Kitz Forum
Broadband Related => Router Monitoring Software => Topic started by: slinkywonka on September 22, 2017, 10:02:14 PM
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Long story short,talk talk fibre broadband,hg633 router,intermittent 1 minutes sometimes 2 minutes connection drops,router always reconnects,lights stay green on router.Been happening for over a month,had a bt engineer test line,no issue when tested suggested a rein fault.
Google the hell out of rein.Try radio at 612 to track rein.No joy.Installed dsl stats using a netgear d6400 router.Have graphs for today from late afternoon.No clue what they mean.Help.
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Welcome to the kitz forum. :)
Everything is clearly very new to you, so the first thing I'll suggest you do is to configure the graphs on DSLstats for 4096 sub-carriers (numbered from 0 to 4095) so that the data is not compressed at the left hand end of the X-axis.
From the three plots you have shown there is not a lot that can be currently deduced. However I can say, from the QLN plot, that your circuit was not subject to any excessive RFI as the modem & DSLAM "trained up" following synchronisation. The Bitloading plot shows that the entire US1 band has low bit loading but the reason is not obvious. The DS1 band shows the classic notch as a result of power back-off and that is not abnormal.
I would be inclined to suspect the provided Huawei HG633 modem/router and the most obvious test would be to temporarily use a different device.
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I cant find the setting to adjust carriers?
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Also the router i am using now is a netgear d6400
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I cant find the setting to adjust carriers?
Under all the graphs which have Tone number on the X axis, there's a button labelled "Change tone range". Click on this, then set the option to "Custom" and use the slider to adjust the tone range as required. You only have to do this once, as it applies to all the graphs of that type.
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These are from today.Had drop in connection at the following times:
7.30am 2 mins
9.27am 2 mins
14.10pm 1 min
Lights on router stayed green as usual.
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a bit more
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Fec errors per hour average 178.
Is that bad?
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No, FEC's are corrected errors, so nothing to worry about.
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I can see nothing that helps me correlate anything with the times that my connection went off.I ditched the hg633 and bought a netgear d6400 thinking it would help but it hasnt.
Would getting a better router than the d6400 help? Doing my head in now! Am on the verge of leaving talk talk i am expecting a call from a manager at some point as my complaint has been escalated.I just didnt know if it was something in my house causing this.Ony thing i havent tried switching off overnight is the boiler.
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Was looking at a tp link ac2600 they any good? Its a modem and router combo.
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Can you register on MyDSLWebStats here
https://www.mydslwebstats.co.uk/mdws-rg.php
and fill in the provided username and validation key on the MyDSLWebStats tab in the DslStats program.
It lets us see all the graphs better as you're missing half the tones from all your attachments.
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All done.Should now be uploading stats.I shall be donating too ;)
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Long story short,talk talk fibre broadband,hg633 router,intermittent 1 minutes sometimes 2 minutes connection drops,router always reconnects,lights stay green on router.Been happening for over a month,had a bt engineer test line,no issue when tested suggested a rein fault.
Is the problem only over wireless?
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Is the problem only over wireless?
It is both wired and wireless.My ps4 is wired and my youview box is wired.Son has a wii u console upstairs on 2.4 wifi,i have a phone and a tablet on 5ghz wifi.Laptop,wifes phone,ipod touch all on 2.4 wifi.
I left laptop connected up before bed one night by ethernet and turned wifi off by the button on router and left a network monitor running.I had 4 dropped connections during the night at seemingly random times.
Its a real headscratcher.
Am on a terraced street downloaded a wifi analyser and tried changing wifi channel to one different to neighbours but it looks like they have theirs set to auto so it keeps changing.Can a wifi issue affect a wired connection? Surely if the wifi button is off on router it cant affect it?
Bt engineer said it could be rein and said he will send someone.Talk talk tell me his report said wifi intermittent issue with no rein fault discovered.What a joke,i told him it was wired and wifi and he didnt have any tools to detect rein,he asked if i had a medium wave radio but i didnt at the time,inhave sinve got a portable one from argos.The thing in the house that makes the most noise when i hold radio near it is my sons lcd tv but even with that unplugged the issue still happened..
Heres a shot of my wifi analyser showing all other wifi signals around me.Mine is netgear24,i assume the talk talk one is my neighbours.It looks very busy to me what do you all think?
[attachment deleted by admin]
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No a wifi issue can't affect wired. But a powerline adapter can. Do you have any powerline adapters in use?
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No a wifi issue can't affect wired. But a powerline adapter can. Do you have any powerline adapters in use?
No.I have a couple of surge protectors but have tried having them unplugged and made no difference.
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Can you have dslstats and mdws monitoring 24*7 please?
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Can you have dslstats and mdws monitoring 24*7 please?
Mdws? I shall leave dslstats running 24/7.
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Mdws? I shall leave dslstats running 24/7.
mydslwebstats
which DslStats will upload to every minute if you enter your details into it.
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mydslwebstats
which DslStats will upload to every minute if you enter your details into it.
Ahh yes i have done all that and it says all checked ok.
I have my eye on vdsl modem router TP-Link Archer VR2800 is this a decent option?
Wow it has been over 5 hours since my last connection drop,running dslstats must be good for my router ;D
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I have my eye on vdsl modem router TP-Link Archer VR2800 is this a decent option?
I don't know if it works with DSLstats :(
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I don't know if it works with DSLstats :(
Which option would be best then? Just want a decent router/modem combo for vdsl fibre.
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You should hang on a bit and see if MDWS reveals a problem with your line, a new router may not be the answer.
Looking at your Bits/Tone, it looks like there's a problem with your U1 band which could be caused by RF noise or a line issue.
Do you have a wired telephone to check for crackling on the line?
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You should hang on a bit and see if MDWS reveals a problem with your line, a new router may not be the answer.
Looking at your Bits/Tone, it looks like there's a problem with your U1 band which could be caused by RF noise or a line issue.
Do you have a wired telephone to check for crackling on the line?
I have tried that i bought a wired ohone to test and line is ok.There is a slight hum/buzz in background on dial tone but when in calls its ok.
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Have you tried the quiet-line test by dialling 17070 option 2 and listening for quite a while to see if there's any noise at all?
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Have you tried the quiet-line test by dialling 17070 option 2 and listening for quite a while to see if there's any noise at all?
Never heard of it! Will try now.
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I just get a womans voice saying this circuit is designed as...and my number.No options and when i press 2 nothing happens?
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Perhaps TT don't have a quiet line test :(
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Perhaps TT don't have a quiet line test :(
No they dont i have googled it,bt only.There is noise during dial tone 100%.But the openreach guy said the line sounded fine?
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Well, I don't know enough to say if it's important or not but I know the line should be completely quiet
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I was on phone to talk talk customer services other day and they couldnt hear me so i hung up and tried again...then i could hear them but they kept breaking up so i had to hang up.I assumed it was just down to it being an indian call centre.The landline is hardly ever used.
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I know what you mean about call centres, very disappointing. However, note your phone line is in use all the time for broadband and should be in perfect condition for best broadband performance ;)
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No drops for 5 hours,i play online on ps4 through wired cat7 ethernet and it drops within 5 mins...its as if the line cant handle all the connections and bandwidth at once.My phone,tablet laptop etc etc
Dropped at 9.05pm for 1 minute
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So, on MDWS if you select SNRM db and the Period to Show of last 6 hours, you can see the gaps at 16:36, 17:40, 17:45, etc.
It looks like your own LAN is dropping out, not the broadband.
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So, on MDWS if you select SNRM db and the Period to Show of last 6 hours, you can see the gaps at 16:36, 17:40, 17:45, etc.
It looks like your own LAN is dropping out, not the broadband.
My own lan? Do you mean something connected by ethernet to my router? I have a youview box and ps4 connected.But...durng my test of no wifi when i had laptop connected by ethernet i unplugged both ps4 and youview and still had the drops?
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I'm not sure. I think you've ruled out the router as the hg633 showed similar symptoms. Maybe the ethernet wiring is suspect, but then I think you said you also have the problem over wifi. Are you using the wifi from the router or do you have a different wireless access point also connected by ethernet?
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I'm not sure. I think you've ruled out the router as the hg633 showed similar symptoms. Maybe the ethernet wiring is suspect, but then I think you said you also have the problem over wifi. Are you using the wifi from the router or do you have a different wireless access point also connected by ethernet?
Just the router for my wifi.When the problem started the d6400 was in use.I tried the talk talk hg633 router to see if it was a fault with the d6400 but the exact same issues happened with hg633.
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Only thing i havent tried is replacing the modem cable,i have ordered a bt twisted and shielded modem cable as the one i got with my router is a bog standard flat cable.
Maybe clutching at straws but thats all i feel like im doing lately lol.At one point i was walking up my terraced street with a portable radio looking for noise... think i will be put in a straight jacket and sent to loony bin before long..the local weirdo with his radio.
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Dunno. Without knowing your entire network layout, maybe replace all the cables, use a router that has must better wifi (and works with dslstats ;) ), try channel 13 on 2.4, ensure you're on a free channel on 5....
Maybe your mains power is intermittent and you can monitor it somewhow? Although how can it be that?
Urgh, sorry I've probably missed something
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Yes, worth a try ;)
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Maybe there’s a device on your network causing a network flood or network storm or maybe 2 devices with the same ip address? Maybe a virus?
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Maybe there’s a device on your network causing a network flood or network storm or maybe 2 devices with the same ip address? Maybe a virus?
No conflicting ip adresses,i have a static ip address for my ps4 too.Turned off the boiler all night but still had lots of drops.
Have scanned every device for viruses but will do it again.
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You could turn on traffic monitoring on DSLstats and see if there is abnormal amounts of data being used
I can’t think of any other ways of network monitoring.....
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Hi
I hope you don't mind, as this thread is a little confusing but if the router is dropping connection, then it should be logged in the router logs
Have the logs been posted on here from the router
I think if not, these would help in determining where the issue is
Many thanks
John
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Hi
I hope you don't mind, as this thread is a little confusing but if the router is dropping connection, then it should be logged in the router logs
Have the logs been posted on here from the router
I think if not, these would help in determining where the issue is
Many thanks
John
The router logs show nothing,the lights on the router stay green when the drops happen.
[DHCP IP: (192.168.0.6)] to MAC address 8C:CD:E8:04:39:3C, Sunday, Sep 24,2017 09:38:27
[DHCP IP: (192.168.0.6)] to MAC address 8C:CD:E8:04:39:3C, Sunday, Sep 24,2017 09:38:04
[DHCP IP: (192.168.0.4)] to MAC address 14:2D:27:0B:D5:66, Sunday, Sep 24,2017 09:37:41
[DHCP IP: (192.168.0.8)] to MAC address E8:50:8B:04:05:F1, Sunday, Sep 24,2017 09:35:57
[DHCP IP: (192.168.0.3)] to MAC address D8:5B:2A:B3:C4:CB, Sunday, Sep 24,2017 09:31:37
[DHCP IP: (192.168.0.7)] to MAC address 88:C6:63:2F:15:CB, Sunday, Sep 24,2017 09:31:10
[Admin login] from source 192.168.0.2, Sunday, Sep 24,2017 09:30:54
[Time synchronized with NTP server] Sunday, Sep 24,2017 09:30:48
[Internet connected] IP address: 88.110.58.50, Sunday, Sep 24,2017 09:30:48
[Internet disconnected] Sunday, Sep 24,2017 09:30:30
[DSL Event] DSL: Up Sunday, Sep 24,2017 09:30:28
[DHCP IP: (192.168.0.2)] to MAC address 54:35:30:C7:46:83, Sunday, Sep 24,2017 09:30:26
[DHCP IP: (192.168.0.6)] to MAC address 8C:CD:E8:04:39:3C, Sunday, Sep 24,2017 09:30:19
[DHCP IP: (192.168.0.10)] to MAC address 6C:27:79:41:CE:FC, Sunday, Sep 24,2017 09:30:15
[Initialized, firmware version: V1.0.0.60_1.0.60] Sunday, Sep 24,2017 09:30:05
The log is short due to a factory reset.
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Not a factory reset sorry it was a reboot after i assigned p addresses to all my devices.I have 9 devices connected,2 wired and 7 wireless.
The d6400 says up to 10 devices...
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Hi
Please could you post the logs after you have a drop of internet - without rebooting
Also, could you test by just using dhcp for your devices (thinking it maybe an issue on static assigned ip on Lan)
Many thanks
John
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Hi
Please could you post the logs after you have a drop of internet - without rebooting
Also, could you test by just using dhcp for your devices (thinking it maybe an issue on static assigned ip on Lan)
Many thanks
John
I can try the dhcp thing but i only gave the ps4 a static ip address after the issues started thinking it may help.I will post logs after next connection drop but it never shows anything.
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Is the pc running dslstats wired or WiFi?
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Is the pc running dslstats wired or WiFi?
Wifi
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Probably just a wireless interference problem then
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Probably just a wireless interference problem then
My ps4 is ethernet and that loses connection at the same time as the wifi.Its odd.
If i have reserved all my devices by ip reservation can i disable dhcp?
Just had a drop at 10.34am for 2 mins.Nothing at all in router log.
Ive ordered a new modem/router so will see what happens.
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Hi
I'm about to go out but a quick Google on the 6400, shows loss of connection issues over many years 2012 - 2016 I think)
The usual fix is firmware, either updating or downgrading but does not work for all
Either way, the router logs for wan would be helpful
Many thanks
John
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Are you certain it’s not using WiFi? I don’t know much about a PS4.
Can you connect the dslstats pc using Ethernet?
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Sorry 1 more question
When you say loss of connection, do you mean Internet or the device losses its connection
Many thanks
John
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Sorry 1 more question
When you say loss of connection, do you mean Internet or the device losses its connection
Many thanks
John
Every device loses connection to the router at the same time,for the same period of time.My ps4 is connected by ethernet,triple checked in network settings.
The lights on router stay green as if all is normal,no logs in router to indicate the drops.I dont understand how the wired connection is affected? I once turned wifi off by the button on router and connected laptop by ethernet overnight running a network monitor,it showed 4 disconnects.That suggests its nothing to do with wifi.
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Are you certain it’s not using WiFi? I don’t know much about a PS4.
Can you connect the dslstats pc using Ethernet?
I could connect by ethernet overnight but not during the day as i have kids and a dog who are all clumsy and the router is right next to our sofa.
I will switch wifi off tonight before bed and connect laptop up by ethernet running dslstats.I will unplug both ethernet devices too,the ps4 and youview box.
Although i wont be able to tell if i have any disconnects as i use network monitor on my android tablet to log the disconnects usually.And im not sure if dslstats is showing anything abnormal at the times of the drops either,last drop was 10.34am??
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As I saw before, in MDWS if you select the SNRM graph for the period of the last 6 hours you can easily see the resync at 9.29 and all the gaps including the one at 10:34.
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As I saw before, in MDWS if you select the SNRM graph for the period of the last 6 hours you can easily see the resync at 9.29 and all the gaps including the one at 10:34.
Great stuff then i shall leave wifi off and just run dslstats all night.
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As I saw before, in MDWS if you select the SNRM graph for the period of the last 6 hours you can easily see the resync at 9.29 and all the gaps including the one at 10:34.
Snrm db
Lots of gaps in that one?
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ok im going out for a few hours so will reconnect to router by ethernet and turn off wifi now.
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Couldnt get internet to work on laptop by ethernet,the modem just showed an orange light for internet.had to leave it as wife was nagging me to hurry up.will try later
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All up and running on ethernet with laptop now.Uploading now will leave on 24/7.
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Well had 2 drops in last hour.It shows on SNR db but not on SNR U or D so it looks like noise is causing the drops?
So it is something like rein?
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MDWS hasn't recorded any resyncs in that time. It looks as though you may be experiencing periodic failures to upload the data, perhaps caused by PPP dropouts, not resyncs. A look at the router log should confirm whether resyncs have occurred.
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Would the Event Log in DSLstats note the failure to upload to MDWS?
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My router is basically useless,nothing in event logs at all,dslwebstats shows 2 resyncs today but that is me fiddling with the ethernet etc and the router rebooting.
It looks like when the drops happen that nothing is logged at all .
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Would the Event Log in DSLstats note the failure to upload to MDWS?
It ought to, but this doesn't work very well.
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Im at a loss.I could try a different mains socket just to rule it out.Will have to use an extension cable from nearest other mains supply before bed and monitor overnight.Also just realised i never unplugged microwave in kitchen before so will try that too.
New twisted/shielded modem canle should be here next couple days.My new router/modem will be here by wednesday but im holding out installing it until i jave solved this as i cant use dslstats with it :(
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As this happens on both wired and wifi and doesn't appear to be logged by anything, I'm guessing it's a faulty router so your replacement should work. Pity it doesn't support DSLstats :(
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As this happens on both wired and wifi and doesn't appear to be logged by anything, I'm guessing it's a faulty router so your replacement should work
Hmm.So the hg633 and the d6400 are both faulty? Possibly... I just used a medium wave radio around the router and the routers ac adapter makes a very loud buzzing sound when the radio is anywere near it,unplug it and sound goes away,i double checked making sure i hadnt left the power supply from hg633 in by mistake but it is the netgear one.
Could the power supply be causing it?
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Have made a small video of it,turn sound right up.
https://www.youtube.com/watch?v=Tta3R6UjTM8
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My router is basically useless, nothing in event logs at all,dslwebstats shows 2 resyncs today but that is me fiddling with the ethernet etc and the router rebooting.
It looks like when the drops happen that nothing is logged at all .
That's because there haven't been any drops in that period to cause any recorded resyncs ::)
As I'm sure Eric would tell you, the modem keeps a record of how long the line has been up since the last resync. If in doubt abput a resync you can look at this record via the Uptime graph in MDWS. Every time the plot hits the X axis or gets close to it there will have been a resync as the uptime drops to or close to zero. The left Y axis is in hours and the hover legend will tell you how far back from that point the resync occurred which you can then calculate. This graph does NOT plot missing uploads (the only one in MDWS that does is the SNRM graph) so if even if there are some points missing - even for hours - the graph will plot a continuously rising straight line - unless there has been a resync when there will be a dip down to or near zero. There aren't any here so there haven't been any resyncs in the period you mention. See the attached graph.
You may also want to use the latest version of DSLStats.
Eric - I find that DSLStats records failures to upload okay and has done for many past versions.
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Have you used the radio to check any other ac adapters? I think all of mine are about as "bad" as each other.
The trouble with using a radio is that you'll find pretty much every electronic device emits interference, but the radio can't really determine if the interference has any significant effect on your broadband or not.
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Have you used the radio to check any other ac adapters? I think all of mine are about as "bad" as each other.
The trouble with using a radio is that you'll find pretty much every electronic device emits interference, but the radio can't really determine if the interference has any significant effect on your broadband or not.
Yes have tried other ones and none make that much noise.My 50" lcd tv has a huge power suplly but doesnt make that noise.I tested the psu of the hg633 and it made zero noise.I know all devices make some noise i just thought this one sounded alot louder.
And im only calling them "drops" as i dont know what else to call them,the internet drops on all my devices for 1 or 2 mins each time.I never said i had resyncs either i was just saying the nethear log is not very in depth at all.
At least these graphs show something is up.As soon as my new router comes its getting plugged in lol this is doing my head in now.
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You'll find that all inverter PSUs of that type make a racket if you put a radio close to them.
Damn i thought it may be the culprit.Back to the drawing board.
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Just inspected coax cable from rooftop aerial and there is a completely exposed section of cable that has been tied back together,a real cowboy job.This will surely give off some rf noise? What should i wrap around it short term to see if it helps?
https://imghost.io/images/2017/09/25/20170925_074459.th.jpg
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That might mess up TV reception, but it won't affect your broadband connection. The signals in TV aerials are extremely low.
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That might mess up TV reception, but it won't affect your broadband connection. The signals in TV aerials are extremely low.
???
Damn.Oh well onwards..
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This is to let you know that a resync/restart occurred on your line at 10:20 on Monday 25th September 2017 local time (+/- 1 minute).
Reason: 1 Remote Defect Indicator/DLM
Just got this.Whats a remote defect indicator?
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A resync initiated by DLM.
That's quite a high level of INP/Interleaving on your line.
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A resync initiated by DLM.
That's quite a high level of INP/Interleaving on your line.
Which means? Forgive my noobness to all this.
So if inp is impulse noise protection is a higher number good or bad? it says G.INP is disabled too is that a bad thing?
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DLM decided your line should be resynced to apply some config changes. DLM is trying to fix errors on your line by changing various parameters. DLM stands for dynamic line management.
G.Inp isn't available for your connection because you are connected to an ECI cabinet.
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DLM decided your line should be resynced to apply some config changes. DLM is trying to fix errors on your line by changing various parameters. DLM stands for dynamic line management.
G.Inp isn't available for your connection because you are connected to an ECI cabinet.
I see thanks.
A bt engineer ran tests on my line here the other day and said it was fault free and rock solid.Maybe its all the rebooting of router and swapping out cables etc that has flagged the dlm to kick in.
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Quite possibly. DLM is always monitoring our connections.
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Would a stronger signal stop the noise interference? Like a wifi range extender or my new router when it arrives? My neighbours wifi signal is so strong it is as if his bloody router is in my house!
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I don't think so.
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Hi
I'm sorry but please, why do you keep thinking it is noise causing issue
If I understand your posts correctly (apologies if I have not sorry), but you posted that your devices lose connection to your router (ergo also internet due to loss of Lan connection) on both wifi and hardwired
Noise would not do this
In terms of neighbouring wifi, there are laws for restricting wifi power output
I think but have not looked on mwstats, that all your router reboots have caused DLM to intervene so best advice is leave alone or DLM might take more drastic actions such as banding your line
You said you have ordered a new router, so wait and see how that performs first, but given you have had a DLM action, when your ready to install new router, power off old router and do not connect to broadband for at least 30 minutes on the new router
Many thanks
John
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Hi
I'm sorry but please, why do you keep thinking it is noise causing issue
If I understand your posts correctly (apologies if I have not sorry), but you posted that your devices lose connection to your router (ergo also internet due to loss of Lan connection) on both wifi and hardwired
Noise would not do this
In terms of neighbouring wifi, there are laws for restricting wifi power output
I think but have not looked on mwstats, that all your router reboots have caused DLM to intervene so best advice is leave alone or DLM might take more drastic actions such as banding your line
You said you have ordered a new router, so wait and see how that performs first, but given you have had a DLM action, when your ready to install new router, power off old router and do not connect to broadband for at least 30 minutes on the new router
Many thanks
John
Alright shirty calm down.No need for that.Bt engineer said it could be rein and others have told me it looks like noise/rf so obviously i would think it.
My router reboots every time tou change a serting wgich is annoying,other times were unavoidable and not intentional.Yes i will leave router iff for 30 mins when new one comes thanks for the advice. :-\