Kitz Forum

Computer Software => Windows => Topic started by: CurlyWhirly on March 23, 2010, 06:23:47 AM

Title: Windows Installer problem
Post by: CurlyWhirly on March 23, 2010, 06:23:47 AM

On my other PC, I've currently got a Windows Installer problem that I don't know how to fix :( (I'm running Vista Home Basic)

I did google (http://www.winhelponline.com/blog/vista-the-windows-installer-service-could-not-be-accessed/) the problem and have tried both methods but I still can't install any software on my PC :mad:

I uninstalled AVG and was about to install Comodo anti-virus until I got that error.

As I haven't got any anti-virus on that PC, I'm afraid to go online with it in case I get a virus!

Any suggestions please?

p.s. it is OEM and so I don't have a Windows DVD and no backup.

Title: Re: Windows Installer problem
Post by: CurlyWhirly on March 24, 2010, 08:26:35 AM

Anyone?

Title: Re: Windows Installer problem
Post by: UncleUB on March 24, 2010, 08:32:31 AM

Sorry I can't help CurlyWhirly,but you can always try your luck over at the Computer Active forums.They have some pretty clued up members over there and you could increase your chance of finding a solution to your problem. :)

Title: Re: Windows Installer problem
Post by: tuftedduck on March 24, 2010, 08:40:07 AM

@ CurlyWhirly...........when you uninstalled AVG, did you afterwards run the AVG clean-up utility to remove all traaces of AVG, and then did you reboot before attempting to install Comodo ?

If yes to the above, try going to http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp-Utility.shtml and downloading and installing the Windows Installer Clean- Up utility and do a sweep with that. It should remove/repair any corruption in the installer processes.

Title: Re: Windows Installer problem
Post by: CurlyWhirly on March 24, 2010, 12:19:19 PM

Quote from: tuftedduck on March 24, 2010, 08:40:07 AM

@ CurlyWhirly...........when you uninstalled AVG, did you afterwards run the AVG clean-up utility to remove all traces of AVG, and then did you reboot before attempting to install Comodo ?

I don't think I did  :-[

Quote from: tuftedduck on March 24, 2010, 08:40:07 AM

If yes to the above, try going to http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp-Utility.shtml and downloading and installing the Windows Installer Clean- Up utility and do a sweep with that. It should remove/repair any corruption in the installer processes.

I might try this anyway, cheers.

Quote from: UncleUB on March 24, 2010, 08:32:31 AM

Sorry I can't help CurlyWhirly,but you can always try your luck over at the Computer Active forums.They have some pretty clued up members over there and you could increase your chance of finding a solution to your problem. :)

Thanks, I'll bare that in mind  :)

Title: Re: Windows Installer problem
Post by: tuftedduck on March 24, 2010, 12:30:38 PM

>>>I don't think I did<<<............aha, it is important that you run that tool.

Pop over to http://www.avg.com/gb-en/download-tools    download, install and run avgremover.exe ( get the right version, one for 32bit and one for 64bit ) then reboot and try Comodo again after that.


Do that before trying the Installer Clean up...you might not need it after AVG is cleaned out.

Title: Re: Windows Installer problem
Post by: CurlyWhirly on March 25, 2010, 08:00:35 AM

Quote from: tuftedduck on March 24, 2010, 12:30:38 PM

>>>I don't think I did<<<............aha, it is important that you run that tool.

Pop over to http://www.avg.com/gb-en/download-tools    download, install and run avgremover.exe ( get the right version, one for 32bit and one for 64bit ) then reboot and try Comodo again after that.


Do that before trying the Installer Clean up...you might not need it after AVG is cleaned out.

Thanks, that worked  :thumbs:

Title: Re: Windows Installer problem
Post by: UncleUB on March 25, 2010, 08:05:06 AM

Excellent  :thumbs:

Title: Re: Windows Installer problem
Post by: tuftedduck on March 25, 2010, 08:13:29 AM

Good news, curlywhirly, I'm glad you have sorted the problem... :thumbs: