Kitz Forum
Broadband Related => ADSL Issues => Topic started by: glen_m_32 on December 02, 2008, 11:26:53 PM
-
HI,
I have been reading this site for a few months and love it, but now i am calling for some help. the history of my problem is.....
I was originally with SkyBB Connect 8mb but never once received a speed anywhere near that speed, at tops i would get 600kbps. all seems ok, but i am 1.6km(road length, 800m as the crow flies) from the exchange. Because of that, i changed to bt in hope of more speed. but it fluctuates so badly no matter what time of day of night i have tested it (usually between 130kbps-6.5mbps). my set up is this, Home HUb Version 2 plugged directly in the master socket (only socket in the whole house), currently i am using an ADSLNation Filter faceplate (also tried normal filter in test socket). i have PS3 wired, a G wireless laptop and an N wireless pc. i can transfer files from all Machines extremely quickly but the internet is still slow. I have tried speeptester.bt.com and have a Ipprofil of 7000kbps and i get an actual throughput of between 500-5998kbps. BUT i also use all the speedtests on Kitz site and they all never go above 2mbps, see speed test at the bottom of my post.
my line states are as follows (11.20pm)
Line state Connected
Connection time 0 days, 3:39:33
Downstream 8,064 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleave
Noise margin (Down/Up) 10.8 dB / 24.0 dB
Line attenuation (Down/Up) 26.0 dB / 16.5 dB
Output power (Down/Up) 19.8 dBm / 12.1 dBm
Loss of Framing (Local) 35
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 204 / 0
CRC Errors (Down/Up) 6 / 2147480001
HEC Errors (Down/Up) 4 / 0
Error Seconds (Local) 113
Does anything look out of place? any indication of a problem?
I know this is long and has alot of info but i have tried to steer clear of asking as you do such a lot of work of others and i did not want to bother you but this has got enough. 1.5gb ps3 game can take up to 11 hours to download.
Thank you so much in advanced.
Glen (edited to add speed test results)
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F366151036.png&hash=7185320c69d77478a813f5a00a7f0a56440f8fb6) (http://www.speedtest.net)
-
Hi Glen,
Welcome to the forums.
As you have probably noticed at the top of the page, we have just had a down time for scheduled maintainance on the servers, so some of the boffins will probably have gone for a pint and may not be back for a while.
You will get a response with some comments from someone either later tonight or in the morning.
I see you used Maidenhead for a speed test on Speedtest.net
You will get a more accurate result if you click on the next pyramid to it, named Lomdon.
See this post about Virgins tests of testers:
http://forum.kitz.co.uk/index.php?topic=3612.0
dave
-
Hi Glen
Your connection figures are fine, but there's an oddity in the error figures. Your connection is shown as interleaved, yet the router reports very high CRC errors and hardly any FEC errors. I'm going to assume that the router is reporting these figures wrongly, and the figures should be the other way round. If that's the case, and your IP profile is 7000, then there's nothing wrong with your connection.
As Dave says, you can't always believe speed testers, and the one you used does sometimes give strange results. The Thinkbroadband speed tester is one of the better ones. However, putting this aside, the reason for the low download speeds is going to be ISP traffic management and/or congestion, and unfortunately there's not much you can do about those things other than change ISP. If you look at the BT section of this page (http://www.kitz.co.uk/isp/caps.htm) you'll see that BT reduce speeds in various ways depending on your usage and the time of day.
-
thank you for your very quick responses.
If i noticed a slow down in the evenings i would beleave it was BT throttling, but the fact that i done a speed test this morning at 6.15ish and my speed was aweful. To be fair i can not imagine traffic would have been an issue. I also downloaded the test file from btopenworld.com/speedtest and it went at 1.2mbps for about 5 seconds then dropped down to ~30kbps. Is 240-500kbps acceptable for a off peak period consider my line stats?
I would love to change ISP's but my exchange (EMWARBY) is not LLU'd yet and we do not get Virgin Media. i also tested that theory by changing from Sky to BT without any improvement. As for the CRC errors, the reporting of 2147480001 is apparently a fault with the home hub version 2.
thanks again
Glen
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F366306510.png&hash=bdb1026bac1f327ac86447b311aa86568899d715) (http://www.speedtest.net)
ps i will from more tests tonight when i get home work but they are all fairly similar
-
Are you a heavy user? If so, your connection may be throttled at any time of the day. The other thing which occurs is MTU/RWIN, and this page (http://www.kitz.co.uk/adsl/MTU2.htm) might be helpful.
-
i will have a read of that page, thank you.
I am not a heavy user, i have not got any P2P, no iplayer nothing like that. our average usage a day is 3hours of emails and internet shopping. The PS3 can sometimes download a big file that is not usually bigger that 1.6gb and that is very infrequent, once every 2-3 months.
I really appreciate all your help and have resorted to asking as a last resort.
Thanks
Glen
-
Just a thought - what OS are you running?
If it's XP have you done any TCP optimization (MTU/RWIN) recently?
-
i am running XP home on two machines and PS3 operating system. I have done some TCP settings recently. BUT the guide on this site offers slightly different MTU settings. I used 1500. i will follow the guide on here to the T tonight and see what happens. But would that affect all 3 machines?
-
Hi
As eric says, that line looks perfectly fine, and you should be getting much higher speeds at least some point of the day.
Since you can never get above 2Mb, and your IP profile is set at 7000 which is correct for your sync speed, it would appear that the fault lies with the ISP.
I'm wondering if the ISP by mistake has the account set at 2Mb on their systems by mistake.
It may be worthwhile grabbing a copy of Netmeter.
Installing it on one of the PCs.
Make sure no other traffic is on the network (turn other PCs off)
The go grab a download file from either Zen or BT and monitor the throughput speed.
If it totally flatlines somewhere just under the 2Mb mark, then theres a strong possibility that the ISP has your account set at 2Mb.
-
Sorry, not awake earlier, Roseway had already asked re TCP :-X
The ISP is BT retail reading between the lines...... do they "cap" throughput?
-
Not sure TBH.. but they will (as most ISPs) have the means to do so.
What Im not sure about is if BTr cap inline with the IPprofile like a lot of other ISPs do. Its possible (and you sometimes see this happen even with the likes of Enta and Plusnet), whereby a profile increase isnt acted upon.
Its not clear in these cases whether its a Delta report thats not been generated by BTw, or if for some reason the ISP 'missed it' and therefore not increased it on their side. From reports Ive seen from Enta/Plusnet - it would appear than very occasionally the ISP doesnt seem to receive notification report from BTw.
ATM it seems like this line is still capped at 2Mb.. which is the default profile for a newly maxed line. Because Im not sure if/how BTr act on their delta reports I cant be certain... but it could be a possibility. My guess if a download file flatlines at 2Mb all the way.. then its something on the ISP system that hasnt been updated.
-
hi kitz,
there is certainly no spyware/virii/malware etc, i will use netmeter to double check my transfer rates, i already used it to monitor the speed of my network whilst setting up my pc as a media server for the PS3. Llike i said in my first post, my speed does reach 6.5mbps but that happens once every few months for all of 2 mins.
is there a possiblity that my phone line could be damaged and causing it slow?
FYI, when i start a download of any of the test files the speed starts about 800kBps then drops rapidly to 40 - 220kBps. i have seen it a few time as low as 4.5kBps.
thanks again
Glen
-
>> there is certainly no spyware/virii/malware etc,
When I was saying make sure the other pcs are switched off - I wanted to ensure that none of them were using any bandwidth which could sway the results you were seeing on netmeter.
>> is there a possiblity that my phone line could be damaged and causing it slow?
Not really - otherwise your sync speed and IP profile would be slow. Your throughput speed should more or less follow your IPprofile. Theres a few cases when it wont, but thats to do with high error rates, and eventually the line would drop out, which I dont think is the case here.
If its being capped by the ISP then I'd expect it to look something like the image below (which is actually a screen cap from a stuck 2Mb bRAS profile - but the results would be similar).
[attachment deleted by admin]
-
Hi Kit, you are very efficient!
If i was capped, would it mean there was no chance that i could get over 2mbps, even at the start of some files when i get about 6mbps for a few seconds then it drops down to 2mbps?
thank you
glen
-
hmmm. if youre seeing the speeds for a few seconds then no.
Sometimes you may see a very slight blip of higher speeds at the beginning when downloading a file, but this is very brief and I believe it has something to do with the browser starting to cache the file before saving to a specific location.
If its happening for a few seconds I really dont know, it could be something to do with ellacoya profiling which BTr do use?
Would be interesting if you could provide a screen grab. I'd like to see how consistent or variable the speed is.
Below is a now old screen grab but shows a line being restricted to 2Mbps downloads due to ellacoya profiling on type of traffic. As you will see it peaks and troughs slightly, but overall the restriction was 2Mbps.
You can also get spikes that are all over the place, which may be down to contention/congestion.
Best thing is if possible to post so I can have a look - I'm not promising anything but just sometimes it does give a clue.
[attachment deleted by admin]
-
hi kits,
I have done exactly as you have requested, the results are attached, does this shed any light on the situation?
Thanks
Glen
[attachment deleted by admin]
-
the last few tests
[attachment deleted by admin]
-
Sorry - should have perhaps given you a link earlier - but thats not the NetMeter (http://www.metal-machine.de/readerror/) I meant, and I didnt realise there was a similar software of similar name
The above version is totally free and not time limited, but it doesnt matter, because what you have seems to do the same thing anyhow.
From the speeds on there.. no its not anything related to IPprofile or capping, the speeds are far to variable for that. Its even too variable for ellacoya shaping.
If anything it looks far more like congestion, either at the exchange or on ISP centrals, or something else sharing at your bandwidth. BT dont use centrals so that rules that one out.
Is it like that 24/7 even during the mornings?
If it was congestion you would at least expect to see peaks at some point much nearer your sync speed.
Just for the sake of elimination, have you checked your exchange here?
http://usertools.plus.net/exchanges/
-
woah - just seen the BT performance checker... now that is more like it... and that is what you should be getting!
Forget exchange contention its not that then.
The BTw performance checker, checks at the RAS with BT & Central Plus, therefore it looks like your problem occurs only when youre actually going through BTs part of the network.
Edited to add.
May be worthwhile phoning the special FUP number just to make sure you arent accidentally being throttled
FUP Team 0800 707 6044
-
and now you understand my complaint. why aint i getting that speed all the time? it is so frustrating
I will ring the FUP team now and let you know how it goes. although having just tried they are a 8-5 phone number
your PLusnet website says
"BT is reporting that some of the virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification.
At busy times, your ADSL connection may operate at a reduced speed, although not all customers on your exchange may be affected. You should only contact support if there is no current ETA date set.
The ETA fix time is: 28 Nov 08
Record last updated: 10 Nov 08"
What does that mean?
FYI, my speeds do not improve day or night but bt tester always says full speed.
Thanks so much again
-
It means that at busy (peak times) some of the VPs (http://www.kitz.co.uk/adsl/equip.htm#VP) are very busy due to lots of people in your area all using their connections at the same time.
Congestion through contention on the VPs is normally much worse between the hours of 5pm to 9-10pm as thats when most people want to use their connection. Exchange congestion is normally ok during the wee small hours though.
Unfortunately the exchange checker is normally always a bit behind with updates since BT only release new info every couple of weeks.
However if it was exchange congestion, I would also expect the BTw performance tester to show slow speeds.
-
thank you for clearing that up, so my best bet would be to ring the FUP team tomorrow. What is the FUP team and what do they o exactly?
Sorry about the question but i am into computer a lot but have never got to grips with ADSL as i have always had VM 20mb until i bought my own place!
thanks again
-
>> What is the FUP team and what do they o exactly?
Its a specific department that are able to check to see if your line is being throttled due to their FUP being invoked. Its something that their CS arent able to view.
>> Sorry about the question
nps - you wont know if you dont ask :)
-
according to FUP team i have no usage on my account therefore i can't be throttled (quote from nice lady on the FUP team).
any more ideas? we are at teh limit of my knowledge now. The technical help team have said that my line tests ok and the results of the speedtester.bt.com are fast therefore everything is fine.
thanks for all your time and effort.
-
an update on my line stats, are these errors normal???
Line state Connected
Connection time 1 day, 15:24:27
Downstream 8,064 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleave
Noise margin (Down/Up) 11.3 dB / 24.0 dB
Line attenuation (Down/Up) 26.0 dB / 16.5 dB
Output power (Down/Up) 19.8 dBm / 11.7 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 6291 / 3
CRC Errors (Down/Up) 270 / 2147480001
HEC Errors (Down/Up) 213 / 1
Error Seconds (Local) 231
-
Upstream CRC errors in those number indicate a definite Noise issue on the line.
It can sometimes point towards internal wiring and is most likely why you are seeing slow speeds, it is more than likely the conditions on your line causing slowness and not issues on the ISP side.
I am sure one of the gurus will confirm if my suspicions are correct... ;)
-
thank you for the input Jid 8), but i do beleive that the upstream CRC errors are a reporting error of the home hub 2.
Internal wiring is impossible as i have none, just a single master socket with a ADSLNation Faceplate.
-
i rang Technical support last night. Their systems were down and he could not do any tests so that was another 20mins of my life wasted. last night my internet was peaking at 1.4mb and again the speedtester.bt.com site said i was getting 7mb! i have also done some tests at other times, (6am 11am 4pm 7pm and 11pm) there is no change in speeds through any of the tests.
What is going on?? i am really lost with this problem now! :-\
Thanks
Glen
-
I feel for your frustration. Apart from the false report of CRC errors there's nothing wrong with your stats, so nothing wrong with your physical connection. The problem has got to be further back, and I'm afraid only the ISP can sort it out for you. I've never dealt with BT as an ISP, but I believe that they have an escalation procedure whereby you can get your issue raised to a higher level for action.
-
thank you roseway. i have tried pushing this firther up but the "technical help" department keep putting me through the same loop of calling the landline people and they will fix it. the landline tem can not help, ring bbtechnical help. they then raise it to engineers who "tweak" a setting at teh exchang which does nothin but rest my loop of technical help.
Does anyone know what sort of tests i can ask for to help diagnose the fault, bt dont seem to know.
Thanks again everyone is being very helpful.
Glen
-
Hi
I am probably way off the mark but are you actually suffering slow speed ? in the real world . I had a similar problem with speed tests ,not exactly the same as yours but some similarities .
Speedtest .net was showing ~4mbps download speed
Bt speedtest was showing ~ 3.8mbps
Thinkbroadband was showing ~2mbps
BBmax was showing ~ 2Mbps
These results were consistent and repeatable , and net meter reported the appropriate speeds .
At the time I was chasing that problem I also started to set up another PC with Vista on board . When I did speed tests from the same 4 sites I had good correlation between all 4 sites .
never got to the bottom of these discrepancies . is it possible that you have a similar problem ?
In fact just compared Thinkboadband and speedtest.net today and still have the same discrepancy.with my original PC.
-
jeff,
all speedtests, file downloads etc no matter where they are located get a max speed of 1.8-2.2mbps. i have tried private work servers connect to the net at 5gbps and they still show exacly the same speed. if i use my neighbours net then i get 7-7.5mbps. the only site that ever shows that is the bt speedtest. if i lived further from the exchange i wouldn't mind 2mbps but not when i am so close and paying the same as my neighbour.
it is not a major problem until it is sometimes so slow we can not get 56k out of it!
thanks
glen
-
I am stuck in that loop of technical help again. AHHHHH, why cant we just get raised straight to the next level if we have spoke to them before, i now need to wait for another engineer to call after BTw have done nothing again.
Sorry i am venting some steam now
-
sorry, more stats. but is there any reason why i would have some loss of frmaes and signal now?
Line state Connected
Connection time 0 days, 13:13:45
Downstream 7,872 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleave
Noise margin (Down/Up) 8.7 dB / 24.0 dB
Line attenuation (Down/Up) 26.0 dB / 16.0 dB
Output power (Down/Up) 19.8 dBm / 12.3 dBm
Loss of Framing (Local) 7
Loss of Signal (Local) 17
Loss of Power (Local) 0
FEC Errors (Down/Up) 749 / 2
CRC Errors (Down/Up) 4 / 2147480001
HEC Errors (Down/Up) 1 / 1
Error Seconds (Local) 292
-
Some noise on the line presumably.
http://www.kitz.co.uk/adsl/linestats_errors.htm
-
everything looks fine on the stats apart from the crc errors which are increadibly high, with interleaving up to about 1000 in a 5 min period is ok
-
Things still look fine on the physical line.
Due to the small amount of other errors (ignoring the HH CRC reporting errors), then it looks like you may have had a 'one off type' noise spike rather than a permanent noise problem.
I'm running out of ideas, because the physical line itself seems perfectly fine.
Just to rule out that its not something to do with the HomeHub, do you have another router/modem or one that you can borrow just for a couple of hours for the sake of elimination?
-
CRC Errors (Down/Up) 4 / 2147480001
is this genuine or is it misreading ? seems to always be the same ?
-
CRC Errors (Down/Up) 4 / 2147480001
is this genuine or is it misreading ? seems to always be the same ?
Its a known bug with the Home Hub where it always reports 2147480001
-
CRC Errors (Down/Up) 4 / 2147480001
is this genuine or is it misreading ? seems to always be the same ?
Its a known bug with the Home Hub where it always reports 2147480001
Phew! i was wondering how could the dsl be in sync with that many errors ???
-
after bt changing some settings at the exchange my i have got faster speeds (6Mbps) through the wired connections, but not wireless.
wireless is intermittent 0.6-6mbps more often at the lower end. I have tried all the channels but no change. I will be ringing bt tonight to get another HomeHub sent to me. Worth a try because on my N network i can not get the full 130mbps as advertised, it sits about 65mbps. i think the router is playing up.
I have an old Sky router, but that is restricted to the sky network and needs re-flashing to standard netgear firmware.
Has there been any reports of issues with the homehub2's wireless?
Thanks
Glen
-
i have reflashed the sky router now, i still get random speeds. fast then slow on both wireless and wired. I now have a bt engineer coming out on friday 12th December. fingers crossed they will be able to help!
-
Did you have any joy with the engineer?
-
he plugged in his modem and saw 7.7mb sync, he done his tests and found no errors and that was it. he reset the BRAS profile so i went back onto DLM. BUT we had some power issues last night and the modem resynced 3 times in an hour. He did agree that here was a problem because the download speeds did not go any faster than 2.5mbps.all i need to do is wait for the DLM to take place then ring them back if there is still no improvement.
How will the power issues affect the DLM process?
He did mention that my Noise Margin was alittle low and got that changed slightly.
Does that sound about right?
-
>> because the download speeds did not go any faster than 2.5mbps
I still suspect the problem isn't to do with the physical line - the conflict between the speed on the BTw performance tester to that elsewhere points to the ISP side of things.
>> BUT we had some power issues last night and the modem resynced 3 times in an hour.
Damn - that wont help :/
>> He did mention that my Noise Margin was alittle low and got that changed slightly.
Puzzled on that remark - your SNRM was perfectly fine on the stats that you provided.
May be worthwhile grabbing a copy of routerstats (http://www.vwlowen.co.uk/internet/files.htm) and setting it up to monitor your SNRM over the course of a day.
Can you also do another BT performance test to see what results that gives you and also your IPprofile please.
-
thank you for your reply kitz, i will do a test tonight. Yesterday it was still saying 6500k but no harm in doing more.
I tried using routerstat before and i couldn't get it working with my hub, is there any advise on that?
thanks once again, you are a big help!
-
i have done the test as requested and my IPprofile is still 6500k with a through put of 5883.
Thought i'd add, my average speed has increased to about 4mb, but it is still very flaky. it jumps up and down like a yoyo!
-
>> IPprofile is still 6500k
Thats the IP profile for an interleaved line syncing in the 7392 to 7936 kbps region. The 'theoretical' maximum sync for an interleaved line is 7616 kbps - so that sounds right.
>> with a through put of 5883
Bit low, but its approaching the right area..
>> average speed has increased to about 4mb,
Is it worse in the evenings? That very well could be normal contention coming into play. :/
-
Is itworth getting the interleaving turned off? considering i do have a very good line to the exchange?
The speed slow alittle in the evening, but downloads are still low (between 2-4mb) nowhere i download from is geting me any higher. Is it important that the speeds start fast 8mbps(ish and prob due to caching) but the speed decreases over time, usually going a little like this 8mbps(3secs) 7mbps(4secs) 5mbps(6secs) then 3->2mbps where it levels out.
apparently bt wil not change anything now because my download speeds have increase a little.
-
If the line is stable then its certainly worth trying seeing how it performs without interleaving.
The spikeyness you describe could either be exchange contention or ellacoyas.
-
what is ellacoyas?
How would i go about getting interleaving turned off and what exactly does it do?
Thanks again,
Your an asset to the world of ADSL
-
ellacoyas?
Very expensive bits of kit that some ISP's use to manage and prioretise internet traffic.
-
Interleaving is a method used to reduce errors with ADSL connections. It involves splitting up and rearranging the data in a way which gives a more robust connection. It's always associated with Forward Error Correction which pre-corrects errors so that they can be corrected at the receiving end without needing re-transmission. You can read the details here. (http://www.kitz.co.uk/adsl/interleaving.htm) The only real downside of interleaving is that it increases the ping response time by about 20 ms.
To get interleaving switched off you have to go through your ISP. Some are better than others at getting this done, and some won't even understand the question I'm afraid.
-
Because i get a few FEC errors (approx 1000 for every 100mb) i download, would that mean that Interleaving is best left on or is the FEC errors because the interleaving. Sorry about all the questions, but the more i learn the more i will be able to hepl someone in the future, maybe become one of kitz disciples. ;D
If there is a problem with the ellacoyas how would i get them sorted?
-
I would say that interleaving is always best left enabled, unless you're a gamer and the extra latency gives you a problem. To try to work out whether switching it off would have bad results, can you get some more stats from your router, concerning error rates against uptime?
Ellacoyas are set up by ISP's to perform their traffic management, so the only way to make them more friendly to you would be to persuade the ISP to relax their traffic management rules. I wish you luck with that. :)
-
thank you for the luck, but it seems an impossible task. I will post some stats tonight. Admittedly i am a gamer and to date the PING has made little difference my end, but other people have reported that i jump from place to place without moving.
How long will i need to stay connected at 8000kbps to get a IPprofile of 7000k from 6500k? the bt help desk seem to think that will solve all my problems. I on the other hand am not convinced, although i am now getting 6+mb on speedtest sites.
I noticed something this morning. when downloading a file and using netmeter the speed has a very odd profile, for example it goes 500kbps -> 0kbps -> 350kbps -> 5kbps -> 400kbps -> etc. the arrows indicate a time step of about a second. whereas the transfer rate on the internet explorer window is suggesting i am slowly fluctuating at 200-300kbps.
Does that shed any light onto the situation?
-
>> connected at 8000kbps to get a IPprofile of 7000k from 6500k?
Its a low % increase - so anything up to 5 days :/
What sort of file is it you were downloading? It can also depend on the speed of the remote server/PC thats sending you the file.
-
My profile is still at 6500k.
All files do that, i am downloading an ubuntu distro at the mo and that has taken 2 hours for 700mb. it does the same if it is a zip file or the openreach speedtest files, but the performance test still says i am getting 4859k (at the same as the distro download).
-
>> has taken 2 hours for 700mb
Thats more like the speed of a 1Mb connection on average.
If it is everything and you are never getting full speed on anything other than the btw performance test, then its looking like an ISP problem. :/
-
Have you got any ideashow i can get this corrected?
thank you again
-
Whats your speeds like now on
http://www.thinkbroadband.com/speedtest.html
-
http://www.thinkbroadband.com/speedtest/results/id/12296914486563765077.html
about 3.6mbps, that is still slower than they have promised me! but my ipprofile has increased to 7000k although i am now syncing 7872kbps
-
Was that through a non-wireless?
Sorry Im at a loss as what to suggest next as since we seem to have eliminated everything else, its looking like an ISP or contention issue :/
-
that was on wireless but i also tested it on a wired maching and was slower.
the dwnload speed is seriously flucuating, at the mo i am download a second linus distro at 700kbps!
-
I notice that you are using Internet Explorer. Have you tried any ftp downloads from a dos prompt to check what throughput you achieve - i.e. not using Internet Explorer? If you are using Linux are you experiencing the same problems with that O.S.?
Also have you done a full virus/spyware/malware check?
Edit: Just noticed your post saying that there is definitely no spyware. Hmmm back to the drawing board....
-
hi
"i am download a second linus distro at 700kbps!". Now a silly question you sure its 700Kbps and not 700KBps?
I don't know what linus distro is , so I am no tsure howthe speed is reported
Jeff
-
700KBps would indicate a realistic line speed of around 5.6Mbps, which is fantastic but unfortunately as he mentioned before his connection speed varies drastically.
Can anybody else think of any other solutions?
-
>> Can anybody else think of any other solutions?
Since we have just about eliminated most other things, then as stated it's looking like ISP/contention :/
-
Happy new year to you all. sorry about the slow response over xmas, but i have been a little busy.
i have not even chased bt since i last mentioned it, plus i am not sure what they will do if it is a contention issue, i'm sure they won't spend a lot of money for 1 customer complaints.
But i have noticed one thing which may point to contention, during the day i can stream youtube vid's fairly smoothly. but in the evening a 5 min vid can take over 10min to buffer the whole thing.
-
Hi
well I am patiently waiting to jump of the Tiscali wagon
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fwww.speedtest.net%2Fresult%2F385195970.png&hash=937e9f0c7f4e2433c80fa9fdcbcffae793c753c3) (http://www.speedtest.net)
as you can see the speed is frightening (or is it dismal ?) >:(
regards Jeff
-
I have sometimes noticed equally poor results on ANY line I am testing when testing via the Maidstone server on Speedtest.net Try testing on the London server despite what it suggests. Just a thought, not guaranteed.