Kitz Forum

Broadband Related => ISPs => Topic started by: Bowdon on March 19, 2018, 06:58:41 PM

Title: zen phone line search not valid
Post by: Bowdon on March 19, 2018, 06:58:41 PM

I thought I'd just look up the deals on the Zen website. But when I entered my phone number and post code it said: Please enter a valid telephone number and postcode

Is anyone else having this problem?

It's kinda weird as I'm in the same area code that Zen is.

Title: Re: zen phone line search not valid
Post by: roseway on March 19, 2018, 07:11:21 PM

Did you try entering the phone number without spaces?

Title: Re: zen phone line search not valid
Post by: jelv on March 19, 2018, 07:44:12 PM

Their checker doesn't let you key spaces!

If the line is not currently on BTw (E.g. on Sky) it might not find it - but that isn't the case here I think if the OP's signature is correct.

Title: Re: zen phone line search not valid
Post by: V_R on March 19, 2018, 09:11:46 PM

Fine here, but I am a Zen customer so it should show up!  :D

Title: Re: zen phone line search not valid
Post by: jaydub on March 19, 2018, 11:15:38 PM

Working fine for me on a Manchester number.

Title: Re: zen phone line search not valid
Post by: Bowdon on March 19, 2018, 11:26:59 PM

Ok I figured it out.

It's kinda strange but after writing the post code in I just pressed Enter.

Then I noticed the last letter of the post code didn't get capitalised like the rest and that was throwing up the error.

If I pressed the GO button instead of just pressing Enter it capitalises it and carries on. Also if I capitalise the last letter myself and press Enter that works too.

I guess I'm the only lazy one that just hit enter instead of pressing the button  ;D

Title: Re: zen phone line search not valid
Post by: Westie on March 19, 2018, 11:38:02 PM

Nah, you're not!

I had the same problem, but thought no more of it since it directed me to a page of non-personalised available package prices anyway.

Looks like a parsing error on the website!