Kitz Forum
Chat => Chit Chat => Topic started by: broadstairs on April 23, 2021, 10:47:12 AM
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Yesterday early evening we had a delivery by Amazon which appalled us. It was still sunny in our front garden and had been out enjoying a glass of wine when we both went indoors but left our front door slightly ajar. The delivery driver from Amazon came to our front door and without either ringing the bell or knocking opened the door and chucked the package on the door mat and slammed the door shut. We were only a few feet away in the hallway but it totally shocked my wife. Now I do not expect such action from anyone and have complained to Amazon UK.
Now the complaint is another issue. The have an email address of complaints@amazon.co.uk but it is only monitored by some kind of out of office bot which redirects you to their chat bot. This in turn took a while to try to get sense out of a real person eventually but even then I was not sure they were taking this seriously so I ended the chat and found another email address managingdirector@amazon.co.uk and send them the complaint email, so far not chat bot response from that email address.
It beggars belief that a delivery driver can consider such action appropriate before at least attempting to get the attention of someone in the house!
Stuart
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To be honest it doesn't surprise me having seen what some think is acceptable - there was a story recently where a delivery drive left an elderly person lying on her door step, didn't even ring for an ambulance, or neighbours door bell, just walked off and left her there, and it was freezing cold.
Good job you were not down the side, with the front door being the only means of access, you could have been locked out etc, its appalling and just being lazy, and very inconsiderate, it would have taken a few seconds to ring the bell.
I've been around my mother in laws this morning, she is having her bathroom turned in to a wet room show, this is being paid for by a grant, it's costing the tax payer circa £9000, and the workmanship is absolutely appalling, no water proofing, just standard plasterboard, the tiling is appalling, most DIYer's would do better. For £9k I'd expect it all done properly with gold plated taps!
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That driver will end up getting sacked if you complain. The pressure they’re under is extraordinary, including urinating in bottles.
I don’t condone the behaviour but I think you’re being unfair.
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That driver will end up getting sacked if you complain. The pressure they’re under is extraordinary, including urinating in bottles.
I don’t condone the behaviour but I think you’re being unfair.
Sorry but I'm right to complain, he should not have done what he did.
Stuart
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Where my wife used to work a delivery driver put the package into a bin outside, was too idle ti desk with the fact that nine had been around at the strange time he turned up. No-one had any clue that anything important was in a rubbish bin and the bin-men emptied the bin with no-one the wiser. They only found out when the fool concerned had to come round and confess because guess what, there had been a complaint about no signature and no delivery.
We ordered a new door for our stove from Rayburn. This idle moron decided that he couldn’t be bothered at all driving to Heasta, and so left it in a shop in Broadford 5 miles away. We didn’t know the people at the shop and the shop-people didn’t know us, but they gave my wife a call and then we picked the package up. Later in, the dolt of a driver realised, yes you guessed it, he needed a signature, so came round asking us for one. Told him to get stuffed as he never delivered it so what were we supposed to be signing for? Complained about him and he got sacked.
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Sorry but I'm right to complain, he should not have done what he did.
Stuart
I note you didn't actually address any of the points I made, no surprise there.
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I note you didn't actually address any of the points I made, no surprise there.
I really don't care if they are under pressure, they have a job to do and opening someone's front door and slamming it shut is wrong on so many counts I think he/she needs to be sacked.
Stuart
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That driver will end up getting sacked if you complain. The pressure they’re under is extraordinary, including urinating in bottles.
I don’t condone the behaviour but I think you’re being unfair.
Entering someones house without permission is illegal, plain and simple.
We all appreciate how crappy their jobs are and the pressure they are under, but what they did here is crossing the line. Its bad enough when they put parcels in the trash or ram things through the letterbox that end up being damaged. As pointed out, they could have put the householder at risk too.
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Entering someones house without permission is illegal, plain and simple.
We all appreciate how crappy their jobs are and the pressure they are under, but what they did here is crossing the line. Its bad enough when they put parcels in the trash or ram things through the letterbox that end up being damaged. As pointed out, they could have put the householder at risk too.
Entering without permission is illegal but it doesn't sound as if they did. They tossed the package onto the mat and closed the door. I agree it's not really acceptable, but to potentially get them sacked for it is rather extreme in my opinion.
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It's not down to me what happens to the driver, apparently it's a third party company. I'm not going to ignore it just because he might lose his job, I did not make any demands on what should be done but left it to the companies concerned. I needed to make sure it never happened again.
Stuart
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On your conscience be it. Major overreaction
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Entering without permission is illegal but it doesn't sound as if they did. They tossed the package onto the mat and closed the door. I agree it's not really acceptable, but to potentially get them sacked for it is rather extreme in my opinion.
But again, they closed the door which was open, potentially locking the resident out. That could have put someone in a very vulnerable position depending on the type of lock.
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But again, they closed the door which was open, potentially locking the resident out. That could have put someone in a very vulnerable position depending on the type of lock.
That's not what he said.
He says the driver opened the door, placed the package and then closed the door.
I'd rather my delivery driver did that than leave the package outside somewhere.
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That's not what he said.
He says the driver opened the door, placed the package and then closed the door.
I'd rather my delivery driver did that than leave the package outside somewhere.
You missed something:
we both went indoors but left our front door slightly ajar
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I wouldn't have had a problem with them putting the parcel inside when the door was already open. Could have rang the doorbell though to alert you. However, I would have been extremely annoyed at them closing the door behind them if it caused the front door to lock.
For many years and in various houses, even going back to when I was at my parents, the good old postie always put things inside if the door was open, so I guess I find absolutely nothing strange about delivery men leaving things in the hall or porch.
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I wonder if it's possible the wind caught the door, perhaps he pulled the door and the wind caught it? They may never have intended to close/slam it.
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OP doesn't even know what happened and they're trying to get a driver sacked, pretty disgusting
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OP doesn't even know what happened and they're trying to get a driver sacked, pretty disgusting
No I know exactly what happened and at no time have I said either here or to Amazon that I wanted the driver sacked and I strongly object to that assertion. You cannot know my intentions and to suggest such a thing is in my view insulting. In fact I expect an apology from you.
I wanted to make sure that Amazon knew what happened and expected an apology and to make sure it did not happen again, I achieved my goal and got the apology and an assurance that it be made clear to all delivery personnel that such actions are out of order. Some here might think such action is OK but I do not.
Stuart
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I think that's the last word on the subject, thank you.
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I've noticed there is a rush by some delivery drivers to get all the packages done for the day. I'm not sure what happens if they end up having to take the parcel back. I'm guessing they will see doing the delivery again as a waste of their time.
I ordered some crisps that came in 2 boxes from Amazon. I think I ordered them in the afternoon, and was surprised to get an email saying they were out for delivery soon after. When it was approaching 10pm, which seems in my experience their cut off delivery time, it was still saying due to be delivered.
The moment it went 1 minute past 10pm it said parcel handed to resident. Nobody had been, so the parcel had no proof of delivery. I also have CCTV cameras at the front of the house so I can show nobody came to the door. I've ordered lots of things from Amazon over the years but this never happened before.
I went looking around the Internet message boards and apparently this is a thing some Amazon (maybe others) drivers do. They pull up their vehicle at the end of their shift and any parcel they still have in their vehicle they go through scanning all the codes to say its been delivered.
I blame both Amazon for putting pressure on the drivers, and the drivers that do that for mismanagement of their deliveries i.e. saying they can deliver a parcel without leaving themselves extra time for unforseen circumstances.
I think delivery drivers need to start being paid more and to encourage a better quality of driver.
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I think that's the last word on the subject, thank you.
Because I stated my opinion? This is absurd.
The OP is taking actions that will get the driver sacked, I understand they're unhappy but it just seems to be an extraordinary thing to complain about when they got the package and nothing actually has gone wrong, as far as I can tell.
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Thread locked.