Kitz Forum

Broadband Related => Voice over IP (VoIP) => Topic started by: Bowdon on July 28, 2022, 12:28:49 PM

Title: Does BT DV have an answer phone unit?
Post by: Bowdon on July 28, 2022, 12:28:49 PM
For some reason my dect phone setup, which includes an answer phone device, is starting to bug out.

When someone calls it'll ask them to leave a message but then cuts the call. So the caller thinks they are leaving a message but in reality the line is dead. So nothing gets recorded on the answer phone.

This might be a problem with the answer phone itself, as the device is fairly old.

But when looking at the BT DV devices they only seem to show wifi phones, and so far I've seen no physical answer phone device. They seem to want me to pay for a voice mail service.

Update:

So I found out it was BT's own voice service cutting in at the same amount of rings that I had set my answer phone for, 7 rings. So I got my answer phone working again by telling BT's voice mail to come in at 10 rings.
Title: Re: Does BT DV have an answer phone unit?
Post by: licquorice on July 28, 2022, 04:23:46 PM
Just to be pedantic on a couple of points, the BT DV phones are DECT, not WiFi and the 1571 service is free for DV customers.
Title: Re: Does BT DV have an answer phone unit?
Post by: Bowdon on July 28, 2022, 08:32:45 PM
Quote from: licquorice on July 28, 2022, 04:23:46 PM
Just to be pedantic on a couple of points, the BT DV phones are DECT, not WiFi and the 1571 service is free for DV customers.

I didn't know that.

I didn't really know about the 1571 service until today.
Title: Re: Does BT DV have an answer phone unit?
Post by: tiffy on July 29, 2022, 08:24:02 AM
Does free include collecting the messages?
I wasn't sure so I opted to switch my service off, I have a DECT answer phone connected and prefer to use that anyway.

Made the mistake of not clearing a message before requesting switch off so I now have the green LED "message" indication which I can't clear.
Suppose I could switch the service on again, clear the message then switch off again or just wait and see if it clears itself in time. 
Title: Re: Does BT DV have an answer phone unit?
Post by: gt94sss2 on July 29, 2022, 11:24:35 AM
Quote from: tiffy on July 29, 2022, 08:24:02 AM
Does free include collecting the messages?

Yes, it's free to listen to your messages.
Title: Re: Does BT DV have an answer phone unit?
Post by: Bowdon on July 29, 2022, 11:27:56 AM
The good thing about the voice mail service is when you pick up the phone, the dial tone beeps instead of the usual long tone. When it's beeping it means you have messages.

I guess it answers my original question, that people don't need a physical answer phone unit.
Title: Re: Does BT DV have an answer phone unit?
Post by: Alex Atkin UK on July 29, 2022, 02:17:10 PM
Its a bit backwards for VoIP though, a normal provider would e-mail your messages.

Love that AAISP even let you record all your calls for those of us with issues remembering what was said over the phone the instant we hang up.

Still, I do see the merit in the BT service replicating POTS as closely as possible.