Kitz Forum
Broadband Related => ISPs => Topic started by: rongtw on June 07, 2018, 07:02:10 AM
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Hi , decided to post here to highlight problems with Plusnet forums becoming public .
Some here know me from the forum i used my normal name , i have been a contributor on the forum for more than 8 years , i got banned for highlighting the fact they had a forum troll and the Mods took no action ! This troll had 3 accounts on the forum which he used to intimidate members .
Since i was banned all reference to him has been removed from the forum there is a big thread here ,/ Community feedback / fancy banning rongtw Now locked because JonoH community manager , says he has given enough information ?
Sorry But JonoH no longer reply's to Email sent from me 3 days ago .
They have also banned my wifes account for the forum , Plusnet were warned about making the forum public , so now i am denied access to a route to support because of this reason , it a sad day when plusnet customers are denied use of the forum.
Thanks for reading
Ron
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I had been a customer of Plus Nets since 2003, having recently moved to Virgin I am no longer. I do remember you from the forums, but it's not a place I frequented very often so have no idea about whats gone on, there's always two sides. I have just skim read some posts in the thread you mention, but don't have the time to read all of it.
Given how much help you've been over the years perhaps a month or so ban would have been much more appropriate, but without the full details it's impossible to say.
Presuming you are not in contract you could always move provider, wash your hands of them completely.
There's always plenty of people here who need help as well.
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I totally missed what happened until I saw the thread started as a result of you being banned. I'm very suspicious that a total ban rather than a time limited ban was endorsed by Plusnet because you consistently highlighted their failings!
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Hi Jelv , yes there was some strange things posted by the troll under one of his alias now removed :( he knew i was reading forum Via my wife's account , which he highlighted and he also used my first name ? .
To me the worst problem is the Plusnet manager refuses to join into a dialog about this either on the forum or on Email .
And as you may have read post by robPN that all reference to any of the troll posts have been removed but mine have not ?
Also when JonoH kept saying St3 did not have all the facts , when he did i have been his friend for over 8 years and we regularly discussed the troll , and i forwarded all the emails from mods and Pn staff for him to read
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as another previous plusnet forum member (and plusnet customer), the place is a clique with the chosen few allowed to do what they want.
the mods will never admit it, but they have their favourites.
i got a 7 day ban, which was then not lifted after 7 days.
they evnetually contacted me to let me know the ban would be lifted if i agreed to their stipulations.
i explained that the reason for the ban was flawed and as such i did not agree to their stipulations.
therefore i imposed my own permanent ban by not grovelling to be allowed back in.
i have never agreed with plusnet allowing customers to moderate what is essentially the primary support method for plusnet.
the forum should be moderated and controlled solely by plusnet staff.
i wonder if GDPR could be invoked and demand all your data be removed from their forums.
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I'll only say that I'm sorry that you are not there anymore, except that how was it proven that three then members were the same person?
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Hi renluop , we were never 100% sure but it was more than a coincidence that after the first one disappeared Notinmyname , mods never admitted he was banned because everyone was complaining about him .
Then strangely enough a HappyHijabi arrived , the Hijab was the notinmyname sig picture strange as his posts where all of the similar ilk and all pointed at them who complained previously , then he dissapeared for a month ? so another one appeared alanj
once again he starts being obtrusive when i got banned he did as well , but the follwing day he returned as HappyHijabi pointing out that i had been banned and my wifes account was also banned ? dont know how he knew that
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Thank you. does seem a little too coincidental.
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Hi rongtw,
Good to see you back in print! :)
Obviously I'm not aware of all the facts behind why you were permanently banned. Nothing that I saw in your forum contributions would in my view justify it. I cannot imagine what horrendous 'crime' on a forum could ever justify it.
Anyway, after 10½ years here I can thoroughly recommend the Kitz forum - hope you stick around.
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I guess that the final problem was that it at least looked like rongtw created another account to circumvent the temporary ban.
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Hi EJS nice to see you , the account i used was my wife's that i created in case i needed to sneak around unknown :)
Which as a public forum , i am allowed to do if i had 20 names there is no problem :)
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When you used your wife's account was it to post in relation to the issues that led to your main account being banned or was it to raise an issue when you needed support? From what I've seen it was the latter.
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Hi Jelv , yes the main reason for this account was to gain access to support if needed , but it also allowed me to find out that alanj came back on as happyhijabi , it was also nice to be able to see the posts on my friends St3 thread in support of me which was locked by Plusnet .
But that was after PN staff kept telling st3 he did not have all the facts , when he told them he was a old friend and had always been in contact with me and i had shared Emails from JonoH they decided to lock it , because Yes he had all the facts .
Ps Plusnet have now unblocked my IP on the forum but still not allowed to post ? so i can read only
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Ps Plusnet have now unblocked my IP on the forum but still not allowed to post ? so i can read only
they did that with me too.
the banned the IP address from even being able to load various pages on the plusnet website (including the forum).
when i informed them they were restricting my ability to manage and seek support on my account they claimed it was a mistake and wasn't their intention and removed that block.
personally i think they have no idea what they are doing and plusnet are basically allowing customers to run their whole forum-based support network. JonoH comes across as a guy you'd happilly punch in the face continually and has shoulders so slippery you could use them as an ice rink.
i've always been of the opinion that if moderation must be done by non-employees then appointed forum modersators should have a set term (just like a president) and after that expires you lose moderation control and it passes to someone else. this would keep moderation fresh and remove the posibility of favouritism and cliques - something that is rife amongst the plusnet "community".
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If you look at the censorship that occurs on forums such as BT's where unfavourable topics are removed I'm in favour of customer moderation. But the problem is that there are fewer moderators on the Plusnet forums now than there were when the customer base was less than a tenth of the size it is now. If there were say 10 moderators, with one or two allocated to keep an eye on each board it would be better, especially if the moderators rules said things like bans had to be endorsed by half of the moderators at least. Providing the moderators came from a wide base and not just from the clique it would be much better than what they have now.
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If you look at the censorship that occurs on forums such as BT's where unfavourable topics are removed I'm in favour of customer moderation.
but if the customer moderator is applying the rules set then that would still happen.
if BT want to moderate in that way then that's up to them. as long as it's applied consistently and you know that's gonna happen when you join then you can't complain.
personally i've never understood why there would be a "general chat" or "chit chat" section on those forums. the purpose of those forums are for product and customer support (especially in the case of plusnet where they removed the ticket system and forced everyone on to the phones that never get answered), not a place to hang out and shoot the breeze. plenty of other places to do that.
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but if the customer moderator is applying the rules set then that would still happen.
But it doesn't on the Plusnet forums. There are any number of highly critical topics which are allowed to run with other users backing OPs who have genuine reasons to be unhappy. I bet if Plusnet were moderating themselves every such topic would be locked and handled out of sight by PMs.
As you've alluded to, most of the issues over moderation arise from the General Chat board - there is a simple solution which has been threatened a couple of times - bring it on!
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But it doesn't on the Plusnet forums. There are any number of highly critical topics which are allowed to run with other users backing OPs who have genuine reasons to be unhappy. I bet if Plusnet were moderating themselves every such topic would be locked and handled out of sight by PMs.
because plusnet, we assume, don't have any rules in place that say moderators should remove such content.
support forums, by their nature, are going to be mostly about people who have problems or complaints. people don't sign up to say everything is working fine.
if plusnet were to remove threads that were critical then the forum would be empty! then again, that tells you something about plusnet... by give them time and they will get there.
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... by give them time and they will get there.
:lol:
It's 18 months since I posted https://community.plus.net/t5/Plusnet-Feedback/Why-I-have-left-Plusnet/m-p/1389353 - I was looking at it yesterday - how far have they moved forward with the issues I raised?
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It had been noticed by a few members Via emails to me , that the suggestion was PN wanted a reason to remove me as i constantly mentioned the fact of their inability to fix long running problem ?
as you mention the removal of chat board has been mentioned several times of late even by JonoH , but long time members have stated it was never a problem before they moved to lithium and a public forum :(
as a question ? why do not the mods have to send a warning before any ban :no:
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as a question ? why do not the mods have to send a warning before any ban :no:
one must never question the moderators!!
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So much drama for an ISP support forum! Guess I shouldnt even comment as I have no horse, but maybe policing the place where people come to vent about their service either takes a very heavy hand or offloading it to community members who care enough to put up with it? Either way it sounds like you have been unfairly treated, but its not like you can take it up with the courts. :)
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the problem with plusnet is that they have neutered most of their support channels.
you can't email them, you can't raise a ticket online (except for very specific situations).
they push you to use the phone lines (which end up waiting in queue for hours on end), or tell you to use the support forums.
of course, there is the online chat function, when they decide to make it available (which is totally random).
if they ban a customer from using the support forums then they remove 1 channel of support.
IMO if they choose to ban a customer from using one of the support channel they should allow that customer to leave without penalty if still in contract.
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I find this all quite depressing. I'm with PlusNet, but I haven't taken part in their forums for years, as I haven't needed any technical support. Now I'm wondering about the possibility of needing technical support in the future, and whether I want to be with PlusNet if/when that situation arises.
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I find this all quite depressing. I'm with PlusNet, but I haven't taken part in their forums for years, as I haven't needed any technical support. Now I'm wondering about the possibility of needing technical support in the future, and whether I want to be with PlusNet if/when that situation arises.
good luck with that.
you'll either end up waiting hours getting your call answered, or playing potluck with the online chat where the other person has no idea what you're talking about. then if you do eventually get your issue raised, you'll sit wondering if anything will be done about.
by that point you'll post in the forum complaing about your issue and nothing being done about it. then one of the plusnet goons will stick their head in saying they are so sorry about what has happened and they'll send an email to someon asking it be picked up. they'll also promise that if you give them time they'll get there.
the problem with plusnet is this in a nut shell - when it works it's pretty good, when it doesn't work you are in the crapper.
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That is a pretty good summary and exactly why I left. I needed to know that if I had an issue it would be handled promptly by people who actually know what they are doing and I'm prepared to pay a bit more for that peace of mind.
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I thought you could still raise a ticket directly through faults.plus.net ?
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I thought you could still raise a ticket directly through faults.plus.net ?
for certain things, yes.
for other things you can't.
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or playing potluck with the online chat
If you can get in to it in the first place! Seems to be pot luck if it works - see this (https://community.plus.net/t5/Plusnet-Feedback/Chat-using-Android-phone/m-p/1544709#M81563).
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I understand the point made in favour of customer regulation, but I don’t agree. Customers are not accountable and not supervised. If they were then the company would be providing part of the moderation function, it would not be ‘customer-moderated’, but a cheapo hybrid, the worst of both worlds. The company is not fulfilling its obligations if it fails to provide staff members who are supervised, assessed and subject to at least some policies or guidelines. If a company engages in disgusting censorship, as in the example alleged, then that is up to them, as it is their show but then all right-thinking people can simply vote with their feet as it shows the company’s ethics up. That is the cost of the company not doing the right thing, losing the decent, thinking customers.
Sounds horrendous.
And welcome, rongtw!
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Thanks Weaver :) and you make some good points :cool: i will remember when i go forward with this .
I managed to find where to make a Ticket WOW eventually and i said i wanted to make a official complaint you have to go through procedure i actually just got this reply
Dear Mr Willsher,
Thank you for your reply, sorry my response is a little late.
The reference for your complaint is the ticket reference:176227662. I'm part of the Senior Service High Level Escalations so I will deal with your complaint.
Thank you for nine years of loyalty, I can see during this time you have been an active member of our online community so being banned must be difficult to accept.
However the restriction were put in place due to a breach of the rules, I have to separate why you felt it necessary to breach these rules and take an impartial view on why the ban was applied. Whilst your loyalty is greatly appreciated the fact remains that the forums rules were breached so the ban will remain.
i have to consider my next action
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i have to consider my next action
Find something else to do with your time?
From reading the whole thread it sounds to me like you fed the troll, that's never a good idea.
They banned you and clearly the guv'nor has no intentions of removing that ban.
Do you really think someone more senior is going to make him remove the ban?
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Do you really think someone more senior is going to make him remove the ban?
it would be interesting to see how far they let it go if it started to spread on social media etc etc.
are they really willing to lose a customer and a the "we'll do you proud" mantra being spoiled over it?
but it's plusnet and they don't care about existing customers, it's all about the churn for them, so they'd probably be happy to see a customer go.
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Found out why chat didn't work: it needs third party cookies enabled.
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Found out why chat didn't work: it needs third part cookies enabled.
hope they fully compy with GDPR ;D
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I suppose really i should let go , but ,,,,,,,,,,, Forum rules https://community.plus.net/t5/Community-Announcements/Forum-Rules/td-p/1167432 there is no mention of using secondary accounts , for which they say now was the reason for the ban ?
@Chenks , yes that may be a good idea ? create a stir on facebook >:D , as a ex forces i have wide audience on the groups :)
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I went in to signing up as a new user on the forums which comes up with a load of other guff quoted below (it has lost the paragraph numbers).
The only bit that is relevant I found was:
impersonating other individuals or falsely representing one's identity or qualifications or posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others;
which implies that as long as you do not endorse or denigrate others, secondary user names are OK!
We know it’s boring but so that the Plusnet Community remains a friendly, safe and helpful place for all its users, we have to set out some rules about how it can be used.
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Jelv i just noticed on the forum rules as of now ::) is this a possible addition as i never saw it before ?
Bullet Point Six
Only 1 forum account is permitted per person. In exceptional circumstances this may be relaxed with agreement from the moderation team.
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Are people expecting to find some sort of technicality along the lines of "Plusnet can't ban me because ..."?
All members should note that the use of these forums is entirely at Plusnet’s discretion and should be viewed as such.
We reserve the right to suspend or terminate any account and use of the Community.
They don't need a reason. They are Plusnet's forums and Plusnet can do what they like with them.
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EJS , no was just interested in what customers actually sign into without knowing , in fact i would say 99% of forum members have never even read the rules
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Jelv i just noticed on the forum rules as of now ::) is this a possible addition as i never saw it before ?
Bullet Point Six
Only 1 forum account is permitted per person. In exceptional circumstances this may be relaxed with agreement from the moderation team.
which is fine as the other account was your wifes, not yours.
the fact they both log in from the same IP address is irrelevant.
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I havent looked in depth, but some of those forum rules have changed. When the change occurred I've no idea. They could have updated it for GDPR or it may have been as long ago as when they changed the forum software from SMF.. but some of those points do appear a bit GDPRish. One in particular stands out and that is the age restriction which never used to be there years ago. I'm sure jelv will also recall a couple of prominent PN community posters who would have been under 16 many years ago.
i wonder if GDPR could be invoked and demand all your data be removed from their forums.
Under the right to be forgotten you can ask for any personally identifying information to be removed. There is no formal clarification yet about forum usernames and posts - I even spent an hour hanging on the official GDPR helpline to get clarification on this point - but the general consensus appears to be that post data can stay as long as there is nothing that identifies the individual. But back to the username itself that could be considered personally identifying under certain circumstances so you can ask for that to be anonymised. How they deal with that is up to them, but changing the username to anon/guest would likely be the easiest.
After I raised the point about GDPR and usernames/post data a lot of other forum owners said there is so much ambiguity over this that the thread rapidly grew. In the end the developers of SMF said are seeking legal advice to see if they can get formal clarification, but in the meantime I believe all the info in the quoted paragraph here (https://forum.kitz.co.uk/index.php/topic,21607.msg373383.html#msg373383) to be fully compliant. See in particular The right to erase and also right to restrict processing.
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I think if you really want to punish them for their actions to you and your wife then I'd find another ISP and stop giving them your business.
If enough people start leaving plusnet because of an amatuer run forum then they might get the message.
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@Bowdon. That to me seems a good idea, until one considers the number of forum members, especially those active and actually customers to the company's actual customer total. Take the churn and those who leave because of @rongtw's treatment will soon be forgotten, replace by those who have no memory of events.
As to Plusnet, its Forum and the Forum's independent moderation, also EE, I suggest that any or all of them will exist only as long as convenient to their ultimate owner.
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The list of rules is so long that it is utterly ridiculous. They seem pretty nervous. “solicit participation in public discussion, debate, comment or activity outside this Community.” You just broke that one anyway. These are worthless people and what they offer does not have value. I suggest that trying to pursue this implies that it is an end worth pursuing, therefore forum membership has worth. I would document it, but not attempt to gain reinstatement and if it were me then I would also deprive them of the financial rewards of continued payments to they, but it is not me, so that is not a very helpful comment of mine. :-)
There are decent ISPs out there and they are not hard to find. You can ask people. There are cheapo ones too.
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Perhaps they could have saved a lot of ink with something like this:
In the British Armed Forces the offence is covered by section 19 of the Armed Forces Act 2006, which applies to all branches. The offence is categorised as an offence of "neglect of duty and misconduct" and the covers "an act that is prejudicial to good order and service discipline" or causing the same through omission.
;D
[Moderator edited to change the [code][/code] tags to [quote][/quote] tags.]
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Hi all , well as i cannot move ISP for 6 months or pay £130 , i fear i have to stay with Plusnet for now ???
and as i just received this Email from PN i have requested a deadlock letter so i can take it further :fingers:
Whilst I appreciate you have not had your desired outcome by raising this complaint the decision to uphold the ban is final.
As the message board is an additional option and not an expected route of communication, rules governing it rest with Plusnet alone.
This will be my final communication in relation to this issue.
How come the forum is no longer a expected route of communication ? they removed the Tickets , the phone lines are dire , so if you have a problem you have to use TwitFace :no:
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They will have been very careful to have nothing in their terms that state you have a right to access their forums.
The forum terms clearly state that its use is entirely at their discretion.
They have the right to ban you, and they clearly aren't going to change their mind.
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They have the right to ban you, and they clearly aren't going to change their mind.
yes, but for what reason was the wifes account banned?
i would be going down that route if it were me.
i would be asking for the reason for also banning that account.
they have no rules about multiple people in the same house having their own forum accounts.
this is the equivalent of banning everyone from Liverpool because one scouser got a bit lary.
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@chenks did the OP say he used his wife’s account to complain?
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@chenks did the OP say he used his wife’s account to complain?
dunno.
but plusnet would have a hard time proving who was (or wasn't) using the wifes account.
as they would be coming from the same IP address they would need to go down the line of analyzing posting style, which delves into the realms of cloud cuckoo land.
the situation remains as intially explained though. you have a small group of clique "customers" who aren't employed by plusnet controlling who can and can't access the one of the advertised official support channels. the actual plusnet employees then don't have the backbone to revert any change in case it upsets the little clique. on top of that the "community manager" actually comes across as a total a-hole (and being one myself i know one when i see one).
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The wifes account was used only to read the forums @weaver
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have just received this email from Plusnet ? any idea what it means ?
After investigation the forum that we provide, is only governed by our own business processes and doesn't fall under the umbrella of the ombudsman. As its not a compliance area covered by the regulator the final resolutions end with our internal business decisions.
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have just received this email from Plusnet ? any idea what it means ?
After investigation the forum that we provide, is only governed by our own business processes and doesn't fall under the umbrella of the ombudsman. As its not a compliance area covered by the regulator the final resolutions end with our internal business decisions.
it basically means GTF (https://www.urbandictionary.com/define.php?term=G.T.F - option 2)
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https://community.plus.net/t5/Community-Site-Feedback/Policies-and-Proceedures/m-p/1543430#M14430
It seems that one member's comment that with Plusnet is no redemption is very close to the truth.
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LOL nice Chenks ;)
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It means the forum is an optional extra they give you, not covered by anything Ofcom or anyone else can interfere with or rule on.
Plusnet own it, run it and can do what they like with it.
All members should note that the use of these forums is entirely at Plusnet’s discretion and should be viewed as such.
We reserve the right to suspend or terminate any account and use of the Community.
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@John , so how come access to support via the forum is a optional extra ?
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I suppose it is an extra because they say it is. If they said that as part of the terms of sale of the service you bought, then that defined what you had bought and you decide whether you like that deal on offer or not.
I think that there is nowhere else to go with this.
If you are unhappy with them then you should go to a decent ethic ISP. That is how you stick it to them, by depriving them of revenue.
ISPReview will give you an idea of what users think. And you can ask here for recommendations. Plenty of people here will be able to give you a straight answer of whether their own ISPs are any good or not.
But if you stay with PusNet and keep giving them money then it means that you are sufficiently happy with them that you are not willing to make a move. Only you can know what you want to do about it. Right now you are just talking to the wall, because they have stopped listening to you. A well-organised ISP will migrate you in a few days with zero downtime.
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And you can ask here for recommendations.
the irony is that you only have to look at the primary sponsor of this site! (if indeed they actually pay to have their logo in a prominent position of the home page).
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the irony is that you only have to look at the primary sponsor of this site! (if indeed they actually pay to have their logo in a prominent position of the home page).
This site does NOT have a sponsor. It's funded by the owner, together with donations and a small amount from advertising. The ads at the top of the index page are Google ads, and no company pays kitz to have their ads prominently displayed.
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the irony is that you only have to look at the primary sponsor of this site! (if indeed they actually pay to have their logo in a prominent position of the home page).
You have no chill. You begrudge this excellent (mostly self funded) forum some advertising money because of this outlier case... what?
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This site does NOT have a sponsor. It's funded by the owner, together with donations and a small amount from advertising. The ads at the top of the index page are Google ads, and no company pays kitz to have their ads prominently displayed.
the comment was tongue in cheek. but i see i nipped at a raw nerve there!
but is the plusnet logo that is top right on the homepage an ad served by google?
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You have no chill. You begrudge this excellent (mostly self funded) forum some advertising money because of this outlier case... what?
again, tongue in cheek, but another one where a raw never has been nipped?
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but is the plusnet logo that is top right on the homepage an ad served by google?
No, it's a direct referral link.
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No, it's a direct referral link.
thought that was the case, but roseway was suggesting it was a google ad.
anyway it's neither here nor there. i just found it ironic that here we are slagging off plusnet when this site prominently advertises it ;D
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If the forums are an optional extra how come when you use the search on https://www.plus.net/help/ (https://www.plus.net/help/) are a lot of the prominent results (and sometimes the only results) shown under "Answers from our Community"
@rongtw Have they totally blocked you or do you have read only access to the forums?
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Ok looky at what features most prominently when you select Help and Support on Plusnet's Facebook page.
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@rongtw Have they totally blocked you or do you have read only access to the forums?
it'll be that if you want to view the forum you need to log out.
if you log in then it'll say you don't have permission to view.
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A good wheeze would be for rongtw to contact them via phone or chat about a problem where we know they will just say "we don't support that - ask on the community forums"!
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again, tongue in cheek, but another one where a raw never has been nipped?
Ah fair enough, couldnt infer that from the post... I blame pre caffeinated posting.
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@chenks - I am not sure I get your point. I have seen a PlusNet ad, but I don’t see the significance of that other than being a coincidence. Kitz was or is a PlusNet user and so she knows all about them. I think I recall that she said she was looking around with a view to,perhaps going elsewhere but I don’t recall what happened in the end.
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Having been involved in the Kitz forum since the earliest days, I'm more aware than most of what it has cost her over the years to maintain total independence and the ability to provide unbiased information. So the suggestion that Plusnet sponsor the site does not go down well, even if it was tongue in cheek.
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.If you are unhappy with them then you should go to a decent ethic ISP. That is how you stick it to them, by depriving them of revenue.
ISPReview will give you an idea of what users think. And you can ask here for recommendations. Plenty of people here will be able to give you a straight answer of whether their own ISPs are any good or not.
But if you stay with PusNet and keep giving them money then it means that you are sufficiently happy with them that you are not willing to make a move. Only you can know what you want to do about it. Right now you are just talking to the wall, because they have stopped listening to you. A well-organised ISP will migrate you in a few days with zero downtime.
Don't forget he's in contract, which has six months to run, if he left now PN would be laughing, perhaps he can get out early if there are any price rises.
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Having been involved in the Kitz forum since the earliest days, I'm more aware than most of what it has cost her over the years to maintain total independence and the ability to provide unbiased information. So the suggestion that Plusnet sponsor the site does not go down well, even if it was tongue in cheek.
maybe "sponsor" was the wrong word to use, but as Plusnet are the only ISP to have a specific logo and link on the home page it's an easy assumption for a lay person to make.
however, at no point did i suggest anything was "biased".
but we are digressing from the point of this thread, in that plusnet are a shambles of an ISP.
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Don't forget he's in contract, which has six months to run, if he left now PN would be laughing, perhaps he can get out early if there are any price rises.
i'm sure if he shouts and complains enough they cut him free.
afterall a problem customer is a customer you don't want.
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but we are digressing from the point of this thread, in that plusnet are a shambles of an ISP.
We can certainly agree on that.
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If I were unhappy with an ISP then I would just pay to get out of it, assuming that that is possible. I do not have any memories of having been “in a contract” although of course I must have been, but anyway I wouldn't know. I presume you just cross their palm with silver.
It just depends on how fed up you are versus a modest amount of cash.
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I appreciate the sentiment, but you are never financially sticking the boot in to an ISP you are unhappy with by paying the contract exit fee, its often only slightly less than you would have paid for the remaining service but they no longer have to provide you anything. If its not an unreasonable amount of time and the service is at least usable better to stick it out and waste their money with support calls, in my estimation at least!
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better to stick it out and waste their money with support calls, in my estimation at least!
indeed, bombard their, already limited, ticketing system with frivelous "issues". wasting the time of their "trained" support staff.
or more likely the ticket will be ignored like they all are until you kick up a fuss in the support forums about it.... oh wait...
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indeed, bombard their, already limited, ticketing system with frivelous "issues". wasting the time of their "trained" support staff.
or more likely the ticket will be ignored like they all are until you kick up a fuss in the support forums about it.... oh wait...
They would not be frivolous if you have a genuine issue. No reason to not keep trying to see if they can resolve it, if you have the patience.
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indeed, bombard their, already limited, ticketing system with frivelous "issues". wasting the time of their "trained" support staff.
or more likely the ticket will be ignored like they all are until you kick up a fuss in the support forums about it.... oh wait...
No, far better to post on Facebook and/or Twitter where other users (current & potential) will see it.
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@johnson Well, eventually you are sticking them financially because the payments do stop in the end and they have lost one customer for good. If you have agreed to pay them a certain total amount in instalments effectively, then the money is already as good as gone. But you do not give them any more than that already committed, they lose out every year until the day if doom, so I think my point still stands, but yours is well made.
I would not put up with the annoyance just on account of a bit of money because I do turn into Mr Angry sometimes, but we are all different.
@jelv good point! And you can write them up at ISPreview saying what your experience has been, and why you left, if you did go that way. As well, there is also a forum at the ThinkBroadband website with a re PlusNet section and an “ISP-unhappiness” section, so both ideal.
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@ Jelv , at first i was unable to even view the forums except Via mobile data , then i was allowed to read them . they must have blocked my IP which is static
I like your idea , as it happens i dont use the PN router , but there are several posts and Users of the ASUS DSL AC68U :D mm i wonder what they would say if i rang them ? :lol:
and i may make a Twitface account :)
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Im currently moving from plusnet to a new isp, plusnet is a sinking ship when it comes to support.
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Welcome to the forum, itsonlyme_ ! :)
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Hello itsonlyme :P
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:P
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As mentioned by jelv its a referral link. Any PN customer who has a webpage can put up their own referral link (https://www.plus.net/home-broadband/referrals/).
Please do not start me on ads, because not a good time. Especially when the past 6 months of ad revenue does not cover one months server costs because I will bite. I put a HUGE amount of time and resources into this site all for free. The site does not run on fresh air and it is very hard for independent sites to keep alive these days. I always try to remain unbiased so if anyone has a problem with the fact I may get 50-75p for anyone who signs up via a referral link try looking at the big recommend websites who solely recommend on who pays most commission. Those guys get something like £50-£100 or in some cases more per referral and why they are able to give cashback.
Touch a nerve? Yes it damn well does because revenue is a constant worry and for the hassle I get I sometimes think why do I bother. If it wasn't for the support of a few regs then the temptation to pull the plug at times would be overwhelming.
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I didn't think it would cost much to host a domain and basic forum, ive done so myself in the past.
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I didn't think it would cost much to host a domain and basic forum, ive done so myself in the past.
it doesn't, but when you get lots of traffic then thats when the costs can ramp up.
the hosting is the easy bit, it's the traffic that isn't.
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Yes i know about traffic
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Yes i know about traffic
then you'll know that the costs can increase quite quickly.
it's not just about the hosting.
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Despite well meaning intentions I think a lot of people vastly under-estimate requirements. :(
As an example about 10 years ago Plusnet did offer to help out by offering me extended free webspace (it was before I moved to BE so whenever that was)... I think that lasted about a month and until one day my site traffic took their server down so had to look elsewhere PDQ. It was no secret at the time - nor was the fact bandwidth was more than they anticipated and the ensuing result as some people found it amusing I'd managed to do so, but no fun for others hosted on the same server either as I was the culprit for their site being unavailable. Traffic has grown a lot since those days. There's a resume here (https://kitz.co.uk/sites/support.htm).
Can't win, try to save money on hosting and I do get complaints about server slow-downs. Show ads and get complaints about them despite me trying to keep them to an absolute minimum. Ad-blockers have killed me so like so many other sites may have to do something about that.
Yes I could save money by using non UK hosting and I'm on a fully managed package... but I want to keep it that way. I'm not a server person - site admin takes up all my spare time as it is... so less stress for me to get them to be in charge of most things and I just phone up and say "Can you do this please" - which they do (except for SSL which they class as a bolt-on with additional fees).
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Anyhow that aside. I thought the discussion was supposed to be about Plusnet forums, not these forums.
I'm not biased towards them, I don't push them nor say they are the best. I deliberately keep out of discussions such as this in order to remain impartial. I only chipped in about GDPR because that is a topic that had recently taken up a large amount of my own time. If anything if anyone does ask I think you will find I have repeatedly said their CS has deteriorated.
As far as I'm concerned subject about this site/forum is now closed. Please do feel free to go back to the actual topic which is Plusnet.
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Anyhow that aside. I thought the discussion was supposed to be about Plusnet forums, not these forums.
indeed it is
I'm not biased towards them, I don't push them nor say they are the best. I deliberately keep out of discussions such as this in order to remain impartial. I only chipped in about GDPR because that is a topic that had recently taken up a large amount of my own time. If anything if anyone does ask I think you will find I have repeatedly said their CS has deteriorated.
the suggestion that there was any bias was never made.
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Thanks KITZ yes lets get back track :)