Kitz Forum

Internet => Web Browsing & Email => Topic started by: tuftedduck on June 02, 2011, 08:26:47 AM

Title: Very slow internet
Post by: tuftedduck on June 02, 2011, 08:26:47 AM
Is anyone else experiencing a very slow internet this morning and over last night, or is it just me.

Most sites I use are very slow to open........some will not open atall.......they seem to be sticking on the dreaded google-analyticals.
Title: Re: Very slow internet
Post by: burakkucat on June 02, 2011, 08:37:23 AM
Sorry to say it Mr. Duck but it does seem to be just you.

The b*cat forgot to go to bed last night and is still working with his systems on the "west side of the puddle" . . . no Internet issues have been noticed.
Title: Re: Very slow internet
Post by: AdrianH on June 02, 2011, 08:48:27 AM
No, my connection is running at full chat as usual. Are there any BT works in your area? They are running upgrades all over the place it seems.
Title: Re: Very slow internet
Post by: tuftedduck on June 02, 2011, 09:30:44 AM
Thanks guys.

Don't know of any BT works in the area...but there may well be.
There is no adverse report on my ISP service status page.

But......as an example, on this thread I clicked on the "reply" button and waited 24 seconds for the reply page to open.........will see how long to get this post "live".
Title: Re: Very slow internet
Post by: roseway on June 02, 2011, 09:39:07 AM
No speed problems here, I'm afraid. :)
Title: Re: Very slow internet
Post by: tuftedduck on June 02, 2011, 09:52:32 AM
This is dreadful.

I'm shutting down........will try again tomorrow.
Title: Re: Very slow internet
Post by: AdrianH on June 02, 2011, 10:02:56 AM
BT have multiple issues TD

http://btbusiness.custhelp.com/app/service_status


Quote
Service status updateBroadbandThere are currently 5 open and 0 closed issues. View all >
Wed 01/06/2011 at 10am   Ongoing    Problem in the Sheffield area   
Wed 01/06/2011 at 05pm   Ongoing    Problem in the Tonbridge area   
   Ongoing    Problem in the Newton-Le-Willows area   
Thu 02/06/2011 at 09am   Ongoing    Problem in the Hartland area   

Dialling codes affected: 01237

Estimated time to resolve: 2hrs

We know that some of our customers in the Hartland area are having trouble getting online at the moment. Sorry about this. We're working to fix the problem as quickly as we can.
Thu 02/06/2011 at 09am   Ongoing    Problem in the Dorchester Area
Title: Re: Very slow internet
Post by: UncleUB on June 02, 2011, 10:18:33 AM
TD is situated on the west coast of Scotland so those BT area problems are a long way from where he lives.

I live in Sheffield and don't have any issues,saying that I'm with O2 LLU  :)
Title: Re: Very slow internet
Post by: toulouse on June 02, 2011, 11:07:34 AM
Don't know if this is relevant to TDs problemette, but Plusnet have been advising users of a BT Matter Beyond Our Reasonable Control (MBORC) - what a load of nancies !!!!! caused by adverse weather apparently - which is supposedly affecting North East and South West Scotland.

I'm in Weston super Mare using O2 as my primary and Plusnet as a secondary connection - a long, long story !!!



toulouse
Title: Re: Very slow internet
Post by: UncleUB on June 02, 2011, 11:34:44 AM
TD is with Virgin (not cable) irrc. :)
Title: Re: Very slow internet
Post by: razpag on June 02, 2011, 12:33:14 PM
Don't know if this is relevant to TDs problemette, but Plusnet have been advising users of a BT Matter Beyond Our Reasonable Control (MBORC) - what a load of nancies !!!!! caused by adverse weather apparently - which is supposedly affecting North East and South West Scotland.

I'm in Weston super Mare using O2 as my primary and Plusnet as a secondary connection - a long, long story !!!



toulouse

It's good to see the uneducated throwing comments around like "Nancies", without having a clue as to why MBORC is implemented.

MBORC is only implemented by the top level management, as it puts a stop on the way jobs are normally monitored, analysed and statted. This is because we have time limits to meet on Installation and Repair work, and have to pay compensation if these commitments aren't met. If high winds have brought down major lengths of OH cable, or lightning has tracked down the UG cables etc etc ....... then this IS an MBORC situation.

It would be great and frugal to announce MBORC every day, but do you really think the SP's or Ofcom would allow that ?? Obviously not which is why when it IS implemeted, it's for a very good reason. I can't seeing an engineer ringing his boss up and saying, "I'm a nancy" as being one of those reasons.
Title: Re: Very slow internet
Post by: toulouse on June 02, 2011, 12:53:41 PM
@razpag

hey, I'm sorry and I certainly didn't mean to offend anyone. It just strikes me that (on the Plusnet / BT front), this type of event is quite a regular occurrence. I maybe should have taken a look at the weather reports in that area before commenting.

The intention of my comment re the Plusnet information about MBORC was to perhaps suggest that that may be connected to the problems that TD and possibly others are experiencing in parts of Scotland.

I hope your MBORC soon gets a bit better.


toulouse
Title: Re: Very slow internet
Post by: razpag on June 02, 2011, 04:11:47 PM
Cheers toulouse. ;D
Title: Re: Very slow internet
Post by: razpag on June 02, 2011, 04:22:01 PM
I do go on the defensive somewhat, but folk are under the mishapprehension we act like we are stilll monopolised.

Believe me, come and work for us for just 1 week and you'll understand why engineers can, and do, take umbrage against certain comments. We are accountable to the Nth degree for everything we do, when I say 'micro-managed', I really do mean 'micro-managed' down to the last Dropwire Cleat we use. We can't just drag our feet on jobs at all, (circa 'the good old days'), the compo payments would be immense and when managers bonuses are related to it, then any 'furthering' of jobs to other departments etc get scrutinised to death and back.

To reiterate about MBORC, it will only be applied when the higher tier of management deem it to be acceptable. I wouldn't be surprised if they have to report back to Ofcom or SP's representatives explaining to the full why they had to do so. Just my guess, but when moneys involved there have to be answers.

Hey-ho, its just another day in paradise toulouse. All t'best.  ;D
Title: Re: Very slow internet
Post by: toulouse on June 02, 2011, 04:33:27 PM
@razpag,

Hey, thanks for that. As for me I don't have a problem with individuals at BT per se, as those BT engineers that I've come across in my years as a phone subscriber / broadband user I've always found to be most helpful. It's the leviathan that BT became after privatisation, you know when they were allegedly earning something like 90bn (Billion) a second, or so the rumours went at the time. In my view, it's a shame that some of that money, if it did indeed exist, was not invested in the telecoms infrastructure of this country at the time - or maybe it was I really don't know or care actually, but I suspect that the majority went to share holders. I'm just grateful that one of the spinoffs of the privatisation has resulted in much more choice for the consumer......


......anyway, I digress. I wonder how TD is getting on now.


TTFN


toulouse
Title: Re: Very slow internet
Post by: tuftedduck on June 03, 2011, 06:30:10 AM
Good morning one and all and thank you for all the comments.

Well, at least I can get onto the forum again, but it is so slow.........my connection, not the forum.

Don't know what is going on.....I can open sites ok, but then the forums stick and that is still happening on four of my favourite sites but others are zipping along at top speed.

Frustrating.
Title: Re: Very slow internet
Post by: roseway on June 03, 2011, 06:50:42 AM
If some sites are fast and others are slow, that suggests that the problem may be in your own setup, possibly in your malware protection. I suggest that you try the BT Speedtester (http://speedtester.bt.com/) which will tell you your IP profile and raw download speed.
Title: Re: Very slow internet
Post by: tuftedduck on June 03, 2011, 07:52:31 AM
Thank you.........am checking out security options as you suggest.....will advise.

The speedtest site is one that I cannot access  :(
Title: Re: Very slow internet
Post by: UncleUB on June 03, 2011, 07:56:45 AM
Try www.speedtest.net

It will give you and idea of your downstream/upstream speed,but won't show your IP profile as the BT one does.
Title: Re: Very slow internet
Post by: tuftedduck on June 03, 2011, 08:06:19 AM
Have tried unkyUb's link, and results are :-

router stats...........sync. speed 8128kbps down    448kbps up
                              attenuation      7.0db  down       2.5db   up
                              noise                9.5db  down      24.0db  up

actual speed          6950kbps down      350kbps up
Title: Re: Very slow internet
Post by: UncleUB on June 03, 2011, 08:33:32 AM
Have tried unkyUb's link, and results are :-

router stats...........sync. speed 8128kbps down    448kbps up
                              attenuation      7.0db  down       2.5db   up
                              noise                9.5db  down      24.0db  up

actual speed          6950kbps down      350kbps up

Your upstream noise seems high @ 24.0db,others might confirm this.
Title: Re: Very slow internet
Post by: tuftedduck on June 03, 2011, 08:36:01 AM
I'm shutting down again.........will try again tomorrow.
Title: Re: Very slow internet
Post by: UncleUB on June 03, 2011, 08:55:17 AM
 :(

Have you tried rebooting your router?

Contacting support about this problem?

Done the usual scans for Malware etc?
Title: Re: Very slow internet
Post by: tuftedduck on June 03, 2011, 09:39:01 AM
Done av/malware scans...........all clear.

Disabled all real time protections.......no difference.

Re-enabled all such protection in all combinations...no change.

Uninstalled/re-installed Java.....no change.

Uninstalled/re-installed flash player.....no change.

Uninstalled/re-installed Opera...no change.....and am getting the same problems in IE

Virgin media support say there is no problem at their end  :-X

Will shut down and reboot router........see you sometime in the future.. :fingers:

The problem is now restricted to only three Forums.......Kitz, Opera Borwser, and TechSupport....
Title: Re: Very slow internet
Post by: roseway on June 03, 2011, 09:48:18 AM
Quote
Your upstream noise seems high @ 24.0db,others might confirm this.

No, 24 dB is good. It's the noise margin, not the noise level. TD's stats and test speeds are very good - no problem at all there.
Title: Re: Very slow internet
Post by: roseway on June 03, 2011, 10:13:10 AM
Quote
The problem is now restricted to only three Forums.......Kitz, Opera Borwser, and TechSupport....

This is really strange. The Opera browser forum doesn't use any ads, so that's not the problem. In fact it's a very simple web page with no slow elements, so it should load very quickly. Taking into account the checks you've done, the only things I can think of are:

- a problem with DNS
- some very strange quirk of traffic management by the ISP

You can check for a DNS problem by opening a command line window and typing

ping kitz.co.uk

and

ping myopera.com

and for comparison:

ping bbc.co.uk

In all cases you should get response times of a few tens of milliseconds; if any of those are significantly longer, that may be the problem.
Title: Re: Very slow internet
Post by: Oranged on June 03, 2011, 10:47:04 AM
TD is with Virgin (not cable) irrc. :)

Seems that Virgin have router problems which is/was affecting loading of certain websites.

http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/Confirmed-Server-Router-Issues/td-p/528509

Not sure if this is Virgin cable only or whether it would also affect Virgin National
Title: Re: Very slow internet
Post by: BritBrat on June 03, 2011, 10:54:20 AM
Try changing your IP if you are not on a static IP.

How do you do that?

Well open up router and make a note (copy it down) of your user name then delete some or all of it to make it invalid and let router try to connect, leave it for a while then put the correct information back in and see if speed has increased.

It does make a difference with some ISP's as I have used this trick many times in the past.

EDIT:

Make a note of what your IP is now before you change it.
http://www.whatsmyip.org

If you change it quite a lot you get to know the good IP ranges

I also used to use it to change IP daily in the past but that was for other reasons.
Title: Re: Very slow internet
Post by: UncleUB on June 03, 2011, 10:59:32 AM
I have just pinged those sites you listed Eric

Kitz = average 23ms

BBC = average 23ms

My Opera = average 64ms  ???

Ran the pings twice with virtually the same results

Edit....I have just opened Opera and have opened the sites you have mentioned with no problem...Kitz,my Opera and Opera forums.
Title: Re: Very slow internet
Post by: roseway on June 03, 2011, 11:23:09 AM
That's OK Phil. The Opera site is hosted in Norway, whereas the other two are in the UK.
Title: Re: Very slow internet
Post by: UncleUB on June 03, 2011, 11:34:14 AM
That's OK Phil. The Opera site is hosted in Norway, whereas the other two are in the UK.


I didn't know that Eric,thanks. :)
Title: Re: Very slow internet
Post by: tuftedduck on June 03, 2011, 03:13:12 PM
 :thumbs: :clap: :clap2: :dance:

Woowoo...........back again and all is zipping along at top speed ...

Did a tracert, and got a transit error report 31.........don't know really what that means so did a bit of googling which suggested a corrupted ethernet driver ( although why such a thing should affect only some sites ) and after much driver installing, system restores etc. all seems well again.
I'm not sure exactly what I have done, but at least it is working again............hope it keep doing so.

Thank you all for the comments and advices.
Title: Re: Very slow internet
Post by: roseway on June 03, 2011, 03:17:03 PM
Terrific! Well done TD. :) :thumbs:
Title: Re: Very slow internet
Post by: UncleUB on June 03, 2011, 03:19:08 PM
Well done TD,great bit of detective work  :thumbs:

Hope all remains well  :fingers:

Title: Re: Very slow internet
Post by: tuftedduck on June 04, 2011, 07:49:36 AM
Well, about half and hour after my last post yesterday, my connection went down again..........and did not reappear until this am.  :(

To be honest I don't think all my efforts were to any avail, and no doubt those of you more aware of these things than TD
will have realised by now that TD is talking nonsense.

This is quoted from the Virgin Media service status page..........and is probably the cause of all the problems........if not, it is
some coincidence that two seperate issues flattened my internet at one and the same time.

I think I can thank Virgin for my woes.

quote

" Service is running slowly, or has intermittent problems
Slow and intermittent browsing
03/06/11@14:51
Virgin Media are currently experiencing intermittent routing issues. Some customers may experience slow-loading web
pages or timeouts when visiting websites or using internet applications. Due to the intermittent nature of this fault,
customers should still be able to use their broadband service as normal, but may need to refresh pages or services that
have stalled to complete loading."

So all my fiddling was a waste of time and effort... :-X


Title: Re: Very slow internet
Post by: roseway on June 04, 2011, 08:03:55 AM
Virgin Media's handling of this doesn't exactly impress, does it? You got poor (or no) information from them, and ended up trying the DIY approach. If you were talking nonsense, then you weren't the only one. ;D

Title: Re: Very slow internet
Post by: UncleUB on June 04, 2011, 08:11:14 AM
I think some time ago TD mentioned about getting shut of Virgin and going with a better isp who has knowledgeable UK support staff who can answer your query promptly and keep you updated of any problems

Perhaps its time for change..........
Title: Re: Very slow internet
Post by: tuftedduck on June 04, 2011, 09:20:33 AM
You are quite right, unkyUb.....I should switch providers. I have been avoiding that thinking of the hassle involved, but the hassle of the frequent breakdowns is getting even more onerous.

On reflection, I don't think Virgin caused the outage.......toulouse posted the answer here ... and I should have taken that onboard. Thanks, toulouse, and sorry for not heeding your comments at the time.
Don't know if this is relevant to TDs problemette, but Plusnet have been advising users of a BT Matter Beyond Our Reasonable Control (MBORC) - what a load of nancies !!!!! caused by adverse weather apparently - which is supposedly affecting North East and South West Scotland.

I'm in Weston super Mare using O2 as my primary and Plusnet as a secondary connection - a long, long story !!!



toulouse

As stated by roseway, the Virgin fault lies in it's poor customer service as regards information, or lack of it.

Will now investigate other providers........there is no LLU facility on my exchange, so will have to go with a "normal" ISP.
Title: Re: Very slow internet
Post by: roseway on June 04, 2011, 10:17:24 AM
Changing ISP doesn't really involve any hassle at all, so long as you move to a decent one. You ask your present ISP for a MAC number, and give it to the new ISP when you sign up with them. After that it's all handled by the new ISP. It's worth choosing your timing, so that the crossover period isn't too extended, but the worst that should happen is that you'll be paying them both for a couple of weeks.
Title: Re: Very slow internet
Post by: UncleUB on June 04, 2011, 10:31:55 AM
Quote
Will now investigate other providers........there is no LLU facility on my exchange, so will have to go with a "normal" ISP.

Well a couple of good ones spring to mind....Zen and Newnet

I think Zen would be a good choice as this forum is frequented by Zen supports staff (Azzaka) and I think many others have good knowledge of this isp(these are only my opinions of course) :)
Title: Re: Very slow internet
Post by: AdrianH on June 04, 2011, 11:42:18 AM
There have been so many major outages and issues this last few days, 6+ across the Midlands,  then Yorkshire, Scotland  and lastly Shetland, combined these would have undoubtedly caused routing issues and problems even if a specific ISP had no problems of their own.

I noticed that despite complaints of poor performance last week at several ISP's hardly any mentioned the listed issues at all.




Title: Re: Very slow internet
Post by: Oranged on June 04, 2011, 04:18:33 PM
TD is with Virgin (not cable) irrc. :)

Seems that Virgin have router problems which is/was affecting loading of certain websites.

http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/Confirmed-Server-Router-Issues/td-p/528509

Not sure if this is Virgin cable only or whether it would also affect Virgin National

@TD........you must have missed this suggestion I made on Friday morning  :doh:
Title: Re: Very slow internet
Post by: tuftedduck on June 04, 2011, 05:02:25 PM
I did miss that, Oranged.........sorry..........but it does explain a lot and thanks for posting.  :)
Title: Re: Very slow internet
Post by: jeffbb on June 04, 2011, 09:34:17 PM
Hi
quote Well a couple of good ones spring to mind....Zen and Newnet

I would certainly endorse Zen . When I had problems They were excellent with their help.

And the actual throughput I get is consistently above 90% of my Profile .

Regards Jeff