a level that would just be 'normal' for most people, they are enough to swamp your tiny signal and will cause the connection to drop.

I'd suggest two things....

First, keep an eye on that downstream attenuation figure to make sure it's accurate.  If may drift around by as much one dB or so, but if it changes a lot (say, more than 5 or 10dB) then it suggests a wiring fault in which case getting it fixed would clearly improve things. Observe, for example, whether it is affected by lifting a phone off-hook (it shouldn't be). Also, that attenuation suggests a distance of perhaps 5km from the exchange... is that in keeping with what you expect?

Assuming the attenuation is correct and constant, you may just have to make the most of what you have.  It is vitally important, with such a long line,  that you do all you can to optimise your wiring.  Have you already checked out the guidance at http://www.kitz.co.uk/adsl/socket.htm ?


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leveled

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Re: My Plusnet Broadband
« Reply #4 on: October 18, 2011, 07:26:51 PM »

The distance is  5 to 6 Km  according to PN but I think it is 4 miles by road ( The Burrowbridge exchange is in Othery) where the lines are My link until recently has been acceptable able to use skype and i player well. There is little night time activity near here of any sort, My neighbours say they do not have this problem, though are with B.T and also slow,though not as slow as I am The attenuation stays around 69.3 and is fairly constant I have seen unknown echo or some such term near the impulse noise but only once and am not sure, The B.T man put me in a new socket, which is the main and only one I am sure there must be fault or interferance getting on my line outside the house
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sevenlayermuddle

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Re: My Plusnet Broadband
« Reply #5 on: October 18, 2011, 10:11:42 PM »

The distance is  5 to 6 Km  according to PN but I think it is 4 miles by road ( The Burrowbridge exchange is in Othery) where the lines are My link until recently has been acceptable able to use skype and i player well. There is little night time activity near here of any sort, My neighbours say they do not have this problem, though are with B.T and also slow,though not as slow as I am The attenuation stays around 69.3 and is fairly constant I have seen unknown echo or some such term near the impulse noise but only once and am not sure, The B.T man put me in a new socket, which is the main and only one I am sure there must be fault or interferance getting on my line outside the house

I don't doubt any of what you say, but the fact remains that your line is so long that it will be vulnerable to to tiniest of interference signals.    The fact that it misbehaves mainly in the hours of darkness suggests that the misbehaviour is triggered by some noise that only occurs in darkness.  It may, for example, be interference from some (or many) distant AM radio transmitters, as MW/LW radio propagates better at night.

Or it could be from your own (or a neighbour's) central heating, or nearby street lighting, or various other sources.  But even if that were the case, it could quite likely transpire that the levels of interference are within normal limits, it's just that your line is going to be so very vulnerable.

Have you checked out the advice at http://www.kitz.co.uk/adsl/socket.htm , to see if there's anything you could do to 'improve' your line, which might  reduce it's susceptibility to whatever interference is triggering the degradation?


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leveled

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Re: My Plusnet Broadband
« Reply #6 on: October 24, 2011, 02:31:20 PM »

I think there is little else I can do at my end,as I have nothing that starts at that time and goes off in the early morning, Plusnet have raised my target noise margin to 9 or 10 This has made my download speed even slower. What would happen should I be on a fixed speed line,( are they available )would I stay connected at night when the noise margin rises and speed drops ? I rather fancy that if I turned off the router at the time span where it fails every night, I may not have the problem But I would have to get faster before doing so, How slow is acceptable? I have had problems brfore but none like this. My download speed is half the upload almost

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