Post by: JamesK on May 13, 2018, 08:39:51 AM
I walked past the site of my ECI DSLAM a couple of weeks ago and noticed Openreach were installing a new Huawei DSLAM.
Given I've had loads of issues with banding, interleaving, etc over the years with my line I decided to ask Openreach if they'd move my line to the new cabinet.
Unsurprisingly, the initial response was No. It was then followed up with another e-mail saying that if I ordered a new line and fibre service then they would ensure that it was connected to the Huawei. They said the go live date of the cabinet is end of June.
I'm currently a few months into an 18 month contract with PlusNet. However, they wrote to meat the end of April saying they were increasing prices, and if I wanted to cancel my contract as a result then I could. I just have to do it within 30 days of the e-mail, and giving them 14 days notice.
So I'm wondering if I have a window of opportunity here to move cabinet. However, what I really don't want to do is have a period of time where we have no broadband at the house, as that would make me distinctly unpopular at home!
Any thoughts/suggestions on what options I have here? Is it worth asking Plusnet to create a new line and cease the old one?
Many Thanks...
Post by: Ronski on May 13, 2018, 09:21:47 AM
If you have reasonable ADSL speeds you could drop back to that and then when you're sure the cab is live upgrade to VDSL, since you went to ADSL you are no longer connected via the ECI and thus should end up on the Huawei.
Ordering a new line with VDSL once the Huawei is live should mean you'll be routed through it (no guarantees) and you may end up with a better line, or worse, but hopefully better.
Hope that makes sense.
Post by: Weaver on May 13, 2018, 11:04:05 AM
AA might have one month contracts now? It might be worth giving them a look.
They certainly might be more likely to help you organise BT if the stories about their past doings are to be believed.
Post by: burakkucat on May 13, 2018, 05:17:44 PM
I think a few other members may have also taken similar steps but I can't remember names or details . . .
Post by: Ronski on May 13, 2018, 05:22:53 PM
I'll see if I can find the thread.
https://forum.kitz.co.uk/index.php/topic,18678.msg339940.html#msg339940
https://forum.kitz.co.uk/index.php/topic,18678.msg342064.html#msg342064
Post by: j0hn on May 13, 2018, 10:15:45 PM
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It was then followed up with another e-mail saying that if I ordered a new line and fibre service then they would ensure that it was connected to the Huawei
Was this from the general enquiries email or someone more senior? I know they are unable to select a specific port during the order build process so I would do everything possible at your own end to make sure you get on the Huawei. Is the current ECI cabinet at capacity (waiting list)?
I'd be surprised if OpenReach start accepting requests like this or they will start getting hundreds of similar requests.
They wouldn't do it for me. I was given all the "it would be setting a precedent" argument.
They did give me a considerable amount of advice on how to increase my chances of getting on the Huawei cabinet.
Post by: JamesK on May 14, 2018, 08:33:02 AM
Was this from the general enquiries email or someone more senior? I know they are unable to select a specific port during the order build process so I would do everything possible at your own end to make sure you get on the Huawei. Is the current ECI cabinet at capacity (waiting list)?
I'd be surprised if OpenReach start accepting requests like this or they will start getting hundreds of similar requests.
They wouldn't do it for me. I was given all the "it would be setting a precedent" argument.
They did give me a considerable amount of advice on how to increase my chances of getting on the Huawei cabinet.
It was somebody more senior... They've said if I decide to cease my current line and place a new order, I just need to send them the order number and they will work with the service provider to ensure I am routed to the Huawei cabinet. I don't know if it's because I have timed it right to ask the question, or I've happened to be put in touch with someone who is helpful. I was surprised, as the initial response was an outright "no", but then followed up with a phone conversation where they made this offer to me, and then confirmed with an e-mail.
The cabinet I'm on is Hatfield Cabinet 6. That is showing a waiting list for fibre at the moment.
If I call another service provider, and order an FTTC product, as there's a waiting list will they initially put me on ADSL and then cut over to Fibre? Or will the whole order just be put in a queue until they can provision the FTTC service?
Post by: JamesK on August 16, 2018, 11:22:34 AM
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We’re currently waiting for our contractors to complete the light to the cabinet, then all the final checks will be done and records updated.
Does this mean they're waiting on something related to Fibre between the cabinet and the exchange?
When I check Cabinet 6 on dslchecker, using the address checker, it's now showing Available, but I'm not sure if that's because I cancelled my contract (now using neighbours wifi), and it's my port that's showing as available.
I've also been checking Cabinet 53, which serves the other end of my estate. That didn't have any fibre capability at all. They installed a Huawei cabinet on this cabinet at the same time as the new Huawei on Cabinet 6. This week dslchecker is showing FTTC as being Available on this cabinet.
As it seems the pair of cabinets were installed as part of the same project, I was hoping Cabinet 6 would now also be live.
Post by: j0hn on August 16, 2018, 12:46:51 PM
Have you been checking daily?
How long ago did you cease your ECI line?
I would advise waiting 24 hours to ensure it's not just a port on the ECI becoming available.
I had a few false starts waiting for my new Huawei to go live.
Both the cabinet 6 expansion and cabinet 53 activation are marked due for completion October 2018.
Cabinet 53 is definitely live now.
Post by: JamesK on August 16, 2018, 06:00:54 PM
My ECI line ceased on Monday at 7am, so I'm now using the neighbours Wifi. It was at that point I asked Openreach if the Huawei was live, and got the response about completing light to the cabinet.
Since the beginning of the year Codelook has reported that Cabinet 6 would be complete by October 2018. It was only through establishing dialogue with Openreach they told me it was due to be completed by end of June, then July, and now August. They had roadworks a few weeks ago to supply power to the Cabinet 53 location. Cabinet 6 is in a somewhat rural location, and already had an FTTC cabinet there, so power probably wasn't an issue there.
Openreach are coming back to me on Monday with another update. But I'm in no hurry to place an order and end up back on the ECI :-)
Post by: j0hn on August 16, 2018, 06:39:14 PM
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Cabinet 6 has shown Available all week.
My ECI line ceased on Monday at 7am,
When your ECI line ceased was the cabinet already showing available?
If the ECI line was ceased after the Huawei went live then it's possible an order will go straight back on that port. OpenReach will then need to request a port swap for you. That shouldn't be a problem if they've already agreed to that.
Ideally you wanted the waiting list to change to available right after your ECI line was ceased. Then you know that port is up for the taking.
When there's current capacity and you cease an FTTC service they leave your line jumpered to that port so it can be remotely reactivated without a cabinet visit. Ordering an ADSL service would also remove this.
Post by: JamesK on August 16, 2018, 07:20:33 PM
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When your ECI line ceased was the cabinet already showing available?When previously checked all last week it was showing as "Waiting List". The line ceased really early on Monday morning, as soon as I did a check on the address it was showing as Available, and has done so all week. I subsequently contacted Openreach and they came back on Monday afternoon and said the new cabinet was not yet live, and it was probably my line being ceased that was causing the cabinet to show as Available.
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If the ECI line was ceased after the Huawei went live then it's possible an order will go straight back on that port. OpenReach will then need to request a port swap for you. That shouldn't be a problem if they've already agreed to that.Openreach have suggested that I request a new line to guarantee that I don't end up being back on the ECI, and I'm assuming that's for the reason you've stated above.
My suspicion is that it was was my line causing DSL checker to show availability on Cabinet 6. However, I've also got a feeling the new Huawei on Cabinet 6 may've also gone live this week too. But I've not had confirmation from this from Openreach.
Post by: j0hn on August 16, 2018, 09:15:53 PM
Would be good to see the waiting list pop up :fingers:
Post by: JamesK on August 17, 2018, 01:32:20 PM
Would be good to see the waiting list pop up :fingers:I've just checked this morning, and Cabinet 6 has gone back to Waiting List.
Post by: j0hn on August 17, 2018, 01:47:36 PM
I've just checked this morning, and Cabinet 6 has gone back to Waiting List.
There goes your ECI port :yay:
Next a date should appear in the availability column and at some point on that date it will show available.
Other ECI ports can become available before then just don't do what I did and jump the gun. Cancelling isn't as easy as ordering :P
Post by: johnson on August 17, 2018, 02:08:47 PM
Post by: re0 on August 17, 2018, 02:16:56 PM
I just take my Hauwei cabinet for granted. Though I can certainly be thankful that I do not have to play the waiting list game and hope that the ECI port gets taken.
Post by: JamesK on August 17, 2018, 02:51:43 PM
Next a date should appear in the availability column and at some point on that date it will show available.
Other ECI ports can become available before then just don't do what I did and jump the gun. Cancelling isn't as easy as ordering :P
I'm going to wait until I get confirmation from Openreach that Huawei is indeed live, and then take them up on their offer of ensuring I get connected to the Huawei cabinet. :fingers:
Post by: j0hn on August 17, 2018, 02:53:39 PM
Lets have a moments silence for the poor unsuspecting soul who was so close to being on a Huawei cab.
LOL :lol:
I literally just spat out my coffee laughing when i read that
Post by: JamesK on August 17, 2018, 02:54:59 PM
Lets have a moments silence for the poor unsuspecting soul who was so close to being on a Huawei cab.My neighbour is only getting 24,332 via their Sky Hub and connection to the ECI cabinet. I'm not sure why his connection is so bad, I managed to get 39mbps on fast path.
Post by: JamesK on August 17, 2018, 10:00:59 PM
Lets have a moments silence for the poor unsuspecting soul who was so close to being on a Huawei cab.I think whoever placed their order read this post and promptly cancelled! DSLchecker is showing available again!
Sent from my iPad using Tapatalk
Post by: underzone on August 17, 2018, 10:32:03 PM
Post by: JamesK on September 13, 2018, 08:27:52 PM
Post by: burakkucat on September 13, 2018, 08:40:00 PM