Kitz Forum

Broadband Related => ISPs => Topic started by: adslmax on July 13, 2019, 03:23:31 PM

Title: Cerberus G.fast estimated
Post by: adslmax on July 13, 2019, 03:23:31 PM
Why is zen and cix saying I would get 114/9 but Cerberus checker say I can get it for 175/21 for g.fast? How can other isp say I would get 114/9 but I wouldn't believe this until Cerberus say my line can do 175/21? Who tell the truth? I have fired off email to openreach to enquired of why some isp's say I get low on g.fast but cerberus seem look fine for 160/30 product when it say I can get 175/21? I don't mind upload of 21 but the download of 175 for these product 160/30 is much twice as FTTC 80/20 to 175/21. But I don't want to order it and later get activated on the line for just 114/9 as I would lose lots of money and stuck on 12 months contract etc.

See here:

https://ibb.co/nfqfNZS
Title: Re: Cerberus G.fast estimated
Post by: pooclah on July 13, 2019, 05:34:19 PM
Max did you not see this?

Quote
*Estimated speeds.  Bandwidth is dependent on line length and quality.

GFast service at this location may not achieve the usual average speeds due to a longer than normal line length.  By ordering you accept the risk.

And before you ask again why houses close to you get better estimates Kitz explained very clearly here
https://forum.kitz.co.uk/index.php/topic,21048.msg367797.html#msg367797 (https://forum.kitz.co.uk/index.php/topic,21048.msg367797.html#msg367797)

Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 13, 2019, 05:36:03 PM
yes but .... distance from the cab is not the only factor, You need to know what route the U/G cabling takes, and where the DP's and JBs are (this one I find it hard to believe it) because four houses are the same cable route underground to the same street cabinet (pcp 8) as DP and JB are on top foot pathway with all 8 houses from it - how did I know this? Because the dsl checker on ADSL2+ all on the same line by houses to DP and JB to the pcp cabinet 8 (not the fibre cabinet) all houses have the same estimated on ADSL2+ with between 7 to 17Mbps.

both next doors to my house the g.fast speed 227/35 and 246/38 compared to mine are 198/29 but openreach email say my property should be 227/35 (same as two next doors at 231/35 (before was 330/50) so I do trust that four houses by mine are like this way:

House 1: 231/35 (two next doors on the left side) House 2: 227/35 (next door) House 3: 227/35 (mine) House 4: 246/38 (next door) House 5: no g.fast (two next doors on the right side)

https://i.postimg.cc/19X1bkhB/g-fast-speed.jpg

I believe all four houses should have similiar speed estimated for g.fast between 246 and 227 for downstream and between 38 and 35 for upstream.
Title: Re: Cerberus G.fast estimated
Post by: pooclah on July 13, 2019, 06:36:33 PM
yes but .... distance from the cab is not the only factor, You need to know what route the U/G cabling takes, and where the DP's and JBs are (this one I find it hard to believe it) <snip>

There's the problem.

How do you know that your line is a similar length to your neighbours?  It could have been longer initially or maybe re-routed to a longer line in an effort to find a better pair after a complaint.  Who knows?
Title: Re: Cerberus G.fast estimated
Post by: Chrysalis on July 13, 2019, 11:02:47 PM
Marketing

Openreach estimate a range.

Isp's are fighting for your custom and the most aggressive may provide an estimate on the upper side of that range or even higher than the range itself..

If they estimate a higher speed they more likely to get your custom.  Some isp's might even be willing to push openreach to try and get a higher speed via engineer work if its underwhelming and reflect that in their estimates.

Clearly you are very curious max, just order it (dont cancel) and satisfy that curiosity then we know what your line can actually do :)
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 16, 2019, 03:55:26 AM
I found nearby DP in footway to next two doors with smaller GPO box there in their front garden photo here https://ibb.co/dQ3vmV2 (neighbours has approved and accepted of this photo taken. This house get 330/50 on G.fast)

Photo here of nearby DP pathway https://ibb.co/pZHrfZh

Been look into my outside cupboard (locked) and can see small GPO and I unscrew and took photo of it and screw it back on without touch these. Maybe this one is issues with G.fast low speed? Photo here: Screwed secure: https://ibb.co/7Cm8G9Y and Unscrewed GPO box: https://ibb.co/2dz7PYH (these seem lots of wiring on it with all different colours) my house got 4 master sockets (hallway, living room, two upstair bedrooms)

https://www.britishtelephones.com/bterm.htm
Title: Re: Cerberus G.fast estimated
Post by: fat jez on July 16, 2019, 06:29:09 AM
How can your house have 4 master sockets? Do you have 4 BT lines?
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 16, 2019, 12:51:04 PM
My house already got 4 master sockets when I was moved to this property 15 years ago with one of the weirdo with payphone on the wall in upstair before it was removed by the council.
Title: Re: Cerberus G.fast estimated
Post by: j0hn on July 16, 2019, 01:18:28 PM
I think you're confusing extension sockets with master sockets.

4 connected master sockets could cause issues.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 16, 2019, 01:21:49 PM
The master socket in hallway only got two wiring on it with faceplate when openreach engineer fitted new mk4 socket and told me there is no entension wiring at all. So, make me wondering the other three master sockets where was all the wiring coming from?
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 16, 2019, 01:29:45 PM
Updated got email from openreach they have now corrected my line with G.fast estimated due to error database. BTw has now updated. Wow, changed from 114/9 to 280/27  ;D :). I better get back to Zen Internet and see what they have to say on their system will it be 330/50 or still 160/30.

New screenshot below on my g.fast line from old estimated to new estimated.

Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 16, 2019, 02:43:31 PM
Good news :) Zen Internet has placed an order for me to have g.fast. Moving away from Plusnet to Zen for both line & g.fast, so I will be no longer with PN soon.

Thanks for choosing Zen.

We will aim to deliver your AVM FRITZ!Box 7530 approximately 3 working days before your service goes live. We'll let you know once your parcel has been dispatched.

G.fast order is 160/30 to start off first for couple of months as I only afford no more than 50 a month max. Activation will be 10 working days from today.

Title: Re: Cerberus G.fast estimated
Post by: tubaman on July 16, 2019, 03:39:06 PM
Looks good!
Assume you will still be using the MT992 modem with this, so will get no actual line stats?
 :)
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 16, 2019, 03:53:30 PM
Yes I aware of this. Mean the end of looking up DSLstats and no more line stat. Zen say my line can do 280/27 but placed an order on 160/30 and should be no problem getting 160/30 for now cos of my budget limit. I could have gone to BT but their are expensive side and not sure if their support are any good? But BT do have line stats very limit on BT Smart Hub 2. Oh well, time for me to stop using dslstats and stats.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 16, 2019, 03:58:04 PM
May I ask what are the maximum throughput for 160/30 on G.fast? I think around 152/27? Not sure of G.fast IP Profile rate?

Got email from PN

Hello ************,

Account username: ***************

Phone number affected: 01952******

We're sorry to hear you're leaving us.

Another service provider has told us that you're moving your broadband and phone service away from Plusnet.

If you've already received an email from us with information about the transfer of one of your services, please ignore it and refer only to the information contained within this email.

Your broadband and phone service is scheduled to transfer automatically on 30th July 2019 and will result in the cancellation of all your Plusnet services.

Because you're moving your broadband before the end of your minimum term, you will be subject to early termination charges. These have been calculated at 12.48. (Already got 45 referral scheme that will paid that off 12.48 fee plus the last 90 days of service cos PN haven't fixed my billing issues since last October 2018 with no fix date. Useless PN).

DSLChecker has updated: There are multiple orders open on your line which are due to complete by 30-Jul-2019.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 16, 2019, 05:55:42 PM
Does anyone know where I can buy G.fast modem that support will work with dslstats?
Title: Re: Cerberus G.fast estimated
Post by: ejs on July 16, 2019, 06:06:25 PM
I don't think dslstats or any other stats monitoring software even supports G.fast.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 16, 2019, 06:20:26 PM
Ok which G.fast modem is best to buy with limit stats (cos I need to check maximum data rate as it important for me) before decided to upgraded to 330/50 in future. Without this, will be very difficult to tell if openreach engineer will not tell me what the maximum rate on the line (I have to be very polite to him or her)
Title: Re: Cerberus G.fast estimated
Post by: re0 on July 16, 2019, 09:43:46 PM
I don't think dslstats or any other stats monitoring software even supports G.fast.
DSLstats will work with G.fast but certain functionality will be incompatible/incomplete, such as:
I imagine bitswapping may also be out of the question, for both "per minute" and "per tone".
Title: Re: Cerberus G.fast estimated
Post by: burakkucat on July 16, 2019, 10:43:18 PM
I found nearby DP in footway to next two doors with smaller GPO box there in their front garden photo here https://ibb.co/dQ3vmV2 (neighbours has approved and accepted of this photo taken. This house get 330/50 on G.fast)

Photo here of nearby DP pathway https://ibb.co/pZHrfZh

All I see is just three contiguous footway joint-box lids. Are you sure that the DP, through which your property is connected, is below?

Quote
Been look into my outside cupboard (locked) and can see small GPO and I unscrew and took photo of it and screw it back on without touch these. Maybe this one is issues with G.fast low speed? Photo here: Screwed secure: https://ibb.co/7Cm8G9Y and Unscrewed GPO box: https://ibb.co/2dz7PYH (these seem lots of wiring on it with all different colours)

Ah, yes. A BT52A. (The "BT" stands for "Block, Terminal" and not "British Telecommunications".) It looks as if the incoming cable is armoured, with two pairs. They are connected to the bottom four terminals in your photograph. Pair one is the orange and white wires. Pair two is the green and black wires. The cable that then goes into your house is connected to the top four terminals. It also contains two pairs. Pair one is blue and orange wires. Pair two is the green and brown wires. All I can say is that there is a potential for two separate circuits (two separate lines). So yes, there is a possibility for there to have been two master sockets and two extension sockets.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 16, 2019, 10:57:03 PM
All I can say is that there is a potential for two separate circuits (two separate lines). So yes, there is a possibility for there to have been two master sockets and two extension sockets.

Thanks I will ask engineer when he come to my house to install G.fast to removed 2nd pairs. Or will it make no difference to G.fast?
Title: Re: Cerberus G.fast estimated
Post by: burakkucat on July 16, 2019, 11:29:45 PM
I would show him the location of the BT52A and then let him get on with the task.  :)
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 12:08:24 AM
Are these the reason for low 114/9 g.fast estimate cos of BT52A? But I heard if you want to get rid of BT52A Openreach will charged 130! (not part of G.fast install) so the engineer are likely to say NO.
Title: Re: Cerberus G.fast estimated
Post by: burakkucat on July 17, 2019, 12:48:34 AM
I very much doubt it has any effect whatsoever. It is just a junction box.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 12:59:15 AM
Blimey just saw on VM promotion deal:

Save 180 in your first year with our incredible broadband Oomph deals!

Save 180

Average speed with 362Mbps

M350 Fibre Broadband
(was M200)

    Average download speeds of 362Mbps
    Average upload speeds of 35Mbps
    The UK's fastest widely available broadband

2GB data SIM

    Unlimited mins and texts.
    Data options available at check out


    40 a month

for 12 months
then 55 a month

35 set up fee applies
(12 month contract applies)

No Virgin Phone Line

**make me wonder why is G.fast (with DLM) are seem so expensive 160/30 for 49.99 a month for 12 months with 55 activation fee with Plusnet mobile sim only (30 days) with 4G (ee) with unlimited texts and calls with 8GB data for 10.50 a month while cable broadband 362/35 (no DLM) only get a best deal 40 a month for 12 months with 35 activation fee with sim only to get free unlimited calls and texts with 2GB data (4G) with EE Virgin is a win win deal.**

https://www.virginmedia.com/shop/broadband/broadband-only

G.fast 160/30 with Plusnet sim only 60.49 a month inc 55 activation fee (12 months) totally 780.88
Cable 362/35 with VM sim only 40.00 a month inc 35 activation fee (12 months) totally 515.00 (saving of 265.88)

I think I have to cancel Zen G.fast and placed an order with VM deal instead later today. Plus PN cease fee 30 to Openreach to stop FTTC / line rental when my contract end October this year.

Title: Re: Cerberus G.fast estimated
Post by: re0 on July 17, 2019, 01:31:51 AM
I thought I was indecisive. :P

The way I look at the situation is that 80/20 Mbps is doing you well and it seems there is actually very little reason to change it. If value was your main concern and 80/20 was enough, you'd just stick to it. Heck, you could probably get away with 55/10 or 40/10 for a couple of users at peak.

For the VM cable vs G.fast situation, I personally would be tempted by the latter as long as I could attain a reasonable speed. The overall quality, including factors such as latency and jitter, should be better with G.fast (and even your current FTTC) compared to VM's cable product; the VM experience could be further impacted by utilisation in your area, which you can find out.

If I was in your situation, I would just leave the order for G.fast alone and just stick with the decision to have it. If you cancel it, you will order VM, probably subsequently cancel that and be right back at square one again.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 01:41:49 AM
What your view ? Staying with FTTC 80/20 and enjoy free until October when contract has expires than leave PN and order G.fast in October with Zen or stay with G.fast order and use 160/30 stable than VM 362/35 as you are probably right that VM are terrible utilisation in my area.

I only got to pay PN for early fee 12.48 for the remaining contract that easy wiped off by my refferal scheme still stand at 45 credit but PN email to me say I would lose LRS non refundable and will lose all my referral scheme 45 credit will be wiped off) CHEEK of PN.

Alright I leave my G.fast order alone and go ahead with G.fast.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 01:44:57 AM
Blimey Zen Internet has updated new website revamp just now: https://www.zen.co.uk/broadband/ultrafast-fibre-broadband
Title: Re: Cerberus G.fast estimated
Post by: re0 on July 17, 2019, 02:02:10 AM
. . . stay with G.fast order and use 160/30 stable than VM 362/35 as you are probably right that VM are terrible utilisation in my area.
Only really a couple of ways to find out for sure and that is by either ordering it for yourself and trying it, or asking a neighbour, friend, or family member who has it locally what their experiences are.

ThinkBroadBand's quality metrics, at least in the past, have highlighted how horrible the quality of VM can be. I think my view in my previous post might be a bit dated, since the data here (http://labs.thinkbroadband.com/local/map-tech#6/54.227/-4.504/techcable/metricquality/) is showing a lot more in the green and yellow for quality - though still comparatively worse than FTTC.

What were the finalised Zen estimates for your connection that they sent via email? I know you mentioned the system(?) said your line is capable of 280/27 (worse case scenario estimates).
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 02:06:10 AM
Well Zen say 114/9 is now no longer as it will be 280/27 on my line but asked me if I want to order 330/50 but can't afford 59.99 so, they placed the order for 160/30 instead for 49.99 for now. Until I pay off Plusnet, water rent, house rent (bedroom tax) and credit card to pay off 1700. Then I can upgrade to 330/50 after xmas.
Title: Re: Cerberus G.fast estimated
Post by: re0 on July 17, 2019, 04:46:16 AM
If money is tight/better spent elsewhere, then perhaps it would be better to hang on with 80/20 FTTC from PN? Otherwise, stick with the order.
Title: Re: Cerberus G.fast estimated
Post by: tubaman on July 17, 2019, 08:37:41 AM
If money is tight/better spent elsewhere, then perhaps it would be better to hang on with 80/20 FTTC from PN? Otherwise, stick with the order.

My view as well. Your PN service seems reliable enough, and unless you actually need the extra speed then I would have thought paying off things like your credit card would be a better thing to do with the money.
I get that a faster connection is a nice thing to have, but I'd have real trouble justifying that extra cost for a 'nice to have' when there are other calls on the available money.
 :) 
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 09:25:48 AM
G.fast order has now been cancelled. Going to stay with PN FTTC until October for now. Zen will refund 104.99 back to my bank card.
Title: Re: Cerberus G.fast estimated
Post by: johnson on July 17, 2019, 09:28:59 AM
I don't think I'd be alone in saying I think thats a good choice adslmax.

Sorry to butt into the thread, but for a while now I have seen you um and ah about new services. From the warmest of places, could you specify what it is exactly you cant do with your 80/20 connection?  :)
Title: Re: Cerberus G.fast estimated
Post by: j0hn on July 17, 2019, 01:13:18 PM
Isn't your Plusnet FTTC still free Max?

I've no idea why you would want to cancel it and switch to an expensive product you don't need when your current free broadband serves your needs.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 01:28:28 PM
No, it won't be FREE as once the bill has resolved and fixed by PN the bill will send out invoice back to September 2018. PN say it won't be free service. As PN say we not a charity as we are a business. The bill has to be paid once it resolved.
Title: Re: Cerberus G.fast estimated
Post by: jelv on July 17, 2019, 04:00:56 PM
I note this hasn't been answered!

From the warmest of places, could you specify what it is exactly you cant do with your 80/20 connection?  :)
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 04:14:18 PM
Nothing wrong with my 80/20 connection. Still happy with it. I have to put G.fast in the back of my mind for now until I leave PN in October. By the meantime, my new router are on it way to me tomorrow will be ZyXEL XMG3927-B50A router. These will support both VDSL2 and G.fast to replaced my Billion router 8800NL. So, my parents can have my Billion Router to replaced ugly Plusnet Hub One they never liked it.
Title: Re: Cerberus G.fast estimated
Post by: re0 on July 17, 2019, 04:39:13 PM
I think the choice to stick 80/20 is a wise one. Really, if you got stuff to pay off.

If you sign up to Zen in the future, you could request that they DON'T send you their Fri!tzBox and they may be willing to waive the 55 activiation fee. If they are not willing to waive the fee in such a circumstance, then just take their router and keep it spare. The benefit of having the router they sent is for diagnostics, since they have insisted I use it when I had an issue despite using multiple devices of my own.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 04:43:04 PM
re0 - Very wise and true. I stick with FTTC and use ZyXEL XMG3927-B50A as these will be excellent router. But, I hope it work out of the box to work with VDSL or might need settings change with the help from you or other for VDSL config. Will be using this router. So, no more Billion router and no more TP Link VR2600 (wireless) because XMG3927-B50A already got the stronger wifi on it.

I was very surprise how good from A&A and they are very well professional manner better than Plusnet. They know what they are talking about. THey advise me as for two peoples in my household, would stick with FTTC 80/20 are more than enough. But they say it down to my money if I want G.fast or not but they advised me G.fast is a new service and not fully nationwide yet and the price will come down sooner or later when they have more FTTP in UK. They say they do have both 160/30 or 160/50 for G.fast and will not SOLD 330/50 for time being. A&A are the best provider by miles ahead with sales, support, tech support etc but they quoted G.fast Home 2TB 160/30 with line only cost 65.00 monthly fee or G.fast Home 2TB 160/50 with line only cost 75.00 monthly fee with one off of 120 activation fee for G.fast and line only in a 12 months contract.
Title: Re: Cerberus G.fast estimated
Post by: jelv on July 17, 2019, 05:02:45 PM
I have to put G.fast in the back of my mind for now until I leave PN in October.

So what do you anticipate you will want to be able to do in October that won't be able to do using 80/20 from Plusnet/Zen/A.N.Other?
Title: Re: Cerberus G.fast estimated
Post by: re0 on July 17, 2019, 05:07:13 PM
Yes, A&A is very, very good for support. But for the majority of us, we'd hope we would really only need support a couple of times a year at most. You'd be paying more for the quality of service overall, but less options for speed and data usage.

To be fair, 2TB is actually a lot; I don't think I could ever download more than 1TB a month realistically - even on G.fast under normal circumstances. But my issue is they have no 330/50, and the additional 10/m for 20 Mbps more upstream is excessive in my opinion. I would rather pay 59.99/m for 330/50 from a good provider with more than decent support than 75/m for less downstream with a provider with excellent support.

Despite having no external antennas, the XMG3927-B50A does have some decent Wi-Fi speeds. My smartphone is limited to 433 Mbps Wireless AC, but as long as I am in the same room as the router it can pretty much max out the connection (~280 Mbps downstream). Even a couple of rooms away, ~100 Mbps downstream is still possible.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 05:15:00 PM
So what do you anticipate you will want to be able to do in October that won't be able to do using 80/20 from Plusnet/Zen/A.N.Other?

Hard to say unless PN offer me another good deal for FTTC in October but problem is if they don't fix my billing issues by the time in October (well over 12 months of waiting for fix) then I will leave PN with no choice. As I don't want to end up another 18 months with 12 months totally 30 months with no fix on my billing issues, no way! As I know many of users might think of me as a lucky sod cos of free service but it not true as PN never say that. Still have to pay it once they have or ever resolved my billing.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 05:19:32 PM
My smartphone is limited to 433 Mbps Wireless AC

Same here. My note 4 smartphone are limit to 220 something with Virgin Media 350/20 last year.
Title: Re: Cerberus G.fast estimated
Post by: jelv on July 17, 2019, 06:49:55 PM
I can see why you'd leave Plusnet, but why not migrate like for like (i.e. Zen 80/20)? What is making you consider G.fast if you have no need for higher speed?
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 17, 2019, 06:51:51 PM
Yes more likely I move to Zen 80/20 in October like migration over.
Title: Re: Cerberus G.fast estimated
Post by: Chrysalis on July 17, 2019, 11:31:06 PM
What your view ? Staying with FTTC 80/20 and enjoy free until October when contract has expires than leave PN and order G.fast in October with Zen or stay with G.fast order and use 160/30 stable than VM 362/35 as you are probably right that VM are terrible utilisation in my area.

I only got to pay PN for early fee 12.48 for the remaining contract that easy wiped off by my refferal scheme still stand at 45 credit but PN email to me say I would lose LRS non refundable and will lose all my referral scheme 45 credit will be wiped off) CHEEK of PN.

Alright I leave my G.fast order alone and go ahead with G.fast.

prove everyone you not indecisive as you have been so much in the past and see this order through max, thats your motivation, you cancelled so many orders in recent times.  If you cancel I wont take any more of your migration posts even a tiny bit seriously as it seems you just order and cancel within a few days again and again.
Title: Re: Cerberus G.fast estimated
Post by: dee.jay on July 19, 2019, 08:33:13 AM
My only one comment here, and from here on out I refuse to participate is any more of Max's threads.

It's been said, by Max that "I'm happy with 80/20". If that is the case, why are you bothered about G.Fast at all?

If I could get 330Mb I'd be biting whatever hand can feed it me! However, I know for a fact I'd use 330Mbps. I'm in the midst of the summer decline of sync rates, 64/68MBps on each of my lines, both were at around 70 before. I'm more than happy with my balanced 125-130Mbps throughput, but I know I could always use more.

Ideally though, nothing compares to FTTP, where crosstalk and all that crap would be something I could forgetabout.
Title: Re: Cerberus G.fast estimated
Post by: aesmith on July 19, 2019, 08:49:17 AM
From the warmest of places, could you specify what it is exactly you cant do with your 80/20 connection?
That's a question that I always wonder about whenever high speed services are discussed.  Sometimes it seems to be speed just for the sake of boasting about the numbers.  For example when you hear people on the radio talking either about how other countries have so much faster provision, or about UK plans for super high speed services - they never go on to say "these speeds enable users to ....."

Apart from a pretty idiotic comment I heard about 5G, saying it would enable people to download a high definition movie in a few seconds.

My own view is that the obsession with speed in it's own right is because it's a simple figure that can be quoted and compared without having to understand more subtle issues.
Title: Re: Cerberus G.fast estimated
Post by: kitz on July 19, 2019, 11:59:29 AM
Max.  With all due respect I think it's time you faced a few facts.
You are already fortunate enough to have one of the best FTTC connections in the UK and I cannot comprehend what you actually need the additional bandwidth for.

Over the past year alone I have seen you place orders with numerous other ISP's only for you to cancel them within a few days.   This is unfair on them because it places additional burden on them from the numerous questions that you also obviously bombard them with.

Re Plusnet.   Whilst there is no excuse for the billing issue - I do feel to be fair that their support have been admirable when it comes to the amount of support tickets.  Also bear in mind that I'm not aware of any other ISP who is quite so willing to run so many GEA tests and many will refuse to do so unless their is an active fault on the line... and even then some of them won't share the results with you.  I also feel that you should not be too harsh because some of the deals they have supposedly offered you are better than what I've been able to negotiate.   If you don't have an active fault on the line then I do not see the point in going else where when it is quite obvious that funds are limited and you have other outstanding debts.

AAISP is a fantastic ISP with some of the best support agents anywhere..  but also be aware that they are very technical and some of them can be very frank.  RevK for example does not suffer fools gladly and he certainly is not best known for his tolerance towards people who he feels are wasting his time.
   

I hate to sound pessimistic, but I do not feel that g.fast would be your answer.   Based on my daughter's experience g.fast is highly unpredictable speeds are never the same and they have even had a period where the DLM got a bit too aggressive and their speeds were worse than on VDSL2.   I think their line length is similar to yours and if it was up to my daughter alone, then she would go back to normal FTTC as soon as their contract has expired.   My daughter is not one to bother about speeds nor DLM or latency, but if she is getting fed up of noticeable changes then I really do worry you would cope.    I honestly fear that the constant changes in sync speed could affect your mental health.

I have seen you say at least half a dozen times within about the past 6 months that you agree g.fast may not be the best thing for your circumstances.   Yet within a week you forget all the previous advise and information given to you by various members of the broadband community (not just here but on numerous sites) and it's back to square one and yet again you are placing more new orders and around the same circle we go again.

-----

I kept out of this latest discussion because I've felt I have already explained to you at least 3 or 4 times in the past why g.fast speeds are different for premises in the same street.   I even went to considerable length to type out a reply showing the layout in my daughters road with the location of the DPs and JBs..  yet here we are over a year later and you are still asking the same questions.  I'm not sure what you are hoping to achieve, its almost like you will ignore the theoretical facts if they are not what you want to hear. 

This post may sound harsh..  but honestly Max for the sake of your health and finances you really do need to take a step back and consider your options carefully before you start going down a different path which could just end up being the road to disaster.  I really am concerned that your constant chasing of need for speed and perfection is beginning to spiral out of control.  :(
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 19, 2019, 12:24:26 PM
@good advice kitz.

I will now have to accepted that from Kitz's daughter who really can't wait to go back to FTTC as sound like G.fast are the worst ever with DLM. Thanks for the warning. I only beats myself up and try to win over OPenreach to tell them wake up as this is your idea of g.fast are suppose to be 330/30 and called ultrafast and you got no rights to bring this g.failure under DLM too much aggressive and their speeds were worse but I think they only care is MONEY not the speed.

Kitz has finally wake me up saying I am fortunate enough to have one of the best FTTC connections in the UK - this is true as still 80/20 since 2014 and it now been five years.


[Some personal information removed by admin from this section of the post]

Post edited by admin for confidentiality reasons
Title: Re: Cerberus G.fast estimated
Post by: Chrysalis on July 19, 2019, 04:11:01 PM
I was harsh and I apologise, given the financial situation I can understand why you didnt go ahead, but please take kitz's advice seriously as you really shouldnt have done the order in the first place.  Various people do it from time to time, they thinking of moving but then change their mind but you have done it so many times which is why I made the reply I did.

All the best max.
Title: Re: Cerberus G.fast estimated
Post by: kitz on July 19, 2019, 06:47:47 PM
Hi Max

Hope you didn't take my post the wrong way, but it was meant with best intentions as several of us were getting concerned that you may be becoming obsessive over something which in the long term could be detrimental to your health and well being. 

I have removed some of the very personal information that you disclosed.  I am truly sorry you are having a tough time right now, but in view of what you said, then spending more money each month on your broadband in search of better speeds and/or better routers is definitely not the right way to proceed.

May I perhaps suggest that you find an online game which may at least distract you from the current situation - it surely has got to be more beneficial than doing speed tests.     Why don't you open a thread in the chat section saying what type of things you like ie puzzles/war/achievements and I'm sure that someone will perhaps be able to recommend one that could interest you.  :)

---
ETA

I have also PM'd  you
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 19, 2019, 06:56:44 PM
Thank You Kitz I just wish my mind just stop being obsessive with FTTC thing. I decided to stay away from PC for a while.

Sorry to everyones for being a pain and I have apology to Zen for waste their time but at the end they know who I am.
Title: Re: Cerberus G.fast estimated
Post by: adslmax on July 19, 2019, 06:58:01 PM
I was harsh and I apologise,
All the best max.

No worry thanks for your kind words
Title: Re: Cerberus G.fast estimated
Post by: dee.jay on July 19, 2019, 08:10:17 PM
Hi, I too apologise if my comments were harsh. I had no idea either. If there's any advice or anything you need, let me know. Take care.