Kitz Forum

Broadband Related => Broadband Hardware => Topic started by: digit101 on February 16, 2021, 09:55:49 PM

Title: VMG8924-B10A reboots on wan
Post by: digit101 on February 16, 2021, 09:55:49 PM

Hi my vmg8924 looses connection to the internet sometimes every 2-3 hours, other times it can be once every 5 days.

What happens is the internet, (earth led light) goes out for a few minutes and I then get a new ip address.

The dsl link and system uptime do not reset, only the ipv4 uptime.

What could be causing this? I notice if I try and login to the router when internet drops it is very slow to respond.

Title: Re: VMG8924-B10A reboots on wan
Post by: burakkucat on February 16, 2021, 10:41:39 PM

From what you have described, it appears that the PPPoE session is being dropped.

It may not be that the VMG8924-B10A is responsible . . . it could be a problem at the other end of the link, in your ISP's domain. The first step in diagnosis would be to test with a different modem/router for a couple of days and see if the PPPoE session still randomly drops.