Kitz Forum

Chat => Chit Chat => Topic started by: Black Sheep on July 30, 2017, 09:38:54 AM

Title: REIN
Post by: Black Sheep on July 30, 2017, 09:38:54 AM
http://www.telegraph.co.uk/bills-and-utilities/broadband/sky-broadband-wiped-neighbours-faulty-kettle/
Title: Re: REIN
Post by: JGO on July 30, 2017, 10:55:38 AM
How many years is it since the churches realised that they had to live with interference by using a compatible system , not complain to the Creator or sue him ! ?
  I refer of course to lightening strikes.  I.T. designers please copy !
Title: Re: REIN
Post by: renluop on July 30, 2017, 02:18:14 PM
This is somewhat OT (not too, I hope).
Before I came this way in 2002, I had lived for 24 years in E.Sussex near the Ashdown Forest, Pooh country.
A radio transmitter called  Kingstanding (https://en.wikipedia.org/wiki/Aspidistra_(transmitter)), with an interesting history, was on the Forest. It caused some amusing events.  My church had amplification and sometimes when no one was at the mic, the system would pick up BBC World Service. A friend would get reception on opening the oven door. Another took his mother for a forest walk, and by a fence her hearing aids picked up a broadcast.
I wonder he was tempted to get the old lady, you know what! ;D
Title: Re: REIN
Post by: kitz on July 30, 2017, 04:26:57 PM
Quote
“So I am trying to schedule a time when the internet is down, we’re in, this engineer is available and our neighbours are in,” he said.

Excuse me for pointing out the obvious, but why doesnt he just ask the neighbour to turn the kettle on and see if that causes the problem.   Then ask the neighbour to unplug the kettle and see if his internet comes back up.   Simples!    Why does it need an Openreach REIN engineer to perform that simple step.


Quote
“What this experience has told me is to never use someone like Sky where they have contractual relationship with Openreach, I would go straight to BT or Virgin as they have their own network.”

Hmmm I dont think he understands that Openreach are not the same as BT retail/consumer.
Title: Re: REIN
Post by: Dray on July 30, 2017, 05:35:56 PM
You could have a chat with him on twitter @eddymott
Title: Re: REIN
Post by: tickmike on July 30, 2017, 10:08:43 PM
Maybe he does not talk to his neighbour !.
Title: Re: REIN
Post by: Dray on July 30, 2017, 10:25:04 PM
Maybe. He comes across as being completely clueless and struggling with his broadband. I think he needs help diagnosing the actual problem.
Title: Re: REIN
Post by: kitz on August 01, 2017, 05:15:16 PM
You could have a chat with him on twitter @eddymott

Hmm  judging by his tweets, Im so not convinced its REIN from a kettle.
- How long does it take to boil a kettle? 
- Odd that it only started after he upgraded to SkyQ.


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I'm now using 4G because my wifi doesn't work.
SkyQ is just about the most terrible thing. Broadband never works and if it does very slow.
Lack of broadband has so far cost me £140... but @SkyUK will only cover £15.
Told yesterday by a @SkyUK agent that Sky Go had loads of issues and that they wouldn't use it themselves. My issues started since upgrade
If anyone was thinking of getting SkyQ don't. It doesn't work. No internet, TV never works. Rubbish service.
Despite having an engineer out for 4th time my @skyuk broadband is still not working after 1 month. Never get SkyQ it doesn't work
Title: Re: REIN
Post by: Dray on August 01, 2017, 05:16:56 PM
My SkyQ works perfectly
Title: Re: REIN
Post by: kitz on August 01, 2017, 05:19:30 PM
Maybe he does not talk to his neighbour !.

He must do - surely it would be easier than this “So I am trying to schedule a time when the internet is down, we’re in, this engineer is available and our neighbours are in,”
Title: Re: REIN
Post by: kitz on August 01, 2017, 05:20:38 PM
My SkyQ works perfectly

Was thinking more along the lines of a faulty box/filtering.

Bit difficult to say really, you would have thought Openreach would have checked that.   
Then again did they test using a JDSU and all is OK and problem is only when using his [sky] modem.   Too much guesswork, other than it hardly seems like a kettle which is switched on for about 2 mins.
Title: Re: REIN
Post by: Dray on August 01, 2017, 05:26:24 PM
Yeah, I think more info is required about the symptoms rather than "it doesn't work"
Title: Re: REIN
Post by: renluop on August 01, 2017, 06:16:15 PM
From the pictures I get a feeling he's a tad fond of himself. He's featured a few months back
http://www.telegraph.co.uk/bills-and-utilities/broadband/sky-qs-erratic-broadband-disabled-smart-home/

and also features in Linked In, currently on gardening leave. Idle hands, wanting publicity?
https://uk.linkedin.com/in/eddymott
Title: Re: REIN
Post by: ejs on August 01, 2017, 06:51:24 PM
So what if someone without a vast amount of knowledge about broadband is complaining about the terrible problems with their Internet connection to a newspaper rather than an online forum? He's probably not aware of the various websites dedicated to broadband.
Title: Re: REIN
Post by: Dray on August 01, 2017, 07:06:11 PM
Yes my feelings too. He's on Twitter though
Title: Re: REIN
Post by: kitz on August 01, 2017, 07:38:30 PM
He's featured a few months back
http://www.telegraph.co.uk/bills-and-utilities/broadband/sky-qs-erratic-broadband-disabled-smart-home/

Hmmm... He's complaining about wi-fi again.
Smart home with Sonos speakers/smoke alarms/central heating/oven. "the central heating doesn’t come on properly"  It would be interesting to know if that was a wi-fi problem or DSL issue.  He could even have dodgy powerline adapters.  Shame he's got a Sky Q hub rather than a decent router to get stats from. 

The more I read about what he says, the more I'm convinced its nothing to do with the neighbours kettle. 
I'm not ruling out the possibility of RFI/EMI from a neighbouring house, but no way is that going to be a kettle.
Title: Re: REIN
Post by: Black Sheep on August 01, 2017, 08:06:39 PM
Without being on-site, it's impossible to say if it is the kettle or not ................................. but in the hundreds of REIN cases I've attended now, not once has it been found to be a kettle as the source of interference.
Title: Re: REIN
Post by: Bowdon on August 03, 2017, 01:08:45 PM
From reading the article I think the kettle word was just an attention grabber as in the article he's saying is that Openreach think the problem is outside of his property, possibly his neighbours. The kettle hasn't come in to it because OR hasn't gained access.

I think people who don't understand the process of detecting a fault are quick to buy in to the scare stories. Which I can understand as a lot of people aren't tech savvy.

It's a shame that the telegraph couldn't have printed a full story about REIN. I suspect there is some other motive for using this particular gentlemans story.