Kitz Forum
Internet => Web Browsing & Email => Topic started by: wehey on June 04, 2010, 12:18:21 PM
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Hi all.
I hope someone can help!!!
My Internet is with BT. I have just moved home and had my broadband transfered to my new address. The Internet is working fine except that I can't connect to any secure sites as Mail, eBay, Online Banking etc.
I have called bt help who have escalated it to the highest level with no resolution. They have tried everything they know to sort my problem out without success
1. We have 2 computers and the problem is the same on both. We have turned off the firewall for both and this doesn't work. My Iphone is the same. This tells me it's not our pc or firewall or security software.
2. I have tried 2 BT routers, white and black version and an Addon Router and neither make a difference. I have turned off the firewall on all routers and still no luck. This tells me it's not a router problem. (i think)
3. I have done a broadband speed test and it's approx 4meg. Surfing to all None-secure sites is fine but as soon as you try to login, it wont go any further.
4. I have tried pinging secure sites and get no response
5. My iPhone connects to secure sites via 3g but not through BT wifi
6. I am using XP and browsers Chrome and IE
My conclusion is that it's not our pc's or our routers but something beyond that.
BT have taken it as far as they can and have told me I will now have to pay a bT IT expert to fix it which I think is out of order!!!
I am getting desperate as i am in a new home and rely on the internet for my business....without it i cant work and am losing money daily!!!!
Many thanks in advance
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Hi Wehey and welcome,
This is one I prepared earlier !
I googled "blocking secure sites" and found at:-
http://answers.yahoo.com/question/index?qid=20091128204956AA3jPYl
The following underneath.
Kind regards,
Walter
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This smells badly.
Provided your browser has correct configurations (& it looks outwardly OK), I would say someone/thing is getting between you and the site.
Give this a shot for some analysis:
When on an SSL/TLS site, click the browser's padlock.
Carefully examine the pedigree of the certificate chain to see if there is any evidence of some unknown element in that chain, especially the final one.
I might just be there is a 'gateway' @ your complex, where the browser is getting the 'certificate' from, rather than the website itself.
This could mean the gateway is logging your encrypted traffic; then re-encrypting it before sending it on it's path to the destination server (bank).
If the gateway is not configured properly, these glitches could be the manifestation of that.
All mission critical connections over SSL should be verified with this padlock inspection of the certificate chain, before data is exchanged.
Added: It might be a matter of the 'negotiated encryption method' (maybe...).
Make sure you have your on board Certificates current; your time/date/time zone are accurate; make sure the browser has TLS & SSL (all versions) enabled.
Other than that I'm runnin' short of ideas.
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Hi there, Thanks for the quick response!!
When on an SSL/TLS site, click the browser's padlock.
It doesn't get that far.....eg. i go to ebay.co.uk which is fine......when i click to go to "My Ebay" it stays on the same page and in the bottom LHS i see "Waiting for http://my.ebay.co.uk/ws/eBay..............." and eventually (after about 5 mins) goes to a blank page and displays "Internet Explorer cannot display the webpage "....the padlock is never displayed!
Make sure you have your on board Certificates current; your time/date/time zone are accurate; make sure the browser has TLS & SSL (all versions) enabled
This has all been gone through with BT tech.......TBH i dont see it as a PC fault as both laptops are doing the same as is my iphone.......if my iphone worked ok then maybe it could be a PC fault, but it doesn't ??
Thanks again
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Hi
have you tried microsoft help (http://support.microsoft.com/kb/813444)
Regards Jeff
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Hi
have you tried microsoft help (http://support.microsoft.com/kb/813444)
Regards Jeff
Hi Jeff, Yep.....i have been through all of that previously......just did it again just in case :no:
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Have you tried going via a proxy?
I haven't tried that yet..... How would I do that!??
Thanks
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AdrianH........your a genious !!!!! It works!!!!
So does that mean that it's BT that are blocking secure sites????
thanks a million I am finally getting to thr bottom of this !
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Thanks for the advice but to be honest I am conviced that it's not our computers that are at fault. We have 2 pc's and both have fresh installs of xp and I have tried firefox, chrome and IE on both.
The problem is exactly the same on my iPhone.
Before I get back to BT, does this point to BT blocking the sites??
Thanks again
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One more thing to look at..........you mentioned earlier about the situation remaining as-was whither or not your firewall was off or on.
Have you the same anti-virus prog. on all these devices and does it have the same configuraton across the board ? If so, have you a similar test with that on or off....especially that component of it described as a "web-shield" or similar. ?
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One more thing to look at..........you mentioned earlier about the situation remaining as-was whither or not your firewall was off or on.
Have you the same anti-virus prog. on all these devices and does it have the same configuraton across the board ? If so, have you a similar test with that on or off....especially that component of it described as a "web-shield" or similar. ?
Hi, Yep, i have turned off the XP firewalls and the hub firewalls on all PC's and still the same probs. Thanks
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My question was about your anti-virus prog., not your firewall.
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Sorry....
Yep......the same with virus software on or off
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Experts more competent than I have already offered their suggestions and help........but one thing that does not seem to have been mentioned is the MTU setting in the router............I believe that having that too high an cause this and similar problems.
Can you check in your router configuration and, if the MTU size is not already at this figure, set that figure at 1400.
Does that help.?
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Another question, are you on a static ip address or dynamic?
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Experts more competent than I have already offered their suggestions and help........but one thing that does not seem to have been mentioned is the MTU setting in the router............I believe that having that too high an cause this and similar problems.
Can you check in your router configuration and, if the MTU size is not already at this figure, set that figure at 1400.
Does that help.?
Hi. I have looked into this and it appears that you can't change the MTU settings on a BT router :(
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If it's the 2-Wire BT2700HGV Router MTU can be set here: http://home/xslt?PAGE=B05&THISPAGE=B04&NEXTPAGE=B05 (http://home/xslt?PAGE=B05&THISPAGE=B04&NEXTPAGE=B05)
If you're game for a small challenge, you could try eliminating the Microsoft from the equation by running Linux off a live CD.
There are lots to choose from.
I've used Puppy Linux and it was fairly simple to configure either wired or wireless connections.
http://puppylinux.org/main/index.php?file=Overview%20and%20Getting%20Started.htm (http://puppylinux.org/main/index.php?file=Overview%20and%20Getting%20Started.htm)
It's a 128Mbyte download of the .iso CD image.
Cheers, Peter
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If you are on a static ip address it could be that the ip address is banned, that's why I asked. Of course if you had the same ip address before you moved then that would discount that theory. The reason I am going down this path is that you could access sites when you used the proxy.
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If you are on a static ip address it could be that the ip address is banned, that's why I asked. Of course if you had the same ip address before you moved then that would discount that theory. The reason I am going down this path is that you could access sites when you used the proxy.
My IP address has changed since the move so this could be a possability :)
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To rule it out can you get BT to change it. If you explain the reasons they may be able to help.
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If it's the 2-Wire BT2700HGV Router MTU can be set here: http://home/xslt?PAGE=B05&THISPAGE=B04&NEXTPAGE=B05 (http://home/xslt?PAGE=B05&THISPAGE=B04&NEXTPAGE=B05)
Hi Peter, I cant seem to get this link to work :(
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Hi
nor can I >what is it ?
Regards Jeff
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For 2-Wire BT 2700HGV Business Hub (wireless router) then that's the URL for the setup page for MTU etc.
If the link doesn't work then it suggests that you don't have a 2700HGV.
The page looks like this - http://tinyurl.com/2u2qoqm (http://tinyurl.com/2u2qoqm) - except that a BT supplied router shows BT not Qwest. :)
It's quite an interesting page as the links are live, so you can see all the standard user features.
Cheers, Peter
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Just an update for you all.
Still waiting to hear from BT but yesterday a neighbours unsecured network became visible to me. The sign was weak but I managed to connect to it and was instantly able to browse all the secure websites that I cannot currently browse through BT
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Hi
Really its a no no to use your neighbours unsecured wireless link ,unless you have permission. Warning him that his wireless link is not secure may be neighbourly ;D
Regards Jeff