Kitz Forum
Computer Software => Windows 10 => Topic started by: chenks on June 22, 2022, 05:54:00 PM
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i'm at a loss with a Windows 10 (21H2 19044.1288) PC i am working on
Windows Update - keeps reporting with the generic error message "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet" - offers no more info than that. there are no network connectivity issues with the PC
Microsoft Store - the "app" opens but then gives an error saying "try that again, page could not be loaded, please try again later" and code at the bottom 0x80131500
i've tried changing the DNS - made no difference (didn't expect it to though)
disable AV - made no difference.
ran the batch file from here that resets the Windows update services and cache (https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html) - made no difference
manaully cleared the SoftwareDistribution folder - made no difference
ran "sfc /scannow" - made no difference
ran the windows update troublshooter - made no difference
manually checked the services, BITS, Windows Update, Sysmain - all appear to be in the correct state.
anyone any ideas what is going on and a fix ?
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Honestly, the number of issues with the Windows Store is possibly longer than the Windows source code.
Last time I had an issue, I couldn't update Microsoft Flight Simulator, I uninstalled it and it wouldn't reinstall, it was only when I built a new PC with a fresh install it worked again and I'm dreading the day it breaks as a full reinstall typically seems to be the only fix when it breaks, though I don't think I got the same error as above it was even more useless.
I do love how it tells you to lookup the codes though and 9/10 the page you find has NOTHING on it to help.
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the fact the both windows update and microsoft store are failing it makes me think there is a system issue somewhere, but so far all the "usual suspects" fixes haven't made any difference.
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Have you tried the inplace upgrade? Just a thought, been here before on my pc.
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Have you tried the inplace upgrade? Just a thought, been here before on my pc.
upgrade of what though?
21H2 19044.1288 is already the most up to date version i think?
do you mean just download the mediacreationtool and then run it over the top of the existing installation?
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Or try upgrading to Windows 11?
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Or try upgrading to Windows 11?
not an option, windows 11 is not approved to use in the environment.
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anyone any ideas what is going on and a fix ?
Is date/time correct and syncing OK?
Has anyone tweaked any network settings, eg MTU? Possibly run something on PC, like CCCleaner or similar on the PC?
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Is date/time correct and syncing OK?
Has anyone tweaked any network settings, eg MTU? Possibly run something on PC, like CCCleaner or similar on the PC?
date/time correct and set by NTP anyway (region also correct)
network settings are also bog standard
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I would suggest "update now" then from here as per @parkdale:
https://www.microsoft.com/en-us/software-download/windows10
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I would suggest "update now" then from here as per @parkdale:
https://www.microsoft.com/en-us/software-download/windows10
maybe worth a try, but the installed build number is already higher than the "November 2021 Update", so not sure if it would attempt a downgrade or just say the installed version is already newer.
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It doesn't matter about the Windows 10 build version, Download, save as ISO, mount and run setup, keep files and apps, this should check and replace whole o/s as upgrade.
You get fully refreshed Windows 10 ... hopefully fixing any problems as well :fingers:
If any updates are missing, Windows update will find them.
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It doesn't matter about the Windows 10 build version, Download, save as ISO, mount and run setup, keep files and apps, this should check and replace whole o/s as upgrade.
You get fully refreshed Windows 10 ... hopefully fixing any problems as well :fingers:
If any updates are missing, Windows update will find them.
tried that, made no difference, still same errors
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Have you run the Troubleshooters for Windows update and MS store apps?
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Have you run the Troubleshooters for Windows update and MS store apps?
yep those were one of the first things that was tried.
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What is the history of the PC you are working on? Is it yours, or someone else's with unknown history? Could it have been used in a corporate environment previously, maybe some settings on windows update need to be changed.
Check logs for clues:
https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-logs
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it's a corproate PC on a domain.
previously had windows 7 pro, upgrading (in-line) to Windows 10 Pro previously.
working fine with no issues until now.
all the settings (either set by group policy) or manually configured appear to be indentical to all the other PCs (which have had the same upgrade process and are the same make/model).
clearly there is something on this system that is stopping windows update and microsoft store from connecting, but what that is appears to be a mystery. everything else on the PC is working correctly.
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If it's a corporate PC on a domain surely the best solution is just to let the domain admins reinstall from scratch?
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If it's a corporate PC on a domain surely the best solution is just to let the domain admins reinstall from scratch?
that would be me.
i'm trying to avoid having to wipe and re-isntall from scratch.
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that would be me.
i'm trying to avoid having to wipe and re-isntall from scratch.
I'd complain to your domain admin if I were you, for not following best practices. ::)
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I assume the DC is able to contact the store and update service. Also I assume your not using WUSUS.
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I assume the DC is able to contact the store and update service. Also I assume your not using WUSUS.
yes the DC can, but that is irrelevant, as even when the PC is removed from the domain the issue remains.
the issue isn't due to it being on (or off) a domain. the issue is local to the PC itself. no other PC on the network has an issue.
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I'd complain to your domain admin if I were you, for not following best practices. ::)
best practices are irrelevant, as the issue occurs even when the PC is not on a domain, so you can roll your eyes back into their socket.
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Hi
You have not shown any error codes
I guess you have tried already but if not maybe worth a try
Many thanks
John
Run the following in command prompt with admin rights and then test to see if windows updates. The store could be perhaps missing some windows updates
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
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best practices are irrelevant, as the issue occurs even when the PC is not on a domain, so you can roll your eyes back into their socket.
By best practices I meant the standard "if it breaks, put a clean image of Windows back on" as would often be the case in a business setting where even installing Windows is considered too time consuming.
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See if this tool helps: https://www.wureset.com (https://www.wureset.com) - Windows Reset Update Tool.
There is a guy that's using it on this video. He's using it on Win11, but it can be used for Win10 too.
https://www.youtube.com/watch?v=lY1UzGAlofQ (https://www.youtube.com/watch?v=lY1UzGAlofQ)