Kitz Forum

Broadband Related => ISPs => Topic started by: Bestgear on June 17, 2019, 05:09:48 PM

Title: Can't offer Faster Fibre....
Post by: Bestgear on June 17, 2019, 05:09:48 PM
Guys

I have a PN FTTC running at about 68mb, and a VDF FTTC running at 40mb at home.

I was considering upgrading the VDF FTTC to the higher speed but I now find that ALL ISP's only offer me the slower 40mb service on both phone numbers!

The BT Wholesale website shows the correct speeds - ie that the line will sustain the speeds I have....so no clues there.

So what are the ISPs using to assess my speed?

Can I complain or get reassessed?!?!

I would appreciate your views!


David
Title: Re: Can't offer Faster Fibre....
Post by: burakkucat on June 17, 2019, 10:24:19 PM
I suspect we need a few more details, please, before one of our wizards can can offer an opinion . . .

Exchange name and cabinet number are?  :)
Title: Re: Can't offer Faster Fibre....
Post by: kitz on June 17, 2019, 11:25:11 PM
What does the BTw checker (https://www.dslchecker.bt.com/adsl/adslchecker.welcome) say for each line when entering the phone no?

(ensure you remove any personal info such as phone number before posting any results on the forum)
Title: Re: Can't offer Faster Fibre....
Post by: Bestgear on June 18, 2019, 10:44:42 AM
Quote from: burakkucat on June 17, 2019, 10:24:19 PM
I suspect we need a few more details, please, before one of our wizards can can offer an opinion . . .

Exchange name and cabinet number are?  :)


Exch PENICUIK cab10.
Title: Re: Can't offer Faster Fibre....
Post by: Bestgear on June 18, 2019, 10:46:08 AM
Quote from: kitz on June 17, 2019, 11:25:11 PM
What does the BTw checker (https://www.dslchecker.bt.com/adsl/adslchecker.welcome) say for each line when entering the phone no?


The faster range 1 clean is 58.3, impacted 56.2 and observed speed latest 64.99.

Does that help!??!
Title: Re: Can't offer Faster Fibre....
Post by: j0hn on June 18, 2019, 11:18:12 AM
Quote from: Bestgear on June 18, 2019, 10:44:42 AM

Exch PENICUIK cab10.

I'm just along the road on the Dalkeith exchange.

Can you check what packages Zen show as available for your numbers?

If they only show the 40Mb package can you then check the address only, without phone number.

https://www.zen.co.uk/home/broadband/superfast-fibre
Title: Re: Can't offer Faster Fibre....
Post by: Bestgear on June 18, 2019, 12:46:13 PM
Quote from: j0hn on June 18, 2019, 11:18:12 AM
I'm just along the road on the Dalkeith exchange.

Can you check what packages Zen show as available for your numbers?



 :o

Zen offers their higher rate of fibre, as it should.....
Title: Re: Can't offer Faster Fibre....
Post by: kitz on June 18, 2019, 12:58:37 PM
Quote from: Bestgear on June 18, 2019, 10:46:08 AM
The faster range 1 clean is 58.3, impacted 56.2 and observed speed latest 64.99.

Does that help!??!

Thanks.   I can't see any reason why they wouldn't offer it at least on the line running at 68Mbps.  :/
It would be interesting what the BTw estimated range for the 2nd line is


[oops - accidentally hit the delete key when editing - sorry if the post briefly vanished.]
Title: Re: Can't offer Faster Fibre....
Post by: Bestgear on June 18, 2019, 03:03:24 PM
Quote from: kitz on June 18, 2019, 12:58:37 PM
It would be interesting what the BTw estimated range for the 2nd line is


The checker shows for the second line the max that is on the primary line but observed is 42.94/13.23

My next worry is of course crosstalk as that could impact when both are at the higher speed - I would assume the higher bandwidth service will use would expand the frequency spectrum used.

David