Kitz Forum

Broadband Related => ISPs => Topic started by: rongtw on December 13, 2018, 11:03:35 PM

Title: Plusnet billing again
Post by: rongtw on December 13, 2018, 11:03:35 PM
I am sorry if i keep going on about Plusnet BUT they are getting terrible , Listen to this on BBC  Sounds from 33 mins :(  https://www.bbc.co.uk/sounds/play/m0001hjp
Title: Re: Plusnet billing again
Post by: 4candles on December 13, 2018, 11:15:06 PM
Hmmm - pretty damning, and no mention of the ex-customers still being billed months after they've left.  :(
Title: Re: Plusnet billing again
Post by: rongtw on December 14, 2018, 07:55:43 AM
Yes  :o  i just moved house and was seamless  :) except ,mmmmmmmm move from Fibre to ADSL  Billing day 11th and No bill yet ?? and they dont know if its changed yet ? also my 12 month contract has suddenly changed to a 24 month as if by magic
Title: Re: Plusnet billing again
Post by: dee.jay on December 14, 2018, 10:16:36 AM
I'd be looking to get off ASAP!
Title: Re: Plusnet billing again
Post by: adslmax on December 25, 2018, 10:47:54 AM
My last bill was back to September (when they change over to new billing system) and they still not fixed my billing yet (no bills in October, November and again December) because PN has disabled my billing account and there is option to pay the bill either. I want to get out of PN, had enough with them but they refused to waive the contract for me to move to other isp as I still in contract with PN until October 2019. I don't want to end up with no bill invoice until October 2019 with a massive large invoice bill (without discount applied, without LRS applied and without referral scheme applied)

PN are the worse billing cock up.

Anyway ..... A very Merry Xmas everyones in the forum.