Kitz Forum
Internet => Interesting Websites => Topic started by: UncleUB on January 22, 2009, 10:25:43 AM
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Hi,
does anyone have an email address for Play.com.I have looked on their website but can't find one.I have tried phoning but am fed up of being held in a queue.
I ordered a CD on Monday,the took the money out of my account on Tuesday,yet according to my order its still in packing.I thought they didn't take the money till the item had been shipped.
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Unc ... I've found this e-mail address which MIGHT still find them INFO@play.com
I have had cause to 'phone them twice,and each time I've not had to wait that long ... I avoided first thing in the morning and tried nearer lunch time. Both times they were extremely helpful. :)
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Thanks Kate,there is no mention of what times their helpline number is open,is there?
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No I can't see any hours listed for the helpline sorry !
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Just got through after 13 minutes and was told it will be posted today because it is in packing.i said it had been 'in packing' for 3 days now so why wasn't it posted on tuesday.She just said it will be definetely be posted today. :no:
Play.com is Jersey ? I spoke to an Irish lady :-X Whats that all about.
I am starting to loose a little faith in this store,especially after all the messing about Kitz had with that printer.And its not the first tme they have altered their prices after people have already ordered.
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There are a LOT of Irish people working in Jersey Unc, we discovered that when we visited there last year. The people I spoke to there were Irish. Personally I've never had a problem with them, the occasions I've had to contact them were to confirm details of the product. I think all these type of firms have problems now and again, but up to now I've no complaints about them.
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My major bug-bear with them is how often they change their prices..
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Needless to say my Cd wasn't shipped as promised. >:(
It has cost me nearly £1 in phone calls up to now for a £2.99 CD :no:
I am not happy with this site,there is no email address (the one that Kate gave me is an unmanned one)
I can't cancel my order online because it is in packing,
There is only one contact number and no info as to when that is open.
I have ordered many things from them over the years without problem.but I expected a better customer care from this company.
My last call to them was 14 minutes before I got through to speak to someone. >:(
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You're not having a lot of fun with them are you Unc :( I thought you could cancel an item up to when it had been dispatched ! I'm frantically looking through their rules etc.. to see if I can find anything ....
I've just spotted this Unc ...
You may cancel your order at any time prior to your order being processed by clicking on the ‘cancel’ link next to the product ordered on your account page on the website. We can also accept cancellations by telephoning 0845 800 1020 during normal office hours. You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 7 working days after the day after you receive the product by:
1. sending the notice of cancellation by email to terms@play.com ensuring that you quote your name, address and order reference number; or
2. where you have already received the goods, returning the goods to Play.com unopened together with the original invoice. Play.com will refund you the purchase price of the goods. Where appropriate Play.com shall refund any additional customs duties borne by you on receipt of the relevant customs receipt.
It may be worth sending a cancellation e-mail to the address here and point out that according to their site your order is still at the packing stage. hth.
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UnkyUb, they are in the Channel Islands.....................it's the french influence... :D
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They belong to the UK ... say no more :lol:
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Thanks Kate,
This from the Play.com website.
My order is in packing.
what does 'packing' mean
*Payment for your order was successfully processed.
*Your order is now being prepared for despatch.
That is probably why there is no 'cancel' order icon.
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*Update*
I emailed Play at customercare@play.com earlier today and received a case number.Then about 5 minutes ago I received an email which stated that the item I ordered was out of stock when I ordered it(shown as in stock at point of order).
He said he would investigate but in the mean time if I want a refund he would arrange this(I have replied saying that is what I want).
Why wasn't I told this when I phoned yesterday to save all this confusion. >:(
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When I first read this thread I suspected it might have been due to the item being out of stock.
Uncy pop over to http://www.find-dvd.co.uk and see if you can find an alternative source.
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They are still showing the item as being in stock >:(
http://www.play.com/Music/CD/4-/2430420/My-Baby-Loves-Lovin/Product.html
I have seen it at Amazon for the same price £2.99,but have spend a £5 to get free delivery :D
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http://www.dvd.co.uk/Music/White-Plains-My-Baby-Loves-Lovin-Music-CD/8206222/product.htm
is the cheapest I can find apart from Amazon & play.com.
(good choice of music btw)
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Thanks Floydy,
Yeah I love all that stuff,and at £2.99 you can't go wrong.
Might get it from Amazon along with............
http://www.amazon.co.uk/Best-Dave-Dozy-Beaky-Mick/dp/B000007U0A/ref=sr_1_5?ie=UTF8&s=music&qid=1232805512&sr=1-5
Then I will get free delivery. ;) :D
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I find dvd.co.uk are so quick as well as cheap (no to mention no P&P)... ordered a couple of prog albums from them on wednesday night (for just under a tenner) and got them this morning. :)
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I agree Floydy used that site a few times and found them very good. :)
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That was just under a tenner for both together by the way (would have cost about double that in the HMV store up the city)... trying to rebuild my music collection at the moment with all that music from my youth which I once had on vinyl (and now miss), so these sites are my best friend.
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*Update*
After replying to an email I received on Friday saying I would like to take up the offer of a refundI have heard nothing. >:(
I then sent another email off this morning stating that I had not had a reply from the email I sent friday (quoting the persons name who sent me the email) still no reply and no refund. >:(
What awful customer service from a so called reputable company,will not be using /or recommending them again. :no:
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:no:
Must admit Im not too impressed with them. When Ive written in the past to their CS, they do seem to have a habit of ignoring stuff when its convenient :(
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Knowing Play.com have been a little under handed with prices etc on their website recently,I am wondering if they know products are out of stock when you order but advertise them as being in stock,they then process your order,debit your account and then say the item is in packing,when in fact it is out of stock.
As it is in the packing stage you have no way of cancelling your order online.You are then left with trying to contact/deal with a customer support who seem to have very little interest in sorting your complaint out.
If anyone knows of a legal challenge,ie trading standards,can you please post the relavent web address please.
If I don't receive a reply from them today that will be the route I will be taking.I know the item only cost £2.99 but there is a principle at stake here.
Edit. Does anyone know what their address is so I can write to them. :wall:
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Jersey Trading Standards intervened when I had my complaint
tradingstandards@gov.je
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Thanks Kitz :) ,just fired an email off to them.
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After repeatedly emailing Play.com all week I have actually had a reply this morning.
Thank you for your email.
We are sorry to hear that you did not receive your order. A refund has been processed and will appear on your statement within 3-5 days.
Should you have any problems in the future please contact our Customer Service Team on 0845 800 1020 (UK only) or +44 (0)1534 877 595 (outside UK) between the hours of 9.00am to 8.00pm Monday to Friday and 9.00am to 5.00pm weekends.
Please accept our apologies for any inconvenience this may have caused you and thank you for your patience and valued custom.
Kind Regards,
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Play
I sent an email to Jersey trading standards which I'm still waiting for a reply.
My order has been at long last cancelled,but I have noticed the item is still on their website as being in stock and has gone up £1
It will be a long time before I use them again. :no:
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I've come to the conclusion that on occasions Play do have some good offers...
but what I do think that is naughty of them is that Im pretty sure that if an offer becomes popular then they suddenly withdraw it and charge a higher price. Ive seen this happen too many times now for it to be just a co-incidence. >:(
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I've come to the conclusion that on occasions Play do have some good offers
And sometimes they are hard to resist,but for me in future even if there is say something a pound dearer elsewhere then I will pay that pound.
It does seem when they post a 'hard to miss' offer,suddenly the price changes(upwards). >:(
It will be interesting what kind of reply I get from Jersey Trading standards.
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It's ages since I used play.com... I get most of my stuff from dvd.co.uk, or if it's a really obscure movie, cdwow.co.uk often come up trumps.
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What I like about dvd.co.uk is their 'help' page is actually helpful,Including an email contact address as well as telephone support
http://www.dvd.co.uk/help/
I had to 'google' an email address fro Play.com,even their postal address is hidden away and hard to find.
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I use Play.com quite a lot because the postage is 'free' and sometimes it can make quite a difference to orders abroad; having said that, the other day I ordered the complete set of West Wing from Amazon on offer at around £54 (44 discs :o) and the postage to here was only £1.88 :shrug2: Sometimes I use Amazon France, it's useful because I can get things in French and English there and the postage is Free. I really use the one than offers the best deal at the time; but Amazon to me are second to none as a Company par excellence !
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I will second that about Amazon Kate.They are the first online retailer I ever used a lot of years ago and I still regard them as the best. :)
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I have just noticed this, in "Computeractive" magazine issue 285
Seems that play.com has also fallen foul of the Adcertising Standards Authority.
Hope it's big enough to read :)
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi100.photobucket.com%2Falbums%2Fm34%2Fbunessan%2Fplay.jpg&hash=dce6b6f7cc47561de486829fada1d2445fc10ab0)
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Thanks for that TD.
Just to say that today my account has at last been credited with a refund.
I am still waiting for a response from Jersey trading standards.................
I have now removed Play.com from my bookmarks and unsubscribed from their newsletter.
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Glad you have your refund, unkyUb.
I think you are right to avoid this bunch.........too much hassle and you can never regain trust in them after the bad experiences that you and Kitz have had recently.
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I know it was only a £2.99 cd,but it was the principle of the thing.
1) I spent a total of over 20 minutes trying to get through on their helpline,and when I did was told a load of rubbish.
2)They don't give you an email contact address,for an online retailer I find this beyond belief.(I had to find one through Google)
3)They say they will respond to your email within 24 hours,they don't.
And finally I don't like the way they seem to alter their prices at such short notice.
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Quite right, the amount of money involved is not the salient point...........it is the principle, the lack of service and the contempt with which they treat their customers.
I wonder how much money they make in a year by their clients not bothering to make a fuss about small amounts.
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I have just noticed this, in "Computeractive" magazine issue 285
Seems that play.com has also fallen foul of the Adcertising Standards Authority.
Hope it's big enough to read :)
Online music retailer Play.com has received another warning from the Advertising Standards Authority (ASA) for claims it made about the savings it offers.
This is the second time in a year that the UK's advertising watchdog has had to censure Play over its advertising claims.
http://www.computeractive.co.uk/computeractive/news/2233724/play-com-falls-foul-advertising