Kitz Forum

Broadband Related => Telephony Wiring + Equipment => Topic started by: Weaver on March 21, 2017, 01:58:37 PM

Title: BTOR man has broken my NTE5 ?
Post by: Weaver on March 21, 2017, 01:58:37 PM
A grumpy BT Openreach man came out this morning and replaced three NTE5As with new ones which I had bought, the same old-style traditional ones, onto which were screwed the existing Andrews and Arnold shop's straight-through RJ45 socket front-plates. And guess what, he zoomed off and left me with a dead line 4. I couldn't manage to call to Mrs Weaver to grab him before he ran away when I could see that the router was seeing the modem but the modem was not bringing the DSL connection up.

Mrs Weaver doesn't have a screwdriver to get the front-late off because Walter, her favourite De Walt power tool, has a flat battery and she forgot to recharge it. And her hands are no good.

So not a good start from grumpy BT man from Glasgow. They are booked to come out tomorrow now. Hope it isn't him next time.
Title: Re: BTOR man has broken my NTE5
Post by: Weaver on March 21, 2017, 02:45:11 PM
Log for line 4

Quote
Tomorrow 14:14:45   Check 517BDCNS Did SFI make the appointment 2017-03-22 AM? If not then raise a Dispute Task.   Shaun@a
Today 13:50:27   Tomorrow 09:50:27   Wait customer confirms fault closed PSTN Fault - DRW   Shaun@a
Today 14:17:13   Today 15:17:21   BT Fault 3-398359001743 Notes as it is received from OR
Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition   Shaun@a
Today 13:49:15      Track PSTN Fault 5-7-129183394186 Informational Message: 3301 Fault is Cancelled and Closed: CP Cancellation Request Accepted   bt
Today 13:49:15      Track PSTN Fault 5-7-129183394186 Estimated Response Time: 2017-03-17T20:19:58   bt
Today 13:49:15      Track PSTN Fault 5-7-129183394186 Status: Closed - Cancelled   bt
Today 13:49:10      Track PSTN Fault 5-7-129183394186 Informational Message: 4130 Notification Only - Trouble Report cancellation request - CP Cancellation Request Accepted   bt
Today 13:49:10      Track PSTN Fault 5-7-129183394186 Estimated Response Time: 2017-03-17T20:19:58   bt
Today 13:49:10      Track PSTN Fault 5-7-129183394186 Status: Open - Implementing Solution   bt
Today 13:48:59      Track PSTN Fault 5-7-129183394186 Informational Message: 3243 Notification Only - Trouble Report Cancellation Request is Pending   bt
Today 14:16:33   Today 14:17:13   BT Fault 3-398359001743 Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition   BT
Today 14:15:14   Today 14:16:33   BT Fault 3-398359001743 Implementing Solution Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition   BT
Today 14:15:13   Today 14:15:14   BT Fault 3-398359001743 The fault repair clock has resumed following suspension. Reason given = . Regular automated updates have been resumed. Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition   BT
Today 14:15:08   Today 14:15:13   BT Fault 3-398359001743 1st reject clear accepted by BT Your request for amendment is Pending   BT
Today 14:14:04   Today 14:15:08   BT Fault 3-398359001743 Reject clear NOT accepted SFI Appointment Required   BT
Today 14:14:45      Note 517BDCNS BTW Repair Appointment reserved 2017-03-22 AM   Shaun@a
Today 14:13:59   Today 14:14:04   BT Fault 3-398359001743 Amend rejected, notes not added Request rejected, current fault status is incompatible with this action.   BT
Today 14:13:14   Today 14:13:59   BT Fault 3-398359001743 Please accept clear if fault resolved. If rejected an SFI appointment will be offered. Right When Tested; End User Equipment;All BT tests completed ok, diagnostics show no fault condition   BT
Today 14:12:15   Today 14:13:14   BT Fault 3-398359001743 Trouble Report Accepted   BT
Today 14:12:16   Today 14:12:15   BT Fault 3-398359001743 TR U17A7S Accepted, GPMS case ID 3-398359001743   BT
Today 10:05:37   Today 13:50:27   Wait for supplier to confirm fault cleared PSTN Fault - DRW   Shaun@a
Today 10:05:30   Today 13:50:23   Track fault and update customer PSTN Fault - DRW   Shaun@a
Today 11:05:02   Today 13:50:19   Management review PSTN fault 5-7-129183394186 needs a review   Shaun@a
Today 13:42:22   Today 13:42:34   BT Test xDSL Copper Test:Pass Fault already reported to OpenReach. :   Shaun@a
Today 13:39:06   Today 13:39:10   BT Test xDSL Status Check:Pass Standalone sub test passed successfully. Pass Line status not in sync Circuit Out of Sync
Up ErrSec=0 HECErr=0 Cells=0
Down ErrSec=0 HECErr=N/A Cells=0   Shaun@a
Today 13:21:04      WLR3Test WLR3_CIDT_Test rds00556app02:343211195: Pass Line Test OK. Dial tone OK ServiceLevel:2.5, MainFaultLocation:OK, FaultReportAdvised:N, AppointmentRequired:N, LineStability:Stable, NetworkStability:Stable, StabilityStatement:Stable - no adverse line test history. CP may request an Engineer visit to investigate, test and demonstrate with the EU. Routine test & fault data available at Customer Diagnostic Tool on INFORMe under MIS>Artisan>CDT. If no fault is found clear RWT and apply Time Related Charges.   Shaun@a
Today 13:18:14   Today 13:18:19   BT Test xDSL Status Check: Pass Standalone sub test passed successfully. Pass Line status not in sync Circuit Out of Sync
Up ErrSec=0 HECErr=0 Cells=0
Down ErrSec=0 HECErr=N/A Cells=0
Title: Re: BTOR man has broken my NTE5
Post by: Ronski on March 21, 2017, 08:11:24 PM
So not a good start from grumpy BT man from Glasgow.

I'm not surprised if he drove from Glasgow - that's over an 8hr round trip according to google.

I'm guessing he didn't really.
Title: Re: BTOR man has broken my NTE5
Post by: sevenlayermuddle on March 21, 2017, 09:33:51 PM
I'm not surprised if he drove from Glasgow - that's over an 8hr round trip according to google.

I'm guessing he didn't really.

An alien concept to those of us down south but it is however, an extremely nice drive, one that I have sometimes done just for sheer pleasure of motoring.  Last repeated in 2016 and just as splendid as I remembered it.  :)

Or at least, it is a nice drive in a comfy car mid-summer.  Not  sure about a BT van, and  wasn't there snow mentioned in these parts this week? ::)
Title: Re: BTOR man has broken my NTE5
Post by: Weaver on March 22, 2017, 01:46:52 AM
<span xml:lang="gd">'S ann gu robh blas gallda Ghlaschu aige, sin a thuirt mo bhean-sa.</span>

It was that he had a Glaswegian accent, according to Mrs Weaver. There are plenty of locals working for Openreach.
Title: Re: BTOR man has broken my NTE5
Post by: Weaver on March 22, 2017, 01:52:59 AM
There was plenty of snow on Rannoch Moor. There was even a little here the day before yesterday.
Title: Re: BTOR man has broken my NTE5
Post by: Ronski on March 22, 2017, 06:20:33 AM
Got to laugh at what Google translate comes up with.

Quote
.It was his taste artificial Glasgow, said that my wife's.
Title: Re: BTOR man has broken my NTE5
Post by: Weaver on March 22, 2017, 08:34:40 AM
God, Google can't even get English word order right. 'Blas' does indeed mean 'taste' as well. Where in the name of all that's holy did they get 'artificial' from? 'Gallda' means 'non-Gaelic', 'lowland'.
Title: Re: BTOR man has broken my NTE5?
Post by: Weaver on March 22, 2017, 10:37:21 AM
Today's OR engineer has sorted it now. Replaced the front faceplate - an rj-45 / rj11 - only straight-through one - with a new one out of his van. The original had come from the AAISP shop. A bit suspicious that it was working until yesterday's man attacked it.

Very good that today's man had a replacement in his van.
Title: Re: BTOR man has broken my NTE5 ?
Post by: Ronski on March 22, 2017, 01:19:50 PM
Good news it's fixed,  perhaps yesterday's man informed today's man what he'd need.
Title: Re: BTOR man has broken my NTE5
Post by: sevenlayermuddle on March 22, 2017, 06:16:17 PM
Glad it's sorted.

There was plenty of snow on Rannoch Moor.

Which would have made the scenery while driving all the more spectacular.  Making me homesick.   But also making me grateful I no longer live in an area these things are an issue.   :-[

I remember part way up 'Rest And Be Thankful' one December afternoon, aged early 20s, in my Ford Escort 1100, and finding that wheel spin impacted progress no matter what gear I was in.  The whole road was sheet black ice, freshly frozen rainfall.   'What fun' I thought, 'A challenge', and continued my journey, sliding every which way, but came to no harm.   These days it would terrify me, I'd either turn back, or check in to the first hotel I could find and stay there til spring. :'(
Title: Re: BTOR man has broken my NTE5 ?
Post by: Weaver on March 22, 2017, 11:16:44 PM
It has been cold, but beautiful blue skies here.
Title: Re: BTOR man has broken my NTE5?
Post by: runitdirect on March 23, 2017, 10:42:01 AM
Today's OR engineer has sorted it now. Replaced the front faceplate - an rj-45 / rj11 - only straight-through one - with a new one out of his van. The original had come from the AAISP shop. A bit suspicious that it was working until yesterday's man attacked it.

Very good that today's man had a replacement in his van.
That is surprising as not many engineers carry that plate, it's since been discontinued (like most things) :(
Title: Re: BTOR man has broken my NTE5 ?
Post by: Weaver on March 23, 2017, 07:29:53 PM
@runitdirect - Yes, I was pleasantly surprised. Our man said he had never even seen one before. I hope this doesn't mean that I will not be able to get them from the AA shop any more.

Mrs Weaver presented the previous day's surly Gall with three new NTE5/A backs which I got from the incredibly useful runitdirect shop. I picked the Pressac type that have no MOVs or whatever (I hear you, Burakkucat) .

If I had a volunteer I would insert a second unit that has a MOV inline in front of the existing NTE5 and compare the performance to that with a second MOV-less one, although it perhaps isn't ideal methodologically speaking. But I don't have suitable fingers at my disposal.

Welcome to user runitdirect by the way.
Title: Re: BTOR man has broken my NTE5 ?
Post by: Weaver on March 25, 2017, 08:06:09 AM
Correction: I was misinformed. Mrs Weaver now tells me that our good man fitted what sounds like an SSFP of the usual BT Pressac type, I presume. I was indeed amazed at the idea that he had the straight-through fronts in his van, but our man he got us sorted out anyway. I had ordered some more straight-through fronts already before Mrs Weaver revealed this.
Title: Re: BTOR man has broken my NTE5 ?
Post by: aesmith on March 25, 2017, 08:32:14 AM
If/when your master socket gets replaced with the current style the AA front plates won't fit.  That's why I don't have one.   Was thinking of making an RJ11 to BT cable so the modem can go direct into the phone socket.
Title: Re: BTOR man has broken my NTE5 ?
Post by: Weaver on March 25, 2017, 02:15:52 PM
@aesmith Indeed, and I gave the surly BT man 3 * new Pressac NTE5/A backs so the fronts would fit. I have thought about getting hold of some posh BT-to-RJ11 ultra-short cables. Dialup modem cables are available that are posh - made of pure unobtainium coated with unicorn oil - but they are so long, so far from ideal.

This is what I got from the good OR man
Quote
Note 22/03/2017 10:52:00 - Jason Welsh===
===Nte which eu had fitted was faulty. Now replaced and circuit now in sync at 3300kbps with no errors seen, line test ok
Please record the number you used to call the CP -03333400999
Was sync established at NTE ? -Yes.
22/03/2017 10:52 - Nte which eu had fitted was faulty. Now replaced and circuit now in sync at 3300kbps with no errors seen, line test ok
What was the result of the Initial Pair Quality Test ? - Pass
Did you complete the Base module ? - Yes
Have you successfully demonstrated connectivity to the NTE ? - Yes
Did all the connections, extensions and DSL filters meet the minimum standards ? - Yes
Have you conducted a sync test (modem light on) ? - Yes
Did you complete the Network module ? - No
Did you replace the NTE and why ? - Yes - It was damaged
Did you complete the Frames module ? - No
Did you complete the End User Premises Wiring Module ? - No
Did you disconnect any End User wiring to resolve a problem ? - No
Did you complete the End User Premises Equipment Module ? - No
Did you attempt a co-op call with the CP ? - No

Cheeky. I didn't fit an NTE5. Thought it was 'illegal'. Surly BT man was booked to fit it, and they had better not be accusing me of such a crime. :-)

How did our good BT man get a sync of 3.3 Mbps? I want his modem in that case? What did he mean exactly ? He said hello to me round the bedroom door and mentioned 3.3 Mbps to me himself - which left me astonished, and I didn't think to ask further he must have brought some special BT DSLViagra spray with him.
Title: Re: BTOR man has broken my NTE5 ?
Post by: Chrysalis on March 25, 2017, 03:18:04 PM
I am surprised he agreed to fit a 3rd party nte5.  As he cannot be sure if its sourced from a reputable manufacturer.
Title: Re: BTOR man has broken my NTE5 ?
Post by: burakkucat on March 25, 2017, 09:53:24 PM
How did our good BT man get a sync of 3.3 Mbps? I want his modem in that case?

He probably achieved that synchronisation speed on his HHT (Hand Held Tester). Either an Exfo AXS-200/635 or a JDSU HST-3000c, dependent upon which he had been issued.
Title: Re: BTOR man has broken my NTE5 ?
Post by: NewtronStar on March 25, 2017, 10:09:00 PM
Ah sure the last OR Engineer that visited my premises for a none existent issue with X ISP Vodafone was a grumpy young woman and complained the CAT5E cable for VDSL DATA socket was not openreach spec as they use 2 pairs and the one I installed was 4 pairs.

She even had to call a mate to ask which numbers should be used to terminate the A & B pairs on data socket but then I also got it wrong the first time and helpful kitz members helped me out  :thumbs:
Title: Re: BTOR man has broken my NTE5 ?
Post by: Weaver on March 26, 2017, 02:57:59 AM
I did have genuine Pressac NTE5 backs, but how was our man to know that?

They were run-it-direct ones but I don't recall whether or not they had the Openreach branding on them which some of their units do. The only reason I got some of my own in was in case our man only had the new NTE5/C (is it?) curvy backs. Luckily we did not get any earache about it, Mrs Weaver would have said.

Are engineers still running down the old stock?
Title: Re: BTOR man has broken my NTE5 ?
Post by: burakkucat on March 26, 2017, 05:54:08 PM
Are engineers still running down the old stock?

According to what Black Sheep has mentioned, the new NTE5/C (and thus the new SSFP to fit) will be issued as van-stock once supplies of the NTE5/A (or /B) are exhausted.
Title: Re: BTOR man has broken my NTE5 ?
Post by: Black Sheep on March 26, 2017, 06:15:37 PM
According to what Black Sheep has mentioned, the new NTE5/C (and thus the new SSFP to fit) will be issued as van-stock once supplies of the NTE5/A (or /B) are exhausted.

Yup. You can't order the older NTE's anymore .............. all we get now is the 'curvy' ones. I suppose it depends how many the engineer has on his van of the old stock ??.
Title: Re: BTOR man has broken my NTE5 ?
Post by: runitdirect on March 28, 2017, 10:46:54 AM
I did have genuine Pressac NTE5 backs, but how was our man to know that?

They were run-it-direct ones but I don't recall whether or not they had the Openreach branding on them which some of their units do. The only reason I got some of my own in was in case our man only had the new NTE5/C (is it?) curvy backs. Luckily we did not get any earache about it, Mrs Weaver would have said.

Are engineers still running down the old stock?
Branded or not they are made by the same manufacturer ;) NTE5's are a licensed design. There is now only one manufacturer supplying BT (silly to have single source IMO but hey, that's their business). There was a company that had their own NTE's made in the d=far east but they got spanked by BT and it cost them thousands. The NTE5C is the only unit engineer will have now.
Title: Re: BTOR man has broken my NTE5 ?
Post by: Weaver on March 28, 2017, 11:23:16 AM
> but I don't recall whether or not they had the Openreach branding on them which some of their units do

I meant by this that that was a way that our Openreach man might have been reassured: if the units had the Openreach name on them, but I wasn't expecting them to, as the ones that BT engineers fitted just over six years ago didn't anyway. I didn't mean that I considered them any less ‘genuine’. Just to clear up any possible ambiguity.
Title: Re: BTOR man has broken my NTE5 ?
Post by: runitdirect on March 28, 2017, 11:58:23 AM
The reality is Openreach engineers couldn't care less. The official line is you shouldn't fit your own NTE5, we all know that is far from the case! Obviously we advise the official line but it's down to the end user if they ignore what we say  :-X