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[littlebw]

I am with o2 on the 8mb package

Was always on a snr of 6db up and 6db down and all as worked well for a few years on the o2 thompson wireless 2 box



Basically 2 weeks ago i started having problems with disconnections every minute
so o2 decidedto up it up to 15snr just to get a stable connection but my speed has gone down from 5.8mb to around 2.5mb and i aint happy



Anyway I rang them today and told them to reset my profile to what it was 2 weeks ago and i decided to use my netgear to adjust the snr myself

after trying all day i finally got to a stage where i wasnt disconnecting but i had to up the snr to 13

ive installed router stats but to be honest i aint got a clue what to look out for

ive tried it in test socket and get same results

it says im syncing at 4800 but on the speedtests ill be lucky if it shows 2000 and although router seems to be connected i sometimes cannot get on webpages

o2 are unwilling to help saying there is no fault etc so im thinking of changing

would anybody be kind enough to help me please?

my stats so far are

upstream interleave is on
downstream interleave if off


/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 1196 Kbps, Downstream rate = 4682 Kbps
Link Power State: L0
Mode:                   ADSL2+
Channel:                Fast
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):       12.9            6.7
Attn(dB):       50.0            27.0
Pwr(dBm):       18.6            12.3
Max(Kbps):      6537            1196
Rate (Kbps):    4682            1196
                        G.dmt framing
K:              67(0)           34
R:              10              0
S:              1               1
D:              64              1
                        ADSL2 framing
MSGc:           60              16
B:              66              33
M:              1               1
T:              2               3
R:              10              0
S:              0.4916          0.9749
L:              1253            279
D:              64              1
                        Counters
SF:             751285          761817
SFErr(CRCErr):  133268          563
RS:             99169644                0
RSCorr:         36957639                0
RSUnCorr:       259089          0

HEC:            37022           330
OCD:            0               0
LCD:            0               0
Total Cells:    134575244               127654684
Data Cells:     17036678                11861458
Drop Cells:     0
Bit Errors:     0               27173

ES:             27302           2305
SES:            2448            0
UAS:            154             0
AS(Uptime):     12190

INP:            2.04            0.00
PER:            16.22           16.08
delay:          7.86            0.24
OR:             32.54           10.94

Bitswap:        547             12
Total uptime:   28372

Total time = 7 hours 56 min 31 sec
SF  = 1750726
CRC = 323760
LOS = 2
LOF = 18
ES  = 27302
Latest 1 day time = 7 hours 56 min 31 sec
SF  = 1750726
CRC = 323760
LOS = 2
LOF = 18
ES  = 27302
Latest 15 minutes time = 11 min 31 sec
SF  = 42597
CRC = 4358
LOS = 0
LOF = 0
ES  = 660
Previous 15 minutes time = 15 min 0 sec
SF  = 55456
CRC = 7238
LOS = 0
LOF = 0
ES  = 854
Previous 1 day time = 0 sec
SF  = 0
CRC = 0
LOS = 0
LOF = 0
ES  = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF  = 55518
CRC = 7565
LOS = 0
LOF = 0
ES  = 861
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF  = 55456
CRC = 8904
LOS = 0
LOF = 0
ES  = 856
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF  = 55457
CRC = 10246
LOS = 0
LOF = 0
ES  = 860
Showtime Drop Reason:   8000
Last Retrain Reason:    8000
#  ifconfig
ath0      Link encap:Ethernet  HWaddr 00:1B:2F:40:7F:6A 
          UP BROADCAST RUNNING MULTICAST  MTU:2290  Metric:1
          RX packets:591281 errors:0 dropped:0 overruns:0 frame:0
          TX packets:821670 errors:0 dropped:3475 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:44622701 (42.5 MiB)  TX bytes:206411014 (196.8 MiB)

br0       Link encap:Ethernet  HWaddr 00:1B:2F:40:7F:6A 
          inet addr:192.168.0.1  Bcast:192.168.0.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:1331760 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1383078 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:475658835 (453.6 MiB)  TX bytes:1369261032 (1.2 GiB)

eth0      Link encap:Ethernet  HWaddr 00:1B:2F:40:7F:6A 
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:1997001 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1836566 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:651687359 (621.4 MiB)  TX bytes:1368239398 (1.2 GiB)
          Interrupt:30 Base address:0x6800

lo        Link encap:Local Loopback 
          inet addr:127.0.0.1  Mask:255.0.0.0
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:44606 errors:0 dropped:0 overruns:0 frame:0
          TX packets:44606 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:15178913 (14.4 MiB)  TX bytes:15178913 (14.4 MiB)

nas0      Link encap:Ethernet  HWaddr 00:1B:2F:40:7F:6B 
          inet addr:188.222.65.193  Bcast:188.222.255.255  Mask:255.255.240.0
          UP BROADCAST RUNNING MULTICAST  MTU:1458  Metric:1
          RX packets:1335551 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1253126 errors:0 dropped:465 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:1323201513 (1.2 GiB)  TX bytes:498148409 (475.0 MiB)

wifi0     Link encap:Ethernet  HWaddr 00:1B:2F:40:7F:6A 
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:608672 errors:0 dropped:0 overruns:0 frame:49039572
          TX packets:833639 errors:10046 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:199
          RX bytes:69800974 (66.5 MiB)  TX bytes:240290980 (229.1 MiB)
          Interrupt:32 Memory:a8000000-a8010000

[littlebw]

please help

line stats this morning with no disconnections

downstream

Noise Margin:     13.9  dB
Connection Rate:  4682  Kbps
Line Attenuation: 50.0  dB
Power:            18.6  dBm
Max Rate:         6658  Kbps
 
SuperFrames:      2757042
SF (CRC) Errors:  281250
Reed Solomon:     363929594
RS Corrected:     130093755
RS Un-Corrected:  523280
HEC:              76203
Errored Seconds:  55116
Severe ES:        2488

Interleave Depth: 64
Bitswaps:         704


upstream

Noise Margin:     6.7   dB
Connection Rate:  1196  Kbps
Line Attenuation: 27.0  dB
Power:            12.3  dBm
Max Rate:         1204  Kbps
 
SuperFrames:      2798063
SF (CRC) Errors:  573
Reed Solomon:     0
RS Corrected:     0
RS Un-Corrected:  0
HEC:              331
Errored Seconds:  2305
Severe ES:        0

Interleave Depth: 1
Bitswaps:         44

[silversurfer44]

Hello & welcome littlebw,
I'm going to be quite blunt here and say the 8mb package has the same inherent fault as BT's own 8mb package and that is the dependence on the ip profile.
You say you had a number of disconnections in fairly quick succesion, this will lower your connection rate to get a stable connection. It takes a long, long time of a stable connection for the exchange equipment to raise the ip profile and get your stats back to what they were before your disconnections.
I would suggest that if o2 have a LLU service from your exchange then switch to it asap. There is many fascinating pages within the main Kitz site, written to help people like yourself by Kitz, that will probably make more sense to you.
There no doubt will be many good comments from other members as they come along.

[littlebw]

Thank you very much - im still searching on these forums etc for help

Just noticed that although router and connection never dropped i have been losing internet connection because msn and splashtop logged in and out twice just a couple of minutes away

so theres nothing i can do except sit and wait?
i was going to drop the snr today to around 12 to see if that stopped stable


looks like im gonna have to leave o2 and get another provider

[roseway]

Just to be clear, are you now saying that the ADSL connection is stable, but dropouts are occurring in your internet connection to the ISP? If this is the case, then changing the target noise margin isn't going to be of any help - it's a problem which only the ISP can help with.  However, if the ADSL connection is dropping then that needs to be investigated first, because it will happen whatever ISP you are with.

[Oranged]

First off that is an O2 ADSL2+ LLU connection.

The cause of your current fault may be the ongoing problem at LINX. There have been many complaining of similar symptoms on various forums.

http://beusergroup.co.uk/

To be more certain, could you re-connect the O2 router in the test socket and post back with the stats please ?

[silversurfer44]

  Sorry, Oranged is quite correct about the ADSL2+

Your opening statement >> I am with o2 on the 8mb package <<
put me on the wrong track as I far as I know the only 8mb package with o2 is the ip profile package. I will hold my hands up and turned off somewhat when I was confronted with all the stats and didn't read them. I should have done.
Enough said I will leave you in the capable hands of Oranged.

[HPsauce]

I also note that interleaving is stated as OFF which would be odd if noise margins are being manipulated upwards to limit a problem. 
(this is set by the ISP, you can't control it from the router)

[Oranged]

as I far as I know the only 8mb package with o2 is the ip profile package.

Easily done ss44......you forgot that there are still some lucky O2ers who haven't relinquished their legacy Standard LLU package. And you are correct, currently there isn't an LLU 8mb package only the 8mb O2 Access (IPStream) package.

[littlebw]

Sorry for the confusion folks

I am on an o2 8mb package and been on this about 4/5 years so i presume is the legacy package

if i put o2 box in test socket it will disconnect all the time as o2 have said they have re set my profile to 6 snr

so do you want me to disconnect my netgear router which has upped the downstream snr to 13

should i ring o2 up and ask them to turn off the downstream interleaving?

[Oranged]

if i put o2 box in test socket it will disconnect all the time as o2 have said they have re set my profile to 6 snr

Yes use the O2 router in the test socket just for the test purpose of posting the stats. Once that's done you can change back to the Netgear.

But from what you've said so far it looks to be a fault that only O2 can resolve. The O2 router in the test socket will give a better idea.

Make sure you copy and paste the full details from this page of the router http://192.168.1.254/cgi/b/dsl/dt/?be=0&l0=1&l1=0 also check this page http://192.168.1.254/cgi/b/ST/?be=0&l0=0&l1=-1 and post the details of this line only

Software Release:   8.2.7.7

[HPsauce]

should i ring o2 up and ask them to turn off the downstream interleaving?

Well it's certainly worth asking if it's on or not and if not, why not?

[littlebw]

should i ring o2 up and ask them to turn off the downstream interleaving?

Well it's certainly worth asking if it's on or not and if not, why not?

Routerstats is saying its turned on

[littlebw]

if i put o2 box in test socket it will disconnect all the time as o2 have said they have re set my profile to 6 snr

Yes use the O2 router in the test socket just for the test purpose of posting the stats. Once that's done you can change back to the Netgear.

But from what you've said so far it looks to be a fault that only O2 can resolve. The O2 router in the test socket will give a better idea.

Make sure you copy and paste the full details from this page of the router http://192.168.1.254/cgi/b/dsl/dt/?be=0&l0=1&l1=0 also check this page http://192.168.1.254/cgi/b/ST/?be=0&l0=0&l1=-1 and post the details of this line only

Software Release:   8.2.7.7

Thanks ill go and set it up in master

how long shall i leave it on? bloody kids wanting to play on xbox live

[silversurfer44]

>> bloody kids wanting to play on xbox live

Tell the truth now.