Kitz Forum

Broadband Related => Broadband Hardware => Topic started by: renluop on January 26, 2019, 12:09:50 PM

Title: The Zyxel has landed
Post by: renluop on January 26, 2019, 12:09:50 PM
Came this morning, and the first efforts have been finding way into packaging. (https://media1.tenor.com/images/005bc753101dbb335281da8095e2fe84/tenor.gif?itemid=5755516)NOT!

It looks an imposing beast, and I've yet to add its feet. It seems from booklet that no installation disc was included. I bought a VMG8324, but a VMG 8924 came. Declaration of conformity is 2017-06-09, US or UK???
I shall return idc.
Title: Re: The Zyxel has landed
Post by: kitz on January 26, 2019, 12:36:56 PM
Quote
I bought a VMG8324, but a VMG 8924 came.

They are the same and use same firmware, but the 8924 has better wireless and is usually slightly more expensive.
As long as it is a B10A all is good.

For set up see here
https://kitz.co.uk/routers/zyxel_VMG8324-B10A_vdsl_setup.htm
Title: Re: The Zyxel has landed
Post by: tubaman on January 26, 2019, 03:26:16 PM
... I bought a VMG8324, but a VMG 8924 came. ...

The pictures in the eBay listing you referred us to were for a 8924.
As Kitz has said it's a better spec anyway so don't be concerned.
If you follow the guide linked by Kitz you shouldn't have any issues setting it up.
It will be worth getting the Supervisor password and clearing out the John Lewis settings when you have a chance. The main one to clear out is TR069 so that it doesn't 'phone home' and update itself via John Lewis broadband.
:)
Title: Re: The Zyxel has landed
Post by: renluop on January 28, 2019, 12:41:21 PM
Put my portrait in the numpties gallery!
I can't get past opening the web gui.
admin 1234 doesn't work, neither what i think are supervisor details, nor ISP user name and password.

Seems idiotic but does the problem have anything to do with the default IP address of the router? PN's and the Billions used 192.168.1.254.

~~~~\o/~~~~   
Title: Re: The Zyxel has landed
Post by: tubaman on January 28, 2019, 03:16:59 PM
...
admin 1234 doesn't work, neither what i think are supervisor details, nor ISP user name and password.

Seems idiotic but does the problem have anything to do with the default IP address of the router? PN's and the Billions used 192.168.1.254.

~~~~\o/~~~~

The default IP for the Zyxel GUI is 192.168.1.1.
If you can't get in on the default password then the previous user has likely changed it.
Pin-hole reset should fix that - hold pin-hole switch in for about 10 secs until the front lights flash and then release (it should be fully booted before you do this).
 :)
Title: Re: The Zyxel has landed
Post by: renluop on January 28, 2019, 07:36:18 PM
I re-set as advised, with admin and password 1234, which I then changed, when the dialog box showed. Following that I set time and other options in the maintenance section. Finally I saved the revised configuration.

Wife had made afternoon cuppa, so I left for ~30 mins. On return what appeared to be the initial log in screen was showing. I entered admin and the revised password several times. It was rejected.

Going through the ops in para one I noticed, but didn't record there were two names, admin and user with allocated passwords. The user's included zy in the string, obvipusly the default.
is that the one I should now use, if I can find what it is?
~~~~\o/~~~~
~~~~\o/~~~~

Title: Re: The Zyxel has landed
Post by: tubaman on January 28, 2019, 07:49:35 PM
That's rather odd.
Are you sure it has actually saved the changed password ie have you retried admin/1234 ?

The other user you have seen will be zyuser and is a restricted access account. I'm not aware of anyone actually ever using it.
 :)
Title: Re: The Zyxel has landed
Post by: renluop on January 30, 2019, 06:47:36 PM
I am still having problems. Once more I changed the password, then also the routers address too. I went through all the config options, changed the ISP log etc, and I thought I had successfully installed the ZyXEL wireless connection. I showed in available networks, but in adapter options was Xd out. All that showed in wireless available networks, other than nearby connections, was 'connection' otherwise un-detailed.

Back to the PN router! What the dickens am I mucking up? Anyways, on my next attempts I shall keep to default password and router IP address for starters.

Please  give. friends, further advice and assistance.

Two queries:
the DNS page offers options. of which one I am not acquainted-ISP to set. My connection is dynamic. Which is my proper option?

With the Billions default IGMP sleuthing was set to blocking mode, but ZyXEL to standard. If relevant at all to me, sole user, what should it be?

Off now to a rehearsal! Have to something to get away from routers! :'(


Title: Re: The Zyxel has landed
Post by: tubaman on January 31, 2019, 08:23:48 AM
I think you might be trying to set-up too much all at once if that makes sense.
I'd return the router to it's default settings and then go through Kitz's setup guide to get a basic internet connection working first.
I always do this via a wired connection, but you can use wireless (at this point the wireless SSID and password will be as per the label on the back of the router).
Once you have the connection working then you can start looking at changing the wireless settings etc.
If you are currently using a Plus Net router then you shouldn't really need to change anything else at this point. You might need to change the IGMP settings if you are using Youview, but I think there is info on the forum about that too (I don't use my setup for TV streaming).
 :)
Title: Re: The Zyxel has landed
Post by: Adco on January 31, 2019, 11:28:58 AM
Just a thought. You may wish to try a different browser when configuring via the web interface. I've had to use Internet Explorer in the past as commands sent via Firefox sometimes don't stick. I think that Kitz has mentioned this in the past. :fingers:
Title: Re: The Zyxel has landed
Post by: renluop on January 31, 2019, 04:35:42 PM
In my case it's Chrome I prefer.

As to IGMP snooping settings and streaming, I do sometimes watch on demand programs through IPlayer et al via my Humax Freesat PVR.
Title: Re: The Zyxel has landed
Post by: tubaman on January 31, 2019, 05:02:31 PM
IPlayer won't be a problem with the default settings. It's if you wish to watch the Youview streaming (subscription) channels that you'll need to delve into the IGMP settings.
 :)
Title: Re: The Zyxel has landed
Post by: renluop on February 01, 2019, 09:28:53 AM
i'm really struggling. No quick set up is seen and screens seem different from what is in Kitz's guide. See attachments.

The router was one issued by John Lewis ISP, and the firmware is Version: 1.00(AAKL.10)C0_10)151008, whereas the latest is version 28 issued this year.
Could either or both be the cause of my difficulties?
con'd
Title: Re: The Zyxel has landed
Post by: renluop on February 01, 2019, 09:31:33 AM
more attachments
Title: Re: The Zyxel has landed
Post by: tubaman on February 01, 2019, 09:54:37 AM
That is a pretty old version of the firmware - you could update it, but I don't think you'll get any different screens by doing so.
The screens you have posted really don't need touching until you've got the basic VDSL connection up and running, and that is done by selecting 'Network Setting' and then 'Broadband'.  The screen should then look like Kitz's guide.
My 8924 was also a John Lewis one and had the appropriate screen for basic setup so it shouldn't be that stopping you.
 :)
Title: Re: The Zyxel has landed
Post by: kitz on February 01, 2019, 10:13:34 AM
This is the screen you are looking for
Its available from the bottom menu
Network Settings > Broadband

(https://kitz.co.uk/routers/images/VMG8324-B10A_interface.png)
Title: Re: The Zyxel has landed
Post by: j0hn on February 01, 2019, 10:20:21 AM
I wouldn't update the firmware to v28 as it blocks access to the Supervisor password.
When your up and running we can help you get the Supervisor password, then you can upgrade firmware.

Keep this simple. Start again.

Reset the unit. Poke something suitable like a paper clip in the reset hole while the unit is powered on. You will hear/feel a button being clicked. Keep this pressed until the lights on the unit change.

You only need to change a single section to get online.

Kitz has a good guide with an image of suggested settings. IPv6 isn't used on Plusnet but it shouldn't hurt to enable it as in kitz guide.

https://kitz.co.uk/routers/zyxel_VMG8324-B10A_vdsl_setup.htm

Network Settings, Broadband.

WAN Configuration Edit

Active Tick
Name : VDSL
Type : VDSL OVER PTM
Mode : Routing
Encapsulation: PPPoE
IPv6/IPv4 Mode: IPv4 Only

PPP Information
PPP User Name : username@pluses.net (put your username)
PPP Password : your Plusnet password
PPP Trigger Type : Auto Connect
Authentication Method: Auto

IP Address
  Obtain an IP Address Automatically

NAT Enable :  Tick
Apply as default gateway: Tick

VLAN
Active : Tick
802.1p : 2
802.1q :  101

MTU Size : 1492

If you wish change Wireless passwords.
Telnet can be enabled under "Maintenance > Remote Management".

The rest of the router is pretty advanced and doesn't need touched unless you know what you're doing.

I think you may have been confusing IGMP and ICMP above. ICMP is for responding to pings.
IGMP is for YouView multicast IPTV channels.
I would leave the IGMP settings well alone.

edit: too slow at typing
Title: Re: The Zyxel has landed
Post by: renluop on February 01, 2019, 11:27:23 AM
I see the Broadband screen, mentioned by Kitz, but not the WAN Configuration Edit
 by j0hn. I have attached images additional to those posted earlier that have no indications of or to that . I am absolute confused where to find it.  >:(

IT's also damned awkward having to keep swapping routers to post, try again with the Zyxel , then back and forth. I can't see away around it, unless I could have two DSL cables.
Title: Re: The Zyxel has landed
Post by: tubaman on February 01, 2019, 12:32:06 PM
You need the 'broadband' tab (the leftmost one) of the Broadband screen you have highlighted for the WAN config.
Also, you don't have to the Zyxel connected to your phone line to configure it - in fact it's probably best done offline and then plug it in try it.
 :)
Title: Re: The Zyxel has landed
Post by: renluop on February 01, 2019, 03:57:48 PM
You mean the one in  my last post ?
Code: [Select]
* BROADBAD ADV.gif   It didn't seem to do anything.

Sorry not with you over
Quote
Also, you don't have to the Zyxel connected to your phone line to configure it - in fact it's probably best done offline and then plug it in try it.
 :)
Title: Re: The Zyxel has landed
Post by: j0hn on February 01, 2019, 04:02:38 PM
I've reattached your image, showing what to click.

edit: and added a copy of the page from kitz site
Title: Re: The Zyxel has landed
Post by: tubaman on February 01, 2019, 06:19:19 PM
You said you had to keep swapping backwards and forwards between the Plusnet router and the Zyxel, which I assumed meant you were taking one off the phone line and connecting the other.
Did you mean that you only have one PC/Laptop that you can use to do the configuration and that you are having to keep moving it between the devices?
I always configure routers before I connect them to the phone line using a laptop that I plug directly into the router. But then I have access to more than one PC/Laptop.
 :)
Title: Re: The Zyxel has landed
Post by: renluop on February 01, 2019, 08:42:31 PM
We're crinkly primitives. All we have is the desktop, printer, IPad, and Internet radio.
Not very useful, I'd think.

As to connecting, I followed j0hn's red ink trail
Code: [Select]
General
Active
Name :
VDSL
Type :
Mode :
Encapsulation:
IPv6/IPv4 Mode:
PPP Information
PPP User Name :
gersau.plus.dsl.int
PPP Password :
•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••
    password unmask
PPP Trigger Type : Auto Connect  Connect on Demand  Manual
Authentication Method:
IDLE Timeout [minutes]:
5
PPPoE Service Name :
PPPoE Passthrough :
IP Address
  Obtain an IP Address Automatically
  Static IP Address
IP Address :
0.0.0.0
Subnet Mask :
0.0.0.0
Gateway IP Address :
0.0.0.0
Routing Feature
NAT Enable :
Fullcone NAT Enable :
IGMP Proxy Enable :
Apply as Default Gateway :
DNS server
DNS :Dynamic  Static
DNS Server 1 :
DNS Server 2 :
Tunnel
Enable 6RD : Enable  Disable
6RD Type : DHCP  Static
IPv4 Mask Length :
6RD Border Relay Server IP :
6RD IPv6 Prefix :
VLAN
Active :
802.1p :
802.1q :
101
  (0~4094)
QoS
Rate Limit :
  (kbps)
WAN Outgoing Default Tag :Enable  Disable
802.1p :
(0~7)
DSCP :
(0~63)
MTU
MTU Size :
1492
 
I hope all is readable and correct, because I am seeing (attachment) and can't connect.
Confusingly, the router has 2.4G and 5G SSIDs but all that shows in set-up is 2.4G. Does it matter which SSID I've entered? Both appear as active in the router lights. I presume the two modes do not run seamlessly side by side.

Can any of the above point to my problem?
Title: Re: The Zyxel has landed
Post by: kitz on February 01, 2019, 09:53:57 PM
Quote
PPP User Name :
gersau.plus.dsl.int

Is that correct?   afaik it should be something like username@plusdsl.net
Title: Re: The Zyxel has landed
Post by: renluop on February 01, 2019, 10:38:55 PM
Thanks, Lesley. Not sure, it clumsy fingers or dirty specs. :-[
Title: Re: The Zyxel has landed
Post by: gt94sss2 on February 01, 2019, 11:41:19 PM
Confusingly, the router has 2.4G and 5G SSIDs but all that shows in set-up is 2.4G. Does it matter which SSID I've entered? Both appear as active in the router lights. I presume the two modes do not run seamlessly side by side.

The two modes do run at the same time (the default setting) or you can turn one or both off (in which case no WiFi) if you wish.

Both the 2.4G and 5G SSIDs are independent - in that you can give each its own name and password etc.

To configure the 5G one:

- go the page with the 2.4G settings (Network Setting/Wireless)
- under the 'general' tab, you will see "Wireless Network Setup"
- the first option under that is 'Band'.
- This box displays "2.4GHz" but you can change the dropdown box to 5GHz and it will load the 5Ghz admin settings page instead
Title: Re: The Zyxel has landed
Post by: renluop on February 02, 2019, 10:41:43 AM
Thanks gt94sss2! Just to be sure: i know my wife's IPad is 5G, but most other apps etc are 2.4G, and both types are in action at the same time. How is that catered for?

I must be El Stupidissimo, but the useless Plusnet Hub does not require two SSIDs, and I get confused easily. :(

For all My efforts will continue later today.
Title: Re: The Zyxel has landed
Post by: tubaman on February 02, 2019, 11:15:15 AM
Your PlusNet router probably joins the 2.4GHz and 5GHz band SSIDs so that devices choose which one to connect to using something called 'band steering'. In theory this is good but many find that in practice it causes problems, so separate the bands using two different SSIDs.  As far as I know the Zyxel does not support band steering (although I've never tried having duplicate SSIDs to see what happens), so the 2.4GHz and 5GHz SSIDs are separate by default.  This allows you to choose which band each device uses.
 :)
Title: Re: The Zyxel has landed
Post by: renluop on February 02, 2019, 03:59:00 PM
Thanks, very interesting. IIRC I used the 5G SSID.

Back to the ZyXEL grindstone!

I amended the ISP log in details, and disabled Ethernet enabling the wireless connection.(pic 1)

ZyXEL appeared in available networks, and I connected, but there's no internet. (pic 2). Anything Windows diagnostics suggested was ineffective. Could it be related to Home Network settings? (pic 3)

My DNS settings in the Broadband section are those  Plusnet provided when I joined them.

Home network settings -DNS has 4 options. If my further problem does relate. what should be in the DNS section, please?
Title: Re: The Zyxel has landed
Post by: gt94sss2 on February 02, 2019, 04:27:19 PM
My DNS settings in the Broadband section are those  Plusnet provided when I joined them.

Home network settings -DNS has 4 options. If my further problem does relate. what should be in the DNS section, please?

The simplest thing to do is just choose "Dynamic" under DNS Server.

However, if you wanted to you could choose something like static and list

8.8.8.8
8.8.8.4

which are Google's DNS servers.

However, your problem doesn't seem to be DNS related - as that woudn't stop the modem authenticating with the DSLAM.

EDIT: I have just realized you are looking under the Home Networking section - leave those as Dynamic. In fact, you don't really want to touch any of the settings on that page.. (at least not until you're online properly).
Title: Re: The Zyxel has landed
Post by: gt94sss2 on February 02, 2019, 04:47:43 PM
A quick question - do you have two ethernet cables? If so you should be able to be online via the Plusnet router which from memory should use 192.168.1.254 and plug in the Zyxel at the same time for config purposes as that uses 192.168.1.1  -which means you should have access to the internet while resolving your settings issues



Title: Re: The Zyxel has landed
Post by: renluop on February 02, 2019, 06:49:12 PM
A quick question - do you have two ethernet cables? If so you should be able to be online via the Plusnet router which from memory should use 192.168.1.254 and plug in the Zyxel at the same time for config purposes as that uses 192.168.1.1  -which means you should have access to the internet while resolving your settings issues.

I do, so can link the two. What socket on each router do I use, please? Both have WAN sockets.





Title: Re: The Zyxel has landed
Post by: Westie on February 02, 2019, 09:32:25 PM
Another possibility may be to access the internet (this forum) from the iPad via the Plusnet router, and connect the desktop to the Zyxel so that you can configure that router off-line. It's what I did whilst setting up a HG612 using the copious guidance elsewhere on this forum.
Title: Re: The Zyxel has landed
Post by: banger on February 02, 2019, 09:49:50 PM
Has the OP debranded this John Lewis router? It may be trying to connect as a JL user.
Title: Re: The Zyxel has landed
Post by: j0hn on February 02, 2019, 11:20:35 PM
Can you go to System Monitor > xDSL Statistics and paste the results here.
Title: Re: The Zyxel has landed
Post by: renluop on February 02, 2019, 11:42:49 PM
@banger
 Are you saying the router could be locked? It seems to have accepted my entries in the broadband section, but one odd thing is that my ISP log in password is covered immediately with a long line of asterisks, and the reveal radio button is inactive.
@j0hn For tomorrow.
Title: Re: The Zyxel has landed
Post by: banger on February 03, 2019, 12:18:59 AM
If it is a JL router it will keep changing things by TR-069 back to JL settings. What made me think was the trouble you were having with login password not sticking.
Title: Re: The Zyxel has landed
Post by: tubaman on February 03, 2019, 09:10:48 AM
I've just checked my 8924 and you can't reveal the password - you either get a line of dots when you enter it or a line of asterisks when you click the unmask button.

@banger - I get what you are saying, but I don't believe these 'phone home' that often, and even if it did I'm pretty sure it would only update if there was a new firmware version to load.
 :)
Title: Re: The Zyxel has landed
Post by: renluop on February 03, 2019, 10:59:42 AM
As per post #34 (j0hn), here are the XDSL stats.
Code: [Select]
xDSL Statistics displays the DSL information.
Monitor
Refresh Interval :
Line :
Status :


============================================================================
    VDSL Training Status:   Showtime
                    Mode:   VDSL2 Annex B
            VDSL Profile:   Profile 17a
            Traffic Type:   PTM Mode
             Link Uptime:   0 day: 0 hour: 1 minute
============================================================================
       VDSL Port Details       Upstream         Downstream
               Line Rate:      5.670 Mbps       25.953 Mbps
    Actual Net Data Rate:      5.642 Mbps       25.954 Mbps
          Trellis Coding:         ON                ON
              SNR Margin:        6.1 dB            3.5 dB
            Actual Delay:          0 ms              0 ms
          Transmit Power:        6.2 dBm          11.7 dBm
           Receive Power:      -15.4 dBm         -22.3 dBm
              Actual INP:        0.0 symbols      52.0 symbols
       Total Attenuation:       21.7 dB           34.3 dB
Attainable Net Data Rate:      5.642 Mbps       26.777 Mbps
============================================================================
      VDSL Band Status    U0      U1      U2      U3      D1      D2      D3
  Line Attenuation(dB): 10.4    49.2     N/A     N/A    20.9    58.8    90.3   
Signal Attenuation(dB): 10.4    48.5     N/A     N/A    32.3    58.4     N/A   
        SNR Margin(dB):  6.1     6.2     N/A     N/A     3.5     3.6     N/A   
   Transmit Power(dBm):- 5.1     5.9     N/A     N/A     9.9     7.8     N/A   
============================================================================

            VDSL Counters

           Downstream        Upstream
Since Link time = 1 min 5 sec
FEC: 44 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 15 minutes time = 1 min 34 sec
FEC: 44 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 28 28
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 1 min 34 sec
FEC: 44 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 28 28
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Total time = 1 min 34 sec
FEC: 44 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 28 28
LOS: 0 0
LOF: 0 0
LOM: 0 0
============================================================================

                 

On the matter of TR 069, I can't find the option to disable it.
Title: Re: The Zyxel has landed
Post by: j0hn on February 03, 2019, 11:41:20 AM
You have sync, it's just the Plusnet username and password that needs corrected.

It needs to start with your Plusnet username and be in the format username@plusdsl.net

Like renluop@plusdsl.net (or whatever your Plusnet username is).

You then need to enter your Plusnet password in the password box under the username.

Don't worry about it being an ex John Lewis Zyxel.
They work perfectly on Plusnet.
John Lewis use Plusnet after all.

If that fails to work then I would advise doing a full reset on the device.
I would be happy to assist with this.
Title: Re: The Zyxel has landed
Post by: renluop on February 03, 2019, 01:38:52 PM
j0hn I thought, "whaa, of course I'd got everything correct", but I hadn't. I'm probably too old to rely on memory, so it's excruciating embarrassment for Y.T.
Sorry to all for wasting a lot of your time. :( Am I to be drummed out for my stupidly?

Now all is running, are there any further settings I really  should edit prior to backing up the config?
Title: Re: The Zyxel has landed
Post by: tubaman on February 03, 2019, 02:34:51 PM
j0hn I thought, "whaa, of course I'd got everything correct", but I hadn't. I'm probably too old to rely on memory, so it's excruciating embarrassment for Y.T.
Sorry to all for wasting a lot of your time. :( Am I to be drummed out for my stupidly?

Now all is running, are there any further settings I really  should edit prior to backing up the config?

 :yay: Good News!
Don't worry we all have our moments when we're sure we're correct but aren't. I'm just glad it's working now.
If the wireless side is also working as you want then it's probably a good time to back up the config.
Once that's done you may wish to go hunting for the supervisor password, as it's in that account that you'll find the TR069 settings.
You may also wish to consider updating the firmware, but I'd sort out the supervisor bit first as the latest firmware makes it very hard to find the supervisor account.
 :)
Title: Re: The Zyxel has landed
Post by: j0hn on February 03, 2019, 02:50:46 PM
Congrats :)

I'll fire on my PC later and take some screenshots for you of any minor settings you may wish to tweak (nothing too technical) with a brief explanation of each.

I have a couple of suggestions including enabling Telnet on the WLAN/LAN (under the Remote Management section) to get DslStats working.

When you've done that I'd recommend getting the Supervisor password.
Then you can erase any trace of John Lewis.
Title: Re: The Zyxel has landed
Post by: renluop on February 03, 2019, 06:33:12 PM
:yay: Good News!
Don't worry we all have our moments when we're sure we're correct but aren't. I'm just glad it's working now.
If the wireless side is also working as you want then it's probably a good time to back up the config.
Once that's done you may wish to go hunting for the supervisor password, as it's in that account that you'll find the TR069 settings.
You may also wish to consider updating the firmware, but I'd sort out the supervisor bit first as the latest firmware makes it very hard to find the supervisor account.
 :)
I searched and found a thread from early 2017, which now  cannot find again.  :sob: It mentioned the config files and

Code: [Select]
<Privilege>broadband,wireless,homeNetworking,routing,qos,nat,dns,igmpSetting,vlangroup,intfGrp,usb
Service,powerManagement,firewall,macFilter,parentalControl,schedulerRule,ipsecVPN,pptpVPN,log,traf
ficStatus,voipStatus,arpTable,routeTable,igmpGroupStatus,xdslStatistics,3gStatistics,userAccount,remot
eMGMT,snmp,time,emailNotification,logSetting,firmwareUpgrade,configuration,reboot,disagnostic</Pri
vilege>
and use to find supervisor password.

If only I could find it or search for the person who posted. I can recall part of the name. Shame about lack of member list.
Title: Re: The Zyxel has landed
Post by: tubaman on February 03, 2019, 07:07:26 PM
To get the supervisor password you need to telnet in (as admin) and then capture the output of the dumpmdm command - details are on page 3 of this topic - https://forum.kitz.co.uk/index.php/topic,19186.30.html  (https://forum.kitz.co.uk/index.php/topic,19186.30.html)
 :)
Title: Re: The Zyxel has landed
Post by: burakkucat on February 04, 2019, 12:05:48 AM
Now all is running, . . .

Excellent news!  :congrats:  :dance:
Title: Re: The Zyxel has landed
Post by: renluop on February 05, 2019, 02:39:45 PM
To get the supervisor password you need to telnet in (as admin) and then capture the output of the dumpmdm command - details are on page 3 of this topic - https://forum.kitz.co.uk/index.php/topic,19186.30.html  (https://forum.kitz.co.uk/index.php/topic,19186.30.html)
 :)
I can't get my brain working on it, As administrator, am I right to log in 192.168.1.1 as admin and chosen/default password? All that happens is that the cursor is inactive as the password is input. Telnet is enabled.

What should I be doing? :-\
Title: Re: The Zyxel has landed
Post by: tubaman on February 05, 2019, 03:21:06 PM
You should get a '>' prompt after logging in (as admin) where you can then issue the dumpmdm command.
I assume you're not trying to telnet in at the same time as dslstats, as it may not allow two sessions to run concurrently?
 :)
Title: Re: The Zyxel has landed
Post by: renluop on February 05, 2019, 07:55:04 PM
I paused DSLstats; I hope that's your meaning. Attmpt failed again with screen
Code: [Select]
VMG8924-B10A
Login: admin
Password:[color=red]*[/color]


* Password could not be input.
Title: Re: The Zyxel has landed
Post by: pooclah on February 05, 2019, 09:22:34 PM
If you mean nothing appears on the screen when entering the password in telnet you will not see any characters - just type your password and press enter.

Kevin
Title: Re: The Zyxel has landed
Post by: renluop on February 06, 2019, 09:27:24 AM
I've got the output of dumpmdm on screen, and followed on with Windows button and R and telnet. There I entered
Code: [Select]
set logfile filename as some site advised. Is that right procedure? I had created a folder, in documents for the files. :-\
Title: Re: The Zyxel has landed
Post by: j0hn on February 06, 2019, 10:21:29 AM
Unfortunately the telnet window cuts off much of the dumpmdm command.

If you are using the windows Telnet client, do the following.

Open Start Menu
Type Telnet
Click "Open as Administrator"

In the Telnet window type the following:
set logfile C:\dumpmdm.txt

It should then say "Client logging on"
Then type:
open 192.168.1.1

It will open a new Window asking for username, type:
admin
then type your  password in the next box

It will then show:
>

Then type:
dumpmdm

It should then record everything to to a file named telnet.txt

Close the telnet window.

The file is saved to C:\dumpmdm.txt
Located in "This PC" then "Local Disk (C:)"

Simply search the file for the word supervisor, and you have the password.
Title: Re: The Zyxel has landed
Post by: renluop on February 06, 2019, 12:30:02 PM
At last the supervisor password has been found and listed with all Zyxel info.
Next is to remove traces of John Lewis broadband: if I an figure it out.

Is it as simple as changing
Code: [Select]
<Username>j[color=red]ohnlewis[/color]setup@john-lewis.com</Username>
<Password>g0g0g0g0</Password>
Title: Re: The Zyxel has landed
Post by: renluop on February 06, 2019, 12:37:29 PM
previou post edited.
Title: Re: The Zyxel has landed
Post by: tubaman on February 06, 2019, 01:00:43 PM
The only bit of the John Lewis setup I'd be particularly wanting to get rid of is the TR069 settings so it can't 'phone home' and reconfigure itself.
The TR069 menu is available when you log in as supervisor and you can basically just turn it off.
That username and password you've found are probably for exactly that.
 :)
Title: Re: The Zyxel has landed
Post by: renluop on February 06, 2019, 03:34:07 PM
TR069 is now showing as disabled in maintenance dropdown list.

Is there anything more before I try a firmware update? IIRC someone said the latest wasn't to be recommended. What would be? Please!
Title: Re: The Zyxel has landed
Post by: tubaman on February 06, 2019, 04:02:05 PM
The concern with the latest version (V28) is that it stops you using dumpmdm as the admin user, but as you now have the supervisor password that shouldn't be an issue.
My 8924 is running V21 (oddly only one version before V28!!) quite happily and I do plan to upgrade at some point - just haven't got around to it yet. ::)
If you don't like V28 for some reason there's nothing to stop you from loading an older version again.
 :)
Title: Re: The Zyxel has landed
Post by: vultura on February 06, 2019, 04:11:16 PM
The concern with the latest version (V28) is that it stops you using dumpmdm as the admin user, but as you now have the supervisor password that shouldn't be an issue.
My 8924 is running V21 (oddly only one version before V28!!) quite happily and I do plan to upgrade at some point - just haven't got around to it yet. ::)
If you don't like V28 for some reason there's nothing to stop you from loading an older version again.
 :)

There are firmware revisions between 21 and 28 according to the changelogs, but they don't appear on the Zyxel FTP server.  I assume they were classed as beta versions.

Title: Re: The Zyxel has landed
Post by: burakkucat on February 06, 2019, 06:11:17 PM
At last the supervisor password has been found and listed with all Zyxel info.
Next is to remove traces of John Lewis broadband: if I an figure it out.

Good. :)

Now log into the GUI as supervisor and use the password you have just discovered.
Go to "Maintenance --> Configuration" and select the "ROM-D" tab. There should be a "Clean" button. Left click on it.
Go to "Maintenance --> Reboot" and left click on the "Reboot" button.

(The last three lines are based upon what I see with my VMG1312-B10A. There may be slight differences for your device. So it might be worthwhile looking to see "what's what" first and then checking with j0hn for what he advises.)
Title: Re: The Zyxel has landed
Post by: j0hn on February 06, 2019, 06:23:23 PM
I've been guiding him using my 1312-b10a  :D
My 8924 is in a box somewhere.

I'd follow your advise, it's exactly what I would do.
Title: Re: The Zyxel has landed
Post by: tubaman on February 06, 2019, 06:24:39 PM
I'd be a bit careful about clearing ROM-D as I suspect the supervisor password will get randomised when you load the new firmware if you do that.
I'm not 100% on that one, but be warned that it might happen (and if you load V28 you won't be able to get it back without downgrading again).
 :)
Title: Re: The Zyxel has landed
Post by: j0hn on February 06, 2019, 06:25:49 PM
I'd be a bit careful about clearing ROM-D as I suspect the supervisor password will get randomised when you load the new firmware if you do that.
I'm not 100% on that one, but be warned that it might happen (and if you load V28 you won't be able to get it back without downgrading again).
 :)

It shouldn't.
Title: Re: The Zyxel has landed
Post by: burakkucat on February 06, 2019, 06:46:45 PM
I'd follow your advise, it's exactly what I would do.

b*cat smiles, enigmatically, and gives one of his best Japanese style bows, for the complement.  :)