Kitz Forum
Broadband Related => Broadband Hardware => Topic started by: tiffy on October 19, 2017, 02:08:13 PM
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As the ZyXel VMG1312-B10A appears to be very much respected by many forum members and with view to replacing my Huawei HG612/Netgear DGND3700v2 combination with a one box solution, I decided to buy a "new" VMG1312-B10A at the going rate rather than mess about with possibly ISP branded units having established that members S/H units were very hard to come by.
I chose what looked like a reputable supplier on Amazon (won't mention their name) and ordered the item which was fulfilled by Amazon & submitted my order paying what I considered to be the going rate for a brand new unit.
On delivery, I became suspicious very quickly that the router was not a brand new unit:
There was a "new" bar code label on the box (why would the manuf. have to say it's new ?)
Within the box, the router was not wrapped and had lots of smudges & finger prints apparent.
The PSU was loose in the box, no packing.
There was a rattle as if the PCB was not fully secured.
When powered up, the default admin. ID & PW (admin/1234) for GUI access would not work, had to perform a "factory reset" to gain access. (now had access at all levels)
The firmware was a quite old revision [V1.00(AAJZ.6), current V1.00(AAJZ.12)]
(appreciate that FW can be out of date if items are "on the shelf" for a long period, however this revision seems very old)
As fulfilled by Amazon, there was absolutely no issue with returning the item which I decided to do, did initially request access to the supplier at a personal level to express my concerns but Amazon would not permit this hence the decision to return the unit for a full refund.
Am I being paranoid or was I justified in returning the item ?
Don't think that I would ever have been completely happy with the router even if it had performed fully to expectation, would always have had the doubt that a "real new" item may have performed better ?
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You're absolutely right to return it. I would have been furious to order a new product and receive one which had obviously been handled (at the very least).
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I have a B10A (supplied by AAISP). It is working pretty much OK (just an issue with IPv6 after loss of PPP) but I wouldn't buy another if this broke. I'd be going for the new one (B10D) which is the one AAISP now supply.
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I agree that it does sound like it had been used before.
Just one thing - the PCB sounding a bit loose is normal - at least the one I have is like it.
It's only held in place by the case so if you take off the top it can just be lifted out.
:)
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Just one thing - the PCB sounding a bit loose is normal - at least the one I have is like it.
It's only held in place by the case so if you take off the top it can just be lifted out.
:)
When I received my -B10A (a one month old, iTalk branded version) I deliberately gave it a good shake to check for any rattles. None were noticed. Being naturally curious, I opened the case to check the innards. When put back together there was still no rattle . . . so I have obviously been lucky.
Reverting an iTalk branded version back to stock ZyXEL is quite a simple process. So I would suggest that anyone in the market for a VMG1312-B10A should not be put off . . . there are bargains available. ;)
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Just one thing - the PCB sounding a bit loose is normal - at least the one I have is like it.
:)
They must have open it up for inspection and during the close out stage broke off one of those plastic tabs
which is what your hearing :-\
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What I am hearing is the PCB moving very slightly in the case if you give it a gentle shake.
It's because it's not screwed in. There is definitely nothing broken.
:)