Kitz Forum
Broadband Related => ADSL Issues => Topic started by: Escondite on January 19, 2011, 07:28:13 PM
-
Hi All,
I have recently moved house, and the place I have moved to is out in the country and quite far from the exchange. This mkeans I have low internet download and upload speeds. Unfortunatly I am an online teacher/tutor, and I have a minimum upload speed that I need in order to keep working with the company I have been working with. The current upload speed means that I am essentially now out of a job. I have been onto BT who say that it is the line and nothing can be done.
I need an upload speed of 0.5mbps - i am currently getting 0.35mbps. Whilst my downlad speed is not great (1.77mbps) it is sufficient.
Having done some research into faceplates i have done a stats test on my router in the usual socket and the test socket. The results were the same (see below). The phone socket is a new bt openreach socket. The same socket is used for the telephone and the adsl (the split is on a filter).
test socket:
ADSL Modulation :G.DMT Cable Status :ADSL Link Up Virtual Circuit : Connection Type :PPPoE/PPPoA Network Status :Connected Connection Up Time :0:00:09:24 Downstream Line Rate : 2688 kbps Upstream Line Rate : 448 kbps MAC Address :1c:af:f7:74:dc:55 IP Address :92.2.173.226 Subnet Mask :255.255.255.255 Default Gateway :92.2.160.1 Perferred DNS Server :92.31.241.20 Alternate DNS Server :92.31.241.21
usual socket:
ADSL Modulation :G.DMT Cable Status :ADSL Link Up Virtual Circuit : Connection Type :PPPoE/PPPoA Network Status :Connected Connection Up Time :0:00:00:54 Downstream Line Rate : 2688 kbps Upstream Line Rate : 448 kbps MAC Address :1c:af:f7:74:dc:55 IP Address :92.9.251.175 Subnet Mask :255.255.255.255 Default Gateway :92.9.224.1 Perferred DNS Server :92.31.242.20 Alternate DNS Server :92.31.242.21
So my question is can anybody offer me any advice on improving the upload speed? Will a faceplate make any difference to this? It is of course really important as this situation has left me completely up the creak with no paddle, taking on water fast.
I really appreciate you taking the time to reply, and any advice would be much appreciated - help me keep my job!
Many thanks guys.
-
Hi and welcome
Quote Downstream Line Rate : 2688 kbps Upstream Line Rate : 448 kbps
This is the key to your connection . Note the maximum US synch rate on an ADSL 1 line is is 448Kbps unfortunately from that there will be losses , for overheads and of course attenuation .
Quote i am currently getting 0.35mbps.
That is your throughput and does NOT seem to be excessively low .
The only way to get anywhere near your 0.5 Meg requirement you would need to go on ADSL2+ . Whether this is feasible depends on your line stats . Primarely the distance from the exchange .
What is your router ?
Can you post your full stats if necessary use this link (http://www.kitz.co.uk/adsl/frogstats.php) find them.
Regards Jeff
-
Hi Jeff,
Thanks for your speedy response.
The router is a Dlink 2640R. The service provider is AOL.
Here are the stats:
ADSL Statistics
Mode: G.DMT
Type: ANNEX_A
Status: Showtime
Downstream Upstream
Rate (Kbps): 2688 kbps 448 kbps
SNR Margin (dB): 7.5 14.0
Attenuation (dB): 62.0 31.5
Output Power (dBm): 16.5 12.0
Super Frames: 382172 382171
RS Correctable Errors: 4929 20
RS Uncorrectable Errors: 34 0
HEC Errors: 155 0
Total Cells: 51370 28123
Data Cells: 3328184 290267
Bit Errors: 0 0
Thanks again,
Nick
-
It is as Jeffbb has pointed out. the ONLY way to get an increase in 'Upstream' is to migrate to ADSL2+ or pay a premium for a SDSL circuit (Upload speed is syncronous, the same, as the dowload speed).
Yes, a SSFP (Filtered Frontplate) can, and usually does, improve speeds by eliminating 'reflection' of the DSL frequency back down the PSTN frequency. In other words, the DSL circuit speed goes directly into your Hub/Router and nothing is lost and gains of up to 3/4Meg have been achieved. They are especially good for long-line issues. All SP's class an attenuation of 63.5dB to be the upper limit to guarantee stable broadband (even though we have a lot longer lines than that working on DSL), and yours is very close at 62dB.
I personally would ask you SP for a 'BROADBAND ENGINEERING VISIT' and ask the engineer if you are "On the best cable to the Cabinet". Explain your situation about the 'need for speed' and if there's a better cable (less attenuated) he would hopefully transfer you onto it.
2 things to bear in mind .... as mooted, you will never get above 0.5Meg upstream throughput speeds on your current package, even if you lived in the telephone exchange, so you need to migrate. Also, the 'better cable to the cabinet' may well be full due to other folk having the same problem as yourself. It really is a case of first come-first served i'm afraid. the sooner you ask for an engineering visit, the better your chance.
Best of luck mate.
-
Hi Escondite,
Just to give you a little hope, here's the diagnostics data for a line probably of slightly higher attenuation on a TalkTalk service.
However you should not assume your line will work as well, nor is it certain that the 2Wire 2700HGV will out-perform all other modems.
Kind regards,
Walter
[attachment deleted by admin]
-
Thanks for all the helpful information guys.
So to summarise (sorry for being a simpleton), it seems that I need to change my internet package to an adsl2+ package, fit an SSFP, get an engineer out and keep my fingers crossed?
I can't get SDSL here.
Thanks again!
Nick
-
Thanks for all the helpful information guys.
So to summarise (sorry for being a simpleton), it seems that I need to change my internet package to an adsl2+ package, fit an SSFP, get an engineer out and keep my fingers crossed?
I can't get SDSL here.
Thanks again!
Nick
You've got it Nick. Exactly that mate.
-
Hi Nick,
If you don't need an engineer otherwise, you can quite legally fit one of these integral filter faceplates yourself.
This firm also supplies shielded twisted pair RJ11 modem cables at various lengths which also can help in some circumstances.
http://www.adslnation.com/products/xte2005.php
The back of the unit has IDC connectors for the filtered and unfiltered outputs.
Kind regards,
Walter
-
Hey and welcome,
Just on the ADSL2+ which offers up to 1Mb in upload speed you need to make sure your exchange is upgraded to ADSL2+ before you can get it. I suggest you contact your SP and ask what packages are available to you and ask if FTTC is even available at your exchange. Looks like you are not LLU which means you are not connected to AOL's equipment. You can go to www.samknows.com to check what LLU services are available in your exchange putting in your phone number and postcode and this will give you a better idea as to wither you will beable to get an ADSL2+ service or not. Eventually though everyone will be on ADSL2+ or FTTC in the near future.
Regards
Gary
-
Hi Nick,
If you don't need an engineer otherwise, you can quite legally fit one of these integral filter faceplates yourself.
This firm also supplies shielded twisted pair RJ11 modem cables at various lengths which also can help in some circumstances.
http://www.adslnation.com/products/xte2005.php
The back of the unit has IDC connectors for the filtered and unfiltered outputs.
Kind regards,
Walter
If he asks for a Broadband Engineering Visit, the engineer should fit an NTE2000 SSFP as a matter of course. Especially on a longish line. I may be wrong, but I think the SP would pick up the tab for the filtered frontplate as well, as they would be happy that by fitting it, the EU is getting a product from them that works.
-
the EU is getting a product from them that works.
Thats the point he is getting a service from them that works so therefore they don't need to send a SFI engineer out to him.
Regards
Gary
-
I have done it again. I gotta stop doing that
-
???? You've completely lost me with that one ????
-
What's happened to the office type ADSL MAX packages with an upstream bandwidth of up to 832 kbps?
-
Hi
Just a word of caution . With your attenuation on ADSL2+ the DS synch rates you can expect would be basically what you are getting now . What you will get upstream with your attenuation of 31.5 db I am not sure , make sure that you make it clear that you must have at least 500Kbps (throughput ?) .
Regards Jeff
-
Hi
Just a word of caution . With your attenuation on ADSL2+ the DS synch rates you can expect would be basically what you are getting now . What you will get upstream with your attenuation of 31.5 db I am not sure , make sure that you make it clear that you must have at least 500Kbps (throughput ?) .
Regards Jeff
Relevant point jeff, but nothing can actually be guaranteed other than an SDSL package. It's a case of migrate and see ....... as I say, having an engineering visit to try some of the stuff I've mentioned above will help.
-
What's happened to the office type ADSL MAX packages with an upstream bandwidth of up to 832 kbps?
They are still available but he will be paying through the nose for that package. Business customers pay something in the region of £65 a month or quarter can't remember which one. Its call the network max package that gives you upload speeds of up to 835Kbps. That is for business customers not to sure if it is available to consumer customers though.
Regards
Gary
-
Just on that note if you are nice to AOL and ask them nicely and state your case they may regrade you to DSL max premium which gives you the upload speeds of up to 835Kbps but if you where to take that package i mentioned on you would need to do it through BT. Maybe if you where to complain of a slow connection and get through to there second line support you might beable to convince them to regrade through eco.
Regards
Gary
-
What's happened to the office type ADSL MAX packages with an upstream bandwidth of up to 832 kbps?
still out there...I was on one with tiscali until I was migrated to the TT MSAN around 3 months ago :)
-
Just on that note if you are nice to AOL and ask them nicely and state your case they may regrade you to DSL max premium which gives you the upload speeds of up to 835Kbps but if you where to take that package i mentioned on you would need to do it through BT. Maybe if you where to complain of a slow connection and get through to there second line support you might beable to convince them to regrade through eco.
Regards
Gary
I got my 832k upload on tiscali LLU :)
-
LLU may not be available to him though so he will have to be one BT's equipment. If LLU is available to him then he should ask AOL to change his package to there own equipment for the benifits of the upload speed on ADSL2+. But then again ADSL2+ also needs to be available to him in the exchange.
Regards
Gary