Kitz Forum

Broadband Related => ISPs => Topic started by: UncleUB on August 13, 2009, 03:55:09 PM

Title: O2(I've done it)
Post by: UncleUB on August 13, 2009, 03:55:09 PM
Well I have gone and signed up to O2 LLU basic 8mb package,subject to me giving them a mac code near the end of September.

I have an O2 phone,so 7.34 a month,12 month contract,with the first 2 months free.

You will know when its time for me to switch over as the forum will be shaking(I will have gone into 'Wuss' mode)

I will hopefully call on your assistance if I'm in difficulties.........

They called me this afternoon and I agreed (subject to me giving them the Mac code).Tbh I was 95% certain to go with them anyway.

Told me I will get 3.5mb(which I took with a pinch of salt).I might see a little improvement,but the price is good and the support is UK based and free via a landline or an O2 mobile,both are good plus points for me.
Title: Re: O2(I've done it)
Post by: jid on August 13, 2009, 03:56:57 PM
LLU will be of great benefit Unc as you're on quite a long line aren't you? :-\
Title: Re: O2(I've done it)
Post by: UncleUB on August 13, 2009, 04:03:12 PM
LLU will be of great benefit Unc as you're on quite a long line aren't you? :-\

The great wall springs to mind...... :D

Hi Jamie,yes I am....

Line Mode    G.DMT         Line State    Show Time    
   Latency Type    Interleave         Line Up Time    39:09:05:42    
   Line Coding    Trellis On         Line Up Count    1    
      
   Statistics    Downstream    Upstream    
   Line Rate    1920 Kbps    448 Kbps    
   Noise Margin    4.6 dB    12.0 dB    
   Line Attenuation    63.5 dB    31.5 dB    
   Output Power    17.5 dBm    12.2 dBm
Title: Re: O2(I've done it)
Post by: roseway on August 13, 2009, 04:12:17 PM
Good luck Phil. Try to be a brave little soldier. ;D
Title: Re: O2(I've done it)
Post by: UncleUB on August 13, 2009, 05:40:21 PM
Well I thought I had done it...  :doh:

Just had an email asking me for a mac code.(computer generated apparently)So I phoned up to query this.I was told my order would only be live for 21 days from placing it.
I said my BT contract expires on 30 September so I won't be able to get my mac code inside the 21 day timescale.
Don't worry I was told,we will just cancel it and you can then re apply  :o

Re Mac codes....I know they last for 30 days ,so if I ask BT for one on say 2nd September and then give it to O2,will they/can they start my new BB contract before the existing contract(30 sept) ends...... :shrug2:

Edit,do I tell my new isp the date I want to be transfered over,or do they call the shots.(Just been reading info on the Kitz migrating/mac key section.
Title: Re: O2(I've done it)
Post by: kitz on August 13, 2009, 06:15:24 PM
A mac key lasts for 30 days and you can use it at any time in that period.  If you dont use the MAC key then it expires and you can request another from your ISP.

Strictly speaking an ISP shouldnt process an order without a MAC key - although talktalk/aol (FMPF) will do so.

>> so if I ask BT for one on say 2nd September and then give it to O2,will they/can they start my new BB contract before the existing contract(30 sept) ends.

Yes. 
Your existing ISP must provide a MAC key within 5 working days of receipt of your request.
Once you have your MAC, give it to O2 who will then be able to process your order.
Be/02 will then give you your migration date...  which normally is one week later.. although it can be a day or so either side.

So if you apply on the 2nd - BT have to give you a MAC by the 9th.
If you place your order with o2 on the 9th.. then migration should occur sometime around the 16th.

Good luck :)
Title: Re: O2(I've done it)
Post by: UncleUB on August 13, 2009, 06:22:20 PM
Thanks Kitz,
so just to clear up your points......

Quote
So if you apply on the 2nd - BT have to give you a MAC by the 9th.
If you place your order with o2 on the 9th.. then migration should occur sometime around the 16th

That would mean me actually moving over before my official expiry date of the 30th Sept...would that incur penalties from BT?

The O2 salesperson who sold me this said if I signed up today i would get the 2 free months offer which only runs till 31st August.So if my order gets cancelled and then I re ordered in September,bang goes my 2 free months........
Title: Re: O2(I've done it)
Post by: BritBrat on August 13, 2009, 09:13:03 PM
BEWARE OF CANCELING O2

Quote
What is the contract period and how does it end?
Your contract starts on the Contract Date, and the Services start on the Services Connection Date.. The Services Connection Date will be notified to you via your nominated email address and mobile phone number.
After the Minimum Term you will continue to receive the Services until either you or we end your contract in accordance with this clause 7.
You may terminate your contract within the first 14 days after the Services Connection Date (the "Cooling Off Period") by giving us written notice, to be received by us no later than the 14th day after the Services Connection Date. You will receive a refund of all connection and subscription Charges incurred by you during the Cooling Off Period. If you terminate your contract during the Cooling Off Period, you may not be able to request the Services at the same installation address for 6 months after the end of the Cooling Off Period.


http://www.o2.co.uk/termsandconditions/broadband#


Did you go through Quidco?

If you have not signed up yet take a look at Quidco.

Quote
I have just switched to o2 home broadband and as I am an o2 customer I can get home broadband half price at 7.34 a month. Plus the first two months are free, which means for a year that's 73.40. If you go through Quidco you get 60 cashback meaning all in all the broadband is only costing you 13.40 for the year, the contract is only for a year as well so you can just cancel after then.


Or you could help Kitz and go through a link from here.
Title: Re: O2(I've done it)
Post by: UncleUB on August 14, 2009, 07:24:13 AM
Hi Britbat,no I don't bother with Quidco.

I did the sign up when O2 sales telephoned me...............Sorry Kitz  :-[
Title: Re: O2(I've done it)
Post by: Oranged on August 14, 2009, 07:30:21 PM
That would mean me actually moving over before my official expiry date of the 30th Sept...would that incur penalties from BT?

The O2 salesperson who sold me this said if I signed up today i would get the 2 free months offer which only runs till 31st August.So if my order gets cancelled and then I re ordered in September,bang goes my 2 free months........

Yes you will because you will need to leave BT before the end of the contract.

Calculate what you will have to pay BT and what you are saving with the free months on O2 and then decide if the difference is acceptable, if it's not then cancel O2.
Title: Re: O2(I've done it)
Post by: UncleUB on August 17, 2009, 12:30:49 PM
Hi all,

have just spoken to BT who have informed me my contract expires on 1st Oct and if I cancel now will have to pay 2 months at the full rate (15.99).
At present I pay a reduced monthly rate of 9.49.
Was told if I phone up on the day my contract expires they would offer me a lower rate than the 9.49 a month I'm presently paying.Couldn't/wouldn't tell how much though,said it was too far from my contract end.
I said I was thinking of going to O2 for 7.34 a month,so I'm now wondering how low they will go...........
Title: Re: O2(I've done it)
Post by: tuftedduck on August 17, 2009, 01:03:36 PM
If you keep going at this rate, unkyUb, they'll be paying you..... :lol:
Title: Re: O2(I've done it)
Post by: UncleUB on August 17, 2009, 01:17:58 PM
If you keep going at this rate, unkyUb, they'll be paying you..... :lol:

Do you think so........ :lol:

Which leads me on to an old Yorkshire saying....

If you buy an item for say 50p/100 of those items for 40p each/1000 of those items for 25p each.

How many do you have to buy before they are free............ :D
Title: Re: O2(I've done it)
Post by: BritBrat on August 17, 2009, 05:10:47 PM
I am with O2 and if BT offered me it free I would not take it and I am not even LLU so paying 17 a month.

Take a punt and try O2 you will not regret it.

But sign up and go through Quidco deleting all cookies and cache before you do and you may get 45 in pocket for a new hard drive or what ever you would like to spend it on.
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 06:48:09 AM
I am a bit confussed about the actual day you migrate to your new isp.

This is from Kitz isp page about migrating.
Quote
~ How do I migrate?

To migrate to another ISP you need to request a MAC key from your existing Internet Service Provider.
According to OFCOM rules, your ISP must pass this on to you within 5 working days.

You then simply need to provide your new ISP with your MAC key, when you sign up with them and and select which date you wish to migrate on

When contacting your existing ISP its important that you do not mention the word "cancel" as canceling means removing the adsl service from your line, rather than transferring between ISPs.

Yet Kitz has stated in her above post.
Quote
Be/O2 will then give you your migration date...  which normally is one week later.. although it can be a day or so either side.

This has created a bit of a dilemma for me as I am away from 13 to 20 Sept.BT contract expires 30 Sept,so ideally when would be the best date to contact BT for my MAC,and the right date to then give it to O2.
Obviously I don't want my new router to try and be delivered whilst I'm away.

Title: Re: O2(I've done it)
Post by: BritBrat on August 26, 2009, 07:26:35 AM
So long as you do not eneter into a new contract with BT just do it when you get back.

I am thinking about BT (rolling line) contract.
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 08:05:11 AM
What is actually on the O2 installation disc(apart from McAfee).I am told you don't need it/don't use it.......why?
Title: Re: O2(I've done it)
Post by: tuftedduck on August 26, 2009, 08:24:41 AM
You won't need the disc...........unless of course you want the MacAfee.

Power down the PC...........hook up the router to the phone socket and to the ethernet port on the PC and connect the router to the mains.........the lights on the router should be lit up.

Wait a few seconds (about twenty) then power up the PC.

On the bottom of the router you should find a tab showing the IP address of that router along with a default user name (usually "admin") and a default password (usually "password" )

When your PC boots up, fire up your browser and type the above IP address into the browser address bar ( address not search) , that should take you into your router web interface where all the options are laid out (it will ask for these default user name/password).............type in the appropriate box your internet userid and password and that should be it.

Your internet userid will probably be based on your email addy but probably with the addition of the letters ADSL in there ( your ISP should advise)..as an example my email addy looks something like joeblogs (at) virgin.net........but my userid is joeblogs (at) adsl.virgin.net
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 08:35:34 AM
Thanks TD,

so looking at Kitz frogstats page where the O2 router info is

http://www.kitz.co.uk/adsl/frogstats.php

I would type in the Telnet 192.168.1.254.....................?
Title: Re: O2(I've done it)
Post by: tuftedduck on August 26, 2009, 08:44:37 AM
That certainly looks like it................and the user name/password is not as I originally posted, according to that page they are :-
Telnet 192.168.1.254
Login name: SuperUser
Password: O2Br0ad64nd

It would still be prudent to check on the bottom of the router when you receive it.....just in case of any changes.

As to why not to use the disc.......it is not needed to get you up and running and may even contain bloatware, tool bars, ISP branding etc that you may not wish.
Of course there is nothing to stop you putting that disc into the reader and whilst not installing, open it and see what it carries...there may be something you want.
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 08:55:04 AM
I might be wrong,but the login name..SuperUser,and password...O2Br0ad64nd is to actually access your router stats...
Title: Re: O2(I've done it)
Post by: tuftedduck on August 26, 2009, 09:01:16 AM
I have assumed that the user name and password were for access to the router interface, in where you will find the routerstats of course,......but I may very well be wrong.

Hopefully a kind user of the same router will be along some time to clarify. (I use a Netgear, the Speedtouch may be different)
Title: Re: O2(I've done it)
Post by: orainsear on August 26, 2009, 09:30:32 AM
Get your MAC from BT say 12 days prior to the end of your contract - the codes are usually generated pretty quickly and can be with you the same day.  The MAC is valid for 30 days from the date of issue, after which it expires, and you don't have to use it if you don't want to (requesting a MAC doesn't obligate you to anything).

You obviously need to see your current contract out so any cessation of service needs to happen on or after the current contract date.  You could get the ball rolling say a week prior to the end of the current contract and ensure that you choose the correct migration date so the new service is activated after the current contract ends.
Title: Re: O2(I've done it)
Post by: Oranged on August 26, 2009, 09:37:59 AM
I'm on O2 LLU using the O2 router. All you need to do is plug the router up using ethernet and switch on......that's it. You can then change to wireless if you want. If you do then change default WEP to preferably WPA2+WPA2.

There's no actual broadband username required for LLU as there is for there Access product (IPStream)

Use the SuperUser (note uppercase S and U) and O2Br0ad64nd (first letter O and second digit 0) to access the full router menu.

My advice would be to ask for your MAC on the 12th before you go on holiday, as soon as you return on 20th you can apply with O2 online and enter your MAC then your router should arrive and you should be connected by the 30th
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 09:44:02 AM
Thanks for your replies guys,much appreciated. :)
Title: Re: O2(I've done it)
Post by: tuftedduck on August 26, 2009, 09:55:41 AM
>>>There's no actual broadband username required for LLU as there is for there Access product (IPStream)<<<

Aha, TD learns more every day.. :)
Title: Re: O2(I've done it)
Post by: HPsauce on August 26, 2009, 10:00:31 AM
>>>There's no actual broadband username required for LLU as there is for there Access product (IPStream)<<<
Not correct, I'm afraid, it's down to the LLU provider and what authentication they use.
I know Be (and presumably O2-LLU who share their network) don't require a logon.
I'm pretty sure that TalkTalk do.
And I think Tiscali do as well.
Haven't set up any others that I recall.
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 10:03:55 AM
Quote
Aha, TD learns more every day.

Me too :)

Right,here's my plan of action.

Apply for Mac on 11th Sept.

Go away 13 to 20th Sept.

Give O2 the Mac code 23/24th Sept.

Hopefully up and running with O2 1st Oct

Does that sound about right  ???
Title: Re: O2(I've done it)
Post by: roseway on August 26, 2009, 10:26:35 AM
That sounds like a plan. Personally I would give O2 the Mac code a couple of days earlier and swallow the fact that I might end up with a 2-day penalty from BT for early termination, but that's your decision.
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 10:36:10 AM
That sounds like a plan. Personally I would give O2 the Mac code a couple of days earlier and swallow the fact that I might end up with a 2-day penalty from BT for early termination, but that's your decision.


Good advice Eric,taken onboard. (Being a guru makes you more flexible)  :D


Would the penalty be a whole month or a percentage of that month.?
Title: Re: O2(I've done it)
Post by: Oranged on August 26, 2009, 10:43:54 AM
Not correct, I'm afraid, it's down to the LLU provider

But we were talking about O2 and they are one of the ISPs who don't require you to log-on.

Agreed most LLU providers do.

@UncleUB: I believe that you can specify the actual migration date provided it's not too distant from what the ISP wants. Phone O2 and ask......it's a free call with "proper English" speakers....yet another plus point  :)
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 10:52:27 AM
Quote
@UncleUB: I believe that you can specify the actual migration date provided it's not too distant from what the ISP wants. Phone O2 and ask......it's a free call with "proper English" speakers....yet another plus point

Yes I have found that out,its brilliant to be able to understand what the people at the other end are actually saying.I can call them free from my mobile as well,which to me is a massive plus point as I wear a hearing aid and find the clarity via a mobile brilliant.
Using the landline to call BT Indian support...................Nightmare for me.
Title: Re: O2(I've done it)
Post by: roseway on August 26, 2009, 10:59:09 AM
>> Would the penalty be a whole month or a percentage of that month.?

It wouldn't be a specific penalty as such; all that would happen is that you would have to pay up to the end of your contractual period. As you will have already paid for that last month it won't cost you anything extra, but the last couple of days will be 'wasted' if you change over to O2 earlier than the end of the contract.
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 11:08:58 AM
>> Would the penalty be a whole month or a percentage of that month.?

It wouldn't be a specific penalty as such; all that would happen is that you would have to pay up to the end of your contractual period. As you will have already paid for that last month it won't cost you anything extra, but the last couple of days will be 'wasted' if you change over to O2 earlier than the end of the contract.


I think you are billed a month in advance if I'm not correct.

The thing is I'm on a reduced rate contract (9.49pm)the normal price is 15.99.I think if I left early BT would charge me the full price....
Title: Re: O2(I've done it)
Post by: roseway on August 26, 2009, 11:14:56 AM
>> I think if I left early BT would charge me the full price....

I don't see how they could do that. You will already have paid up to the end of the contract, at the agreed price, so you will have fulfilled your contractual obligations.
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 11:27:06 AM
>> I think if I left early BT would charge me the full price....

I don't see how they could do that. You will already have paid up to the end of the contract, at the agreed price, so you will have fulfilled your contractual obligations.


Oh I'm with you now Eric.  :doh:

No matter when I leave I will still have to pay the full contracted period.In my case 12 months.

Edit: I have just checked when BT took my first payment of my 12 month contract( 2nd Oct 2008) so by by reckoning the last (12 th) payment will be taken on the 2nd(or there abouts) of September
Title: Re: O2(I've done it)
Post by: Oranged on August 26, 2009, 11:31:01 AM
And don't forget the 30 days notice of cancellation that needs to be paid.....presuming this applies to BT BB contracts as it does with others.....this kicks in from the day you migrate.
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 11:33:40 AM
And don't forget the 30 days notice of cancellation that needs to be paid.....presuming this applies to BT BB contracts as it does with others.....this kicks in from the day you migrate.


 ???
Title: Re: O2(I've done it)
Post by: roseway on August 26, 2009, 11:40:27 AM
That's one I hadn't thought of. If you have to give 30 days' notice, then I would have thought that you could email them a month before the end of the contract to give them that notice, and still go ahead with the migration to O2. But I'm at risk of giving false advice, so perhaps others can comment.
Title: Re: O2(I've done it)
Post by: UncleUB on August 26, 2009, 11:47:31 AM
Tbh,I thought once you had given your mac code to your new isp they do all that.

If the contract expires on 1st Oct(which mine does,not 30th Sept as I had originally thought)and my new line goes active before then.Do I still have to contact BT or will my new isp (O2) sort all that out?

Getting a bit confused now....
Title: Re: O2(I've done it)
Post by: Oranged on August 26, 2009, 12:00:53 PM
You need to check BT T&Cs concerning cancellation procedure.

Some ISPs (O2 for instance) allow you to give 30 days notice in writing to allow the cancellation to coincide with the date of migration.

O2 do not notify the losing ISP when the MAC is used. The BT system is updated ("eventually" in BT parlance) and the losing ISP should access this data to obtain confirmation of migration date but most stipulate that you must phone them to confirm migration and to trigger the cancellation notice period.
Title: Re: O2(I've done it)
Post by: waltergmw on August 26, 2009, 12:04:26 PM
These seem to be the Ts & Cs as of 27 June 09 although obviously your Ts & Cs will be different.

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408

I think you're going to have to be patient and ring them up to confirm exactly what is required.

However to be fair, BT do not normally apply the letter of the law if there are extenuating circumstances or you have genuinely attempted to follow the Terms.
I was recently helping an 80 something who is suffering from dementia and signed up to a quite inappropriate telephone contract.
The formal terms would have required a significant termination penalty charge but after explaining the situation the charge was waived.

(I believe BT have some social responsibility code somewhere and, although we might not be euphoric about the quality standards of some of their services, they are not an organisation of business sharks.)

Kind regards,
Walter
Title: Re: O2(I've done it)
Post by: UncleUB on August 28, 2009, 11:23:34 AM
After contacting BT about the end of my contact I received the following reply.Can someone please explain it to me in layman terms please,as I have just come off the phone with BT's Indian support none the wiser as whats required.

Quote
Dear Sir/Madam,

Thank you for your email dated 28/08/09 regarding the Broadband contract.

As discussed with you today at 10:10 hours on your phone number xxxxxxxxxxx, I can confirm that the Broadband contract will expire on 01/10/09. If the Broadband service is terminated on 02/10/09 then the last payment for the Broadband will be applied on the next bill dated 01/09/09 or if you renew the Broadband contract for next 12 months then the Broadband rental will be continued on your future bills.

I am afraid there will be a ceassation charge of 25.00 on your October bill, if you fail to provide 30 days notice and request of MAC code before terminating the Broadband service. Please note, failure of either one of the step will result in a charge of 25.00.

Please contact me, if I can help you with anything else.

Thank you for contacting BT.
Title: Re: O2(I've done it)
Post by: waltergmw on August 28, 2009, 11:47:35 AM
They do like making things complicated.

I suggest you write today, possibly with a recorded delivery letter, stating that you wish to terminate your contract on 1/10/09, i.e. the expiry date of the current contract without any further penalty charges. You have then given them their required 30 days notice.

Kind regards,
Walter
Title: Re: O2(I've done it)
Post by: roseway on August 28, 2009, 11:49:10 AM
That looks like good advice to me.
Title: Re: O2(I've done it)
Post by: UncleUB on August 28, 2009, 12:02:56 PM
Thanks Walter,

So by doing what you have stated they will not just cut my broadband off before that date?

I ws under the impression if I cancelled my contract then I would have to re apply for another isp to take my broadband over which would result in me being without broadband for some time,where as if I applied for a mac code,then gave it to my new isp,they would then do the migration with very little down time......
Title: Re: O2(I've done it)
Post by: tuftedduck on August 28, 2009, 12:08:35 PM
I am not a lawyer nor do I have any legal training, but I read that mail from BT as follows.

1) Your current contract with BT expires on 1st October 2009....and you must pay to BT the normal contractual costs accruing against you (your monthly BB payment) until and including that date.

2) If you do not cancel your current contract with BT on or before the 1st. October 2009, then you will be automatically "rolled on" into a new 12/18 month period contract commencing on 2nd October 2009.

3) If you cancel your current BT contract 30 days or more prior to 1st. October 2009 and request your MAC 30 days or more prior to 1st October 2009, your contract is terminated on 1st October 2009 without penalty.

4) If you fail to give that 30 day notice (as above) and/or fail to request your MAC within the time scale as above....you will face a penalty of 25.00 in addition to any rental for BB due until 1st. October 2009.


If my interpretation is correct..............cancel now(...today...) your current BT contract citing 1st October 2009 as your desired termination date and also request your MAC today.
That will comply with the 30 day notice of termination period and thus avoid any penalty.

You MAC should arrive within five working days and will be valid for a period of thirty days after issue (do not confuse that thirty days with the contractual 30 days talked of above...they are seperate issues)

When you get your MAC pass it to O2......but emphasise with them that you do not want migration until a date (specified by you) which lies between your return from holidat and the 1st. October 2009.
That way you may pay a small overlap in costs as your O2 and BT contracts may run side by side for a few days, thus incurring an overlap in costs....but that overlap is a lot less that the BT penalty ( especially at the good rate you have negotiated with O2)


UnkyUb....I said that I have no legal training, and the above is merely my understanding of the content of that e-mail. Hopefully someone wiser and more knowledgeable than I will comment.    

edit..Ah, wiser and more knowledgeable kitizens have already responded..
Title: Re: O2(I've done it)
Post by: UncleUB on August 28, 2009, 12:21:03 PM
That sounds ok TD.

Does the mac code 30 day validation period start from when you ask for it or when you actually receive it
Title: Re: O2(I've done it)
Post by: UncleUB on August 28, 2009, 12:50:31 PM
OK..........

I have now spoken to someone in the UK... :clap:

who has told me....I don't have to give 30 days notice,just request a mac code around the middle of Sept,give it to my new isp(O2) who will then arrange to migrate me over to them.

The 25 cancellation charge only applies if you are cancelling your broadband altogether and BT wholesale have to remove that equipment from the exchange.

In my case all that is happening is that my line is been transfered to someone else's equipment.............

So going back to the original plan of action...Apply for Mac just before I go away,then give it to O2 on my return .

This is the main reason why I have to leave BT.....Their Indian support is useless.
Title: Re: O2(I've done it)
Post by: tuftedduck on August 28, 2009, 12:58:55 PM
The MAC is valid for thirty days after it is  issued by BT (in this case)

 Oho...just spotted you latest news, unkyUb....great news, and isn't it so much simpler when you can get speaking to someone who has the same language.

That is good news...phew, glad that's sorted... :D..............you can enjoy your holiday a bitty more now..one less niggle out the way...
Title: Re: O2(I've done it)
Post by: kitz on August 28, 2009, 01:06:30 PM
Gosh... they really seem to be making it complicated  :no:
Title: Re: O2(I've done it)
Post by: Oranged on August 28, 2009, 01:24:38 PM
Gosh... they really seem to be making it complicated  :no:

I think it is more like poor procedure training at the Indian end. They really don't know everything that they should about the product for which they're giving out advice.

I understood that the 25 charge is when you either cancel while still in contract or actually migrate using a MAC while still in contract.

I'm sure this was brought in earlier this year and also, I think, applies to certain PSTN contracts. There was a lot of posts on various forums at the time.
Title: Re: O2(I've done it)
Post by: tuftedduck on August 28, 2009, 01:38:47 PM
The 25.00 penalty item is causing a lot of confusion by virtue of how it is explained in the T&Cs..........a confusion which may well be deliberate on the part of BT.

I think it revolves round the difference between "cancellation of contract" and "cancellation of service", the first free of penalty, the second invoking a penalty....and that is to ignore the differences between "cancellation" and "termination" and the fact that the definitions of these words and phrases appear to differ depending on which BT tariff or plan you are on.

It may well be a good idea for unkyUb to email whoever he spoke to in BT this am and confirm his understanding of the information he received.
Title: Re: O2(I've done it)
Post by: UncleUB on August 28, 2009, 01:55:42 PM
Quote
It may well be a good idea for unkyUb to email whoever he spoke to in BT this am and confirm his understanding of the information he received.

Well I can email the Indian I spoke to this morning(but that will be like trapping my head in the car door).
The English lady I spoke in the UK,well I have no idea how I would contact her again,even going through the main BT number 0800 800 150 usaully connects you to an Indian.

Quote
I think it revolves round the difference between "cancellation of contract" and "cancellation of service", the first free of penalty, the second invoking a penalty

I think that about sums it up TD.

Title: Re: O2(I've done it)
Post by: Oranged on August 28, 2009, 03:15:31 PM
I think this is what is being referred to, comes from T&Cs effective 27/06/09 >>>

Quote
BT Total Broadband and BT Total Broadband Anywhere price terms

Ending the service

8. When you end your broadband service and do not request and use a migration authorisation code (MAC) or another recognised transfer process to move to another service provider, from 12th June 2009 you will have to pay a cease charge of 25.00. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new address.

9. Unless we have made a change to the prices or terms and conditions that is to your material disadvantage or paragraphs 10 and 11 of the BT Total Broadband service terms apply you must pay a charge for ending BT Total Broadband within the minimum period by way of compensation to us. This charge will be calculated by multiplying the number of months remaining in your minimum term by 7.75 for Option 1, 11.50 for Option 2 and 11.75 for Option 3. The charge for Broadband Anywhere will be calculated in the same way using the following values; 17.25 for Broadband Anywhere 50, 25.25 for Broadband Anywhere 150, 27 for Broadband Anywhere 250, and 30.25 for Broadband Anywhere 600. This charge will not be subject to VAT.

Title: Re: O2(I've done it)
Post by: UncleUB on August 28, 2009, 03:53:27 PM
Thanks Oranged. :)

I am on BT Broadband Option 1.

Edit: The ways things are going I shall be forwarding my Mac code from the Asylum  :silly:
Title: Re: O2(I've done it)
Post by: tuftedduck on August 28, 2009, 05:16:11 PM
BT are so confusing that when you ask for your MAC, they'll probably send you a raincoat.... :D

With a bit of luck, ezzer might see this.
I know ezzer is an up-the-pole-in-a-hard-hat engineer, but do I not remember that he was once in the billing/accounting/credit control area of BT......if so, possibly he can enlighten us a bit.  :)
Title: Re: O2(I've done it)
Post by: UncleUB on August 28, 2009, 05:37:25 PM
Oh yes Ezzer,hopefully he will be able to enlighten us........... :)


Look at the state I'm in now,go knows what I'llbe like on 'migration' day  :help:
Title: Re: O2(I've done it)
Post by: BritBrat on August 29, 2009, 09:45:08 AM
Everything will be fine so do not worry.

Yes it is a bit stressfull but I am sure you will look back and wonder what all the stress was about.
Title: Re: O2(I've done it)
Post by: UncleUB on August 29, 2009, 11:08:23 AM
Everything will be fine so do not worry.

Yes it is a bit stressfull but I am sure you will look back and wonder what all the stress was about.
Thanks for those reassuring words BritBrat  :)

And tbh without the excellent comments and support from members on here I wouldn't have a clue whats going on.

So thank you all for all your help and support getting me this far...... :clap2:,

Don't rest on your laurels though,I haven't done with you yet......... ;D
Title: Re: O2(I've done it)
Post by: tuftedduck on August 29, 2009, 11:10:17 AM
>>>Don't rest on your laurels though,I haven't done with you yet.........<<<

 :swoon: :scare: :silly:
Title: Re: O2(I've done it)
Post by: UncleUB on August 29, 2009, 11:16:30 AM
>>>Don't rest on your laurels though,I haven't done with you yet.........<<<

 :swoon: :scare: :silly:

Wait till migration day..........You will see the 'Wuss' in all his glory  :D
Title: Re: O2(I've done it)
Post by: scottiesmum on August 29, 2009, 01:39:47 PM
Wait till migration day..........You will see the 'Wuss' in all his glory   :D

I've been no help at all with your query Unc, but I'm with you in 'spirit'      :drunk:  ........  Aunty Wuss    :lol:
Title: Re: O2(I've done it)
Post by: kitz on August 29, 2009, 01:41:06 PM
 :lol:
Title: Re: O2(I've done it)
Post by: tuftedduck on August 29, 2009, 02:08:56 PM
 :lol:
Title: Re: O2(I've done it)
Post by: UncleUB on September 10, 2009, 11:29:21 AM
I have just requested my Mac code from BT.

I was given it over the phone straight away..........is that normal.

I did also request it to be sent to my address in case there's any comeback,but this has not been done as yet.Do I really need it in writing or will over the phone suffice.

As I am going away on Sunday till the 20th,when would be the best date to submit it to O2.(BT contract expires 1st Oct)
Title: Re: O2(I've done it)
Post by: roseway on September 10, 2009, 11:50:09 AM
I guess that, so long as you copied the number down accurately, there won't be a problem. The format is:

L, followed by 10 alphanumeric characters, /, followed by 5 alphanumeric characters

e.g. LABCDE12345/FG67H
Title: Re: O2(I've done it)
Post by: UncleUB on September 10, 2009, 12:45:46 PM
@ Eric,

Do I have to imput the  / when giving the code.

The code I have been given does start with 'L' and then has the correct alphanumeric characters in your post.
Title: Re: O2(I've done it)
Post by: tuftedduck on September 10, 2009, 01:48:15 PM
>>>Do I have to imput the  / when giving the code<<<

Yes.

If it were me, I would be inclined to contact BT again and request that code by e-mail. Not only would that give you a confirmation, it would give you something to copy and paste into the O2 application/sign up form and that without potential error.

I think I would also speak to O2 today, explain the time scale and your holiday dates and take their advices......they may be willing to accept the MAC today but agree a migration date between the 20th and the end of the month and not immediately  :)
Title: Re: O2(I've done it)
Post by: UncleUB on September 10, 2009, 02:04:32 PM
I have just telephoned BT again and was told that even though the code was given to me over the phone it can take up to 5 days to receive email confirmation.
I was told that if I enter the incorrect code with my new ISP,they will be able to tell that its been inputted incorrectly.

I did also phone O2 and explained that I will give them the mac code on my return from holiday.I decided against giving it them before as more than likely they would send the router out while I was away even though I would instruct them not to do so.
Title: Re: O2(I've done it)
Post by: tuftedduck on September 10, 2009, 02:17:52 PM
Well done, unkyUb....you have all well in hand.... :thumbs:

You can off into the blue yonder with peace of mind now.... :)
Title: Re: O2(I've done it)
Post by: UncleUB on September 10, 2009, 02:19:26 PM
Well done, unkyUb....you have all well in hand.... :thumbs:

You can off into the blue yonder with peace of mind now.... :)

Yes,and with all your excellent camera guides printed out......... :clap2:  :)
Title: Re: O2(I've done it)
Post by: roseway on September 10, 2009, 02:21:56 PM
 :thumbs:
Title: Re: O2(I've done it)
Post by: tuftedduck on September 10, 2009, 02:26:32 PM
>>>I have just telephoned BT again and was told that even though the code was given to me over the phone it can take up to 5 days to receive email confirmation<<<

Unbelievable, isn't it ? Do these people really think that they are offering good customer service. ?
Title: Re: O2(I've done it)
Post by: UncleUB on September 10, 2009, 02:48:28 PM
>>>I have just telephoned BT again and was told that even though the code was given to me over the phone it can take up to 5 days to receive email confirmation<<<

Unbelievable, isn't it ? Do these people really think that they are offering good customer service. ?

When asked the reason I was leaving,I said I just could not understand the BT Indian support.'Oh I see' was the reply.Apart from that have you been happy with BT I was asked..........

Delirious was my reply.
Title: Re: O2(I've done it)
Post by: tuftedduck on September 10, 2009, 03:00:01 PM
 :lol:
Title: Re: O2(I've done it)
Post by: kitz on September 11, 2009, 12:31:18 AM
 ;D
Title: Re: O2(I've done it)
Post by: UncleUB on September 21, 2009, 01:33:50 PM
Well I haven't done it yet......... :( >:(

I was going to pass on my Mac code today to O2,but received a text last Wednesday to say my order has been cancelled as it has been 28 days since placing my order.
So much for O2 saying,don't worry about the mac code,just pass it on when you have it.Nothing about if you don't give it us within 28 days we will cancel your order. >:(
Anyway I have to wait for the old order to clear from the system before I can re order.I was told it will be cleared tomorrow so try again on the 23rd.
I am was hoping to have this tied up before my contract expires on the 1st October............

In the first instance it was O2 who contacted me,not the other way round.
Title: Re: O2(I've done it)
Post by: tuftedduck on September 21, 2009, 02:31:34 PM
That is not very good service, is it......in fact keeping the fact of order cancellation in these circumstances up their sleeve smacks of extreme naughtiness. And that after you having given them your timetable and they being happy with that.  :(

Still, if they can accept a re-ordering tomorrow....and you pass them your MAC tomorrow....that should be sufficient to release you from any continuance beyond month's end of the BT contract. O2 should be able to migtate you within the remaining seven days.

Just then a question of waiting for the O2 router to arrive...........but even if there is any suggestion of a delay to the router coming, carry on with the migration. A day/ few days without an O2 router but on a O2 contract is still better than another year on a BT contract. If the worse comes to the worse, TD will send you his spare router to keep you going... ;D

These people make it all so difficult, don't they
Title: Re: O2(I've done it)
Post by: kitz on September 21, 2009, 04:40:57 PM
 :(
Title: Re: O2(I've done it)
Post by: jid on September 21, 2009, 08:37:49 PM
O2 send routers via DHL Next Day  ;)

Took just under 2 weeks for my neighbour to be switched but she got her activation date next day.

I guess as soon as the activation is set BT have got & processed the MAC code?

Sorry to hear you have been having trouble with O2 Unc, hopefully tomorrow will go smoothly   ;D
Title: Re: O2(I've done it)
Post by: UncleUB on September 22, 2009, 12:03:35 PM
Ok,

I have just given my mac code and re ordered,so hopefully all systems are go.  :thumbs: :fingers:
Title: Re: O2(I've done it)
Post by: tuftedduck on September 22, 2009, 12:20:36 PM
 :fingers:
Title: Re: O2(I've done it)
Post by: kitz on September 22, 2009, 01:17:12 PM
 :fingers:
Title: Re: O2(I've done it)
Post by: jid on September 22, 2009, 04:16:59 PM
 :thumbs: :fingers:
Title: Re: O2(I've done it)
Post by: roseway on September 22, 2009, 04:51:28 PM
I'd better join in the fun...

 :fingers: :crazy: :silly:
Title: Re: O2(I've done it)
Post by: Azzaka on September 22, 2009, 06:31:06 PM
Good Luck this time.  :fingers:
Title: Re: O2(I've done it)
Post by: UncleUB on September 22, 2009, 06:38:55 PM
Good Luck this time.  :fingers:

Thats very kind Azzaka coming from a rival company. :)

Tbh Zen was one ISP who were on my shortlist,but being on limited income and already having an O2 mobile swayed me to join them
Title: Re: O2(I've done it)
Post by: scottiesmum on September 22, 2009, 08:30:34 PM
 :fingers: with bated breath   ;D
Title: Re: O2(I've done it)
Post by: UncleUB on September 23, 2009, 08:30:06 AM
I've been given a connection date of 30th September which is the day before my BT contract expires.I have asked for this to be moved from the 30th to the 1st but no can do as that is the only day the engineer can visit the exchange.

I'm just wondering what penalty (if any) BT will charge me for 1 day?

I have also be told by O2 that my router will be delivered on the 28th.So well done O2 for keeping you informed.
Title: Re: O2(I've done it)
Post by: Azzaka on September 23, 2009, 09:20:44 AM
Good Luck this time.  :fingers:

Thats very kind Azzaka coming from a rival company. :)

Tbh Zen was one ISP who were on my shortlist,but being on limited income and already having an O2 mobile swayed me to join them

At the end of the Day, if you wanted to move to Zen you would have but my being nasty or evn ignoring the fact you moved to anotyher company would not fair well for Zen. As long as your connection is working and you are happy with your choice then to me thats all that matters and I am sure the plusnet staff that frequent the forums would agree.  :)
Title: Re: O2(I've done it)
Post by: tuftedduck on September 23, 2009, 10:04:56 AM
I've been given a connection date of 30th September which is the day before my BT contract expires.I have asked for this to be moved from the 30th to the 1st but no can do as that is the only day the engineer can visit the exchange.

I'm just wondering what penalty (if any) BT will charge me for 1 day?

I have also be told by O2 that my router will be delivered on the 28th.So well done O2 for keeping you informed.

Good timing, unkyUb........ :clap2:

I don't see why you should face any penalty from BT......you have already paid them up to and including the 1st. October and will have terminated your contract with them as of that date.
You will be paying O2 from the 30th. September so on that day and the next you will have paid two ISPs for these two days, par for the course.
I don't think you need worry about any penalty.  :)
Title: Re: O2(I've done it)
Post by: UncleUB on September 23, 2009, 10:12:17 AM
Thanks for your reply Assaka. :)

And thanks TD,I suppose it is virtually impossible to gauge it to the exact day,so 1 day adrift seems pretty good.

Quote
You will be paying O2 from the 30th. September

First 3 months are free,so nothing to pay till December... :thumbs:
Title: Re: O2(I've done it)
Post by: Oranged on September 23, 2009, 10:26:57 AM
First 3 months are free,so nothing to pay till December... :thumbs:

Christmas has come early........free broadband AND UK-based FREEFONE English-speaking Customer Service  :dance:
Title: Re: O2(I've done it)
Post by: BritBrat on September 23, 2009, 11:58:34 AM
Good Luck this time.  :fingers:

Thats very kind Azzaka coming from a rival company. :)

Tbh Zen was one ISP who were on my shortlist,but being on limited income and already having an O2 mobile swayed me to join them

At the end of the Day, if you wanted to move to Zen you would have but my being nasty or evn ignoring the fact you moved to anotyher company would not fair well for Zen. As long as your connection is working and you are happy with your choice then to me thats all that matters and I am sure the plusnet staff that frequent the forums would agree.  :)

I moved from Zen and would recommend them to anyone requiring a excellent service but at a price.

I needed to save money so I changed to O2 Access and have (so far) unlimited bandwidth and a good enough service, it is not as good as Zen, but OK for me.  Now I need to get it even cheaper next year with a friends and family discount.

It was a shame Zen dropped newsgroup access.
Title: Re: O2(I've done it)
Post by: UncleUB on September 30, 2009, 11:36:15 AM
I'm back......... :clap:

(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F578716808.png&hash=9072ab3219e64973da0260821dad0cb1) (http://www.speedtest.net)

and before.

(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F572757781.png&hash=72dd1f39e2bf83596a9201692e9235d2)
Title: Re: O2(I've done it)
Post by: tuftedduck on September 30, 2009, 11:39:16 AM
Wayhayhay...... :clap: :thumbs:

Almost doubled your speed....... :clap: :clap2: :dance:

Welcome back....you werent away too long... :D
Title: Re: O2(I've done it)
Post by: toulouse on September 30, 2009, 11:39:49 AM
Welcome back UncleUB, that's not too shabby for a start is it ?
Title: Re: O2(I've done it)
Post by: roseway on September 30, 2009, 11:45:24 AM
Terrific! :thumbs:
Title: Re: O2(I've done it)
Post by: scottiesmum on September 30, 2009, 11:47:02 AM
Oooooooooooooo that was quick !  ....   :clap2: :clap2:    :flower:
Title: Re: O2(I've done it)
Post by: UncleUB on September 30, 2009, 11:51:22 AM
Line stats....comments please.

Quote
Link Information
         
Uptime:   0 days, 0:23:47
DSL Type:   G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:   863 / 3,046
Data Transferred (Sent/Received) [kB/kB]:   0.00 / 0.00
Output Power (Up/Down) [dBm]:   12.0 / 17.0
Line Attenuation (Up/Down) [dB]:   40.5 / 67.0
SN Margin (Up/Down) [dB]:   6.0 / 5.5
Vendor ID (Local/Remote):   TMMB / BDCM
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):   0
Error Seconds (Local/Remote):   0 / 0
FEC Errors (Up/Down):   35 / 9,785
CRC Errors (Up/Down):   35 / 2
HEC Errors (Up/Down):   15 / 2
Title: Re: O2(I've done it)
Post by: kitz on September 30, 2009, 12:06:58 PM
Excellent result   :clap:


>> Line Attenuation (Up/Down) [dB]:   40.5 / 67.0

What a nice quiet line you must have..  you are doing exceedingly well for its length.
You are currently on the default profile with interleaving set.

TBH I wouldnt touch a damn thing..  thats a sweet result. 
Let the Be DLM do its thing,  your SNRM may dip a bit tonight..  & need to see how it copes at that speed.
Title: Re: O2(I've done it)
Post by: UncleUB on September 30, 2009, 12:12:57 PM
Quote
TBH I wouldnt touch a damn thing..  thats a sweet result. 

Is it ok to break wind................ :lol:
Title: Re: O2(I've done it)
Post by: tuftedduck on September 30, 2009, 12:29:06 PM
Quote
TBH I wouldnt touch a damn thing..  thats a sweet result. 

Is it ok to break wind................ :lol:

Not in here, please... :D
Title: Re: O2(I've done it)
Post by: scottiesmum on September 30, 2009, 03:13:02 PM
 :o  and certainly not in the NC    :lol:

those stats mean  diddly squat to me  ::)  but I shall sit and admire them from afar   :lol:
Title: Re: O2(I've done it)
Post by: kitz on September 30, 2009, 03:28:07 PM
>> Is it ok to break wind................


just not in the direction of your router  :D
Title: Re: O2(I've done it)
Post by: Oranged on September 30, 2009, 04:02:30 PM
just not in the direction of your router  :D

I would advise that you should copyright that piece of original technical advice......you know what will happen otherwise  :lol:
Title: Re: O2(I've done it)
Post by: roseway on September 30, 2009, 04:04:18 PM
:lol:
Title: Re: O2(I've done it)
Post by: kitz on September 30, 2009, 05:05:48 PM
 :lol: :lol:
Title: Re: O2(I've done it)
Post by: tuftedduck on September 30, 2009, 05:10:57 PM
 :lol:
Title: Re: O2(I've done it)
Post by: BritBrat on October 01, 2009, 09:54:57 AM
O2 (Access) speeds may be changng soon as they are looking at traffic shaping.

Why does O2 need to manage traffic on the Access package for O2 Home Broadband?
 (http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?New,KB=Companion,question=ref%28user%29:str%28Broadband%29,CASE=20820)
Title: Re: O2(I've done it)
Post by: UncleUB on October 01, 2009, 10:07:17 AM
O2 stats (speeds) may be changng soon as they are looking at traffic shaping.

Why does O2 need to manage traffic on the Access package for O2 Home Broadband?
 (http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?New,KB=Companion,question=ref%28user%29:str%28Broadband%29,CASE=20820)


Not on LLU as well then.Am I right in thinking a lot of exchanges aren't on O2 LLU.

Looking at the times(8pm to 11pm)when O2 state that most of the heavy traffic is,I don't think that would bother me as its very rare I'm online after 7pm.