Kitz Forum
Announcements => News Articles => Topic started by: jelv on January 19, 2018, 07:44:52 PM
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https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-q3-2017
No surprise as to who again comes out as the worst.
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Thanks for that linky.
It would have been interesting to see a breakdown in complaints for adsl -v- vdsl, but I guess the report wont go into that much depth because then where would you put VM.
I like how the graphs display some historic data for comparison so that you can see quarterly swings over time.
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Are these stats just based on complaints received? IMVHO, if they are, their worth is diminished. But then I am probably a stupid old git. ;D
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Not many complaints though is it? 30 in every 100,000. Complaints don’t equal problems of course unless you complain about your problem in a manner that qualifies as an Ofcom complaint.
Be good to see how many complaints were resolved and how quickly.
But to be honest I would say it doesn’t give much consumer data.
Poorly written in parts as well. If data are very similar say so. Don’t say they are comparable. Which reflects consistency of collection/definition not magnitude.
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And is this complaints to Ofcom or to the provider?
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Complaints made to Ofcom.
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.... and accepted as valid, hopefully; not all.
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It does say in the report:
The complaints data reflects the views of consumers as reported to Ofcom and the way
we record them. Ofcom has sought to ensure that its data is sound but has not checked
the veracity of individual complaints.
Maybe TalkTalk attracts customers who like complaining, while Sky attracts a different type of customer.
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Kitz, agreed would definitely want to see old ADSL split out compared with FTTC.
I completely misunderstood, thought it was “complaints to the ISP”
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It does say in the report:
Maybe TalkTalk attracts customers who like complaining, while Sky attracts a different type of customer.
Thank you, so the veracity is checked. That's good, yet is checking veracity the same as validity?
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Thank you, so the veracity is checked. That's good, yet is checking veracity the same as validity?
No, the veracity is not checked.
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:-[ :-[ :-[ :-[
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You having a senior moment, Ren. Ha ha, happens to us all my friend. Worry not. ;D
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More like super senior moments.
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I would guess most of us will try and get the issue resolved by the ISP before going down the Ombudsman route https://www.ombudsman-services.org/sectors/communications (https://www.ombudsman-services.org/sectors/communications) though some customers are the bolshie type and will use this rather than letting their ISP try and fix it.
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I would guess most of us will try and get the issue resolved by the ISP before going down the Ombudsman route https://www.ombudsman-services.org/sectors/communications (https://www.ombudsman-services.org/sectors/communications) though some customers are the bolshie type and will use this rather than letting their ISP try and fix it.
Or don't understand what they are complaining about
The last couple of faults I've had have been outwith my ISP's control. OR network issues, however my ISP did fight my corner very well.
In in some instances you could get the bolshie types complaining about the ISP when in fact they have no control. For example a bad port and pair in my case.
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