Kitz Forum

Computers & Hardware => Hardware - Deals & Bargains => Topic started by: UncleUB on November 22, 2008, 11:28:04 AM

Title: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 22, 2008, 11:28:04 AM
This looks a good buy for an all in one printer with wireless capabilities @ Play .com

RRP £259.99

Price inc del, £54.99


http://tinyurl.com/55tlkb
Title: Re: HP Multi Function Inkjet Bargain
Post by: roseway on November 22, 2008, 12:45:20 PM
That's a very good price indeed. I like HP all-in-ones and I use a C4180 myself. I would say that this is just about unmissable.
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 22, 2008, 01:01:08 PM
That's a very good price indeed. I like HP all-in-ones and I use a C4180 myself. I would say that this is just about unmissable.


Phew,I thought you was going to say the price had gone up.   :lol:

Edit,I have a HP photosmart,its an excellent printer,apart from the annoying message that keeps popping up telling me my cartridge has expired.Its half full and I am not going to chuck it away.
Title: Re: HP Multi Function Inkjet Bargain
Post by: mr_chris on November 22, 2008, 03:01:00 PM
Looks like a very good price. I'm sorely tempted, but I don't need yet another printer!!
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 22, 2008, 05:36:11 PM
Excellent.

I'm currently in the Market for an all-in-one as my old scanner is broken.

I'm very very tempted - my old printer is always out of ink - giving that to my daughter would make her responsible for her own ink supply - which is where all my ink goes.

The one thing thats holding me back right now is that the specs say Dimensions (WxDxH): 45 cm x 44.4 cm x 24.8 cm.
What is of concern in that it would have to live on a shelf that is 30cm deep..  Im assusming that the 44.4 is inc the papertray hangover (which would be perfectly ok), but I cant seem to find out the 'footprint' size of it to see if it would safely sit on the shelf.

Best pic I can find is this one (http://www.amazon.co.uk/gp/product/images/B000WEZ7O8/sr=8-1/qid=1227372541/ref=dp_otherviews_0/279-1419586-5001312?ie=UTF8&s=electronics&img=0&qid=1227372541&sr=8-1)...  which would seem to indicate that both the paper tray and control panel overhang and the unit doesnt seem too much deeper than A4 width (21cm).

Eric - out of curiousity whats the actual footprint size of your C4100?
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 22, 2008, 05:54:08 PM
Kitz,if you go to the play.com site,there is a 'click video' link.You can then rotate the printer to have a look.The paper tray sticks out quite a way at the front,but some part sticks out at the back as well.

Here's the link direct to HP,but it still doesn't give the footprint size.Your shelf is 30cm (12") and the total printer is 44.4cm (18"),so you have 6"overhang.Might be an idea to make a rough cardboard template and see what it looks like.

http://tinyurl.com/5nlxuc
Title: Re: HP Multi Function Inkjet Bargain
Post by: roseway on November 22, 2008, 06:40:38 PM
>> Eric - out of curiousity whats the actual footprint size of your C4100?

W x D x H

43.8 x 26.9 x 15.9 cm (approx inch measurements converted to cm)

The HP spec says 43.4 x 56.7 x 16.2 cm

So I'm sure you're right that the depth includes the overhang of the paper tray etc.
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 22, 2008, 06:56:13 PM
Thanks guys.

TD - I'd missed the video link - so thanks for pointing it out.  I hadnt banked on that bit at the back whatever thats for.


Eric - Thanks for taking the time to do that.

Okay I think Im going to risk it, as even if it does over-hang, it should only be a tiny bit..  this room is long overdue an overhaul since its not been properly decorated since I moved in and it was only a quick paint job, so its my intention to get the paint pot out after xmas and re-decorate, so hopefully if need be it shouldn't be too much hastle to get a slightly wider piece of wood to stand it on.
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 22, 2008, 06:59:57 PM
ordered - god that was quick.. it stored all the info from the memory sticks the other day.

Just noticed the package size on the HP site says (w)507 x (d) 300 - so hopefully it should all be ok :)
Title: Re: HP Multi Function Inkjet Bargain
Post by: roseway on November 22, 2008, 07:06:23 PM
Have fun :)
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 22, 2008, 07:10:31 PM
:)
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 23, 2008, 07:40:06 AM
Thanks guys.

TD - I'd missed the video link - so thanks for pointing it out.  I hadnt banked on that bit at the back whatever thats for.

Me a Swan TD,go on.  :D

Hope it fits ok.  :)


Title: Re: HP Multi Function Inkjet Bargain
Post by: tuftedduck on November 23, 2008, 07:55:23 AM
>>> TD - I'd missed the video link - so thanks for pointing it out. <<<

Not guilty, guv..........wasn't me..  :D

Grief, I get the blame for everything around here.  :lol:

 :lol:
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 23, 2008, 08:03:23 AM
>>> TD - I'd missed the video link - so thanks for pointing it out. <<<

Not guilty, guv..........wasn't me..  :D

Grief, I get the blame for everything around here.  :lol:

 :lol:

Serves yer right for not being online yesterday.  :D (PS,you did remember to put a shilling in the meter.)
Title: Re: HP Multi Function Inkjet Bargain
Post by: tuftedduck on November 23, 2008, 11:58:07 AM
>>> (PS,you did remember to put a shilling in the meter. <<<

Can't do that until Gordon sends me me winter fuel pennies... :(
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 23, 2008, 12:20:31 PM
oops..  sowee UB  :-[
Title: Re: HP Multi Function Inkjet Bargain
Post by: jeffbb on November 23, 2008, 12:45:53 PM
I know what a shilling is you know what a shilling is ! It sure dates us  :lol:
Title: Re: HP Multi Function Inkjet Bargain
Post by: tuftedduck on November 23, 2008, 02:23:11 PM
Indeed, and a few years back we all knew the value of a bob............no credit when I was starting out.....if you didn't have the bobs you didn't buy.
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 24, 2008, 10:46:04 AM
Wow,just clicked on my link and the price is now £229.99  :o (£150 direct from HP)

Kitz,has your order gone through ok?
Title: Re: HP Multi Function Inkjet Bargain
Post by: tuftedduck on November 24, 2008, 10:54:13 AM
Gosh, I hope so...............and that she has e-mail confirmation of the originally  advertised price.

I bet the site has realised an error because no doubt they would have been swamped out with orders at that original price.
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 24, 2008, 11:13:40 AM
Yeah I hope so too.This happened to me ( and Eric) when we ordered a james Bond box set for £9.99,the correct price was £99.99.I got an email saying they had cancelled my order,but I could re order at £99.99. :(
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 24, 2008, 11:16:53 AM
OMG

Quote
£229.99 Free Delivery

All Ive got so far is this:-


Quote

This email is only an acknowledgement of receipt of your order which has been passed to our dispatch department to be processed

Item                : Hewlett Packard (HP) C7280 Wireless Multifunction Inkjet Printer / Scanner / Copier / Fax
Price               : GBP 54.99
Quantity            : 1
Delivery Cost       : Free
Payment          : Credit Card

[.../snip/...]

Please note: This is an 'open' order and has not been processed by our dispatch department. No contract for the sale of any product will subsist between you and Play.com until Play.com dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by Play.com of your offer to buy goods from Play.com or a third party supplier that is engaged on your behalf by Play.com (whether or not you receive that e-mail).



My credit card hasnt been debited and when I log into play.com I get this


Quote

Your Order
Outstanding Orders
 

You have no outstanding orders.


Not sure whats going on atm.





Title: Re: HP Multi Function Inkjet Bargain
Post by: dave.m on November 24, 2008, 11:18:22 AM
Trading Standards?

dave
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 24, 2008, 11:22:48 AM
Here we go


Quote

PRICE £54.99         
 
PAYMENT Credit/debit card
 
ORDER DATE 22/11/2008
 
ORDER ID 149919866
 
DELIVER TO Credit\debit card billing address
 
STATUS Cancelled:
 

 :'(
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 24, 2008, 11:23:46 AM
 >:(
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 24, 2008, 11:27:35 AM
Would have been nice of them to actually email me and let me know.  :mad:
Title: Re: HP Multi Function Inkjet Bargain
Post by: dave.m on November 24, 2008, 11:28:26 AM
About the company.
http://en.wikipedia.org/wiki/Play.com

Looks like a very big error which wasn't proof read at the time and they are using the law regarding 'offer to sell' and offer to buy' as their getout.

dave
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 24, 2008, 11:33:03 AM
Yeah theyre normally considered a reputable company.   I bought some USB Flash drives from there last week at a very good price that were promptly dealt with and shipped.

I guess they are going to use this get out clause from their T+C's

Quote
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

No contract for the sale of any product will subsist between you and Play.com until Play.com dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by Play.com of your offer to buy goods from Play.com or a third party supplier that is engaged on your behalf by Play.com (whether or not you receive that e-mail).
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 24, 2008, 12:05:26 PM
looks like I'm not the only one

Out of interest I googled "play.com cancelled order"..  and 2nd item was

http://www.theanswerbank.co.uk/Law/Question661174.html

Further down I notice that the printer was also listed on hotdeals and Money Saving Experts.
 
Once the deal was posted on MSE I can imagine just what did happen.
'Some' of their users on there are just out to make a quick buck and money grabbers rather than a genuine sale...  and if the orders had been processed they would have just been resold on ebay. 
I wouldnt be too surprised in the slightest if a vast swamping of orders for about a dozen at a time soon alerted play.com of the mistake.
Title: Re: HP Multi Function Inkjet Bargain
Post by: guest on November 24, 2008, 01:05:13 PM
One thing to bear in mind about play.com (as I discovered last week) is that they appear to have gone down the Amazon route of having third-party traders selling from their website. I ordered a micro SD card and a M2 card last week and although it appeared that I was ordering them both from Play, in fact I wasn't. The M2 card came 2 days after the SD card and has a "PlayTrade" receipt/invoice, not a Play invoice.

This is enough for me to stop using them as I won't use Amazon for the same reason (although Amazon are at least clear about third-party traders these days).

Caveat emptor as always :(
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 24, 2008, 01:16:15 PM
Thats a good point Rizla.I like yourself will only order from Amazon direct.I have bought loads of stuff in the past from Play.com and it has always been directly from them.They should as you point out be more up front about third party sellers.

I am just sorry it went pear shaped for Kitz,as it was me that posted the link in the first place.  :(
Title: Re: HP Multi Function Inkjet Bargain
Post by: roseway on November 24, 2008, 01:31:41 PM
I guess that's another example of the old adage that if something looks too good to be true then it probably is :(
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 24, 2008, 01:36:03 PM
>> of having third-party traders selling from their website

Funny enough I only noticed that earlier today when I was looking for their T+Cs.

I happened to notice they do ticket resellers too..   
Those are another type of person that gets on my nerves.
When a band goes on tour and you try like mad to try and get tickets and wonder how the hell they sell out so damn quick.. when you know you were online at the dot of the time they first go on sale. - linky (http://forum.kitz.co.uk/index.php?topic=3536.msg86776#msg86776)

Then you see about 300 of them up for sale on Ebay later for about 4-5 times the face value.
All it does is vastly inflate the prices for people who really want to see them... and probably means that many true fans can't afford to see them.
IMHO its wrong that they make more from the tickets than the group does.
/me hates money grabbing bar stewards.   :angry:

Title: Re: HP Multi Function Inkjet Bargain
Post by: tuftedduck on November 24, 2008, 02:09:08 PM
Poor unkyUb, his worthwhile links to bargains have in part gone awry lately.

Fear not unkyUB, not your fault............. you posted in very good faith......not at all your fault that the site made such an error.

Keep posting...............one of these days it'll come right.  :lol:
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 24, 2008, 02:56:20 PM
UB - dont worry about it - I dont blame you in the slightest..   I need a new scanner and it fit the bill what Im looking for and was a good deal.

Perhaps with hindsite now, I should have realised that perhaps it was too good to be true.. but having recently ordered some other items from play as xmas pressies that were a genuine very good price, I just assumed this was another of their offers and no reason to doubt that it wasnt a mistake by Play.com
I'm not sure when they cancelled the order, because on Sat it was at the posting stage.  I didnt check the status yesterday so Im not sure how far mine got.

Please Please dont stop posting the offers because of this incident.  There are many other good deals that you have posted.
I'm well chuffed that I sorted out my Bro's xmas pressie with this offer that you posted. - linky (http://forum.kitz.co.uk/index.php?topic=2986.msg87369#msg87369).

 :hug:
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 24, 2008, 03:28:51 PM
Thanks for the vote of confidence guys.  :)

I am always on the look out for a good deal and if I find one and its appropiate I like to think the guys on here can benefit too.
Since I have been on this forum the information I have picked up has been invaluable to me and its just my way of trying to give something back.  :)
Title: Re: HP Multi Function Inkjet Bargain
Post by: roseway on November 24, 2008, 03:36:51 PM
Kitz is quite right - your bargain hunts are appreciated. But that doesn't mean that you get out of going to the NC for your other transgressions ;D
Title: Re: HP Multi Function Inkjet Bargain
Post by: dave.m on November 24, 2008, 04:16:27 PM

I am always on the look out for a good deal and if I find one and its appropiate I like to think the guys on here can benefit too.


Just don't tell Kitz that the 8GB Sandisks are now down another two quid to £9.99
http://tinyurl.com/53t9nc

dave  >:D
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 24, 2008, 04:20:50 PM
Now this is taking the pee...  Just this min got this

Quote
Dear Customer,
 
We are writing to inform you that your recent order for the Hewlett Packard (HP) C7280 Wireless Multifunction Inkjet Printer/Scanner/Copier/Fax was incorrectly listed. Unfortunately we will not be able to supply you with this item at the incorrectly advertised price. We have arranged for the order to be cancelled and a refund of the amount charged has been processed to your credit/debit card.

If you would still like to purchase this item at the correct price of £259.99 please use the link below:
 
http://www.play.com/PC/PCs/4-/3476493/-/Product.html?searchstring=Hewlett+Packard+(HP)+C7280+Wireless+&searchsource=0
 
Please accept our sincere apologies for any inconvenience caused to you over this matter and thank you for your patience and valued custom.
 
Kind Regards
 
PLAY.COM

They're having a laugh surely.
They cocked up..  and now they are offering to sell it to me at a rip off price of £259.99...  when its on sale at other places for half that price!


Fair enough make a mistake with the pricing..  but then offer it to me at a vastly over priced amount - that has annoyed me.  :thumbdown:
They can go take a running frigging jump. 
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 24, 2008, 04:29:35 PM
Just don't tell Kitz that the 8GB Sandisks are now down another two quid to £9.99
http://tinyurl.com/53t9nc

dave  >:D

T'is ok dave I got the 16GB PNY ones, which have the nice swivel case so you cant loose the cap, like I normally do.

Its still a very good deal and even on ebay theyre currently going for £30.
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 24, 2008, 05:59:51 PM
Kitz is quite right - your bargain hunts are appreciated. But that doesn't mean that you get out of going to the NC for your other transgressions ;D


Nice to know I'm chastised wanted.  :D
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 26, 2008, 07:52:02 PM

They're having a laugh surely.
They cocked up..  and now they are offering to sell it to me at a rip off price of £259.99...  when its on sale at other places for half that price!


Fair enough make a mistake with the pricing..  but then offer it to me at a vastly over priced amount - that has annoyed me.  :thumbdown:
They can go take a running frigging jump. 

Update on this.

As some of you may have guessed their 'Newsletter' informing me of the cancellation with the offer to purchase at the vastly inflated price of £259.99 really got my goat.

Prior to the £54.99 price - play were selling the item at £149.99. They then cancel my order and offer it me for £259.99 (despite the fact that other retailers are selling it at half this price).
This to me wasnt on.. if play had made a mistake, then they should at least offer the printer at a reduced price and not try to rip people off by offering it at twice the price of elsewhere and much more than their normal selling price.

Since I last posted in this thread, Play.com debited my bank account with the £54.99 which now brings things to a different light from their T+Cs which state

Quote
34: Credit and Debit cards are debited on the day of shipping by Play.com.
 
36: Title to any product ordered will pass to you once Play.com has received payment in full for that product.

I had fired off an email to play.com but have received no reply, neither have I yet received a refund.

Today the price on the website is back at £149.99, which is bad news for anyone that ordered one, then got suckered in by their mail to re-order at £259.99 and now makes the whole episode look like a scam. Even if they made a mistake they should not try to gain funds by then selling the wrongly priced item at an over the odds price.

This isnt the first time that play have made mistakes with their pricing and then offered a poor cop out. As such I yesterday forwarded a letter of complaint to Trading Standards to which I received the following response.

Quote

I am currently is discussion with Play in relation to their terms and
conditions and hope to get back to you by the end of this week with our
opinion and appropriate advice.



I dont know if it will get anywhere, but I can but try..  and at least it may make play be a bit more careful about what they are doing.
Title: Re: HP Multi Function Inkjet Bargain
Post by: dave.m on November 26, 2008, 07:59:22 PM
If you contact them again why not link to this thread and 'point out' the bad publicity that they are getting on a "World Reknown Web Site".

dave
Title: Re: HP Multi Function Inkjet Bargain
Post by: oldfogy on November 26, 2008, 08:14:57 PM
If you contact them again why not link to this thread and 'point out' the bad publicity that they are getting on a "World Renown Web Site".

dave
May I suggest that you wait a reasonable time for delivery first, then if no delivery "give em hell"

However, I was am under the impression that the law states that once payment has been received and "accepted" the deal is done.
So by them taking £54.99 they have accepted that as being the asking price, and not £149.99 or £259.99

*************
UB,
Please keep them coming, doddering old fxxxs like me can never seem to spot all these deals.
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 26, 2008, 09:40:18 PM
Thats about the crux of it... and it is indeed what the law states.

Plays delay in amending the error and waiting until over 48 hours later before cancelling has impacted on this.
A little bit of searching seems to have shown that quite a few people ordered this and everyones order was progressing nicely and had gone through the order stage, then on to the packaging and even posted stage.

From what Ive seen on another site, some idiot phoned up the day after the offer to query, at which point he was kept on hold for a while, whilst someone checked.

It was soon after that some started seeing stages being halted, mine was one of those that got to the 'posted' stage and had been processed.  Play were definitely messing manually with the orders 2 days later trying to adjust records.
Wish I'd screen capped some of it.   God knows how they managed to get back all those that had got 'posted'.   Can you imagine someone also frantically rushing out to the Post Office or which ever courier they use to get them all back?

In the past when theres been a mistake, theyve normally pretty quickly rectified it and/ or reversed transactions.  Thats fine, I can understand that mistakes do sometimes get made.
The difference in this particular case is the long delay and how far it got in the process.. and its why I believe that in the end Kodak had to honour their famous error.

Plays handling of this is very poor, and the offer of buying at the rip off price of £259.99 is very bad considering is was previously £149.99 (and is today) is what truly irked me.

So we shall see.
Title: Re: HP Multi Function Inkjet Bargain
Post by: oldfogy on November 26, 2008, 09:54:12 PM

 some idiot phoned up the day after the offer to query, at which point he was kept on hold for a while, whilst someone checked.

Usually the way.
Up-until that point it was probably automated so no-one knew anything different.
(Wonder if they are part of the FW Woolworth's group by any chance)
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 27, 2008, 06:29:28 AM
I can't believe they have taken £54.99 out of your bank account,what incompitence.I have always have good dealings with Play.com,but this will make make think twice and i shall always endevour to find the item somewhere else now,using Play.com as a last resort.
As you know I posted a link for a Joss Stone CD with www.dvd.co.uk.It was advertised at .99p,but after I posted the price went up to £4.49.They honoured the .99p price and I received the cd within a couple of days.

I hope you get a reply from trading standards Kitz,keep us posted.

Just to add,the official HP site are/were selling the printer for £150 (£100 off),so it looks like some idiot in charge of Play.com's website put the printer back up for sale at the rrp.
Title: Re: HP Multi Function Inkjet Bargain
Post by: camallison on November 27, 2008, 11:33:13 AM
If you contact them again why not link to this thread and 'point out' the bad publicity that they are getting on a "World Renown Web Site".

dave
May I suggest that you wait a reasonable time for delivery first, then if no delivery "give em hell"

However, I was am under the impression that the law states that once payment has been received and "accepted" the deal is done.
So by them taking £54.99 they have accepted that as being the asking price, and not £149.99 or £259.99

*************
UB,
Please keep them coming, doddering old fxxxs like me can never seem to spot all these deals.

Since they took payment,a contract has (legally) been formed and you have every right to receive the goods at that price, mistakes or not.  The fact that they are in the Channel Islands shouldn't affect this either as a proper UK contract has been formed.  Certainly persevere with this and trading standards - the law has been broken.
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 27, 2008, 12:22:11 PM
Ive also got a cached copy of the page on Friday 21st of Nov 07:52 which shows that play.com were offering it £54.99 then.

This is looking less and less like a genuine mistake.   If it was why did it take them so long to cancel and recall all the orders.   Its now suspiciously looking like they got a higher than anticipated demand for these products are are trying to back out.

If they'd cancelled it on the same day and reversed the transaction it would be a different ball game, but they didnt and they still continued to take orders and process funds.
It should not have taken them until the Tues 25th to start processing refunds - my arrived this morning (27th).
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 28, 2008, 03:34:36 PM
Interesting development!

Play have today amended their T+C's

The following clause is no longer in their T+Cs (http://www.play.com/HOME/HOME/6-/Help.html?page=playterms#jump-01) and has been completely removed.

Quote

36: Title to any product ordered will pass to you once Play.com has received payment in full for that product.


 

Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on November 28, 2008, 03:46:02 PM
So in theory even when you have paid for it its not yours.  :-X  :no:
Title: Re: HP Multi Function Inkjet Bargain
Post by: roseway on November 28, 2008, 04:00:07 PM
It's after the event though, isn't it? I think there's a very strong case for anyone who ordered and paid against this offer to get the product.
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 28, 2008, 04:18:24 PM
This is a copy of part of the email I got back from trading standards earlier this week, so it would appear that TS arent too enamoured with the situation

Quote
I am currently is discussion with Play in relation to their terms and conditions and hope to get back to you by the end of this week with our opinion and appropriate advice.

I think in this case the difference is that it took play so long to change their minds about this case.  After all the offer was certainly up on their site on Friday 21st at 07:52.
Play took a long time to recall/cancel the orders and continued to collect and process funds. They didnt start to arrange to process refunds until the 25th - (I got mine yesterday the 27th).
If it was an error on the site, then they should have realised the same day but they didnt, and they continued to take orders and process the funds.

I think what is looking extremely likely in this case is that it was a genuine good deal, but at some point on the Sunday some idiot phoned up to query it.
It was only after that time that they started to put a halt on things.... and IMHO its now looking like they just dont want to fulfil the amount of orders they got.

But play delayed again..  and although they somehow managed to stop the printers from actually going out...  they didnt attempt to start and arrange refunds until the Tuesday....  by which time.........   payment had been fully processed, and according to their own rules, title passed to me the day payment in full hit my account.

Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 28, 2008, 04:23:28 PM
btw - whilst looking at their T+Cs this bit just stood out at me

Quote
If your delivery address is outside of Jersey, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Play.com advises each customer to contact their local customs office for further information.

Does anyone know any more info about this - googling took me to HMRC (http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&id=HMCE_CL_001454&propertyType=document) which states

Quote
If you buy goods online from Jersey or Guernsey
Customs duty will not be charged.
Import VAT is charged if the value of the goods is €22 (£18)* and over.
Many Channel Islands companies are part of a ‘VAT pre-payment’ scheme. This means you will be asked to pay import VAT if the value of the goods is over €22 (£18)* at the time you pay for the goods. In this case you will not have to pay any additional costs when you receive your goods.



Title: Re: HP Multi Function Inkjet Bargain
Post by: camallison on November 28, 2008, 04:59:04 PM
Late last week I bought something from Play that was certainly over that limit and wasn't asked to pay any additional VAT.  Interestingly, on the invoice/delivery note, it does mention that Play are part of the VAT prepayment scheme.

Hope that helps.

Colin
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on November 28, 2008, 09:17:10 PM
Thanks for that info Colin... :)  it was seeing the T+Cs that made me think about it.
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on December 02, 2008, 12:54:27 PM
Got this from Trading Standards this morning

Quote
Thank you for your patience in relation to the difficulties you have been experiencing with Play.com. I have been is discussions with the Directors who understandably have taken the opportunity to seek their own legal opinion.

It is clear that there appeared to be a conflict between a number of terms and conditions. As this is a contractual issue, the resolution of such issues on a point of law (other than through mutual negotiation) are through courts. Unfortunately, this particular issue has not been tested before so there is no judicial decision on which to place any degree of certainty of outcome.

It is therefore impossible for me to say whether the term relating to "title" has precedent over the other contractual terms.

Play, as we would expect, has taken immediate action in order to address the ambiguities for future customers. Whilst they feel the original terms and conditions were robust enough to deal with this mistake, taking into consideration the cost and lack of legal certainty, are at this point in time prepared to make a "without prejudice" offer, on a case by case basis.

If you would like to contact Play to discuss this offer, please send an e-mail to [dedicated contact address removed]. A dedicated representative from Play will then respond to you at the earliest opportunity.

I trust this information is of some help.

Many thanks

Title: Re: HP Multi Function Inkjet Bargain
Post by: camallison on December 02, 2008, 01:40:37 PM
Good result - see what they come up with.  I disagree with the uncertain in law bit - errors and ommissions ar OK, that is until they take your money - at that point a legally binding contract is formed.  Best to sit it out and see what "wonderful" compromise they come up with.

Colin
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on December 03, 2008, 11:54:42 AM
I fired off an email but not had a reply from them as yet.

I'm thinking (guessing) that they are looking at each claim on a case by case basis, and hoping that they are going to give preference to those that ordered one, rather than those which ordered half a dozen or so to flog on ebay, which I did see mention of someone doing on another site.
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on December 03, 2008, 11:57:39 AM
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fdl8.glitter-graphics.net%2Fpub%2F125%2F125548qs93jxgwf5.gif&hash=726bd1979a0b591344c1d30f7abffb0fa5fec69b) (http://www.glitter-graphics.com)
Title: Re: HP Multi Function Inkjet Bargain
Post by: jeffbb on December 03, 2008, 08:10:30 PM
Do they realise who they are dealing with?

                                   THE POWER OF THE KITZ SITE .

 bad publicity will cost them dear.
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on December 03, 2008, 09:13:36 PM
Naw I think its more likely that they got a rollicking from Trading Standards ;)
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on December 04, 2008, 02:24:36 PM
Got an offer today from play.com

Quote
Thank you for your email following the communications you have recently received from Jersey Trading Standards Office. 

We have discussed this matter with Trading Standards and we are satisfied that the steps we took were in line with our Terms and Conditions of business.  However, I do understand that this situation may have caused you some disappointment and as a result we would like to offer you a £50 voucher as a gesture of goodwill.

I have attached below the electronic voucher code to the value of £50 which can be used against a product of your choice from our website. You'll be prompted to enter the voucher code at the time of checkout at which point the amount will be deducted from your shopping basket 

Once again, please accept my apologies for any dissatisfaction you have experienced as a result of this issue and please do not hesitate to contact me should you have any further queries.


Right now I'm mulling over my options.

Even with the discount, this particular item is more than my budget. £149.99-£50 = £99.99
Offers on the same printer elsewhere now seem to have vanished, and the cheapest I can find the same printer for is Amazon @ £127.22



Title: Re: HP Multi Function Inkjet Bargain
Post by: dave.m on December 04, 2008, 02:41:27 PM
Try this one from them:
http://tinyurl.com/68pusm
Always liked HP All-in-one and with your voucher you will should get a 1d change.  ;D
dave

Edit!
If it only lasts a couple of years you could always say "Well! It didn't cost me anything!".  :lol:
Title: Re: HP Multi Function Inkjet Bargain
Post by: roseway on December 04, 2008, 04:43:27 PM
Or this one (http://www.play.com/PC/PCs/-/680/887/-/3245516/Hewlett-Packard-PhotoSmart-C4180-All-In-One-Printer-Scanner-Copier/Product.html?searchtype=genre#) which is the one I have, and includes the capability to print directly from camera memory cards.

(although it's temporarily out of stock)
Title: Re: HP Multi Function Inkjet Bargain
Post by: camallison on December 04, 2008, 06:50:34 PM
Got an offer today from play.com

Quote
Thank you for your email following the communications you have recently received from Jersey Trading Standards Office. 

We have discussed this matter with Trading Standards and we are satisfied that the steps we took were in line with our Terms and Conditions of business.  However, I do understand that this situation may have caused you some disappointment and as a result we would like to offer you a £50 voucher as a gesture of goodwill.

I have attached below the electronic voucher code to the value of £50 which can be used against a product of your choice from our website. You'll be prompted to enter the voucher code at the time of checkout at which point the amount will be deducted from your shopping basket 

Once again, please accept my apologies for any dissatisfaction you have experienced as a result of this issue and please do not hesitate to contact me should you have any further queries.


Right now I'm mulling over my options.

Even with the discount, this particular item is more than my budget. £149.99-£50 = £99.99
Offers on the same printer elsewhere now seem to have vanished, and the cheapest I can find the same printer for is Amazon @ £127.22





Not the best of solutions, but probably the best you are going to get from them.  Go for the one suggested by Dave and so get a couple of years free printing courtesy of Play.com
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on December 06, 2008, 02:44:36 PM
Been busy with family stuff the past couple of days so not had chance to do anything further and other things took priority.

I did look at the £49.99 HP one the other day, but decided there were a couple of things about that particular spec that I didnt like. 
I also saw the one eric mentioned and then noticed it was out of stock.
I think there was an epson one that also looked reasonable, but for some reason  I dunno :/


The one I had my eye on was the Cannon one.. link (http://www.play.com/PC/PCs/4-/6857649/Canon-PIXMA-MP540-Multifunction-Colour-Ink-Jet-Printer/Product.html) I'd have to put £19.99 to it, but I like some of the specs on it which seemed quite good.
Ive had cannon printers (all be it a long time ago now) in the past, but they went for years, did all my college stuff and was passed down to my daughter.
There isnt many 'people' reviews as its not long been out, but the tech reviews seemed Ok.

I was going to research the ink cost - but it seems like its only been out a couple of months and theres not yet any compatibles.  However the genuine Cannon refill multipack pack was £17.99 where I normally get my ink from, which I didnt think was too bad for genuines.. 

I did draw up a list the other day, but never got chance to do anything about it, and a very unexpected bill/expense of over £200 made me put things on the back-burner. :/   and I never got much futher to reseach if you could refill yourself;)

My requirements list was

- All in one printer/scanner/copier
- Would like it to be able to print direct from memory card/memory stick would be also useful if it could scan to memory stick.
- Decent print speed
- Decent resolution
- Good price for refills/ ink useage.
- 2 paper feed trays would be useful.

Not essential - but black/silver would be nice since all my other equipment is.
Title: Re: HP Multi Function Inkjet Bargain
Post by: tonyappuk on December 06, 2008, 07:15:17 PM
I've had a Canon IP5200 forabout a year now and it's a cracker. It's not an all-in-one of course but it indicates the quality perhaps. I was concerned that the cartridges were so expensive but I have only ever bought one genuine chipped cart in an emergency and other than that I have always used non gen ones without chips. I've never had a problem with them and swapping the chips is dead easy. After you've done a couple you could almost do it blindfold. I exaggerate of course but don't be put off by the thought of it.
Tony
Title: Re: HP Multi Function Inkjet Bargain
Post by: kitz on December 06, 2008, 07:40:09 PM
hmmm.. damn...  just looked at the link again, the other day I thought it was add another £20, but now its another £29.99...  and this time I dont know if its my memory that is wrong or if play have changed prices again.

I havent looked into replacing chips, but I believe with most cannons they do at least allow you to 'over-ride' the software and turn off ink monitoring if you refill youself - but obviously you do so at your own risk. blah blah
Title: Re: HP Multi Function Inkjet Bargain
Post by: camallison on December 15, 2008, 06:05:12 PM
Play.com are at it again!  I saw this http://www.play.com/PC/PCs/4-/6404900/Sony-USM-8GJUM-Microvault-Ultra-8GB-USB-Flash-Drive/Product.html?ptsl=1&ob=Price&fb=0

but when I first looked it was only £7.99 inc delivery.  Now it is showing at £36.99, but note the reviews below that sopeak of a price of £10 and £10.99.

Seems another visit from trading standards wouldn't go amiss!
Title: Re: HP Multi Function Inkjet Bargain
Post by: UncleUB on December 15, 2008, 06:24:56 PM
I also saw the Sony 4GB this morning for £5 delivered,now £12.99  >:(.This practice needs stopping,its becoming too regular to be a mistake.

http://www.play.com/PC/PCs/4-/5341884/Sony-USM4GJB-Micro-Vault-Ultra-Black-4-GB-USB2-0-Flash-Drive/Product.html