Kitz Forum
Broadband Related => ISPs => Topic started by: rongtw on June 23, 2018, 05:27:34 PM
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Quote from JonoH "We're upgrading our payment software over the next few days, and unfortunately that means that some older internet browsers will no longer be able to access our website."
a thread here https://community.plus.net/t5/Plusnet-Feedback/Older-Browsers-No-Longer-Able-To-Access-Plusnet-Site/m-p/1547277#U1547277
Question ? if they upgrading payment system and it affects your browser should this not be in a more prominent page ?
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I don't imagine it will affect very many users. The update is blocking very old browser versions that don't support newer version of TLS (1.1 and above I believe).
The 4th post sums it up perfect
This is a no win situation for Plusnet
1) Upgrade the software and get complaints
or
2) don't upgrade and still get complaints.
Hey ho.
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So they not actually updating the payment software ? its just To meet the new PCI Data Security Standard
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So they not actually updating the payment software ? its just To meet the new PCI Data Security Standard
yes, the same as every other site that has a payments service.
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Hi Chenks ;) , yes just for a moment there i thought Plusnet we actually going to fix something :lol:
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give them time, they'll get there
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Its a good job someone made that post, because its the only thread to get more than one reply as of late :P
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Its a good job someone made that post, because its the only thread to get more than one reply as of late :P
of course the usual surly reply from JonoH was there.
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Oh yes Jono typed lots of words but gave no real information >:( must be commercially sensitive info
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What other info would you like?
between
To give some actual detail.
PCI-DSS requires SSL and early TLS (TLS 1.0) to be gone by 30th June.
Old versions of IE especially don't support anything over TLS 1.0. Basically any version of IE on XP.
Chrome/Firefox are generally fine due to the auto updating they've had built in for years.
and
Below are the browser versions that support TLS 1.1 and above, taken from https://help.fasthosts.co.uk/app/answers/detail/a_id/2999/~/tls-1.0-browser-compatibility
Browser Version
Google Chrome 26 and above.
Mozilla Firefox 34 and above.
Microsoft Internet Explorer 7.8 and above.
Microsoft Edge 12 and above.
Apple Safari 8.9 and above.
Opera Browser 20 and above.
the thread covered everything relevant.
The guy doing the upgrade is named Bill, he's 44 with 2 kids.
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none of that was posted by plusnet though.
and what relevance does the name, age and number of kids have to do with anything?
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If only the info were more comprehensive! Lacking are inside leg measurement, collar and shoe size, and blood group. ::) ;D
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I'd rather they update their systems so not to have passwords in plain text!!
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Yes and thats just one thing that needs updating , BUT they have been promising a new more flexible Billing system for more than 8 years >:(
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Good Example here , their billing system is Borked Paid my bill yesterday , and i just received a text from them saying has not been paid ? and am being restricted WTF
i get via mobile to member center and log in and i get this ?? :no:
Woops! Something went wrong.
We're sorry for this interruption. Your browsing restriction had not been removed, even though your invoice has been cleared.
We've now removed the restrictions from your account, so you can browse normally.
It can take a couple of minutes for the restriction to be removed. If you keep returning to this message, please contact us.
go back to the Plusnet website to browse from there
For help or further information, please contact us online.
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LOL just received a Email from plusnet i got disconnected for owing £0.00 :no:
Dear Mr Willsher,
Account username:
We'd like to remind you again that payment is still due on your Plusnet broadband account.
To avoid any restrictions to your service you should pay within the next 4 days.
Payment due
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Amount owed: £0.00
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I know it's easier said than done but if you paid by direct debit you wouldn't have these problems.
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Hi Brownie , i may agree but i been paying with debit card for 9 years with no major problems , just recently the system is getting worse :no: :no: :no:
Ps Plusnet service status says no problem with Broadband connections
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I know it's easier said than done but if you paid by direct debit you wouldn't have these problems.
there are a few reasons why you wouldn't want plusnet to have a direct debit mandate on your account.
just ask the numerous people who cancelled yet were still billed months after.
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I've just left Plusnet and they stopped the direct debit as expected with no issues whatsoever.
Do the vast majority of people who have no problems jump onto a forum and say "Hey! I left Plusnet and the system worked!"
People are more likely to complain than compliment.
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I've just left Plusnet and they stopped the direct debit as expected with no issues whatsoever.
good for you !
Do the vast majority of people who have no problems jump onto a forum and say "Hey! I left Plusnet and the system worked!"
no, but they often jump onto their forum and voice their dismay about plusnet in general either during the leaving process or once they have left.
just look at the "plusnet feedback" section of their forum.
People are more likely to complain than compliment.
really? that's a new one on me ::)
however, even if 1 person still gets billed after they leave then that is 1 person too many.
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I have no doubt plusnet have lots of happy customers who have no problems , i have only on rare occasions had problems but the worst thing is when you read their forums it always the same problems reoccurring which leads to people leaving .
And as Chenks said even 1 unhappy incorrectly billed person is one too many :no:
Anyhow Plusnet Matt contacted me on Facebook to say they have changed their settings ? and i rebooted my router , but am still await a reason for the Mistake in the first case :(
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Thank god i switched over to idnet today..... sorry to hear you had problems ron hopefully they can fix it asap... ohh wait its plusnet erm :P
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there are a few reasons why you wouldn't want plusnet to have a direct debit mandate on your account.
just ask the numerous people who cancelled yet were still billed months after.
Well, as the bank has to act on its customer's instructions, a payment can be recalled, or the whole direct debit cancelled at any time. The bank has no mandate after that to deduct further payments under the mandate, not does the applicant for payment have a right to request payment from the bank. The customer does not have to tell its creditor e.g Plusnet.
All told, I don't see how situations such as mentioned should arise.
(https://www.directdebit.co.uk/DirectDebitExplained/pages/cancellingpayments.aspx may be useful.[/url)
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The reasons why situations arise is because Plusnet billing system is Old and cannot cope with the customer numbers
Even as they admit they been trying to update it over the past 8 years , there has been a lack of forward movement
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Yes, I know how situations arise, and why, but they need not continue, if PN customers use the DD cancellations properly. if PN choose to chase for payment from a bank account, where the bank's customer has cancelled the mandate to let them take payment, hard luck.
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Sorry i beg to differ , if a customer leaves a ISP they should stop asking for money from any customers bank !
If you cancel a service whatever it is NO money should ever be requested by that service after your finish date , ok you you expect a final payment that all
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Yes, I know how situations arise, and why, but they need not continue, if PN customers use the DD cancellations properly. if PN choose to chase for payment from a bank account, where the bank's customer has cancelled the mandate to let them take payment, hard luck.
sounds like you are saying it's the customers fault if a company takes money from them after they have cancelled.
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No he's simply pointing out if a customer takes the time to cancel a direct debit then said company cannot restart it or access any funds.
It's good practice to cancel a direct debit once you're sure that your final bill has been paid.
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look plusnet system is still making errors :no: https://community.plus.net/t5/My-Account-Billing/D-D-wrong-amount-again/td-p/1549004 , https://community.plus.net/t5/My-Account-Billing/D-D-Overcharged/td-p/1547816
and this shows how inflexible it is :o https://community.plus.net/t5/My-Account-Billing/Change-date-DD-is-requested/td-p/1548491
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No he's simply pointing out if a customer takes the time to cancel a direct debit then said company cannot restart it or access any funds.
It's good practice to cancel a direct debit once you're sure that your final bill has been paid.
the point is a company should not be taking money in the first place if the account is closed.
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Of course it shouldn't, but companies make mistakes (some more than others), so as j0hn said, It's good (sensible) practice to cancel a direct debit once you're sure that your final bill has been paid.
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and when plusnet attempt to take money from a cancelled DD, they'll send you an email saying they'll be passing it on to debt recovery.
it's happened, and still happens.
the problem here is plusnet, not the customer.
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Any company of Plusnets size is going to have issues at some point.
People generally don't rush online to thank a company for taking their payment successfully every month but they are much more likely to complain.
You've very much made your point that you don't like Plusnet or their billing system.
This forum is full of current and former Plusnet customers. Some will heavily criticise them and others will very much defend them.
Personally I never had a single problem with Plusnet during my 24 months with them. My DD was taken on time every month for the correct amount and upon my final direct debit being taken I cancelled it (as I do for every direct debit that's finished) and had no issues.
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Any company of Plusnets size is going to have issues at some point.
People generally don't rush online to thank a company for taking their payment successfully every month but they are much more likely to complain.
size is irellevant
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jOhn , and here lies the problem you are one person among thousands , because you had no problems in 24 months does not mean there are no problems.
Chenks and myself are long time customers myself over 8 years , we have seen numerous promises mad by PN to fix the billing system amongst other things , the worst thing is if you look at my other post the problems are still occurring .
PN billing is no longer fit for purpose
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PN billing is no longer fit for purpose
was it ever ?
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Quote from: renluop on June 27, 2018, 11:36:03 PM
Yes, I know how situations arise, and why, but they need not continue, if PN customers use the DD cancellations properly.
If PN choose to chase for payment from a bank account, where the bank's customer has cancelled the mandate to let them take payment, hard luck on them
Sorry i beg to differ , if a customer leaves a ISP they should stop asking for money from any customers bank !
If you cancel a service whatever it is NO money should ever be requested by that service after your finish date , ok you you expect a final payment that all
G
sounds like you are saying it's the customers fault if a company takes money from them after they have cancelled.
Guys, I'm not stupid enough to write as you seem to be accusing me, but to make it clear that the hard luck is PN's, if they waste time chasing payment on the basis of a cancelled mandate.
TBH I'd just ignore.
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I have just seen this on the PN forum , just shows how bad their Billing system is ???
https://community.plus.net/t5/My-Account-Billing/Is-everyone-who-renewed-LRS-being-double-billed-line-rental/m-p/1546264/highlight/true#M30657
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A problem arises not infrequently where customers have cancelled the DD when they have migrated - especially if they are home phone users. The charges for some calls can take some time to come through and so Plusnet will attempt to take payment for these some time later and if the DD fails debt recovery is automatically triggered.
The best bet is to leave the DD in place until you are sure all possible bills have gone through and if Plusnet take extra monthly payments in error use the DD guarantee and get the bank to recover the money.
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Jelv Did you see this ? https://community.plus.net/t5/My-Account-Billing/Still-receiving-bills-after-leaving-plusnet/td-p/1551128
Aparently These emails are perfectly normal and can continue for a couple of months after the account being closed. :lol: :lol:
also a staff reply to another thread suggest there is a new billing system ? https://community.plus.net/t5/My-Account-Billing/Is-everyone-who-renewed-LRS-being-double-billed-line-rental/m-p/1550835/highlight/true#M30841
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https://community.plus.net/t5/My-Account-Billing/Being-charged-when-I-have-left/td-p/1551422 :(