Kitz Forum

Broadband Related => Router Monitoring Software => Topic started by: renluop on August 24, 2021, 08:54:31 PM

Title: Incorrect login or password
Post by: renluop on August 24, 2021, 08:54:31 PM
Recently I changed my routerís admin password after a security warning. Today I visited DSLStats and saw that the login name or password was incorrect. I changed the password, but still the message persists.
Please help, Guys!
Title: Re: Incorrect login or password
Post by: jelv on August 24, 2021, 11:02:30 PM
Have you stopped and restarted DSLstats since you changed the password?
Title: Re: Incorrect login or password
Post by: renluop on August 27, 2021, 09:45:50 AM
Think I did, but def have just now with no result.
Title: Re: Incorrect login or password
Post by: renluop on August 27, 2021, 10:11:40 AM
A thought: just noticed TAP-Windows Adapter V9 was somehow listed. I do not use VPN and it can cause trouble with no VPN use.
Title: Re: Incorrect login or password
Post by: roseway on August 27, 2021, 11:48:52 AM
I've just had a thought. You said that you changed the password after a security warning. Where did that warning come from, and did you respond to the originator?

And of course I have to ask - are you absolutely sure that you have the password correct now, and that you didn't type it originally with caps lock on, or something like that?
Title: Re: Incorrect login or password
Post by: renluop on August 27, 2021, 12:51:33 PM
I've just had a thought. You said that you changed the password after a security warning. Where did that warning come from, and did you respond to the originator?
IIRC Google; did not respond
Quote
And of course I have to ask - are you absolutely sure that you have the password correct now, and that you didn't type it originally with caps lock on, or something like that?
. If  i change a password I note it in a notepad file from which I copy and paste to the relative target. It is also saved in Chrome.
Title: Re: Incorrect login or password
Post by: renluop on August 28, 2021, 07:37:05 PM
Tried uninstalling  v6.5.9then replacing v6.5, but my chosen Zyxel password is still rejected.
Format of word used  is a a a a n n n n: a= latter. n= number.
Title: Re: Incorrect login or password
Post by: tubaman on August 29, 2021, 09:11:54 AM
Assume telnet is still enabled and working on the router?
Title: Re: Incorrect login or password
Post by: renluop on August 29, 2021, 04:26:31 PM
Assume telnet is still enabled and working on the router?
Nothing at all appears in DSLstats, nor can I locate telnet in the VMG8924-B10A.
Title: Re: Incorrect login or password
Post by: tubaman on August 29, 2021, 05:51:00 PM
Nothing at all appears in DSLstats, nor can I locate telnet in the VMG8924-B10A.

It's in Maintenance>Remote MGMT on the 8924.
You can test it in Windows or Linux command line (might need to add telnet to Windows components as it's not there by default).
 :)
Title: Re: Incorrect login or password
Post by: renluop on August 29, 2021, 07:33:42 PM
It's in Maintenance>Remote MGMT on the 8924.
You can test it in Windows or Linux command line (might need to add telnet to Windows components as it's not there by default).
 :)
Telnet client is ticked in l/h column, but WAN and Trust Domain are blank.
Windows shows Telnet ticked.
I' m ignorant as to what comes after telnet in the command line.  :-[
Title: Re: Incorrect login or password
Post by: burakkucat on August 29, 2021, 11:01:49 PM
Telnet client is ticked in l/h column, but WAN and Trust Domain are blank.

That's good.

Quote
I' m ignorant as to what comes after telnet in the command line.  :-[

The IP address of your VMG8924.
Title: Re: Incorrect login or password
Post by: renluop on August 31, 2021, 03:51:05 PM
Slogged nearly all yesterday to achieve connection without avail, getting warnings of problem with network adapter and confusing details from Windows. I gave up, thinking the Zyxel may have popped its digiclogs.

Unfortunately this has forced me onto the Plusnet Hub and I can't recall on what that's based for installing Lowen's Routerstats.
The Plusnet will be c. 8% slower, so suggestions for something superior may no come amiss.
Thank you all for your help, although in vain
Title: Re: Incorrect login or password
Post by: tiffy on August 31, 2021, 05:04:06 PM
There is a somewhat cut down version of RouterStats specifically for the BT Hub5A, Plusnets Hub One being a re-badged version of this.
http://www.vwlowen.co.uk/RouterStatsHub/routerstatshub.htm

Have used this very briefly on PN Hub One after conversion from ADSL to VDSL service, works and probably as good as it gets wth the Lantiq chip set without major firmware re-flashing.
Title: Re: Incorrect login or password
Post by: renluop on August 31, 2021, 06:59:18 PM
Thanks.:-)
Title: Re: Incorrect login or password
Post by: tubaman on August 31, 2021, 07:08:41 PM
Slogged nearly all yesterday to achieve connection without avail, getting warnings of problem with network adapter and confusing details from Windows. I gave up, thinking the Zyxel may have popped its digiclogs.

....

It won't be anything to do with the Zyxel causing those issues. Either DSL Stats or your PC is having issues.
You need to prove that you can telnet into the Zyxel from whichever device is running DSL Stats, otherwise it isn't ever going to work.
 :)
Title: Re: Incorrect login or password
Post by: renluop on August 31, 2021, 08:47:33 PM
Mine is a very simple set up. DSLstats is only run by it, so I'm lost how to follow your advice.
Title: Re: Incorrect login or password
Post by: renluop on August 31, 2021, 09:03:49 PM
Here is part of a fault report on my inability to connect, to me unfathomable,
Code: [Select]
There might be a problem with the driver for the WiFi adapter
Set up the network adapter to communicate with this network. This ensures that both Internet Protocol Version 4 (TCP/IPv4) and Internet Protocol Version 6 (TCP/IPv6) can be used on the network adapter.
Windows couldn't automatically bind the IP protocol stack to the network adapter
yet with the substituted Plusnet router there seems no problem.
Title: Re: Incorrect login or password
Post by: tubaman on September 01, 2021, 08:13:38 AM
What commands are you issuing when that error occurs, or is that coming from DSL Stats?
To prove the telnet connection you need to manually telnet to the Zyxel from the command line - ie "telnet <router IP address>" and then connect using the admin username and password.
If you have another PC rather than the DSL Stats one then try from that to see if the problem remains.
 :)
Title: Re: Incorrect login or password
Post by: renluop on September 01, 2021, 09:40:40 AM
What commands are you issuing when that error occurs, or is that coming from DSL Stats?
To prove the telnet connection you need to manually telnet to the Zyxel from the command line - ie "telnet <router IP address>" and then connect using the admin username and password.
If you have another PC rather than the DSL Stats one then try from that to see if the problem remains.
 :)
I think dealing with it all totally confusing and exhausting, as I  now am using the Hub 1, I will for domestic harmony not follow this thread for the time being, returning to it later.
Title: Re: Incorrect login or password
Post by: meritez on September 01, 2021, 12:35:40 PM
@renluop,

Let us know when you want to come back to this, the issue does sound like it's on the zyxel, and that the change that was made in the web interface has not reflected in the way dslstats communicates with the Zyxel.
Title: Re: Incorrect login or password
Post by: Iain on September 01, 2021, 12:47:38 PM
Just a thought, did the router have a recent firmware upgrade?

I ask as I just had one on my Netgear D7000, resulting in no more Telnet access, hence DSLStats being unable to log in. Reverting to the pervious version made it all work again.
Title: Re: Incorrect login or password
Post by: renluop on September 01, 2021, 04:21:09 PM
@Iain None I'm aware of.