Kitz Forum
Broadband Related => FTTC and FTTP Issues => Topic started by: crackfox on June 09, 2021, 11:04:08 AM
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Hopefully someone can help. I'm trying to regrade from 300Mbps to 900Mbps, I initially tried this last year as on the Zen website it said the higher speed was available, Placed the order, waited, regrade failed, then went a few weeks without any internet at all as something got messed up, after many phone calls I finally got internet back at the speed I already had, I'm assuming the regrade failed because according to BT Wholesale broadband checker at the time it said max down speed was 330Mbps so probably a hiccup at Zen's end advertising something I couldn't get.
Now the BT Wholesale checker says max down of 1000Mbps, This is checked using address and UPRN, Placed the order with Zen again and order status says "Wait for KCI-1 - FAILED 03/06/2021 15:21", have spoken to Zen provisioning team who were going to do an address query with BT and get back to me, That was on 03/06, still waiting for a call back, rang them again yesterday and was told it could be due to a capacity issue at the exchange, and was told that somebody has my contact details and will be in touch as soon as they get any information.
Can anyone here shed any light on what could be happening?
Thanks.
Just gonna add this screenshot from BT Wholesale if it helps.
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Assume you have a Nokia or Huawei ONT? If so I guess its down to backhaul capacity...
If its ECI... well your doomed :)
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Assume you have a Nokia or Huawei ONT? If so I guess its down to backhaul capacity...
If its ECI... well your doomed :)
Just checked and it's ECI, Why am I doomed?
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The wholesale checker is wrong. You are unable to get over 330 due to being connected to ECI equipment in the exchange.
It only has gigabit ports out of its line card so selling 900 to you wouldn't end well.
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The wholesale checker is wrong. You are unable to get over 330 due to being connected to ECI equipment in the exchange.
It only has gigabit ports out of its line card so selling 900 to you wouldn't end well.
So in order to get the faster speeds it would require an upgrade to the exchange, and a new ont I'm assuming?
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So in order to get the faster speeds it would require an upgrade to the exchange, and a new ont I'm assuming?
It would require the whole Head-End / OLT in the exchange, and possibly everyone's ONT, to be replaced.
It's not a tiny task.
You're unlucky.
During their last press release about ECI FTTP, OpenReach said there were less than 50,000 lines connected to ECI hardware.
That's a tiny percentage of the overall FTTP footprint.
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It would require the whole Head-End / OLT in the exchange, and possibly everyone's ONT, to be replaced.
It's not a tiny task.
You're unlucky.
During their last press release about ECI FTTP, OpenReach said there were less than 50,000 lines connected to ECI hardware.
That's a tiny percentage of the overall FTTP footprint.
Ok thanks :(
Question though as it seems the ECI equipment is what's stopping me, I'm currently out of contract with my ISP so if I was to go to BT and order the faster service from them would I get it? Would they replace the ont and connect me to the faster stuff at the exchange?
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No.
Your entire PON (you and up to 32 other neighbours) all share the same fibre and port on the OLT.
OpenReach need to do the entire PON at the same time.
This is not an upgrade you will be able to force through yourself.
It's a legacy issue OpenReach are well aware of.
Your exchange may not even have another OLT in it.
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But is that enough of a reason to move house? ;)
@crackfox, welcome to Kitz
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No.
Your entire PON (you and up to 32 other neighbours) all share the same fibre and port on the OLT.
OpenReach need to do the entire PON at the same time.
This is not an upgrade you will be able to force through yourself.
It's a legacy issue OpenReach are well aware of.
Your exchange may not even have another OLT in it.
Ok, does the fact that the BT Wholesale checker says 1000Mbps down is available mean that the exchange does have another OLT besides the ECI one?
But is that enough of a reason to move house? ;)
@crackfox, welcome to Kitz
Unfortunately no chance at the moment.
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Ok, does the fact that the BT Wholesale checker says 1000Mbps down is available mean that the exchange does have another OLT besides the ECI one?
I'd say probably, if some areas were done long after yours its likely they would use the newer hardware. However as already mentioned, its not a simple thing to just swap you to different hardware. That hardware could already be at capacity covering the area it rolled out to and if anyone else is on your PON, having to replace all their ONTs is not going to be fun. I can't imagine it being something they would do until they have to as it involves disrupting customers.
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I'd say probably, if some areas were done long after yours its likely they would use the newer hardware. However as already mentioned, its not a simple thing to just swap you to different hardware. That hardware could already be at capacity covering the area it rolled out to and if anyone else is on your PON, having to replace all their ONTs is not going to be fun. I can't imagine it being something they would do until they have to as it involves disrupting customers.
Guess I'll just have to wait. Any way of finding out if/when the exchange will be upgraded, or just keep an eye on the news on sites like this?
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Welcome to the kitz forum. :)
Guess I'll just have to wait. Any way of finding out if/when the exchange will be upgraded, or just keep an eye on the news on sites like this?
If you would be willing to disclose the telephony exchange serving your location then it might be possible for someone to identify the headend for your FTTP service, along with the equipment installed within . . .
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Welcome to the kitz forum. :)
If you would be willing to disclose the telephony exchange serving your location then it might be possible for someone to identify the headend for your FTTP service, along with the equipment installed within . . .
Exchange CHESTER/SOUTH is served by Cabinet 54
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So that is WNCSS, P54.
(I wonder if Black Sheep (https://forum.kitz.co.uk/index.php?action=profile;u=6401) is familiar with that area's infrastructure?)
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The exchange definitely has a Huawei OLT (it has plenty Huawei cabinets).
How long ago was your FTTP installed to the street?
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The exchange definitely has a Huawei OLT (it has plenty Huawei cabinets).
How long ago was your FTTP installed to the street?
Not sure sorry, Got installed at my house in 2017 when I ordered infinty from BT.
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Guess I'll just have to wait. Any way of finding out if/when the exchange will be upgraded, or just keep an eye on the news on sites like this?
No idea to be honest.
I'm not even sure if they are actively swapping this kit over yet.
I think such a swap over needs extensive planning and coordination with ISP's.
If it's anything like a live-to-live migration on FTTC (swapping customers from 1 cabinet to another) then it needs planned with every ISP of every customer connected to the equipment being changed.
This is to ensure that every ISP can make sure they are routing each customer correctly.
Here's an ISPReview article on the subject, which is the last news I've seen on it.
https://www.ispreview.co.uk/index.php/2019/06/tackling-the-330mbps-speed-limit-in-some-openreach-fttp-areas.html
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Here's an ISPReview article on the subject, which is the last news I've seen on it.
https://www.ispreview.co.uk/index.php/2019/06/tackling-the-330mbps-speed-limit-in-some-openreach-fttp-areas.html
I guess on the one hand, given these lines will be working perfectly and are way above what probably 75% of the country have access to, there's unlikely to be a hurry.
On the other hand, if you were chasing gigabit targets then they represent a relatively cheap way to get 50,000 extra gigabit capable connections (assuming they're not already classed as gigabit, unlike the OP's!).
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They'll be in the gigabit capable list.
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Absolutely zero incentive to do anything then, unless the gear spontaneously combusts.
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I suspect they will only upgrade it if problems arise for that area, or until the majority of the UK has access to 1Gb connections.
Alternatively you could hope that another network provider starts operating in your area, like CityFibre or others, and then move to their network as it'll be all new equipment.