Kitz Forum

Broadband Related => ISPs => Topic started by: rongtw on November 22, 2018, 11:47:19 AM

Title: 20p
Post by: rongtw on November 22, 2018, 11:47:19 AM

I cannot believe Plusnet  ::)  Last month they messed up my payment and to say sorry they paid this months bill , or so i thought  ???  But there is £0.20 pence outstanding , i have now had my connection capped  :-X ALL for 20p and their  failed billing page wont even load  :no:

Title: Re: 20p
Post by: rongtw on November 22, 2018, 02:39:13 PM

Now i cant even get logged into member centre , The server at portal.plus.net is taking too long to respond  :lol:
 

Title: Re: 20p
Post by: j0hn on November 22, 2018, 03:29:00 PM

I joined about 6 weeks ago.
2 billing cycles and no issues.
portal loading fine here, can view all my bills.

Title: Re: 20p
Post by: dee.jay on November 22, 2018, 04:59:06 PM

We'll do you proud.

Tosh.

Title: Re: 20p
Post by: rongtw on November 23, 2018, 07:23:25 AM

10 years ago i joined plusnet , when it was good but has gradually gone down hill particularly on support  :no: :no: 

Title: Re: 20p
Post by: Weaver on November 24, 2018, 02:26:46 AM

This is the problem if management starts viewing things such as customer service and support as ‘cost centres’, things that just eat money and do not earn anything. A steady campaign of skimping means a slow decline but they have saved a little money.