Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Author Topic: Another big outage  (Read 2031 times)

waltergmw

  • Content Team
  • Kitizen
  • *
  • Posts: 2772
Another big outage
« on: October 17, 2011, 04:09:20 PM »

Gentlefolk,

Here's another notice via Plusnet

Kind regards,
Walter


Service: Broadband
Posted: Mon, Oct 17 2011 at 13:43:36
Subject: Broadband Connectivity Problem - NEW

During the last fifteen minutes, our suppliers have suffered a large service outage causing a significant number of customers' broadband connections to drop.

If you have been disconnected from the Internet during this period and are having problems getting back online then please switch your modem/router off for twenty minutes or so before powering it back up and attempting to reconnect.

We'll update this post as soon as any more information becomes available.

Kind regards,

Matt Taylor
Customer Support
Logged

waltergmw

  • Content Team
  • Kitizen
  • *
  • Posts: 2772
Re: Another big outage
« Reply #1 on: October 18, 2011, 05:59:22 PM »

Things are still apparently not quite right although PlusNet have suggested most have been able to reconnect by restarting the modem.

Kind regards,
Walter

Service: Broadband
Posted: Tue, Oct 18 2011 at 17:41:34
Subject: Broadband Connectivity Problem - UPDATE

This is an update to the previous post regarding the service outage and associated dropped connections.

We've done some network balancing to try and ensure continuous good service, however with the football on tonight you may notice some slowdowns as the network will be busier than usual.

We're continuing to monitor this issue and will maintain the balancing measures. There have been no further drops today.

If you have been disconnected from the Internet and are having problems getting back online then please switch your modem/router off for twenty minutes or so before powering it back up and attempting to reconnect.

We'll update this post as soon as any more information becomes available.

Kind regards,

Matt Taylor
Customer Support
Logged

waltergmw

  • Content Team
  • Kitizen
  • *
  • Posts: 2772
Re: Another big outage
« Reply #2 on: October 21, 2011, 09:33:21 AM »

Gentlefolk,

Here's the latest in a long string of updates which seems quite important.

Kind regards,
Walter


Service: Broadband
Posted: Fri, Oct 21 2011 at 09:11:41
Subject: Broadband Connectivity Problem - UPDATE

This is an update to the previous post regarding the service outage and associated dropped connections.

Our suppliers have advised of a major service outage affecting users all over the country this morning. Some customers may therefore be experiencing intermittent broadband connection loss.

If you have been disconnected from the Internet and are having problems getting back online then please switch your modem/router off for twenty minutes or so before powering it back up and attempting to reconnect.

We'll update this post as soon as any more information becomes available, and sincerely apologise for any inconvenience caused.

Kind regards,

Matt Taylor
Customer Support
Logged

roseway

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 39502
  • Penguins CAN fly
    • DSLstats
Re: Another big outage
« Reply #3 on: October 21, 2011, 11:11:47 AM »

Thanks for keeping us updated on these, Walter.
Logged
  Eric

waltergmw

  • Content Team
  • Kitizen
  • *
  • Posts: 2772
Re: Another big outage
« Reply #4 on: October 21, 2011, 02:29:00 PM »

Gentlefolk,

Let's hope this really is cured now.

Kind regards,
Walter

Service: Broadband
Posted: Fri, Oct 21 2011 at 14:17:20
Subject: Broadband Connectivity Problem - RESOLVED

This is an update to the previous post regarding the service outage and associated dropped connections.

Our suppliers have resolved the major service outage from this morning.

Following this outage we've also rebalanced our network. If you are still experiencing any issues please follow the troubleshooting guides available on our website.

We sincerely apologise for any inconvenience caused.

Kind regards,

Matt Taylor
Customer Support
Logged
 

anything