Kitz Forum

Broadband Related => ISPs => Topic started by: benji09 on November 26, 2019, 09:31:53 PM

Title: Sky Broadband Speed and Long Ping Times
Post by: benji09 on November 26, 2019, 09:31:53 PM

   The last few evening I been getting slow downs and long ping times on my Sky broadband. There seems to be no faults being shown anywhere about it. I anyone else getting the same problem?
 
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: jelv on November 27, 2019, 09:32:03 AM
Could you post the results of a couople of thinkbroadband speed tests (https://www.thinkbroadband.com/speedtest) please, one when speeds are normal and one when you are seeing the slow down.

(PS Why the shouting?)
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: benji09 on November 27, 2019, 10:21:57 PM
  Thank for the reply, but my I.T. skills are limited. Knowing how to take the speed test results and put them into the reply, I can't do. But most of the time my download rate is between 60 and 70 Mbs, but the ping time should be normally about 15ms mark - not 135ms. I beginning to think my broadband test was routed  via a satellite link, or via Australia! Not that the speed test gives that option now, I think. Reason I asked my question was because nobody else seems currently to be having a problem at the moment, although the problem was reported and cleared a few days ago. The other thing is that my Apple operating system has been upgraded to the latest one - Catalina, and wondering if there was a bug in the upgrade, or whether my old Mac has just run out of steam?      I am using a Mac mini 2012.
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: jelv on November 27, 2019, 11:58:48 PM
If it was down to your Mac you wouldn't see a difference between peak and other times - it would be slow all the time.

Just click the link I gave and start the test. When it has completed click the Results page button. Scroll down that page and find BBCode (for forums; not supported on thinkbroadband forums). Copy that code which will look something like this:

[url=https://www.thinkbroadband.com/speedtest/results.html?test=1574898731235318655][img]https://www.thinkbroadband.com/_assets/speedtest/button/1574898731235318655.png[/img][/url]

and paste that in to a post on here which will appear like this:

(https://www.thinkbroadband.com/_assets/speedtest/button/1574898731235318655.png) (https://www.thinkbroadband.com/speedtest/results.html?test=1574898731235318655)
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: benji09 on November 28, 2019, 10:23:28 PM
  Thank you for the reply, I will post  my speed test results when my I.T. advisor comes on Sunday.  I did in fact find some posts, late last night from some Sky broadband customers that were in fact quite angry about their broadband's problems. Seems I am not alone...... When I first noticed slow loading of everything on my broadband, I thought that perhaps my DNS provider ( Q9 ) were having problems, so I swopped them over to another, but that made no improvement. The odd thing is that netflix works O.K. as does my V.O.I.P. phones except for a couple of quick bursts of drop outs one time. Page loading takes ages. Trying to do a speed test takes ages to load all the rubbish, then checking for the best server take ages and ages. As I assume that any speed test server would use a static I.P. address, a DNS problem might not cause a slow down in the speed test setting up?
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: burakkucat on November 28, 2019, 10:54:35 PM
As thinkbroadband.com has an IPv4 address of 80.249.106.141, you could enter 80.249.106.141/speedtest into your web-browser's address bar. No DNS look-up would be required.
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: benji09 on November 29, 2019, 09:09:58 PM
  Thank you for that. I tried that speed test site, and it took roughly the same time to get to it, but due to the less rubbish to load was very much quicker to get to the do the test. But still my ping times are very high, and my speed was all over the place. It does seem that Sky may have a congestion problem. But the VOIP and streaming is being given preference over other traffic, and for most part covering it up. For a short time earlier this evening my VOIP phone failed.
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: jelv on November 29, 2019, 10:44:03 PM
Seeing the graphs often tells us a lot - please post a tbb result!
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: benji09 on November 30, 2019, 10:06:21 PM
  Yes will try to get that screen shot for you, but as I said my computer skills are limited. I had a one day Windows course in 1994, and then back to my normal job, which also involved writing minutes of a meeting once every 3 months using a computer on my desk. This computer was permanently on during the day so that I could send or receive the very few Emails I  had to send or receive. This obviously did lots to improve my carbon foot print. Actually found, if anything urgent was required, it was better ot use a `Post It ' note stuck to middle of somebody's VDU screen. This tended to give more instant response..... Unfortunately  due to distance, the latter was not always possible.   Reference the graphs, I obviously have looked at them. But I don't know really what is normal. Most speed test start a bit sluggish then get a bit better as the test continues. But, more recent tests have been a bit up and down, which does seem to confirm that something is not right with the network.     
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: Postal on December 01, 2019, 01:05:00 AM
You don't need a screen shot.  The tbb speedtest has buttons you can click to give you a link you can post which will point people to your result
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: benji09 on December 01, 2019, 09:17:50 PM

  Please find the attached file showing a screen shot of a speed test.  The ping time was lower than it has been, but the speed was all over the place...................

Title: Re: Sky Broadband Speed and Long Ping Times
Post by: jelv on December 02, 2019, 01:05:48 PM
Just off the bottom of your screen shot is a button labelled Results page.

If you copy the code from the box under "BBCode (for forums; not supported on thinkbroadband forums)" and paste that in to a post it is easier for us to read (see my sample above).

I think what the screen shot is showing is that x1 speed is far worse than the x6. If so ou need to report it to Sky - it's not going to be anything at your end that you can do anything about.
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: benji09 on December 02, 2019, 09:14:10 PM
  I contacted Sky, and they did a few tests with my line for me, and they could find nothing wrong. So I decided to get my wife's laptop into my room to try out in here. No problem on her machine. I decided to consult my IT advisor. He suggested I try Safari instead of Firefox, that I was currently using. This cleared up the problem of high ping and page loading times. Anyone else heard of this problem before?
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: kitz on December 02, 2019, 11:31:36 PM
I use Firefox and all is fine here.   But then again I'm running Windows and not Catalina.   Safari is Apples own web browser, but it shouldn't really make any difference.

Just checking the obvious that you;re connecting via LAN and not wifi.
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: benji09 on December 03, 2019, 08:37:35 PM
  Thanks, the problem happens on both wired or 5Ghz WiFi. But I  am running Trend Antivirus.  I learned on line last night that a an antivirus software could in fact cause my problem. While i have been typing this reply my virus software has just been updated......
  Just tried another speed test on Speed Test . Net, and after a huge wait I was allocated a server in AZ in the USA. The results were bad as usual, so the Trend update was not to fix this problem!
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: jelv on December 04, 2019, 09:42:41 AM
Ignore that speed test result! I've just tried two speedtest.net tests:

Server in AZ - ping 138, download 62.3

Automatically server in London - ping 12, download 71.32

Use the thinkbroadband test only and then you'll know comparing results is a valid comparison.
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: benji09 on December 04, 2019, 08:29:18 PM
  Thank you for that. It is obviously my computer that has a problem. If I wanted to use Safari as my web browser I would not have this issue. The trouble is that I don't like Safari, I prefer Firefox. Hopefully a future update to Catalina, Firefox, or my Trend anti virus software will sort my problem out.
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: jaydub on December 04, 2019, 10:24:26 PM
On my iMac, FF without any addins is at least as good for testing as Safari.

It will be the AV that is your problem.  Try uninstalling Trend (at least temporarily) to check out the improvement.

I have licences for both Kaspersky IS and Eset Cybersecurity Pro and depending on the version of the MacOS and AV versions both have happilty given single thread speeds that match the multithread speeds on the TBB tester, however there is always one that plaus up to  agreater or lesser extent.

At the moment it is Eset that works best on Catalina.

There is a view that AVs are a waste of time on a MAC, which I have never felt confortable with; they do come with a slight performance overhead though.
Title: Re: Sky Broadband Speed and Long Ping Times
Post by: benji09 on December 06, 2019, 08:41:13 PM

  Thank you for that. I have just tried the speed test again without Trend Anti virus being installed, and it proved that was causing the problem. At the moment I have 3 weeks to go on that virus software before I need to renew it. So will put up with the problem at the moment until they fix the software, or I find another one - that works, and is cheaper!
   Reference Apple computers being free from virus attack, this I think was due to the fact that in the past very few people used Apple computers. Therefore hackers left them alone. But not now!