Kitz Forum

Broadband Related => FTTC and FTTP Issues => Topic started by: adslmax on May 01, 2021, 12:25:44 AM

Title: My parents line
Post by: adslmax on May 01, 2021, 12:25:44 AM
My parents are having a hard time with Plusnet. Their fibre 40/10 was plummeted down to 8Meg on the plusnet hub one and throughput speed was just 5Meg. Raise the fault with PN. They found a fault and arranged for an engineer to come out could be charged £65 fee. The engineer did come and asked me on behalf of my parents why is the fibre drop to 8Meg on Hub One but his testing kit are spot on 40Meg. Went to plusnet account online and shocked to see Plusnet has capped their line at 8Mb at current line speed. Openreach engineer suggest me and agree with me to swap over to Billion 8800NL VDSL Wireless Router to try it out and he also replaced brand new master socket MK4 5C and also resetted DLM on the line.

DLM has retrain their line three times in three steps target SNR 3dB





Title: Re: My parents line
Post by: adslmax on May 01, 2021, 12:29:03 AM
So their line are now back to 39Meg with 3dB. GEA test showed detected crosstalk as engineer told me their line will not go over 35Meg because of the cabinet almost full and oberfill with crosstalk issues.
Title: Re: My parents line
Post by: burakkucat on May 01, 2021, 01:17:00 AM
A very peculiar story.  ???

But one that has a good ending . . . as the last image shows a very healthy 39.3/9.9 Mbps DS/US synchronisation speed.  :)
Title: Re: My parents line
Post by: adslmax on May 01, 2021, 01:18:35 AM
They used to be 75/20 but not anymore. It down to below 40Meg at their cabinet good job my parents only paying for PN 40/10 and also billion wifi are fine for 39Meg for their need. Better than crappy plusnet hub one.

Billion reported high retransmission on 1.00 (downstream to put their ip profile rate at lower 91%)

Download speed achieved during the test was 34.38 Mbps
For your connection, the acceptable range of speeds is 20 - 36.15 Mbps
IP Profile for your line is 36.15 Mbps
34.38 Mbps
36.15 Mbps
Upload Test
Upload speed achieved during the test was 9.44 Mbps
IP Profile for your line is 10 Mbps
9.44 Mbps
10 Mbps
Title: Re: My parents line
Post by: tickmike on May 01, 2021, 10:25:46 AM
Do some investigations to find out if they can get FTTP any time soon.
Title: Re: My parents line
Post by: adslmax on May 03, 2021, 06:16:41 PM
does anyone know how long it take for DLM to removed high retransmission on 1.00 on my parents line?
Title: Re: My parents line
Post by: tubaman on May 04, 2021, 08:27:40 AM
does anyone know how long it take for DLM to removed high retransmission on 1.00 on my parents line?

As it's only just achieving 40Mbps at 3dB SNR I doubt it'll ever take it off unless you seriously cap the speed. Is it causing them any issues, as if not I'd leave well enough alone.
 :)
Title: Re: My parents line
Post by: adslmax on May 04, 2021, 01:07:34 PM
Ok, thanks.
Title: Re: My parents line
Post by: Weaver on May 05, 2021, 05:50:35 AM
ReTX high (is that correct) eats up 9% of your link rate so that is not what you want when youíve already drooped down so low compared to what it once was. Nuisance.
Title: Re: My parents line
Post by: bkehoe on May 05, 2021, 09:48:49 AM
It's probably desirable having the extra protection for stability on this poor line, best leave it alone.
Title: Re: My parents line
Post by: adslmax on June 02, 2021, 04:21:06 PM
My parents are shocked as their FTTC drop to 21.4/0.5 as I went over to their and check Billion router 8800nl and I can see the last sync rate was 39.2/9.9 down to 21.4/0.5 as the line attenuation increase from 15dB to 19dB that caused the line drop in sync rate probably down to badly congestion overfill at the cabinet with crosstalk issues?

PN say they found no fault at their end nor network. Asking them to put into test socket for further investigated. If still getting max line rate at 21.4/0.5 then what the point for them to pay extra for FTTC 40/10? They both over 75 years old on low income pension. They are fed up. Can't get netflix to work.
Title: Re: My parents line
Post by: adslmax on June 02, 2021, 06:07:08 PM
Updated on my parents line

The line was noisey at first then raised the fault. Few moment later the line return to max speed and line attenuation has returned to 15dB from 19dB. Dial 17070 for Quiet Line Test, the noisey has disappear and closed the fault now.

 

Speed back to normal now. Very odd but don't know what has happen.

Very strange indeed.
Title: Re: My parents line
Post by: niemand on June 02, 2021, 08:09:26 PM
Were your parents shocked by the drop or were they shocked when you pointed it out to them?

Stop obsessing over both your own stats and those of your parents, please. If it's not noticed in normal usage it doesn't matter.
Title: Re: My parents line
Post by: adslmax on June 02, 2021, 08:17:57 PM
They told me they couldn't get on Netflix so I went over to check on their TV as I found out their router was very slow crawling! But it all ok now.
Title: Re: My parents line
Post by: tickmike on June 02, 2021, 09:43:09 PM
They told me they couldn't get on Netflix .

Netflix works for us on ADSL2 at 2.5/0.7  :-\, they need an Ethernet cable to there TV and not rely on WiFi connection.
Title: Re: My parents line
Post by: g3uiss on June 02, 2021, 10:14:38 PM
I can manage Netflix on 10mpbs on HD. Donít know why you have so many issues.
Title: Re: My parents line
Post by: meritez on June 03, 2021, 06:51:50 PM
@adslmax thanks for the update.

These lantiq chipset routers are starting to concern me, they seem to fail by artificially lowering the sync of the FTTC connection.

It's a shame billion no longer manufacture routers.
Title: Re: My parents line
Post by: adslmax on June 03, 2021, 06:53:47 PM
@adslmax thanks for the update.

These lantiq chipset routers are starting to concern me, they seem to fail by artificially lowering the sync of the FTTC connection.

It's a shame billion no longer manufacture routers.

Billion isn't lantiq chipset - these are excellent router Billion 8800NL - it a broadcom chipset! Plus Billion 8800NL wireless 2.4GHz are fine for up to 40/10 FTTC

No issues at all for my parents since yesterday as I believe there is ongoing work at the cabinet pcp9
Title: Re: My parents line
Post by: g3uiss on June 03, 2021, 09:21:20 PM
I think many here think itís in the interest of @adslmax mental health to stop this behaviour. Unfortunately the responses to posts fuel the issues Iím thinking
Title: Re: My parents line
Post by: Alex Atkin UK on June 04, 2021, 05:38:54 AM
Billion isn't lantiq chipset - these are excellent router Billion 8800NL - it a broadcom chipset! Plus Billion 8800NL wireless 2.4GHz are fine for up to 40/10 FTTC

No issues at all for my parents since yesterday as I believe there is ongoing work at the cabinet pcp9

Plus even Lantiq has its place, it performs consistently better on my ECI lines.  So far it seems all the instability I had on my second line was a combination of the damaged drop cable and the Plusnet Hub failing, its been rock-solid since it was replaced and I switched to the Openreach ECI modem, even though it has really high upstream FEC errors.
Title: Re: My parents line
Post by: adslmax on June 05, 2021, 11:27:14 AM
Plusnet are sending engineer out next week to sort out my parents telephone line as it making cracking noisey on the phone. (17070 option 2)

Broadband was speed issues all over the place! They are really fed up now. They want to get out of their renewal contract 24 months contract last month because they want to sign up Virgin Media 108/10 for £25 a month (the same amount what they are paying for crappy 40/10 down to 11/0.8) PN told them to give them a chance to put it right but say they will not written off their contract at this stage. My parents are very angry. G.fast isn't available because the cabinet is approx over 500m away.

Downgraded to ADSL2+ would be no good for them as they used to be on it, only getting 9/0.1

Their router line attenuation has jumped to 22dB from 15dB that very big jump! but SNR still 3dB on downstream

PN should written off their contract because it below Openreach minimum speed at Downstream Handback Threshold(Mbps) at 46.7



Title: Re: My parents line
Post by: tubaman on June 05, 2021, 12:01:30 PM
... PN told them to give them a chance to put it right but say they will not written off their contract at this stage. My parents are very angry.
...
PN should written off their contract because it below Openreach minimum speed at Downstream Handback Threshold(Mbps) at 46.7

PN are behaving exactly as I would expect them to. They have to be given a reasonable chance to fix the issue before expecting them to release your parents from the contract. Just because your parents can get a faster speed from VM for the same money is totally irrelevant here as they have entered into a 24 month contract with PN. Once PN, via Openreach, have had two or three failed goes at fixing it then I would expect them to release the contract, but not before that.
The 46.7 Downstream Handback Threshold is also not relevant here as they are on a 40/10 contract, so if PN can get it to sync at that speed, or whatever speed they guaranteed, then they have fulfilled their contract obligation.
Title: Re: My parents line
Post by: adslmax on June 08, 2021, 09:30:30 PM
The engineer been this morning found a fault on the phone line outside the street. He spend nearly 4 hours to fix the fault.

Openreach left report to Plusnet:

Dear Mr & Mrs **********,

We have had confirmation from our suppliers that your phone fault should now be fixed. We have checked the line and everything appears to be in order but we are not able to account for every eventuality.

If your service is still not working please get back in touch and we will be happy to investigate further for you.

*INTERNAL*
Main Fault Location: CA (Fault located at customer apparatus (appointment required))
Fault Code: NSY (Noisy)
Clear Code: 4.2
Clear Message: Jumpers & Terminations

Line is now back on 40/10 sync rate with BTw profile at 38.6Mbps but PN current line speed remain at 31Mbps as I have asked PN to push this PN profile to match BTw profile they refused and say it will do itself. Bunch of PN misery staff don't care!

Title: Re: My parents line
Post by: tubaman on June 09, 2021, 08:36:41 AM
...
Line is now back on 40/10 sync rate with BTw profile at 38.6Mbps but PN current line speed remain at 31Mbps as I have asked PN to push this PN profile to match BTw profile they refused and say it will do itself. Bunch of PN misery staff don't care!

I don't know how that side of the PN network works but perhaps it does just need a little time to see that the line is stable again and return it to full rate. If that is the case then your comment about PN's staff is rather unfair.
Be happy that the line is working again and that your parents can use the internet. If their main use is Netflix I doubt the bit of missing speed will even be noticed.
 :)
Title: Re: My parents line
Post by: Alex Atkin UK on June 09, 2021, 05:42:42 PM
I don't know how that side of the PN network works but perhaps it does just need a little time to see that the line is stable again and return it to full rate. If that is the case then your comment about PN's staff is rather unfair.
Be happy that the line is working again and that your parents can use the internet. If their main use is Netflix I doubt the bit of missing speed will even be noticed.
 :)

It was my understanding the PN profile only does anything for customers with a static IP address.
Title: Re: My parents line
Post by: adslmax on June 09, 2021, 05:55:05 PM
Their line been updated to match ip profile now  :)

I off to wales tomorrow for a few day break.
Title: Re: My parents line
Post by: kitz on June 09, 2021, 10:52:06 PM
It was my understanding the PN profile only does anything for customers with a static IP address.

That is what I've been told by a highly reputable source at PN...  and I doubt Max's parents would have a need to pay for a static IP. 


I have asked PN to push this PN profile to match BTw profile they refused and say it will do itself. Bunch of PN misery staff don't care!

TBH max I think that is quite unfair in view of the fact the service that you have had from them and the amount you pay.    Whilst PN have plenty of faults and many areas where things could be improved,  I doubt many ISPs would be so patient with your repeated requests to run GEA test results and immediately reset line rates rather than wait to see if the system caught up.   
Under the circumstances, PN have IMHO quite often been extremely helpful towards you and always seem to have given you a very reasonable monthly subscription cost.  I don't think you realise quite how lucky you have been to get that amount of CS support for what will leave them little profit.   

Anyhow moving on...

I off to wales tomorrow for a few day break.

Enjoy your break Max,  have a good time :)
Title: Re: My parents line
Post by: bogof on June 13, 2021, 09:26:21 AM
Netflix works for us on ADSL2 at 2.5/0.7  :-\, they need an Ethernet cable to there TV and not rely on WiFi connection.
Surely it's just as likely that a 2.5/0.7 ADLS2 line is stable, and so given a slow yet stable line you can adapt the stream to give reasonable results within that envelope, but a VDSL connection at 21/0.5 that was recently at 40/10 is likely indicative of an active fault condition which will cause highly variable results, breaking often, resyncing, etc, all of which will interrupt attempts to stream video.
Title: Re: My parents line
Post by: adslmax on June 15, 2021, 05:08:27 PM
Engineer been here for nearly two hours. Replaced new line card at the cabinet and outside down the street found someone line was interference to my parents line too close to each others, resolved this one. Resetted DLM to open profile. Max line rate 81 down and 29 up but capped at 40/10.

Title: Re: My parents line
Post by: burakkucat on June 15, 2021, 05:12:49 PM
[off topic]
I thought you were going to have some time away, in Wales, Max?  :-\
[/off topic]
Title: Re: My parents line
Post by: adslmax on June 15, 2021, 05:18:11 PM
No I didn't went, not well enough to go. All cancelled
Title: Re: My parents line
Post by: burakkucat on June 15, 2021, 05:31:20 PM
No I didn't went, not well enough to go. All cancelled

That is unfortunate.  :(

As far as I can tell, your parents' line is now repaired. So please don't obsess over it . . . allow it time to stabilise.
Title: Re: My parents line
Post by: adslmax on June 15, 2021, 05:34:56 PM
By the way my G.fast are rock stable 221/30 as SNR steady at 3.1dB for 6 days now.  ;D

Yep, will leave their line alone and mine as well. But their line never been messed for over 4 years. Glad their line has resolved.
Title: Re: My parents line
Post by: burakkucat on June 15, 2021, 05:37:28 PM
By the way my G.fast are rock stable 221/30 as SNR steady at 3.1dB for 6 days now.  ;D

Yes, I noticed. (Without making any comments.)

Quote
Yep, will leave their line alone and mine as well.

A wise decision.
Title: Re: My parents line
Post by: Alex Atkin UK on June 15, 2021, 06:01:19 PM
By the way my G.fast are rock stable 221/30 as SNR steady at 3.1dB for 6 days now.  ;D

Yep, will leave their line alone and mine as well. But their line never been messed for over 4 years. Glad their line has resolved.

Glad the weekend getaway gave you some perspective and time to calm down.
Title: Re: My parents line
Post by: maxheadroom on June 15, 2021, 07:09:34 PM
Glad the weekend getaway gave you some perspective and time to calm down.


It didn't post #30 -

"No I didn't went, not well enough to go. All cancelled"
Title: Re: My parents line
Post by: Alex Atkin UK on June 16, 2021, 12:41:58 PM

It didn't post #30 -

"No I didn't went, not well enough to go. All cancelled"

Yeah I noticed that later then forgot to delete my post.
Title: Re: My parents line
Post by: burakkucat on June 16, 2021, 05:29:52 PM
Max, please do not post any more BTW estimates for your parents line or, indeed, for your own line.

Both are operating correctly and are successfully carrying the services purchased.
Title: Re: My parents line
Post by: g3uiss on June 16, 2021, 06:23:24 PM
Updated from BTw checker as the stats look much healthy now at my parents line as I was shocked their line got G.fast available

Could you try and manage for say 48hrs and not look at your stats ?
Title: Re: My parents line
Post by: toulouse on June 16, 2021, 07:08:29 PM
That would be nice, wouldn't it ?
Title: Re: My parents line
Post by: maxheadroom on June 17, 2021, 06:15:57 PM
Could you try and manage for say 48hrs and not look at your stats ?

Could you try and manage for say 48hrs   6 months and not look at your stats ?

Now that would be nice.    ;D
Title: Re: My parents line
Post by: toulouse on June 17, 2021, 06:19:58 PM
+1
Title: Re: My parents line
Post by: Alex Atkin UK on June 17, 2021, 07:06:08 PM
I feel were teetering on the edge of bullying here, best just let things lie.
Title: Re: My parents line
Post by: burakkucat on June 17, 2021, 08:23:41 PM
The problems, as discussed in this thread, are now resolved. I shall, therefore, "call time" on this topic.