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 21 
 on: Today at 02:33:09 PM 
Started by Robbie - Last post by Newfie
Support is what it is, many are the same unless you have direct contact inside where itís easier. Iím in the same boat as you as unlike the other companies I know I have no way to get to the engineers so itís the long route with DrayTek.

 22 
 on: Today at 02:31:21 PM 
Started by burakkucat - Last post by Floydoid
late relative

 23 
 on: Today at 02:30:33 PM 
Started by burakkucat - Last post by Floydoid
plough

 24 
 on: Today at 02:29:52 PM 
Started by burakkucat - Last post by Floydoid
defiled

 25 
 on: Today at 02:29:21 PM 
Started by burakkucat - Last post by Floydoid
traction engine obstructing

 26 
 on: Today at 02:26:58 PM 
Started by burakkucat - Last post by Floydoid
Wagon wheel inspector

 27 
 on: Today at 02:11:12 PM 
Started by Robbie - Last post by onion
Perfectly normal for G.INP for the interleave depth to be 4.
It's only 1 on ECI cabinets with no error protection enabled.

There's 3 members in this thread who have lost Downstream sync.
All have dropped sync because the DLM has increased the target SNRM. This happens due to an increase in errors.

If you don't have a 3, 4 or 5dB target then you wouldn't be affected.

Now i've got the old modem back in i can see my SNRM for downstream is actually set at 8.7db!! (it was stable on 3 before), the downstream sync was just dropping consistently every single night. I couldnt keep holding out, may have ended up with adsl speeds!

Quote
Sorry to hear that youíve not had much luck. Iím holding steady and support did ask me to alter my SNR but Iíve asked some more questions and waiting to hear back.
Iím not expecting an instant fix, just have to keeping working with support to aid them.

I really wanted to hold out, but the lack of true technical support from Draytek I personally received, and the consistent degredation of the line overnight has forced my hand somewhat. If i had of been stable at a reduced rate I'd have held but we are getting to the point where my actual day to day experience will be impacted from further drops so its just one of those things. Will be sure to keep an eye on the thread going forward!


 28 
 on: Today at 02:02:22 PM 
Started by Robbie - Last post by Newfie
Absolutely no idea! My service provider have been great and are issuing a DLM profile reset in the coming days so just going to use the old modem again. They said they can see the line has been capped. Draytek support have been very poor for me. After issuing me the beta (RC1) firmware and that not making any difference, they said they have passed to their 3rd Line support engineers and will let me know on an update. The next email i get 2 days later from them says 'our engineers have suggested you try this firmware xxxx'. This was just a link to the original firmware (its actually the direct link from the website) which gave me the problems in the first place. I gave them my final stats, told them to close the ticket and wished them well. Seems like a totally different experience for you.

Sorry to hear that youíve not had much luck. Iím holding steady and support did ask me to alter my SNR but Iíve asked some more questions and waiting to hear back.
Iím not expecting an instant fix, just have to keeping working with support to aid them.

 29 
 on: Today at 01:52:54 PM 
Started by bogof - Last post by bogof
I can almost smell it, the guys were out today apparently testing the CBTs, they've got a load of the black fibres coming out of a nearby chamber, going into the back of a (closed door) transit van.  I've seen similar setups being used to make connections before by Openreach, but I didn't realise contractors were also doing it.  Although the vans say RDJ Utilities, the sign around the manhole says Morrisons Telecom.

 30 
 on: Today at 01:49:24 PM 
Started by Robbie - Last post by j0hn
The fact your inteleave depth is only 4 is odd as well. I would chat with your ISP as you are on fastpath.

Perfectly normal for G.INP for the interleave depth to be 4.
It's only 1 on ECI cabinets with no error protection enabled.

There's 3 members in this thread who have lost Downstream sync.
All have dropped sync because the DLM has increased the target SNRM. This happens due to an increase in errors.

If you don't have a 3, 4 or 5dB target then you wouldn't be affected.

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