Kitz Forum
Computer Software => Windows Vista => Topic started by: dorset yokel on December 07, 2010, 05:33:39 PM
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hi to all in desperate help with the problem below
blue screen stop c000021a(fatal error) the verification of a known dll failed system process terminated unexpectedly with a status of (0x8c8b3008 0x00000000 the system has been shut down .
is this a case of fulll reload of vista or is this the end of my laptop now heres hoping someone can point me the way forward on this
please can you reply the easy way as i am not that good with these things yet many thanks :(
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Hello Dorset Yokel and welcome to the Forum. :)
Do you have a Vista installation disc ?
A read through here will take you through the steps to recovery...hopefully
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hi many thanks for reply sorry do not have disc mislaid with house move
have just carried out preboot system assessment build no 4116 it has come up error code0142 msg2000-042 status79 hope this helps
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Hi
You might be better registering over at the Computer Active forums.There are some excellent techy members there who might be able to help
http://forums.computeractive.co.uk/
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Morning, Dorset Yokel.
Without an installation disc you may have a problem.
Did the machine originally come loaded with an OEM Vista OS.........in which case you may have a recovery partition on your hard drive.
Do you have such, and can you access it via safe mode ?
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hi tuftedduck yes came all loaded on the laptop cannot seem to access it through safe mode all i get when it starts is the green dotty lines with microsoft underneath then goes blue with the earlier codes
have tried the self repair my computer but still goes back to blue
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You are going to need a Vista boot disc.
Can you beg borrow or steal an installation disc from a friend ?
If not you are going to have to make a recovery disc........you can download free ones but they are big downloads ( 90-120 Mbs) and you then have to burn to a cd/dvd
The recommended one is at http://en.kioskea.net/download/download-1221-ultimate-boot-cd
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many thanks for all the help will see if i can borrow a disc from freind have got product key so will try the download you have given and will let you know how it all goes