Kitz Forum

Internet => General Internet => Topic started by: sherloc987 on November 04, 2018, 10:27:33 AM

Title: New ISP, connected to the wi-fi but no internet
Post by: sherloc987 on November 04, 2018, 10:27:33 AM

So my family recently got a new ISP and changed our modem (to the one they sent us). I can connect to the wi-fi but there's no internet to connect to. These guys don't have a number I can call for technical support; all they have is an automated machine that tells me they'll call me back.

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Title: Re: New ISP, connected to the wi-fi but no internet
Post by: dee.jay on November 04, 2018, 11:31:08 AM

Which ISP is it?

Title: Re: New ISP, connected to the wi-fi but no internet
Post by: kitz on November 04, 2018, 01:38:19 PM

hmmm  doesn't appear to be a UK ISP :-\

But unfortunately at the end of the day, if you aren't able to connect and have checked that your username and password are correct, then you have no alternative but to contact them.

Title: Re: New ISP, connected to the wi-fi but no internet
Post by: Weaver on November 04, 2018, 02:59:57 PM

Welcome to the forum, sherloc!

Can a friend of yours email the ISP for you? If they have an email address. Which country are you in?

Title: Re: New ISP, connected to the wi-fi but no internet
Post by: kitz on November 05, 2018, 12:07:42 AM

I'm half expecting the sig to change.   If it does - it will be banned.

Title: Re: New ISP, connected to the wi-fi but no internet
Post by: kitz on November 06, 2018, 02:20:13 PM

bye!

(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fi288.photobucket.com%2Falbums%2Fll167%2Fglynn9371%2Femoticons%2FBANNED.gif&hash=e62d5775d8ce8913b00847a44f981bc91296dd96)