Kitz Forum

Broadband Related => ISPs => Topic started by: adslmax on February 28, 2019, 08:27:49 PM

Title: Virgin Media v G.Fast & Max
Post by: adslmax on February 28, 2019, 08:27:49 PM
[Moderator note: This post and those that follow have been split off from the News Article "Virgin Media increasing speeds, and DOCSIS 3.1 on the horizon (https://forum.kitz.co.uk/index.php/topic,23184.0.html)".]

If it was 500/50 then I join...but if it 500/35 nah!  :P ;D
Title: Re: Virgin Media v G.Fast & Max
Post by: Ronski on February 28, 2019, 09:10:37 PM
Yeah right  :P :P ;)
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on April 24, 2019, 11:01:56 PM
Virgin Media got upload with 10:1 today with 350/35 so could be soon be upgraded to 500/50, if that happen, no g.fast for me 217/30 will switch to virgin media 500/50.
Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on April 24, 2019, 11:22:00 PM
If it's a new tier, given your complaints about the cost of products and how much of a rip off they are elsewhere, I'm not sure you'll be wanting to pay for it. 50+ per month can be expected and they may even make you pay something like list price.

I do not believe it'll be 50Mb upload on the 500 tier either.

Either way the idea that all else being equal someone obsessed with broadband speed would buy 220/30 rather than 500/35, more like 550/36.5, is laughable.

For the curious this has gone to the vast majority of the network. Other tiers are worth watching.

Business services have not changed, and it's not on the radar for them to. Second class cable customers as ever :)

EDIT: two gigabit cities is probably pessimistic. No, Max, Telford isn't one of them.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on April 24, 2019, 11:25:04 PM
G.fast will never go faster! Slower than VDSL2
Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on April 25, 2019, 11:25:46 AM
People on 500Mb G.fast services elsewhere and 300Mb here are likely to disagree.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on April 25, 2019, 11:32:09 AM
GEA Test Estimated Line Length In Metres: 253.1 (will be very poor in g.fast estimated speed than VDSL2)
Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on April 25, 2019, 02:00:20 PM
The world doesn't begin and end at your home and you're the one who claimed 217/30 was your own estimate. Although you did also claim to have contacted Openreach as you didn't like an earlier estimate and had them 'correct' it to say 330/50...

Either way it can and does deliver 500Mb+ depending on deployment method with a gigabit+ in progress so it certainly can be faster than VDSL even if in some cases it isn't.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on April 25, 2019, 02:03:35 PM
VDSL2 will be 67/19 G.Fast will be 66/18  :P
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on April 25, 2019, 10:08:57 PM
Just ordered Virgin Media Vivid 350 broadband stand alone with no contract (30 days) thanks to my mate partner her brother who work for VM in West Midlands give me special discount code to have it for 42 a month with 75 credit.  :) Will go live on Monday with engineer coming to my house to install.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on April 25, 2019, 10:35:56 PM
Are these any good?

https://www.ebuyer.com/671790-tp-link-archer-c9-ac1900-wireless-dual-band-gigabit-router-archer-c9

For VM 350 / 35 as I rather want to use Hub 3 in modem mode only and use my own router.

[Moderator edited to simplify the above link.]
Title: Re: Virgin Media v G.Fast & Max
Post by: burakkucat on April 25, 2019, 10:48:13 PM
As it has an appropriately rated EWAN port [10Base-T/100Base-TX/1000Base-T] I will tentatively say "Yes, I think it should work". As for usage with the service you will be having installed, I am unable to say.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on April 25, 2019, 10:55:15 PM
I rather to have virgin media 385/38 rather than openreach upcoming g.fast 217/30 as VM price will be cheaper than g.fast overall and no DLM involved.

As for usage, it will be heavy soon because my daughter boyfriend come to live with us he want to use xbox, my daughter want to use netflix and I use sky nowtv for Sky Altantic Game of Thrones
Title: Re: Virgin Media v G.Fast & Max
Post by: burakkucat on April 25, 2019, 10:57:14 PM
  :)

I'm sure you will keep us fully updated as to how you find the service.
Title: Re: Virgin Media v G.Fast & Max
Post by: kitz on April 26, 2019, 07:30:38 PM
Didn't you go with VM about a year or so ago, then switch back to DSL because you said the service was unreliable?
But good luck this time anyhow :)

Quote
Vivid 350 broadband stand alone
thanks to my mate partner her brother who work for VM in West Midlands give me special discount code to have it for 42 a month with 75 credit.

Price on their website for broadband and phone with free w/e calls is 39.  :-\
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on April 26, 2019, 11:48:03 PM
Price on their website for broadband and phone with free w/e calls is 39.  :-\
He ordered broadband without phone (standalone) on a 30 day rolling contract, which is 7/mo cheaper than the 30 day equivalent with phone included even without factoring in the "special discount". Presumably this was intentional, just so he can switch to G.fast on short notice when the service is available...  ;) ;) ;) :P
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on April 26, 2019, 11:51:33 PM
Price on their website for broadband and phone with free w/e calls is 39.  :-\

I never bother with landline or phone calls never do. I use my own mobile with unlimited calls & text but Virgin with phone mean saving of 36 in a year but mine was good deal 42 a month with 75 credit (with credit spread over 12 months will be reduced the bill around 35.75 a month overall for standalone broadband only on a 30 days contract)
Title: Re: Virgin Media v G.Fast & Max
Post by: Alex Atkin UK on April 29, 2019, 12:46:54 AM
I wish I could get Virgin.  Its annoying as their nearest supported property is not much further away than the BT cabinet. :(
Title: Re: Virgin Media v G.Fast & Max
Post by: kitz on April 29, 2019, 07:56:48 AM
Quote
standalone broadband only on a 30 days contract

Ah right.  The 30 day rolling contract pricing was hidden* and I had to google to find those prices.  Looks like they usually charge circa 15pm extra for 30 day as opposed to 12 month contracts, so yes in that case you got a decent deal.


*It's sometimes difficult for me to navigate straight there as they don't cover my area, so I never see all their offers.
Title: Re: Virgin Media v G.Fast & Max
Post by: Chrysalis on April 29, 2019, 01:38:43 PM
I may try them out on the 30 day offer, myself just the curiosity to see if they improved on my street, as my neighbour left VM so I basically am blind now on local performance.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on April 29, 2019, 06:38:42 PM
Updated:

Not good news  :( engineer couldn't installed my virgin media cable this afernoon as he forget to bring his hub 3 with him from the van as he thought I already got one but I told him I sent it back to virgin last year to avoid charged me. He coming back first thing tomorrow.
Title: Re: Virgin Media v G.Fast & Max
Post by: Ronski on April 29, 2019, 07:22:19 PM
Could he not just get it from the van?
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on April 29, 2019, 07:27:11 PM
Engineer come after 4pm this afternoon he haven't got any hub 3 left in the van but told me don't worry he will be back here first thing in the morning.
Title: Re: Virgin Media v G.Fast & Max
Post by: burakkucat on May 03, 2019, 06:37:46 PM
You've been rather quiet, Max. Has something gone wrong with the VM service? Are you completely off-line and isolated?
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 04, 2019, 10:56:03 PM
burakkucat,  no I cancel the order cos engineer never turn up as they are wasted my time   :-[
Title: Re: Virgin Media v G.Fast & Max
Post by: j0hn on May 04, 2019, 11:15:34 PM
As for usage, it will be heavy soon because my daughter boyfriend come to live with us he want to use xbox, my daughter want to use netflix and I use sky nowtv for Sky Altantic Game of Thrones

I manage considerably more devices than that on my 44Mb FTTC.

I couldn't see you having an issue with the above on an 80Mb line.
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 04, 2019, 11:33:26 PM
burakkucat,  no I cancel the order cos engineer never turn up as they are wasted my time   :-[
Didn't you want to give them a chance to rectify the issue?
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 05, 2019, 12:54:38 AM
Good question but I can't be arse bother to phone up virgin media (indian call centre) via text relay relay service as they always put the phone down and going to wrong option department etc.
Title: Re: Virgin Media v G.Fast & Max
Post by: burakkucat on May 05, 2019, 01:15:22 AM
It seems as if the VDSL2 (ITU-T G.993.2) service will not let you go.  :angel:
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 05, 2019, 01:22:03 AM
It seems as if the VDSL2 (ITU-T G.993.2) service will not let you go.  :angel:
Despite it sometimes dropping a few Kbps below 80 Mbps every now and again, it continues to serve. :P
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 05, 2019, 01:27:20 AM
Here is my line stats as it still ongoing connected for nearly 60 days at max rate 80/20
Title: Re: Virgin Media v G.Fast & Max
Post by: kitz on May 06, 2019, 08:53:12 AM
 :)
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 06, 2019, 09:05:13 AM
Here is my fttc stats from HG612 modem logs  ;D
Title: Re: Virgin Media v G.Fast & Max
Post by: kitz on May 06, 2019, 09:12:21 AM
Shush stop bragging :D  I'm jealous!

Once upon a time we had similar stats.  My line has been heavily hit by crosstalk and I'm down to ~64Mbps usually now.   It would probably be less if I didn't use the Zyxel.    I am however currently syncing at 67Mb as my neighbour is away and turned off their modem, so I took advantage to resync.   Being on an ECI I don't even have the benefit of g.inp and 'x'dB :/
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 06, 2019, 09:27:15 AM
Sorry to hear this kitz maybe g.fast coming to you soon. My area is speedy up with lot of cabinets are fitted with g.fast pods. But expecting go live this summer but who know? I have spoken to openreach via echat as Emma say my street cabinet to my telephone line is around 140m but how can they tell it as it so strange because gea test normally say within 248m away?

How is your daughter g.fast get on so far?
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 06, 2019, 03:06:50 PM
But expecting go live this summer but who know?
Is that the reply you had via email or "echat"?
Title: Re: Virgin Media v G.Fast & Max
Post by: Chrysalis on May 06, 2019, 05:09:56 PM
Shush stop bragging :D  I'm jealous!

Once upon a time we had similar stats.  My line has been heavily hit by crosstalk and I'm down to ~64Mbps usually now.   It would probably be less if I didn't use the Zyxel.    I am however currently syncing at 67Mb as my neighbour is away and turned off their modem, so I took advantage to resync.   Being on an ECI I don't even have the benefit of g.inp and 'x'dB :/

wow, I remember when you was at 80 and it was for a quite a while, several months, maybe even more than a year, and you was down to high 70s when MDWS shut down, but now you in the 60s, that sucks :(

I think both of us would be 80 with xDB, its frustrating a solution is out there but it isnt implemented.
Title: Re: Virgin Media v G.Fast & Max
Post by: atkinsong on May 06, 2019, 05:47:39 PM
I think both of us would be 80 with xDB, its frustrating a solution is out there but it isnt implemented.

I know its not what you want to hear but xDB is available on ECI cabs and it is entirely under your control. You just need a Draytek  modem and off you go. I have been running mine at a 4DB margin for months now, absolutely rock solid and a download gain of around 5 - 6 Mb. That is, of course on my line, yours may be better or worse!
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 06, 2019, 05:53:36 PM
Is that the reply you had via email or "echat"?

Emma say this July likely to be via echat and email from plusnet who has contact openreach on my behalf below

Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 06, 2019, 06:30:19 PM
No direct reply from OR yet?
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 06, 2019, 06:35:10 PM
Not yet cos I know why it bank holiday monday just in case if you have forgotten it
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 06, 2019, 06:38:40 PM
Perhaps it's the reason. :) We'll have to wait and see.
Title: Re: Virgin Media v G.Fast & Max
Post by: kitz on May 06, 2019, 07:40:02 PM
wow, I remember when you was at 80 and it was for a quite a while, several months, maybe even more than a year, and you was down to high 70s when MDWS shut down, but now you in the 60s, that sucks :(

I think both of us would be 80 with xDB, its frustrating a solution is out there but it isnt implemented.

I was syncing at 80Mb for > 4yrs.  As you say I think I was about 78 when DSLstats shut down in 2018 and could still get 80Mb on occasion if I sync'd before one of my disturbers.   The past year has been really unkind when it comes to crosstalk.   I'm guessing the cab must be nearly full.   There's a few cabs around here that have had Huawies added, but no sign of anything on mine.

I think I read an article once years ago which said that crosstalk could affect some lines by up to 50%.     
I wasn't first on my cab so don't know what the line would fully be capable of as I was happy with BE* and didn't get FTTC until they shut their doors..  but from memory it was ~110 Mbps attainable when I first went live.   
So that means I've lost ~45% of my line capacity purely down to crosstalk.  :( 
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 06, 2019, 10:55:42 PM
@Kitz I am very sorry to hear this. I wish u could live next door of mine closer to the cabinet pcp 8 just round the corner of few minute walk. I think u have to complaint to Openreach for very poor overall due to crosstalk effect lot of other users. My cabinet FTTC went live in February 2014 and now May 2019 as I was very very lucky as still on 80Mbps as my cabinet been on the waiting list four times from last year and this year due to crosstalk. The only drop I have due to crosstalk are 77Mbps then went back to 80Mbps within a few weeks later.

OR should roll out vectoring VDSL2 35b profile.

My parents went live at full max 80Mbps in February 2014 and last year to this year their line was badly went down to 57Mbps due to crosstalk but their cabinet are different to mine as their cabinet is pcp 9. About 500m away from the street cabinet to their house while mine is just 248m away. My parents have to consider to downgraded to 40/10 as 80/20 are no point now as their throughput speed are now at 51Mbps. And g.fast won't happen to my parents because of 500m away. No chance of g.fast for them.

Title: Re: Virgin Media v G.Fast & Max
Post by: Chrysalis on May 07, 2019, 12:02:50 AM
I know its not what you want to hear but xDB is available on ECI cabs and it is entirely under your control. You just need a Draytek  modem and off you go. I have been running mine at a 4DB margin for months now, absolutely rock solid and a download gain of around 5 - 6 Mb. That is, of course on my line, yours may be better or worse!

I did consider draytek but I do value the broadcom monitoring, and could never find a cheap draytek unit, at same price level as zyxel stuff.

which model you recommend for a modem only configuration?
Title: Re: Virgin Media v G.Fast & Max
Post by: dee.jay on May 07, 2019, 08:12:48 AM
I too once synced at 80Mbps, but nowadays, I'm getting roughly 69/65Mb on each of my 2 lines.

At ~135Mb actual throughput, I really can't complain. I'm paying a lot for it as I have two lines, but, I can easily afford it, so no problem.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 10:25:16 AM
I too once synced at 80Mbps, but nowadays, I'm getting roughly 69/65Mb on each of my 2 lines.

At ~135Mb actual throughput, I really can't complain. I'm paying a lot for it as I have two lines, but, I can easily afford it, so no problem.

But u are paying twice more than the monthly cost from g.fast 160/30 product
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 11:15:53 AM
No direct reply from OR yet?

Got email back from openreach

Code: [Select]
The GFAST pod connected to your cabinet pcp 8 will be going live this week,
we are aiming to be able to take orders before the weekend. 
If we do experience any unforeseen delays I will let you know,
however everything looks to be in place for the new pod to be commissioned
and GFAST services made available.

Code: [Select]
We will make the service available to all CPs this week (subject to everything going to plan) 
They in turn may have some delay in making this available for re-sale.

Having checked the online speed checker I get the following estimated speeds. 
(For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues
(e.g. Bridge Taps) and/or Copper line conditions,
and the term "Impacted" relates to a line which may have wiring issues
(e.g. Bridge Taps) and/or Copper line conditions.)

I will monitor progress this week and let you know when we are ready to take orders

He also give me the g.fast range A as it look rather disappointed - very low for my cabinet to be 250m away with 211/29 or 151/18 :(

I have decided to stay with FTTC. Not worth to pay extra monthly fee 52.00 for g.fast from Zen Internet as I probably have to go with Virgin Media standalone 350/35 when my PN contract expires in this October.

Observed Speeds       G.Fast    VDSL                   
RangeA Base Upstream Bandwidth (Mbps)       10.3    18 (see this - upstream are lots worsen than VDSL at 18 but GFAST get only 10)
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 11:58:48 AM
Just got email from follow that page:

Added:
+    G.fast Range A (Clean) 211.5 184.3 29.6 12.4 152.4 Amber --
+    G.fast Range B (Impacted) 151.9 102.7 18.2 9.1 92.8 Amber --

Added:
+    G.Fast
Added:
+    G.fast Multicast -- -- -- Available --
Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on May 07, 2019, 12:53:37 PM
Very good. About 18 months and counting faster than here.

Only downside: no motivation to deploy FTTP to you - you can easily get >100Mb so are passed by Openreach ultrafast now.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 12:55:44 PM
Bad news is Openreach has just email me say there is no plan to have FTTP for Cuckoo Oak at this current stage but this may change in the future as openreach are look to improvement in speed related.  :no:
Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on May 07, 2019, 01:04:41 PM
Zero point for a while. G.fast only exchange as many are for now. Even when they do an FTTP build it'll start with areas where G.fast isn't available due to cabinet not being enabled or distance.

Will be done eventually but certainly closer to 2025 than 2019 I would think.
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 07, 2019, 03:13:38 PM
He also give me the g.fast range A as it look rather disappointed - very low for my cabinet to be 250m away with 211/29 or 151/18 :(
For the distance, seems about on the money. At least the estimates are not enthusiastic.

Your line seems relatively clean from the stats you posted, so there is a reasonable chance of obtaining towards the top end.

I have decided to stay with FTTC. Not worth to pay extra monthly fee 52.00 for g.fast from Zen Internet as I probably have to go with Virgin Media standalone 350/35 when my PN contract expires in this October.
Probably a good choice.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 04:17:53 PM
re0

I work out in maths as g.fast seem isn't worth it for on the line stats below

G.fast Range A (Clean) High 211.5 Low 29.6 Handback 152.4
Actally on the line (activated) High 138.39 Low 22.69 Around 14.01 more than Handback so I would gained 58.4Mbps downstream more than VDSL and 2.7Mbps upstream more than VDSL.

So Virgin Media 350/35 are a better choice overall. Yup.
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 07, 2019, 04:47:28 PM
Those can't be clean figures for your activated line? Seem too low. Wasn't very clear from your reply, so presumably impacted estimates?

There are cheaper options for 160/30 than Zen offers (from EE, CIX, IDNET), but I really do understand the concern for upstream. People who can just about get "ultrafast" downstream from G.fast will be face the possibility of worse upstream than VDSL. :(

Hopefully Virgin performance will be adequate in your area.
Title: Re: Virgin Media v G.Fast & Max
Post by: atkinsong on May 07, 2019, 04:49:07 PM
I did consider draytek but I do value the broadcom monitoring, and could never find a cheap draytek unit, at same price level as zyxel stuff.

which model you recommend for a modem only configuration?

I took a decision some years ago to split wifi functionality away from routing tasks, so I use a Vigor 2760 non wifi model as a modem/router, although it can be used in modem only mode. I would have thought that 2760s could be found quite reasonably now as they have been replaced by the 2762 series. Draytek's only current modem is the Vigor 130, which I believe to be the same hardware as the 2760 minus the routing capability and fewer lan ports. I have a Pi running which is collecting stats hourly from the Draytek, but I don't have any graphing capability at the moment.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 05:44:04 PM
re0

I ended up ordered VM ViVID350 with phone line as VM online will applied 50 credit for me. They say to me there is no network issues in my area and will get 362 Mbps down and 37 Mbps up.

Installed date this Friday.

Will cancel Plusnet next week. So, no more FTTC for me. Hope I made the right choice.

Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on May 07, 2019, 05:55:12 PM
 :-X
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 05:57:07 PM
CarlT

 ;D and no need to worry about FTTC (DLM) anymore on Cable broadband and stick up finger on Openreach for poor G.fast.
Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on May 07, 2019, 06:00:50 PM
You very much misunderstand me but I am too busy for drama right now so won't elaborate.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 06:02:57 PM
CarlT I don't care whatever u say!  :lol:
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 07, 2019, 06:11:14 PM
re0

I ended up ordered VM ViVID350 with phone line as VM online will applied 50 credit for me. They say to me there is no network issues in my area and will get 362 Mbps down and 37 Mbps up.

Installed date this Friday.

Will cancel Plusnet next week. So, no more FTTC for me. Hope I made the right choice.
20.01 for 12 months? :hmm:
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 06:26:49 PM
re0 I wish !!!

no it actually 39.01 a month

ViViD 350 20.01 after discount
Phone Line 19.00

Total 39.01 (12 months)
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 07, 2019, 06:33:11 PM
I wondered about line rental. Would be a killer deal if just over 20 a month!
Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on May 07, 2019, 06:41:21 PM
Strange. VM have been quoting line rental and broadband price together for a while as required by Ofcom.

Also strange: if price is exclusive of line rental after month 18 it's going to be 76 a month when the website price is 59.

Vivid 350 + phone is 39 a month for 12 months as standard.

Odd.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 06:51:36 PM
I just got off the phone with virgin media enquiry about my order and they has confirmed me the total pay for my ViVid 350 with phone line is 20.01 (after discount) for next 12 months in a 12 months contract.

I am over the moon with this great cracking deal  ;D Thank You VM.
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 07, 2019, 06:55:07 PM
Bravo... assuming the agent was accurate.

But now I'm back to wondering how it is so cheap. The discount, of course. But how come the discount is that large?
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 07:02:16 PM
re0

I have no idea to be honest. I have to wait until the bill to come out. The lady told me on the phone it was definitely 20.01 for both broadband and phone after discount as she has double check for me. She say the staff has coded in special discount for you. Plus you still have 14 days cooling off period on the day of activated this Friday, if unhappy with the service can cancel within 14 days without have to pay anything or no bill at all but just to sent the hub 3 back to us.
Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on May 07, 2019, 07:09:17 PM
 :hmm:
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 07, 2019, 08:07:34 PM
She say the staff has coded in special discount for you.
:hmm:
:hmm:
:hmm:
Title: Re: Virgin Media v G.Fast & Max
Post by: Chrysalis on May 07, 2019, 09:36:51 PM
max when done can post photo of live hub3 and label saying adslmax in front of it? thanks :)
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 07, 2019, 09:51:04 PM
max when done can post photo of live hub3 and label saying adslmax in front of it? thanks :)
:lol:
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 11:37:31 PM
max when done can post photo of live hub3 and label saying adslmax in front of it? thanks :)

Why should I? What proof do u want me to do? Naked myself in front of Hub3? with a lipstick marked adslmax on my chest!
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 07, 2019, 11:52:21 PM
You've let your imagination run wild, max. But I think you've inflated the demand on the forums for such material of yourself.

Though thanks for installing imagery of suggestive poses with the Hub 3 into my mind.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 07, 2019, 11:55:14 PM
re0

I just checked dsl checker with all houses by me, same street layout, same cabinet pcp 8, all same 250m away. All others houses by me get better g.fast than mine was wonder why is this?

BT Checker give me clean range A 211.5 to 184.3 down and 29.6 to 12.4 up. How come other house is little higher than mine?

Doesn't make any sense at all with G.fast estimated. The house with three houses from me on the same lay out same street same cabinet 250m they get estimated 312.3 to 278.2 down and 48.4 to 24 up.  ??? ??? ::) ::) :o :o

but .... who care? I off with VM soon.  :P

Early this afternoon at 3pm I asked the engineer why is my property are low speed at g.fast as he say to me you have to be within 100m for a better range 330/50 if you move to this house behind this wall.
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 08, 2019, 12:30:02 AM
They're just estimates. They're based on data, of course. But outliers like this are almost certainly an error.

Any houses with an estimate of near 330 Mbps at 250m length will almost certainly leave those who reside in them disappointed if they order expecting that. 200m seems to be the general cutoff point for max speed. Depends on the gauge as well, but going on the standard gauge I think there is no chance.

I've checked locally, and properties at ~250m are looking at 200 Mbps downstream at best, give or take 20 Mbps, and from then onwards it's a bit of a decline.

but .... who care? I off with VM soon.  :P
You seem to care because you're still thinking about it and asking questions. ;)
Title: Re: Virgin Media v G.Fast & Max
Post by: dee.jay on May 08, 2019, 08:04:03 AM
He'll still be banging on about it every single day, no doubt!

Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 08, 2019, 08:39:02 AM
Got my contract signed online. 19.01 monthly charge for vivid 350 with phone line  ;D Got a good deal.

Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on May 08, 2019, 09:18:18 AM
Another pound a month seems to have been discounted from the price quoted during checkout.

 :no:
Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on May 08, 2019, 09:23:38 AM
max when done can post photo of live hub3 and label saying adslmax in front of it? thanks :)

This won't be a difficult thing to provide. More interesting will be if the VM connection is still there once the 14 day cooling-off period is done and the actual charges start to kick in.

Unfortunately when people lie and lie and lie it's really hard to trust what they say. Even more so when it's so inconsistent and fantastical.

A reminder, Max, you told us 2 pages ago that you're under contract with Plusnet until October and now you'll be apparently be cancelling next week. You've also supplied 3 different prices for your products. I'm not an expert in VM's billing systems but I'm reasonably confident that such an unusual discount would involve credits being applied to the account, not a simple discount code. VM offering Vivid 350 to some random for less than half the new-customer price for no apparent reason would be... strange.
Title: Re: Virgin Media v G.Fast & Max
Post by: Ronski on May 08, 2019, 10:25:20 AM
Not to mention asking about FTTPod over on TBB, oh and the cancelled Vivid 350 the other week.

Max, you need to take a step back again.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 08, 2019, 10:27:04 AM
Ronski not interesting in g.fast nor FTTPoD. Virgin Media 350/35 are a bargain so I took it.  ::)

Updated: PN just told me that I don't need to cancel FTTC cos my billing issues ongoing isn't fixed yet as it will be free service to use until the billing has resolved then can cancel it.
Title: Re: Virgin Media v G.Fast & Max
Post by: j0hn on May 08, 2019, 01:00:59 PM
As a Plusnet customer it's pretty annoying paying 29 every month for a service I know they are giving for free to others, with no attempt to rectify it.
It can't be hard that to bill someone.
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 08, 2019, 01:08:33 PM
Is this even a thing or is the free service just another vivid dream?
Title: Re: Virgin Media v G.Fast & Max
Post by: Ronski on May 08, 2019, 01:20:06 PM
Actually given Plusnets billing issues it wouldn't surprise me, and I'm sure I've seen someone else mention they haven't been billed for months.
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 08, 2019, 01:24:10 PM
So this is while a small number of people are still being billed for a service they no longer have.

When will it end?
Title: Re: Virgin Media v G.Fast & Max
Post by: tiffy on May 08, 2019, 05:13:05 PM
Appears to be going off topic ref. Plusnet billing, apologies to moderatotor:

Yes, I have just this month joined the not so esclusive Plusnet "stuck bill" club, have had a new contract dates issue since last November, a year ahead of what it should be, in their many unsuccessful attempts to rectify this situation they have now managed to "stick" my billing issue, certainly not alone with this, check the PN forum.
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 08, 2019, 05:16:40 PM
My PN bill so far:

Code: [Select]
Oct 18 - no bill
Nov 18 - no bill
Dec 18 - no bill
Jan 19 - no bill
Feb 19 - no bill
Mar 19 - no bill
Apr 19 - no bill
May 19 - no bill

FTTC are free from October 18 until Feb 19 at this moment as PN only charge going to be the last 90 days
anything more than that will be waive!
Title: Re: Virgin Media v G.Fast & Max
Post by: adslmax on May 08, 2019, 05:22:50 PM
I have cancel the order with ViVid 350/35 with phone line. I think I am going to bite the bullet and try G.Fast 211/29 with Zen Internet as I am going to order G.Fast next Monday via Zen Internet. This one will be new installation on 2nd new line. Keeping FTTC with PN until October.

I am not 100% confident sure of my area (Virgin Media congestion area) just spoken to next door neighbour of mine he only getting 187/22 on his 350/35 and his service been down three times this month. Not looking good.
Title: Re: Virgin Media v G.Fast & Max
Post by: CarlT on May 08, 2019, 05:44:30 PM
Really?  :-X
Title: Re: Virgin Media v G.Fast & Max
Post by: re0 on May 08, 2019, 05:47:50 PM
So much for not caring for G.fast. :P

Perhaps you should have tried VM for yourself first as opposed taking one single opinion for your decision making. If that's all it takes to change your mind, I worry for you...

And max, if you do order Zen G.fast, please read the terms and conditions just in case you cancel your order with them too. More specifically:
Quote
12.2 The following cancellation charges shall apply for orders which have not yet been
activated but which have been processed:
a) where cancellation is more than 2 days before your order delivery date, a charge of
10.00 (plus VAT) will be payable; and
b) where cancellation is 2 or fewer days before order delivery date, a cancellation charge of
85 (plus VAT) will apply.

Also, as I mentioned in a post of mine in a different thread, go with 160/30 first then see what the engineer's JDSU says. You can upgrade to 330/50 later with only a new contract, but downgrading counts as early termination.
Title: Re: Virgin Media v G.Fast & Max
Post by: burakkucat on May 08, 2019, 05:54:19 PM
This thread is now locked.