Kitz Forum
Broadband Related => Router Monitoring Software => Topic started by: rolocollie on May 07, 2017, 06:10:18 AM
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Can any one explain why since the think broadband modified page appeared my graph no longer functions the generated url is to long
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I'll take a look and see if mine is still working when I get a chance.
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Now I'm on my PC I can see better, old links still work, but with the site refresh they have updated the link and it now fails my link validation.
I'll need to issue an update to rectify this.
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Thank you for prompt reply
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Your welcome, there is now an update available to fix this issue.
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All ok now thanks again
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sorry to say that the graph displays 0k but is not refreshing so remaining blank
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That's odd, just tested on mine, set the update period to 1 minute and it certainly appears to be updating, certainly not staying blank.
I changed nothing to do with the displaying of the graph, only the validation of the URL. You say the graph displays OK, but is remaining blank - does it display OK on Think Broadband.
It should refresh once when switching to the tab, does the time update when changing tabs?
Could you also post your graph link please?
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https://www.thinkbroadband.com/broadband/monitoring/quality/14039c875a4eaf833994ca1eeee3c8fa20942a3a-07-05-2017.png
both are identical yes the time updates
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https://www.thinkbroadband.com/broadband/monitoring/quality/14039c875a4eaf833994ca1eeee3c8fa20942a3a-07-05-2017.png
On entering the above address I receive a "404 - Page Not Found" error message.
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I get a login page.
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I get a login page.
I was logged into my TBB account when I attempted to access the image and I guess you were just trying as a passing visitor? :-\
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That's right.
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https://www.thinkbroadband.com/broadband/monitoring/quality/share/5b2d3b2d5a309d5553433b21af09387784ee3950-07-05-2017.png
try this one
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That link works . . . It shows me the frame of the TBB ping graph with null data.
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That is the problem not refreshing remains blank
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Yes, that I understand. I think you will need to refer the problem to TBB themselves. :-\
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That is the problem not refreshing remains blank
The problem is at TBB end, and I've no idea why it's blank.
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have left comment on the BBQ forum at Thinkbroadband was wondering if anyone else is having the same problem
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They have changed the web address from what it was to HTTPS mode since i generated a new link after logging into the think broadband main site this is working perfectly with MDWS Why it wouldn't also work with the Stats software GUI ???
Ok after running a couple of tests i found prior to the update it would not accept HTTPS , After it it now accepts HTTPS and it works as intended and also refreshes fine for me using the same link as below
So it should look like the first part of this link https://www.thinkbroadband.com/broadband/monitoring/quality/share/ddca58c3025df5a63f306a22adbe2ba01cc05dfb-07-05-2017.png
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All the existing stored links for this on MDWS were updated using the existing entries at around 15:00 on the 5th May after working out what had changed when the routine that harvests them started erroring.
So no one needs to go and alter their stored data on MDWS unless it's not working. There are only a couple that appear to have a problem, one of which is rolocollie, possibly generating a new link might cure this?
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All the existing stored links for this on MDWS were updated using the existing entries early yesterday after working out what had changed when the routine that harvests them started erroring.
So no one needs to go and alter their stored data on MDWS unless it's not working. There are only a couple that appear to have a problem, one of which is rolocollie, possibly generating a new link might cure this?
I did do mine manually as soon as the tbbqm was available again, I did wonder if others would sus it out or not , but a big thanks on their behalf for your time and efforts
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Having tried a new link still not working any ideas appreciated
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have tried everything I can think of such as changing my internet gateway & generating a new link no luck with any of these
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Try making a new monitor and see if that works.
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Done that
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The TBB help page explains everything about these graphs with examples EXCEPT what we are seeing here :'(
Try posting an example of your blank graph on TBB to show them exactly what you mean....
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On the Broadband Quality monitor page it states this and lists an email address, so perhaps email them.
Please note that this service is in beta - we would welcome any comments to: team@thinkbroadband.com
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Have emailed it across as suggested
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Hi problem cured this apparently was the problem ( Check the IP address (hostname) you entered should be your current ip e.g. 31.x.x.x ) I was putting plusnet in as I have always done in the past anyway alls well that ends well thank you for your assistance with my problem
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Hi its me again the original problem has returned
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Can you move the error window down and take another screenshot so I can also see the url, also post the url as well please.
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As requested https://www.thinkbroadband.com/broadband/monitoring/quality/share/5f6350adbd0ccf39300863a886bb8d07ef764c2d-09-05-2017.png
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FYI neither this graph nor the one on MDWS (different URL) are updating at the far end....
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As requested https://www.thinkbroadband.com/broadband/monitoring/quality/share/5f6350adbd0ccf39300863a886bb8d07ef764c2d-09-05-2017.png
Taking that link shows me the attached plot . . .
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Well I've tried that link here and it works fine, no error's, and it is recording something from just after 2pm.
All my code does to verify the link is valid is make sure it starts with https://www.thinkbroadband.com/broadband/monitoring/quality/share/ or the old form of URL and also that it ends in .png
It doesn't do anything else to verify the link.
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So it might but it should now say 4pm at the far right as most of the other 60+ I can see do....
I'd suggest that possibly neither of the two URLs the OP is using are correct/current.
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Good point Tony, certainly something odd going on, the trace now starts at 2pm, it was after 2pm as can be seen in BC's attachment.
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All I can get is showing 2 pm
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. . . something odd going on, the trace now starts at 2pm, it was after 2pm as can be seen in BC's attachment.
Agreed. Something very odd (or weird).
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The OP appears to have changed the MDWS URL as I can now see that the thumbnail shows what I was seeing (dating back many hours) but the live graph is the other one ??? . Might be an idea to go and check on TBB what the account status shows for valid monitors, delete any and start again?
EDIT
It seems to be working and updating past 4pm now unless it's a new monitor...
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please find enclosed attachment capture 1 shows @ thinkbroad everything correct capture 2 is my p/c & not refreshing
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Capture 1 sorry about that meant to put them together
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There is nothing wrong with my program, the problem is with Thinkbroadband, there is nothing I can do. My reasoning for this is as follows.
1. When I click on the link you supplied I get the attached graph, which is clearly wrong, this was captured just now at 06:27 yet only shows up to 4pm.
2. The refresh time in the picture of my app you posted is 4:15am, 2 minutes prior to the screen crab being taken - last stats at 4:17.
3. The fact that the refresh time is updated means the code has successfully fetched a graph from TBB.
4. When I click on your graph on MWDS it show's a different graph (the codes under the name are different), but that still does not show correctly. It starts at 6pm and the last time is 4am, it should be 6am
5. I've changed no code for displaying the images and no one else is having issues.
6. Tony has said other users are showing similar issues
7. Similar issues are evident here https://community.plus.net/t5/custom/page/page-id/_PingGraphs
8. It's clearly a problem with TBB!
Your basically saying your car radio is not working because the station it's tuned to is having technical difficulties!
Seeing as you've posted your IP address your using in that last screen shot, I've taken the liberty of creating a monitor to see if it works.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/fe0f3278c05adbb5df07006850efa96c34247bca.png
And so far it doesn't, I'd really expect it to show 6am on there, but it doesn't. It now showing a green trace, but still does not show 6am.
The problem is with TBB and there is nothing else I can do, so please stop inferring the problem is with my software, it isn't.
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Sorry if you think that, nothing is further from the truth so consider the matter closed
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Well it still needs resolving with TBB, and it would be useful for others if we know what the issue is. I believe it is something internal to TBB, some sort of problem creating the image.
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Thanks for your time and trouble
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It is very weird though that the URL that is in his MDWS config IS updating and is current from about 18:30 YESTERDAY right up to to now (attached) - the only thing missing is the vertical white day marker for some reason.
I thought TBB only allowed you to create one monitor per IP address but there are at least two around that work?
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The results appear to be inconsistent, when I checked the graph on MDWS this morning it wasn't displaying correctly, it should have shown 6am on the graph and it didn't.
It's got to be something to do with the system that creates the graphs, as it seems so erratic.
PS the one I set up this morning now seems to be displaying correctly, perhaps it's been fixed or its just currently working.
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I don't know if this is related or not but on MDWS for me (same username as here) the graph displayed top rhs links to https://www.mydslwebstats.co.uk/HG612-LT.php even though it is displaying the correct graph from TBB.
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No not related. That's just the file that provides the popup window to load the requested graph (which isn't seen in the link you provided)...
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The results appear to be inconsistent, when I checked the graph on MDWS this morning it wasn't displaying correctly, it should have shown 6am on the graph and it didn't.
It's got to be something to do with the system that creates the graphs, as it seems so erratic.
PS the one I set up this morning now seems to be displaying correctly, perhaps it's been fixed or its just currently working.
I see that the OPs BQM on MDWS is now working fine and displays the Date line that was missing as does the Test one you set up. For the URL that was provided to MDWS, I'd suggest it's left as it is .... Still don't see how you can have two live graphs for the same IP...
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Let's hope they've fixed it, whatever it was. I'll delete the one I setup.
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No not related. That's just the file that provides the popup window to load the requested graph (which isn't seen in the link you provided)...
The link is what the thumbnail is linking to even though it is my graph that shows, hopefully the attached screenshot demonstrates what I see,
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Looking at the code and your screen grab, looks like a browser problem, can't say I've never come across Pale Moon but I see it is Mozilla based. Or maybe something in your setup? It works fine in Firefox and Waterfox + Windows 10 But that's for my user name). I've put some debug code in as the reason looks obvious to me so maybe you could try it again please - I may see what the problem is from here?
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It's Pale Moon, not Paul Moon. :) It's derived from an earlier version of Firefox with added privacy enhancements and all newer security improvements backported to it. I'd be very surprised if it's causing this problem, but I've been surprised before.
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Oops - Typo.
Thanks but the debug doesn't help and still says it's the Browser (or maybe OS) :-\ I'll look at it again when I can.
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I've tried again with the same results, I also tried Microsoft Edge which doesn't show the graph but displays what looks like a broken link placeholder.
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It is probably working now? Looks like that when I updated all the links after TBB changed to https and a used a new link for the graphs, I missed yours! :-[
EDIT
Maybe not - just installed Pale Moon same version as you are using and - it won't work on my user name, same problem as you. I'll have a look but will have to wait as I'm off to see a film preview I'm involved with and won't be back until Sunday...
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I thought I had it tied down to just Palemoon being problematic as on Windows 7 it also didn't work where IE did but Edge still doesn't work for me either :no:
Thanks for taking an interest and I hope you enjoy your film preview.
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I agree with ronski tbb has breakage at the moment, I noticed the links I posted in my sky thread dont work on my mobile phone, couldnt find a reason, the browser I use on my phone is firefox tho.
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I agree with ronski tbb has breakage at the moment, I noticed the links I posted in my sky thread dont work on my mobile phone, couldnt find a reason, the browser I use on my phone is firefox tho.
I can view your graphs from the other post with no issue using my s7 and stock browser..