Kitz Forum

Computer Software => Windows 10 => Topic started by: michty_me on February 09, 2019, 06:05:51 PM

Title: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 09, 2019, 06:05:51 PM
Has anyone come across this issue before?
I thought it was due to my WiFi link to the PC but after hard wiring the PC I still get this numerous times a day.

The only way to get it to work was by disconnecting my WiFi or disabling the network switch and reconnecting.

Today I've flushed the DNS and renewed it but not sure if that will solve it.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: chenks on February 09, 2019, 08:05:03 PM
what DNS servers are you using?
have you set them correctly on the edgerouter?
i suspect something is amiss in your edgerouter config.

easy way to test is to connect to the edgerouter command prompt and test the site from the router itself.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 09, 2019, 10:05:24 PM
I just set them to Google's last night. This has been ongoing since before purchasing the Edgerouter.
Everything else works fine though.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: boost on February 09, 2019, 11:19:35 PM
Can you still ping internet stuff when it happens? 8.8.8.8, for example?

What other diagnostics have you done? What's your complete setup?
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 10, 2019, 12:08:56 AM
I'm not sure if I can ping it. I'll try when it happens again.
I've not really done much diagnostics to be fair. My original setup was Zyxel 1312-B10a with Netgear D7000 as the router and WiFi. I've now swapped the D7000 with an Edgerouter and a AC Lite.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 13, 2019, 10:30:16 AM
Ok. It happened again this morning.
Everything else hard wired on the network still works fine and I can ping the BBC no problem via the edgerouter itself.
The network indicator on the desktop tray in the bottom left corner has a yellow triangle stating no network connection. If you run the diagnostic for it, There is no error found. If you then go into the adapter options and disable it then re-enable. It starts working again. Definitely a windows 10 issue.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: jelv on February 13, 2019, 10:39:12 AM
Now you've described it in detail - snap!

It's on the laptop which I don't use often and seems to be after a period of inactivity.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 13, 2019, 10:51:18 AM
My computer is used quite a bit daily so I don't think it is the inactivity.
When it was connected through WiFi before, It would sometimes happen in the middle of using it but I have not noticed this since hard wiring it.
It also seems to happen after Win10 reboots itself for I'm guessing an update. When it restarts, I notice quite a lot of notifications for windows defender. I wonder if it is possibly linked to that?
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: d2d4j on February 13, 2019, 10:53:24 AM
Hi

You may have this set already but if not, goto adaptor properties for Wi-Fi (the same screen you disable and enable) and last tab, power options and turn off power down, save and I like to disable/enable to make sure setting is used

Many thanks

John
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 13, 2019, 11:02:19 AM
Ok, I've now disabled power saving options. I'll see if this makes any difference.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 13, 2019, 08:41:54 PM
Well that didn't sort it.
When it went off in the past hour, I noticed I have three further notifications from Windows defender.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: pxr5 on February 14, 2019, 12:02:55 PM
I have a Lenovo Laptop and Win 10 on it. One of the more recent updates (can't recall which one sorry) updated the Wifi Adapter driver software and it started doing what you describe mitchy_me. I went through all the goolge options regarding this including the power down ones mentioned and many other things too. In the end I found that the old drivers where still on the machine and I rolled it back, disabled the update for the adapter and it's been fine ever since. The only thing I didn't try was using a wired connection.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 14, 2019, 12:27:06 PM
I shall try different drivers as mentioned as my next step.
It has caused issue on my Asus PCE-AC68 card and the built in LAN port on my motherboard.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: j0hn on February 14, 2019, 02:40:34 PM
I shall try different drivers as mentioned as my next step.
It has caused issue on my Asus PCE-AC68 card and the built in LAN port on my motherboard.

Hmm, don't like the sound of that.
I have an Asus PCE-AC68 in a box ready to fit.

I get the exact same issues on both my current wireless card and 2 separate Ethernet cards, both Intel.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 14, 2019, 04:27:20 PM
It seems a common issue on windows 10 after doing some googling this afternoon.
Before upgrading to Windows 10, I never had an issue with the Asus wireless card. It was solid. Well worth fitting.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 14, 2019, 07:19:09 PM
Installed new drivers so shall see how it pans out.
I'm not holding out much hope as it is a common issue across two separate devices with independent drivers. Stranger things have happened I suppose.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on February 22, 2019, 08:53:55 PM
It has been fine until I turned off my PC to install a new PSU and GPU.
Since I restarted it has happened two or three times but this time I noticed it was trying to find an IPv6 address and filled it with rubbish as per the attachment.
I done the usual disable and re-enable and it is now showing IPv4 only.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on September 20, 2019, 08:21:33 AM
A little update to this issue.

I finally had enough of it so bought a Ryzen 3600, X570 Asus motherboard and some new RAM which was running perfectly for a week. I then played about with RAM timings and messed a few things up. This issue started appeared now and again so was considering re-doing the cabling. I returned the RAM OC to default settings and it disappeared for about a week.
Yesterday, I used the DRAM calculator and bumped my ram from 3200CL16 to 3600CL14. System appeared to be happy but then this issue came back and would drop the connection the same as before but more frequently.

This got me thinking back to my previous machine and it more than likely ties-in with changing from 2-dimms to 4-dimms late last year!!

I'll be reverting my RAM OC this afternoon but I am confident it will go back to working as normal.
Title: Re: "Hmm. We’re having trouble finding that site." Error
Post by: michty_me on September 21, 2019, 04:22:26 PM
Well my theory was wrong. Just done a fresh install of Windows this morning and a BIOS reset then it happened again ???