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Computers & Hardware => PC Hardware => Topic started by: bob.gas on May 30, 2019, 12:29:46 PM

Title: Optical drive fault?
Post by: bob.gas on May 30, 2019, 12:29:46 PM
I am trying to download my Adobe Light-room onto my PC (Tower).
unfortunately I can't get the CD to run 

I have set auto run, but still no joy. ???

Is there a way to load it other than "auto run"?
I never had this problem when on windows 7, so can't figure this one out on 10.  :-[
Any help would be appreciated please.
Title: Re: Optical drive fault?
Post by: parkdale on May 30, 2019, 02:23:12 PM
Copy the contents of the CD to your H/Drive then run setup from there, quite common problem with Adobe s/w :-\
Title: Re: Optical drive fault?
Post by: bob.gas on May 30, 2019, 02:40:11 PM
Thank you parkdale.
But unfortunately I can't get the CD to run at all in the drive to copy anything   :'(
Title: Re: Optical drive fault?
Post by: burakkucat on May 30, 2019, 03:53:37 PM
Have you checked with another CD/DVD that your system is able to access (read) it? Such a test would help by checking for any basic hardware error.
Title: Re: Optical drive fault?
Post by: bob.gas on June 02, 2019, 01:04:33 PM
Sorry for the late reply.

I did try a couple of CD's & DVD's.
one DVD started automatically, but the rest didn't.
I put one CD into the tray and went to "this PC" in control panel which showed my drive, I click on that and a sign came up saying....
"please put a disk into the drive" etc   ???
Title: Re: Optical drive fault?
Post by: Ronski on June 02, 2019, 05:08:56 PM
Some drives can be fussy with some disc's, do you have another drive you can try in another machine?

What about downloading the software directly from Adobe if they have that option?
Title: Re: Optical drive fault?
Post by: bob.gas on June 02, 2019, 07:10:22 PM
No I didn't try on another machine, as only got this one.

And don't think I can download from the web (not sure though) as I have paid for Lightroom5, and have a serial number to activate it ::)
Would I still be able to activate it  if downloaded on line?

Thank you for your input. ;)
Title: Re: Optical drive fault?
Post by: j0hn on June 02, 2019, 07:13:39 PM
Yes.
Title: Re: Optical drive fault?
Post by: bob.gas on June 03, 2019, 04:58:11 PM
Many thanks.
unfortunately I'm having trouble locating a driver on line.
could you or anyone possibly educate me (a link maybe) please?
Title: Re: Optical drive fault?
Post by: Ronski on June 03, 2019, 09:04:00 PM
I can't find an official source either, found these, but they all link back to a page where the oldest version is Lightroom 6 and I doubt your key will work on that.

https://forums.adobe.com/thread/2166156
https://forums.adobe.com/message/9973971#9973971

Found plenty of dubious sites with it though.

Do you know anybody else who could transfer it onto a USB drive?
Title: Re: Optical drive fault?
Post by: licquorice on June 03, 2019, 10:12:22 PM
https://helpx.adobe.com/in/creative-cloud/help/download-install-lightroom-cc.html

Implies you can download early versions of lightroom.
Title: Re: Optical drive fault?
Post by: bob.gas on June 04, 2019, 08:22:18 AM
https://helpx.adobe.com/in/creative-cloud/help/download-install-lightroom-cc.html

Implies you can download early versions of lightroom.

Thank you, but i did look at that site and assumed I'd have to pay again.
Title: Re: Optical drive fault?
Post by: bob.gas on June 04, 2019, 08:24:55 AM
I can't find an official source either, found these, but they all link back to a page where the oldest version is Lightroom 6 and I doubt your key will work on that.

https://forums.adobe.com/thread/2166156
https://forums.adobe.com/message/9973971#9973971

Found plenty of dubious sites with it though.

Do you know anybody else who could transfer it onto a USB drive?

That's a good idea, I can ask my friend to try it to a USB stick.
That never occurred to me  :blush:
Title: Re: Optical drive fault?
Post by: bob.gas on June 04, 2019, 10:25:01 AM
Well, i managed to find a download site from Adobe.
Now running it on my PC  hurrah!!

Thank you everyone for your help.
Title: Re: Optical drive fault?
Post by: Ronski on June 04, 2019, 05:28:52 PM
Glad to hear you got it sorted.
Title: Re: Optical drive fault?
Post by: Bowdon on June 05, 2019, 02:05:37 PM
USB cd/dvd/blu-ray don't cost much these days.

That's what I have for this computer as it doesn't have its own optical drive. I just plug in the usb and it installs anything I need.

The cheapest cd/dvd drive on Amazon looks to be 21.99
Title: Re: Optical drive fault?
Post by: bob.gas on June 09, 2019, 04:28:04 PM
Ha, would you believe.
I'm trying to download my Adobe Elements 12 now, having the same problem.
But cannot find it on the web.
So guess I'll have to try the memory stick way :)
Title: Re: Optical drive fault?
Post by: bob.gas on June 09, 2019, 04:29:57 PM
USB cd/dvd/blu-ray don't cost much these days.

That's what I have for this computer as it doesn't have its own optical drive. I just plug in the usb and it installs anything I need.

The cheapest cd/dvd drive on Amazon looks to be 21.99

Thank you for that sugestion.
I might do that if I need to download/play CD's later ;)
Title: Re: Optical drive fault?
Post by: j0hn on June 09, 2019, 04:52:33 PM
https://helpx.adobe.com/download-install/using/download-install-photoshop-elements.html
Title: Re: Optical drive fault?
Post by: bob.gas on June 10, 2019, 06:46:23 PM
thank you John.
I went through the procedure and got it downloaded, unfortunately it doesn't recognise the Key numbers  :no:
I assume it's because the key i have is for my Elements 12 only, and the download was for the latest elements, I guess?
I couldn't find a download for E 12, unless I need to go to spec savers. :-[
Title: Re: Optical drive fault?
Post by: bob.gas on June 10, 2019, 07:12:49 PM
Ha... I even spoke online with a help chat, and would you believe he/she couldn't help me as is from the "billing" dept of Adobe  ???