Kitz Forum
Chat => Tech Chat => Topic started by: tickmike on October 01, 2019, 11:09:35 PM
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We have a (Brand New, one week old ;D ) New Range Rover Evoque car.
It has a 4G Sim for the mobile car WiFi and Hot Spot.
But while at home use your own WLAN to connect to the car ( that could be use say for large software up- dates to save using the sim data up ).
Connecting my laptop to the hot spot I could see the cars access point uses a 'Physical interface' of 192.168.0.1 Netmask = 255.255.255.0
Using the cars connectivity settings I connected to our Home outside WiFi ok (turning off the 4G sim first ), put password in and it connected
But.
DNS fields are blank.
So it cannot resolve DNS/IP's and the cars web browser, TV, software up-date's, apps, Sat-Nav , weather forecast etc. do Not work.
The problem my WLAN ( and like a lot of home networks ) is also on a Physical interface of 192.168.0.1
So the cars thinks it's connecting to it's self as it would need DNS of 192.168.0.1 and a gateway of 192.168.0.1
There is no way to manually input the cars IP address's.
My Question is would it be easier to change my home network and WiFi to another Physical interface IP
if so what or does it have to end in 1 ?.
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We have a (one week old ;D ) New Range Rover Evoque car.
My Question is would it be easier to change my home network and WiFi to another Physical interface IP
if so what or does it have to end in 1 ?.
Can you move the home isp router to 192.168.0.254?
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Not related to your question, but I was in a very recent Evoque Dynamic a few weeks ago and was very impressed with the rear view mirror, well it was actually a display with the camera mounted in the roof aerial, it worked brilliantly, but I did wonder what it was like at night. These top of the range cars are certainly getting very technology advanced, and I do wonder how many issues they'll have and just how expensive they'll be to fix when five to ten years old.
Eta. Try as suggested by meritez, but make sure you're routers DHCP table starts at 192.168.0.2, so it can't issue the first address to something else.
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Hi tickmike
Sorry I think your getting confused or I am
I believe you cannot access hotspot when car is using Wi-Fi to external Wi-Fi
If you activate hotspot, it should drop Wi-Fi to mobile connection
You can test this using your mobile phone - if it is a modern phone - so when mobile is connected to your home Wi-Fi - turn on hotspot and you will see it drops the Wi-Fi connection and goes to mobile connection
To test this on car, connect to home Wi-Fi (make sure you have allowed the car on your Wi-Fi fully - ie no Mac filtering etc... ) and do not turn on hotspot from car
Then open a browser and see if you can browse internet from your car stereo
Many thanks but sorry if I am wrong
John
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correct.
a hotspot is designed to used mobile data as its source, not wifi.
example, if your phone is connected to wifi and you enable hotspot function on it you'll see that wifi is turned off.
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Not related to your question, but I was in a very recent Evoque Dynamic a few weeks ago and was very impressed with the rear view mirror, well it was actually a display with the camera mounted in the roof aerial,
Not sure I like the sound of that. With a real mirror, you can tilt your head one way or the other to momentarily extend the view. Unless it’s very clever indeed, I can’t see that working with a Cctv system?
Re Tickmike’s internet problems, my understanding....
When the car is connected to 4G it will be providing a hotspot AP. The address of that hotspot appears to be 192.168.0.1, which is a very reasonable address.
When the car connects to home WiFi it just becomes a client on that LAN, and will use an address that is allocated by the home router using DHCP (assuming DHCP in use). The car’s hotspot AP is out of the equation when on WiFi, so there should be no conflict with the fact the home router uses the same IP address as the hotspot.
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Not sure I like the sound of that. With a real mirror, you can tilt your head one way or the other to momentarily extend the view. Unless it’s very clever indeed, I can’t see that working with a Cctv system?
It was very clear and was also the shape of a rear view mirror so didn't look unusual, also with the position of the camera it also looked correct. If you've ever seen an Evoque or been in one then rear vision is very poor, so this is a vast improvement - I just wonder what it's like at night. Also rear seat passengers don't block the view.
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if the camera gets dirty or obscured (or even fails) during the journey then you've lost rear visibility though.
with a normal mirror and a rear window with a wiper then you don't have that issue.
does the mirror replacement screen revert to a normal mirror in such cases?
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Another problem... when driving along a road, your eyes are focused on long distance. When you glance in a mirror, there’s no change, still focused on long distance.
But if you glance at a TV screen just a foot or so away, you need to refocus. Then when you look back in front of you, the road is out of focus until your eyes adjust, which can take a moment or two.
Even worse for people who like myself who wear varifocal glasses. There are millions of us. If I look in a normal mirror it’s no problem, as I am focussing on distance, and looking upwards through the area of lens meant for distance. But if I wanted to focus on a TV screen in the same location, I need to look through the lower part of the lens, meant for closeup stuff. This would involve tilting my neck back to snapping point, leaving me not only in pain, but with no peripheral vision at all of the road ahead. :o
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The Car Can use the 4G sim for all the cars data input needs and used also for the 'Emergency eCall' SOS system if we have a accident.
It can Also supply the cars WiFi Hot Spot and up to 8 gadgets .
But it can Also connect to a External WiFi source, eg either at home or some another free WiFi source or ones you know the password for.
When connected to external source it can then feed the cars data needs and Also feed into the cars hot spot for your gadgets / phones / laptops etc. ;D
re...Can you move the home isp router to 192.168.0.254? & but make sure you're routers DHCP table starts at 192.168.0.2
You can see from my sig. that I use a hardware fire wall so I could try 192.168.0.254 but start at 192.168.0 20 because some lower IP's are used for other network equipment.
The Evoque is one of the only Small Luxury SUV's that is around with all this Technology (but more to go wrong :( )
The rear view mirror is an ordinary mirror but at the flick of the switch under it is a very clear rear view from the CCTV camera in the 'Sharks fin' aerial on the roof, at night it is 'Fogged' when you get bright headlights also the (heated) door mirrors dim as well, I like it and I also wear varifocal glasses.
It has six camera's on it, for parking, 360 degrees view, also 'viewing through the bonnet' I could see what is under the car with the two mounted on the front bumper, camera's in the door mirror's that look down .
Never had any instruction of the 'self parking', in the dark we went for a meal and I let the car park it's self at the hotel, Scary :)
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Sounds very much like the one we had at work, which I had to move on a few occasions, although I much preferred the 550bhp SVR Range Rovers, now they truely are a beast of a car.
With regard to self parking, my 10 year old Tiguan can parallel park, not that I use it but when I've tried it is very weird.
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Congrats anyway on the car, Mike.
It’s unlikely I’ll be in the position to buy a new car again but I have done in the past, and you are making me envious. Enjoy it. :)
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Congrats anyway on the car, Mike.
It’s unlikely I’ll be in the position to buy a new car again but I have done in the past, and you are making me envious. Enjoy it. :)
Thank you, Not sure if we will have another new one our-self (not at that price) :(
My wife drove it yesterday evening for the first time, She likes it as much as me, it has an electric handbrake which for both of us is taking some getting used to, the handbrake switch is in an odd place eg near the drivers right knee sort of level.
Our daughter is coming up tonight for a few days and we are going to drop her off on Friday lunch time at Chester Zoo for someones leaving do, then we are carrying on to North Wales the Point of Ayre for a walk, then picking her up on the way back.
A good test for the car. :)
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Had another go at this connection problem.
With the 4G turned off, I had another go at using the External WiFi to connect to the car.
I tried to connect to the BT WiFi-with-Fon (which comes from other peoples internet connection and is a part of there internet agreement ).
With 'connect to an external WiFi' turned on, I touched on the list of WiFi internet SSID's > BTWiFi-with-Fon
It connected OK (does not need a password ) .
Router IP = 100.109.0.1
Ip Address = 100.109.162.242
Subnet mask=255.255.0.0
DNS1 = -.-.-.-
DNS2 = -.-.-.-
Security None.
So with no DNS It is not going to work.
Trying to connect to my WiFi having told it to 'Forget' BTWiFi-with-Fon first.
My WiFi connected ok.
Router IP = 192.168.0.1
IP Adrress = 192.168.0.109
Subnet mask = 255.255.255.0
DNS1 = -.-.-.-
DNS2 = -.-.-.-
Security WPA2
Yet again No DNS.
You can not configure any IP settings on the car touch screen.
Also configured an old WiFi/router to act as an Access point just for the car use, with a 10.10.10.X IP range but it would not even connect to that !. (I could connect to my iPhone, iPad, Laptop ok with that old router / access point).
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I would hazard a guess that the blank DNS fields simply mean “use the router’s configured DNS”, On that assumption, the settings from your own WiFi look promising to me, ie it ought to work.
You could check the router’s DNS settings but if they were wrong, chances are a lot of other devices would not work either. Are you certain that the problem is DNS-related?
Apols as always, if I am missing something.
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Can't help with any tech issues, but having had our Evoque for approx 1yr now, I can tell you what a fantastic motor you have bought !!!
We love ours more than the kids. ;D
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Yes, wouldn’t blank dns just mean ‘take whatever dns dhcp suggests’? I.e. just do the right thing
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Hi tickmike
Sorry I am not convinced you have an AP and Wi-Fi (unless you have 2 Wi-Fi nic)
A simple test from what I understand (which should give a good indicator) is as follows (this is based on you are connecting another device to car AP when car is in Wi-Fi mode - not 4g)
Turn off 4g
Connect Wi-Fi to your Wi-Fi or another Wi-Fi source
Connect your device to car AP
Check the ip connection details
If no dns settings
Edit your device ip settings and allocate the same details but use 8.8.8.8 or 1.1.1.1 for dns (so setting your connection to static) and reconnect back
Check ip connection details are correct as you manually set
Open a browser and confirm if you can browse the Internet
If you can, make sure you have connected to the car AP
If you cannot browse the internet and using a laptop, can you ping the router IP address. If so, can you then ping a any known resolved IP address outside of your network
If you cannot, then it would suggest your Wi-Fi works like all others, and is either an AP or Wi-Fi and not both
Sorry if I am wrong
Many thanks
John
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Please Note I have Changed The Main Tittle Of The First Post..
Our New Car Connecting To Our Home WiFi Problems.
I Have Removed The Word 'Hot Spot' as it is confusing matters. :hmm:
I have four different TTF screens, The touch screen in the central dashboard area is the main one for doing lots of things (I have very few switches in the car :o) It also contains a built in Web Browser and like a phone can have many apps etc.
It is also the place where I set up the Car Connecting to our Home WiFi.
Once it has connected to our Home WiFi (with Blank DNS fields)
The cars web browser will not work, Apps will not work, cars software * up-dates will not work or up-dating the Sat-Nav * will not work.
Note All These Work Using The 4G Data.
* = some of the up-dates can be quite large and that's why I wanted to use my unrestricted home internet as to the very Limited 4G data allowance of 500mb per month . :(
So my conclusion is because those DNS IP are missing it can not do 'reverse look up' and can not get on to the internet from our home WiFi.
I hope to get chance to call in the dealers next week and try connecting some of there cars on to there WiFi to see if it is a general problem or just with my car.
I will do some more tests later when I have cut the grass.
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Hi tickmike
That makes it simpler
The one test to determine if it is your home Wi-Fi or car Wi-Fi stopping dns is as follows
You need a smartphone
Turn off 4g in car
Turn off hotspot in car
Turn off Wi-Fi in car
Turn on Wi-Fi in car
Turn on mobile phone hotspot
Connect car Wi-Fi to mobile phone hotspot
Test by using a browser
I am not sure though how your seeing your connection details from the car itself as you said you cannot change it
Many thanks
John
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Have you tried turning off the cars hotspot prior to connecting the car to your home wi-fi?
We have some Range Rovers coming in next week, not sure on the models, but if any have these features and if I get chance before they are collected I'll have a play.
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So my conclusion is because those DNS IP are missing it can not do 'reverse look up' and can not get on to the internet from our home WiFi.
I hope to get chance to call in the dealers next week and try connecting some of there cars on to there WiFi to see if it is a general problem or just with my car.
I will do some more tests later when I have cut the grass.
Whilst accepting your assertion that nothing works when connected to WiFi, I remain unconvinced that the blank DNS fields in settings are the cause. But nor do I have any other suggestions to offer.
Good idea, having a look at some of the dealer’s cars, see if they also have blank DNS when connected to WiFi.
@d2d4j, my understanding is that the car is just like a big smartphone.
If connected to mobile data, the car provides a local AP for nearby devices, such as passengers’ iPads, to access the internet.
And again like a smartphone, it can also connect to a home WiFi. The car then no longer provides an AP, but can use the home WiFi for its own purposes, downloading big updates etc, saving cost on the data plan.
It is the second of these functions, connecting the car to WiFi, that is not working. I’m sure Mike will tell me if I have got that wrong. :)
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Hi
@7lm - many thanks
Our car has 3 10.6’ touch screens, with same functions except we also have full tv (digital and iptv), dvr, dvd-blueray, games console, full Bluetooth, Wi-Fi Wi-Fi-AP, 4g etc... including full tracking and emergency calling to emergency service if car senses sudden deceleration/accident/air bag deployment etc... which uses its own dedicated connection
The dns is required and I believe tickmike is correct, no dns no resolve to any url. All our networks in car give full dns however, we have full access to settings
@ronski - turning off hotspot then connecting to Wi-Fi then turning on hotspot would be the next test. The first has to be if Wi-Fi works
Sorry if I am wrong though, we do not have Range Rover and I installed our full system into our car, complete with 4 cameras for full car cctv/dvr and 2 rear cameras for reversing.
Many thanks
John
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You need a smartphone
Turn off 4g in car
Turn off hotspot in car
Turn off Wi-Fi in car
Turn on Wi-Fi in car
Turn on mobile phone hotspot
Connect car Wi-Fi to mobile phone hotspot.
I'd recommend trying this.
Perhaps try with different WiFi security options. The car might not support WPA2-PSK or whatever your home WiFi uses.
Does it still see the home WiFi SSID?
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Thanks to my petrol lawn mower deciding not to start I ran out of time to do any more tests today. >:D
Some great things to try, thanks, just to make clear I have been trying with No 4G, No Hot spot turned on.
It shows all local to me SSID's including peoples WiFi printers.
The car system for the Infotainment and connectivity also the Ecall emergency call sos system is
Land Rover InControl Touch Pro™ infotainment system.
I noticed any type of WiFi security can be used including 'none' which was used when I tried to use the local area BT WiFi Fon.
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You must be having better weather than us, even thinking about lawn mowing. We have constant heavy rain since yesterday morning.
Fortunately, in an unplanned burst of enthusiasm, while the sun was still shining late in the afternoon before the rain started, I was overcome by a sudden urge to mow our own lawns. I’m feeling quite smug about that. :cool:
Good luck with the car’s WiFi issues, keep us posted. :)
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Hi
Many thanks
Sounds like a factory reset is needed but please do not do it. Wait until you have called at garage and let them decide
The only other thing I can think off, if you bought second user/ex demo perhaps it is still registered by vim to another person who has locked the Wi-Fi. It is a known issue with Range Rover/jaguars connectivity platform but one which appears not to fully accepted. However has been shown to be real and the last registered owner could take advantage
Many thanks
John
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Let’s not forget in Mike’s post #13 in this thread, it seemed to be proven that his own WiFi was allocating a valid DHCP address.
That suggests to me that it really is, very nearly, working. :)
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Hi 7lm
Yes, your correct and tickmike always showed the connection was been given dhcp address but without dns settings
Tickmike also pointed out that no access to car nic settings to preset dns or change
I suspect there are additional menus which maybe locked away which may give access to nic settings or perhaps part of the system has become corrupted
That said though, as it is still under warranty, best advice is to let garage resolve (Incase they need to replace the headunit - which would be expensive if not covered under warranty)
Many thanks
John
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I would still expect the blank DNS to simply suggest ‘auto’, or as Weaver put it ‘Do the right thing’.
That begs the question of course, why are DNS specific settings displayed, if they cannot be edited?
A thing to bear in mind is that modern cars are sold into many markets, with different software tweaks. For example, my Volvo (pre daytime running light) has the Volvo traditional ‘always on’ headlamps. Customers have no control, cannot turn them off, not even if they start pulling fuses. But the headlamps are actually a software factory setting that can enabled/disabled by tools available only to dealers, supposedly authenticated with Volvo HQ. This is so that the car can be sold/used both in countries where these lights are a full-time legal requirement, or where they are optional, or even where they are illegal.
Similarly I’d be open minded to the possibility that for some territories, for possibly sinister reasons, preconfigured DNS might be the norm...
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Hi
Many thanks
Sounds like a factory reset is needed but please do not do it. Wait until you have called at garage and let them decide
The only other thing I can think off, if you bought second user/ex demo perhaps it is still registered by vim to another person who has locked the Wi-Fi. It is a known issue with Range Rover/jaguars connectivity platform but one which appears not to fully accepted. However has been shown to be real and the last registered owner could take advantage
Many thanks
John
Yes possible dealer re-set or ? to sort it out, See post #1 Brand new car :)
I can see the Ip address's and Subnet Mask also the place where the DNS would be but like I have said it is always blank.
Well it is raining it down so going to sit in the car and see what I can find out about the problem.
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Hi
@7lm - many thanks and I understand what your saying but as such, it should be set to uk from factory as it’s intended for uk market.
Also, it is not doing the right thing with dns and I cannot see how it would without dns settings been present - it should not be a secret and blanked, even if it is preconfigured to use say the gateway IP address for dns.
Interestingly, as I suspected, there are additional hidden menu which on older version required the valet icon to be pressed for 40 seconds. This may not work on current model but I’m sure there will be a key sequence to bring up additional menus to access hidden features.
There are hidden key sequences on our headunit and a password to access hidden menus
Many thanks and sorry if I am wrong
John
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I sat in the car for about an hour but still could not get it to connect to our house WiFi. :(
I found out the car can use
4G > To car for say Sat-nav / APP's etc.
or
4G > to car plus Hot-spot (for up to 8 users)
or with 4G off
WiFi connection to an outside source to the car (eg your home WiFi or say outside and cafe/hotel etc.)
WiFi to car plus Hot-spot (for up to 8 users). That is when it works.!
With a laptop in the car I turned on 4G and Hot-spot.
My laptop connected to the hot spot ok.
On the Linux terminal.
$ ifconfig
eth0 Link encap:Ethernet HWaddr 00:27:13:B3:E0:24
UP BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:0 (0.0 b) TX bytes:0 (0.0 b)
Interrupt:17
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:278 errors:0 dropped:0 overruns:0 frame:0
TX packets:278 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:24016 (23.4 KiB) TX bytes:24016 (23.4 KiB)
wlan0 Link encap:Ethernet HWaddr 00:26:C6:C3:35:0E
inet addr:192.168.0.2 Bcast:192.168.0.255 Mask:255.255.255.0
inet6 addr: fe80::226:c6ff:fec3:350e/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:167 errors:0 dropped:0 overruns:0 frame:0
TX packets:212 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:57537 (56.1 KiB) TX bytes:34522 (33.7 KiB)
$ iwconfig
wlan0 IEEE 802.11 ESSID:"LR048553"
Mode:Managed Frequency:2.412 GHz Access Point: 24:EE:9A:92:5B:17
Bit Rate=58.5 Mb/s Tx-Power=15 dBm
Retry short limit:7 RTS thr:off Fragment thr:off
Power Management:on
Link Quality=70/70 Signal level=-21 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:0 Invalid misc:51 Missed beacon:0
$ route
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
default 192.168.0.1 0.0.0.0 UG 35 0 0 wlan0
loopback * 255.0.0.0 U 0 0 0 lo
link-local * 255.255.0.0 U 35 0 0 wlan0
192.168.0.0 * 255.255.255.0 U 35 0 0 wlan0
I could 'ping' the BBC
$ ping -c6 bbc.co.uk
PING bbc.co.uk (151.101.128.81) 56(84) bytes of data.
64 bytes from 151.101.128.81: icmp_req=1 ttl=54 time=38.5 ms
64 bytes from 151.101.128.81: icmp_req=2 ttl=54 time=41.1 ms
64 bytes from 151.101.128.81: icmp_req=3 ttl=54 time=44.1 ms
64 bytes from 151.101.128.81: icmp_req=4 ttl=54 time=42.0 ms
64 bytes from 151.101.128.81: icmp_req=5 ttl=54 time=40.7 ms
64 bytes from 151.101.128.81: icmp_req=6 ttl=54 time=42.6 ms
--- bbc.co.uk ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5005ms
rtt min/avg/max/mdev = 38.577/41.537/44.155/1.729 ms
I could 'ping' the IP for the BBC
$ ping -c6 151.101.128.81
PING 151.101.128.81 (151.101.128.81) 56(84) bytes of data.
64 bytes from 151.101.128.81: icmp_req=1 ttl=54 time=190 ms
64 bytes from 151.101.128.81: icmp_req=2 ttl=54 time=38.0 ms
64 bytes from 151.101.128.81: icmp_req=3 ttl=54 time=40.8 ms
64 bytes from 151.101.128.81: icmp_req=4 ttl=54 time=39.3 ms
64 bytes from 151.101.128.81: icmp_req=5 ttl=54 time=40.0 ms
64 bytes from 151.101.128.81: icmp_req=6 ttl=54 time=40.4 ms
--- 151.101.128.81 ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5006ms
rtt min/avg/max/mdev = 38.027/64.915/190.834/56.320 ms
With 4G Turned OFF
Hot spot On
WiFi to House Connected (still showing blank DNS )
$ ping -c6 151.101.128.81
ping -c6 151.101.128.81
PING 151.101.128.81 (151.101.128.81) 56(84) bytes of data.
From 192.168.0.1 icmp_seq=6 Destination Net Unreachable
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Hi tickmike
Many thanks
Did you do the first test I suggested
4g off
Hotspot off
Wi-Fi on and connected to mobile hotspot
(turn you mobile phone hotspot on and connect car Wi-Fi to your mobile phone hotspot)
Test using a web browser on car screen - can you browse the Internet
Yes or no
Many thanks
John
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Hi tickmike
Many thanks
Did you do the first test I suggested
4g off
Hotspot off
Wi-Fi on and connected to mobile hotspot
(turn you mobile phone hotspot on and connect car Wi-Fi to your mobile phone hotspot)
Test using a web browser on car screen - can you browse the Internet
Yes or no
Many thanks
John
Hi John
No, it's greyed out, I am on 'pay as you go' so my 'Data' is permanently off :o I will ask to try it with Mrs tickmike's phone as she is on a plan.
Never used phone hotspot, do you just turn it of ? or do I have to configure it ?.hers is an iPhone 5c
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Hi tickmike
Many thanks
On iPhone, settings hotspot - turn on and use password on car Wi-Fi to connect
I guess you could try same test using home Wi-Fi but would only answer 1 question not 2
So if you
Turn car 4g off
Turn off car hotspot
Turn off car Wi-Fi
Turn on car Wi-Fi
Connect to home Wi-Fi
Open web browser from car screen
Can you browse internet
Yes no
Many thanks
John
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I will try tonight when my wife comes from work.
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Well just tried both tests John @ d2d4j but both do Not work.
Yet again they did not show any DNS Ip's.
Spoke to a Villager down our lane and he has a Jag with the same system it (same car group JLR ) and I asked if he has any problems using his house WiFi or connecting, He said he has No problems.
Not found the cars hidden menu screens yet.
Off to the dealers tomorrow.
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Hi tickmike
Many thanks
Sounds like you have a faulty headunit or one which has not been fully setup
Good luck at garage and they should be able to diagnose at same time
This is our car as below
Many thanks
John
(https://uploads.tapatalk-cdn.com/20191014/77a69961dbca9464fbdede4049109e68.jpg)
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Mike,
Did you ask your neighbour down the road whether DNS fields were blank when config was viewed?
Fwiw, whilst I’m aware that d2d4j disagrees, my betting remains... that the blank DNS fields are normal, and simply mean “don’t override the defaults”. Good luck at the dealer any roads, I hope you find the answer. :)
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Hi
@7lm many thanks. You could be correct but it’s just I cannot see any reason why the dns fields should be blank. There not a secret as the gateway is not a secret but that is displayed even though it cannot be changed
I guess we will find out tommorow when tickmike updates his post
Many thanks
John
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Mike,
Did you ask your neighbour down the road whether DNS fields were blank when config was viewed?
He admitted that he is not technical and all he knows it works.
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I went into Derby on the bus then once I done my business in the city centre made my way to the LR dealers.
One of the things I talked about was this problem, So I said to the rep let's sit in the New Evoque and you show me how to set it up.
He connected it ok to there WiFi.
Guest what he could Not get it to work, web browser would not load or any APP's etc. so I said I bet the DNS info is missing, it was, he tried again using his phone as a Hotspot to connect to the car, It Would Not work,
The DNS was missing.
I said go and have a word with the Tech guy, and It is a known fault the Tech guy said and the DNS should be displayed in the config info.
The Tech guy communicated to the car while it was still at my home but the car had an odd error message so it would not let him reset the head unit.
so guess what I have to take it in for a day >:(
I will get them to do the Software and Map up-dates while they are sorting it out.
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I’d not place toooooo... much faith in technical knowledge of motor mechanics as applied to networking protocols and for that reason, I maintain my prediction, the blank DNS will turn out to be normal. ;)
For instance, my iPad lets my Billion router handle the DNS, I don’t configure it. My router simply defaults to my ISP’s (Zen) DNS, I don’t configure that either. It all works, but neither my router nor my iPad actually displays the address of Zen’s DNS servers.
But it’s good news you have got the dealer ‘on the case’. Whether I am right or wrong about DNS, hopefully, perhaps with advice from factory to dealership, you’ll finally get Internet access. :fingers:
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Hi
@7lm - I believe your router would show zen dns from your router status page - I believe all routers show dns used.
Your iPad in that instance would show the gateway IP address for dns, which in turn as router is preset to use zen, would resolve using zen dns
Many thanks
John
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Hi
@7lm - I believe your router would show zen dns from your router status page - I believe all routers show dns used.
Your iPad in that instance would show the gateway IP address for dns, which in turn as router is preset to use zen, would resolve using zen dns
Many thanks
John
My router shows zen’s DNS on the ‘status’ page. But on the ‘configuration’ page, DNS is blank.
My iPad has a settings box for ‘Configure DNS’ that simply shows the word ‘Automatic’. I have to delve deeper, selecting the box saying ‘automatic’ before I see the actual DNS, which is the address of my router.
Imagine now a dumbed down version of each of those aimed at motorists, not geeks. I can easily believe the designers might decide not to bother at all presenting DNS.
@ Mike one further thought... are you sure that your WiFi router is correctly set for Automatic DNS? An easy say to do so is to delve into the WiFi settings on your iPhone. If DNS is set to automatic, and the iPhone works, it would confirm the router is probably working ok.
Do not actually modify the iPhones config, just check, to see what it contains.
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Hi
@7lm - many thanks. You could be correct but in that case, why show dns at all and gateway details etc...
Sorry not having a go at you sorry and I understand your theory but never seen any device not show network details - even if you cannot change them
iPhone shows auto on dns and shows the dns details. These are mine and both work
Many thanks
John
(https://uploads.tapatalk-cdn.com/20191015/5b91703cd4223c1d81083c949fc826a4.jpg)
(https://uploads.tapatalk-cdn.com/20191015/e3a1c4e979da9ff0a96e5f7e4a94ebc6.jpg)
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Curious that your iOS settings has the Google DNS in addition to the local router. Mine just has the one, which is that of the router. I’m guessing that’s something in your router config?
I may of course be wrong about DNS displayed on the car. Hard to believe I know, but just once or twice in my life, I’ve been wrong about other things too. Maybe even more than once or twice. :D
Main thing is, the dealer has accepted it doesn’t work, and will hopefully be able to make it work.
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@7lm , As far as I know all my WiFi access points are configured and working well at home / garden, I did put in one of my earlier post that I set up another access point just for the car use with a different Ip range and different DNS but like I said that did not work.
Well what ever the Tech guy tried to re-set from a-far has stopped the 4G, Hotspot, and WiFi, >:( so now I need it sorting ASAP.
This Tech guy all he does is electrics / electronics and not mechanical work, I hope to meet him when I take it in, see what his knowledge is like ;)
On a iPhone you can set the DNS manually and add 8.8.8.8 or ?
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It’s certainly a treat these days, to get to meet anybody technical at a franchised dealers. Make the most of it. :)
There seems to be an assumption that the only thing customers want is complimentary coffee and a pleasant smile from the receptionist. Most of the people that I know would happily forego the coffee and the smile, if they could have just 2 minutes to talk turkey with the technician/mechanic. :(
These comments are based on experience with Saab, Volvo and VW. Range Rover, or others, may be different.
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I first got a big hug from the receptionist at the dealers today :blush: and yes got the roast coffee and lots of biscuits to dunk :yum: Tea later as well because I was there about two hours just having a general chat with some of them. :D
Well it passed time while I had to wait for my bus.
Spoke to the guy in-charge of the mechanics when I was thinking about buying an Evoque, picked his brain if I could get a full sized spare in the boot (and other things).
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I've just checked in a very nice Evoque thats sat in our yard, and can confirm that I was able to connect to our wifi and then browse the internet.
As per attached picture our DNS settings are shown correctly.
The strange thing is that I could not open settings again, the button registers my finger press but settings never open, I'll try again later but if not someone many miles away will end up with our guest wifi setup on their new Evoque.
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It would indeed, then, appear that I was wrong about DNS display. :-[
But I feel a bit sorry for the person who appears to be trapped inside the console, trying to claw his way out? :o
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It was indeed a very reflective screen, alas I did escape ;D
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I've just checked in a very nice Evoque thats sat in our yard, and can confirm that I was able to connect to our wifi and then browse the internet.
As per attached picture our DNS settings are shown correctly.
The strange thing is that I could not open settings again, the button registers my finger press but settings never open, I'll try again later but if not someone many miles away will end up with our guest wifi setup on their new Evoque.
Thanks for trying that, it is good to know.
I've got that problem as well with the settings access. >:( I can set a short cut on my personal touch screen settings and that gets around that problem , I think the car will remember your password but it would not show your guest set up as it would be out of range (I could be wrong).
Is that one of the jobs your firm does , deliver new cars ?.
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One of our workshop customers is a car transporter firm, they used to take brand new cars out to Germany regularly, six months to a year later the cars come back. Basically the squaddies get a very nice discount and don't pay any Vat, they have to keep them for six months to a year (not sure on the specifics) and then they can sell them on for a nice profit, as do one or two others in the chain. The sensible ones work their way up to SVR Range Rovers. I tried to get in on it, but it was a bit of a closed club. With the soldiers being pulled out of Germany it's not going to last much longer anyway, in fact its been weeks since the last lot came back, used to be two truck loads (16 cars) a week a few years back.
As for the Evoque it let me into the settings this morning, so I managed to get it to forget our network.
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@Mike,
Just wondering... have you taken the car in yet? Any resolution?
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@Mike,
Just wondering... have you taken the car in yet? Any resolution?
No Tuesday 5th, What with this and a one inch scratch my wife spotted along one of the doors on handover they are doing plus about six other items it will need more than one day in :(
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Good luck then. :)
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Well that was a waste of two days. >:D >:D >:D Thanks Inchcape of Derby.
The WiFi Problem has NOT been sorted, they said it now works.
One inch scratch is still there, they said it had been done.
Had problems with the fuel gauge and now it has to go back next week to have the fuel tank out to get to the sensor (what a great design not, old cars you just got access to the tank sensor via the boot).
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Oh dear. I’m afraid I have no real faith at all in franchised dealers, regardless of make, these days. :(
Don’t be too negative about serviceability though. I think that's just a consequence of the fact everything is designed by computer... maximum amount of tech into minimum space. Enabling all the safety gear, impact bars, crumple zones and airbags etc, yet still the same room for passengers and luggage.
Even my 12 year old Volvo, last week I noticed needed a side marker bulb. Officially, the whole front bumper is supposed to be removed, so the headlamp assembly can be extracted. I felt chuffed as I managed it by ‘simply’ removing the air cleaner, the air cleaner housing, the electric brake vacuum pump that kicks in when engine isn’t running, and lot’s of other bits.
Was so much easier on my all time favourite car, MK3 Cortina. ::)
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I am loosing faith in them as well.
It's odd how some of the cars out of the factory the WiFi connection to an external source works and some of them do not.
Still waiting for the service manager to reply to me (but I do not know even if he got my email as they seemed to be plagued with IT problems on the main Inchcape system and is down a lot >:D).
Not sure how they can tell me they buffed out the paint scratch but there is no sign of any work being done on it. :hmm:
Well done on the lamp replacement, all mine are LED but they do wear out eventually.
I fitted an MGB overdrive on a Ford Escort MKII once and Ford Research said they did not know of another one at all on any Ford car at the time, before the days of 5th and sixth gears. ;D
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I had Escorts as well, marks 1, 2 and 3. All inherited from Dad, when he upgraded his own cars.
I remember persuading him (Dad) to assist me removing the gearbox from the mk1, with the car on ramps in the driveway, the two of us lying underneath. Not being particularly mechanically minded, his job was just to help me take the weight. And being at the wrong end, he was the one who got a face full of lovely gearbox oil, dribbling from the output seal when we removed the prop shaft. Happy days. :)
Sorry to hear the WiFi problem persist. :'(
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Trucks and cars are far too complicated these days. I was speaking to one of our subcontractors yesterday. His Ford Kuga has been to various specialists and they can't work out why it keeps going wrong every few months, his only option now is to move it on.
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Well at last they have got this working by re-installing the 'In-control' software again (took 5 hours :hmm:)
Now I see the access point IP and DNS IP's, the apps and website do now work.
My Sat-nav tells me there is an update but does not say how big the file size is >:( Like a lot of cars now the car with just the ignition on goes into 'Battery Saving Mode' after about five minutes which may be good for the battery but if you then have to have the engine running while I do the update it is going to waste a lot of fuel. :o
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Good to hear they finally got it working, hopefully it will just download the update with ignition off, only one way to find out.
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Doesn't it have an 'auxiliary' position that just powers-up the satnav etc without the actual ignition being on? I've not used a car that doesn't.
:)
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but if you then have to have the engine running while I do the update it is going to waste a lot of fuel.
You may be worrying too much.
I did once research the amount of fuel used when idling. It was when preparing for a long trip in forecast wintry conditions, and I wanted to know how long I’d be able to maintain heat for if the traffic got stuck in snow.
I don’t remember the exact fuel consumption, but I do remember it was nearly nothing - literally, trivial. :)
Obviously, don’t do it in your garage though - which would quickly fill with poisonous exhaust.
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Doesn't it have an 'auxiliary' position that just powers-up the satnav etc without the actual ignition being on ?
Yes that is what I use but after about Five minutes you get a message to say start the engine or the system will shut down ( and it does >:D ).