Kitz Forum

Broadband Related => FTTC and FTTP Issues => Topic started by: zxcvbnm on November 06, 2016, 05:32:05 PM

Title: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 06, 2016, 05:32:05 PM
I signed up with plusnet fibre with an estimate of 50 down and 3-5 up I think. I got about 20 down and 1 up. They just say my line is operating normally and thats what it gets. I'm a way from the exchange but I was getting 8 out of 8 on adsl. My next door neighbour (50m further from the exchange on same line) has since installed ee fibre and received 34 down (his plan is capped at this) and 6 up which is infuriating as I'm stuck paying far more. I have installed an hg612 modem to try and look at stats. I've always been suspicious of the installer who insisted on moving stuff and spent an hour fiddling with all the wires and muttering about pairs. but who knows. Wish I'd waited for self install....

I don't know if my stats would offer any hint to anyone as to what is wrong? Thanks.
They are;

Mode   VDSL2 
Traffic type   PTM 
DSL synchronization status   Up 

                              Downstream  Upstream
Attainable rate (kbit/s)   23896   2059
SNR margin (dB)           8    6.6
Line attenuation (dB)          25.8   0
Output power (dBmV)   5.6   5.6


Path 0
Path 1
    Downstream   Upstream   Downstream   Upstream
Line rate (kbit/s)   18000    1296    0    0
CRC errors   0    0    0    0
FEC errors   0    1    0    0
HEC errors   0    0    0    0


My neighbours from his ee router are something like
34024 down 6828 up
noise margin up 6.6db  down 6.6
output power 3.5db
line attenuation 26.5 downstream 0 upstream

Even the guy two hundred meters further up the hill/line gets 30 down and 3-4 up. grr
Title: Re: Slow fibre stats - mean anything?
Post by: ejs on November 06, 2016, 06:01:00 PM
So what are your telephone socket(s) and wiring like now? Usually a managed install would fit a filtered faceplate, which would avoid any issues caused by internal extension wiring. If you had a load of star wired sockets before the install, then the installer should have sorted that out at the time.
Title: Re: Slow fibre stats - mean anything?
Post by: renluop on November 06, 2016, 07:05:05 PM
What Plusnet Fibre Plan are you on?
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 06, 2016, 07:07:11 PM
Assuming its all connected correctly I think it should go something like this,

Short current version - Four wires into the house (presumably from defunct second line) going into ceiling and into wall of bedroom and master socket. New socket just put in due to lightning. Extension wire not currently connected so thats it with just a hg612 modem and a panasonic dect phone base.

Longer version - phone wires go into house, through a lozenge shaped wall box with a bunch of gel crimpers? On into a cable to the above bedroom to a socket, formerly considered an extension. Then onto a downstairs study. The study used to be considered the master socket and gave 8 out of 8 adsl speed. The fibre installation man thought the bedroom should be our master socket as presumably nearer to line (inconvenient but there you go) and put the filtered socket there. There are lots of other extensions in the house that all end in the study in a bt phone plug. You plug this into the former master socket and thus all the extensions became live. There a lots of extensions but not much plugged into them as we are mostly cordless now.

The lightning the other week blew up the master socket, and the former master socket in the study. A linesman was sent in to change our master socket but the phone line was not live yet so he could not do any testing and was a linesman not an inside person anyway. The study's former master socket I pulled out and found it still had a b wires in the back (but presumably not connected at the far end). I connected a new socket to the extension wires and it worked. Then I pulled the extension wires back out of the master socket.

Thus we are as pure as we can be. I should have written down the snr figures from before but I did not. I don't think they were dramatically different though. None of this seems to have made much difference. Irritatingly it is a rock solid 20mbs connection. It not as if it increases and becomes flakey its just slow and reliable. I can stay connected for weeks at a time.

I have never got plusnet to care. I would have left as my contract is now up but when my neighbour had fibre installed I suddenly realised it wasn't just a lying salesman my line really should me much faster and now I'm stuck paying a fortune but don't like to leave without getting it sorted first....

Anyway I was hoping people might be able to see from my stats if there was something odd going on with such a slow speed?

Thanks for any thoughts.
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 06, 2016, 07:13:46 PM
What Plusnet Fibre Plan are you on?

Plusnet unlimited fibre. That was all there was when I signed up. Its really rather embarrassing how much I'm stuck paying, all I can say is its been a busy period elsewhere. Should give the full speed possible up to 80mbps I think. (Though obviously I don't expect that at my distance)

They give my current line speed as 17.4mbps
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 06, 2016, 07:16:26 PM
Oh and obviously eventually I will have to plug the extensions back in but I thought if I removed them from the equation I might get somewhere. At least if the speed went up and then I plugged the extensions back in I would know it was my fault but I'm achieving nothing so far.
Title: Re: Slow fibre stats - mean anything?
Post by: ejs on November 06, 2016, 07:26:02 PM
The socket in the study, how is it connected to the line? It should be connected to the removable lower front part of the master socket, so that you're able to disconnect all the extension wiring when you take off the lower front bit.
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 06, 2016, 08:18:50 PM
The socket in the study, how is it connected to the line? It should be connected to the removable lower front part of the master socket, so that you're able to disconnect all the extension wiring when you take off the lower front bit.

Thats right. Or at least it was before it was vaped by lightning so now the old master socket is replaced with a regular extension box. So I disconnected it at the new master socket just in case there was some fault actually in the wire or something. (Its one of these new mk4 ones were the wires just clip out without tools).
I had tried disconnecting the extensions  like you suggested before when everyone was away but it never seemed to have any effect on my stats or anything.
Title: Re: Slow fibre stats - mean anything?
Post by: ejs on November 06, 2016, 08:37:26 PM
I signed up with plusnet fibre with an estimate of 50 down and 3-5 up I think.
I'm not sure those estimated down and up speeds go together, I'd expect higher upstream for a line could do 50Mb downstream.

Plusnet unlimited fibre. That was all there was when I signed up. Its really rather embarrassing how much I'm stuck paying, all I can say is its been a busy period elsewhere. Should give the full speed possible up to 80mbps I think.

Plusnet's Unlimited Fibre is 40/2. Unlimited Fibre Extra is 80/20.

A graph of the HLog data is useful to look for issues with the physical line / wiring itself.
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 06, 2016, 08:54:50 PM
I'm not sure those estimated down and up speeds go together, I'd expect higher upstream for a line could do 50Mb downstream.

Plusnet's Unlimited Fibre is 40/2. Unlimited Fibre Extra is 80/20.

You may be right. I'm sure the estimated download was 48-52mbps. I can't for sure remember the upload speed except that it was lots and the main reason I signed up as I thought it would improve skype and such. I see on the email form them they just put 48mbps estimated download speed, no mention of upload.

When I signed up two and a bit years ago plus.net fibre unlimited was full speed and I think the only fibre package they offered... This was before they limited upload speeds.

I will look into logs. I assume you mean something from the modem stats software? I will see if I can leave a laptop running with it on or something.

Thankyou

Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 06, 2016, 08:57:40 PM
Oh I'm paying about £26 a month for fibre I think, plus line rental, which is considerably more than their unlimited package charges. Though I am out of contract and would only get the lower price by signing up to a contract tying into a faulty product again...
Title: Re: Slow fibre stats - mean anything?
Post by: j0hn on November 06, 2016, 10:11:44 PM
What makes you think you should be getting more speed? Have you located your local fibre cabinet? My guess is the neighbours getting higher speeds will be in the direction of the cabinet. Distance to exchange means nothing with FTTC. My brother had double my speed on ADSL, I now have double the speed of his fibre. Distance from the street cabinet is the main factor in determining your estimated speed.

Find what cabinet you use from this page (http://www.kitz.co.uk/adsl/cabinet-lookup.htm)

Then try locate it using this guide (http://www.kitz.co.uk/adsl/cabinet-lookup.htm#fttc_cab_info)

Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 06, 2016, 10:51:15 PM
What makes you think you should be getting more speed? Have you located your local fibre cabinet? My guess is the neighbours getting higher speeds will be in the direction of the cabinet. Distance to exchange means nothing with FTTC. My brother had double my speed on ADSL, I now have double the speed of his fibre. Distance from the street cabinet is the main factor in determining your estimated speed.

First it was because they said I would and 1mb up is a pathetic improvement on a good adsl connection..

Now its because its clear my neighbours all have five or six times my upload speed.

I do know where my green box is. I can trace the phone line from it across the fields to the pole in front of my house where it splits to me and carries on further to my neighbours pole and then on a further 150 meters or so up the hill, through a bush and several tree branches to an even further neighbour who gets 30 something down and five up.

Of course it may be that the final stretch from the pole to my house is bad. Or the stretch of wiring to my master socket and bt may be only obliged to give me a bad connection. But if so you would think it would show up in my stats wouldn't you? I don't know for sure myself but I hope.

Anyway I have tried to sign up for mydslstats and will see in the morning if the old netbook I have left running managed to do anything. I'm not really sure what I'm doing but it may work.

Thanks for the thought

Title: Re: Slow fibre stats - mean anything?
Post by: renluop on November 06, 2016, 10:52:56 PM
Has OP recently renewed his contract or had any sort of dealing with customer services? PN debased their old Unlimited to 40/2, and I'm wondering, if somehow he was moved over, though I tentatively think existing customers should not have been. Has he looked in the Plusnet forum for similar instances?
I think that it will also be found that Plusnet quotes the lower non-impacted speeds in estimates, or used to.
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 07, 2016, 09:45:11 AM
Has OP recently renewed his contract or had any sort of dealing with customer services? PN debased their old Unlimited to 40/2, and I'm wondering, if somehow he was moved over, though I tentatively think existing customers should not have been. Has he looked in the Plusnet forum for similar instances?
I think that it will also be found that Plusnet quotes the lower non-impacted speeds in estimates, or used to.

Nope, or at least they shouldn't have. And even if they had and I was capped at 2mbp upload surely I should get that then shouldn't I? I did have the suspicion when it was installed that they had accidentally capped me at the speed for adsl2 as they sent me adsl router by mistake but they insist that is not possible.

I did think I had just been mislead by a salesman and fibre just could not cope with my lenght of line as well as adsl, but then as I said my neighbours recently installed fibre and get much more speed as I was supposed to...

Anyway drifting form the point slightly I'm afraid. Mainly I was hoping my stats would give some hope of something. Perhaps not. I will see tonight if modem stats suddenly generates something after 24 hours or if I have wrongly configured it...

Thanks for the idea.
Title: Re: Slow fibre stats - mean anything?
Post by: j0hn on November 07, 2016, 03:30:59 PM
It would be helpful if you could sign up to MyDSLWebStats. Upon successful sign-up and entry of details in HG612_Stats then it should start uploading to MDWS straight away. Alternatively install DslStats (http://www.s446074245.websitehome.co.uk) and attach images of your Hlog.
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 07, 2016, 07:45:51 PM
It would be helpful if you could sign up to MyDSLWebStats. Upon successful sign-up and entry of details in HG612_Stats then it should start uploading to MDWS straight away. Alternatively install DslStats (http://www.s446074245.websitehome.co.uk) and attach images of your Hlog.

Thankyou. I have tried but I'm not sure its achieving anything. I thought perhaps I had to wait 24 hours. Perhaps it does not like my old netbooks windows xp. I will try and restart it and see.

Thanks
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 07, 2016, 07:54:05 PM
Hmm well I had another stab a plus.net today online, I said that when my line was dead someone mentioned resetting my speed to see if it had become stuck.

The first person said that was impossible and he had no idea where I had that idea. Then he decided I might not be the account holder and refused to continue due to data protection so I guess it was his tea break?

The second person was much more help full and said

"The Fibre speed profile can become 'banded' or locked, so I can check that for you."

then he said

"Yes it is restricted to 18Mbps max download. It would need an engineer visit to fix that, as it hasn't corrected itself automatically.
So to raise that to our Faults Team and start the process, you can report this for investigation by our Faults Team, by completing the Troubleshooter "

So I went though the fault reporting wizard and the tech support replied with a message that they could see no fault on my line and it would be £65 for an engineer?? Oh and they feel the modem they provided is out of warranty so if thats the problem I will be in trouble but they will give me a new one if I sign a new 18 month contract....

Which all in all just reminds me why I avoid pursuing this. Grrr, don't know what I'm going to do now.
Title: Re: Slow fibre stats - mean anything?
Post by: NewtronStar on November 07, 2016, 08:06:52 PM
The first thing I would like to see your Clean & Impacted results from the BT Availability Checker it is only an advisory process though it can show if a line is under performing.

Run it an remove any personnel details & post results https://www.dslchecker.bt.com/ (https://www.dslchecker.bt.com/)
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 07, 2016, 09:35:28 PM
Oh I restarted the netbook and suddenly modem stats and mydslwebstats started working... So that was rather a waste of 24 hours waiting but yay its working now.

zxcvbnm

bottom of the list though obviously not much to see yet.

(I will work on line check thing as soon as I'm back on a proper computer thanks for idea)
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 07, 2016, 10:09:24 PM
My BT line checker stats

                                      High   Low   High   Low            
VDSL Range A (Clean)   32.4   25   6.7   4.8   --   Available   --   --
VDSL Range B (Impacted)   25.7   12.1   5.4   1.3   --   Available   --   --
ADSL Products

ADSL Max   Up to 8   --   7 to 8   Available   --   --
Fixed Rate   2   --   --   Available   --   --


(I would point out that before I had fibre installed and for a month or so afterwards the speed estimate was around 50mbps so I don't know if they actually changed it or if it now just copies the actual real speeds I am getting).

I wonder what the difference bettween range a and b are?

For comparison my neighbour off the next pole with his 34mbps capped download speed and 6-7mbps upload speed is

VDSL Range A (Clean)   40   30   7.7   5.9   --   Available   --   --
VDSL Range B (Impacted)   30.2   15   7   3.1   --   Available   --   --
Title: Re: Slow fibre stats - mean anything?
Post by: NewtronStar on November 07, 2016, 10:31:17 PM
I wonder what the difference bettween range a and b are?

Range A your getting the best line with no issues internally (home) and externally the pair to the PCP cabinet are good

Range B impacted can be an internal pair issue at the home or the copper pairs to the PCP cabinet are bad

you should be getting 32 or 30 mbps not 18mbps
Title: Re: Slow fibre stats - mean anything?
Post by: j0hn on November 08, 2016, 04:17:34 AM
The downstream does look banded at 18mb, but removing this with a DLM reset would only increase it to around 22-23mb, not 30mb. The upload isn't banded and won't improve with a DLM reset.

The ISP will often advise that you may be charged for an engineer visit if the fault lies on your side of the master socket. A decent OpenReach engineer should be able to see the problem is on their end and not advise the charge be applied. They should be able to detect full throughput from your fibre port, but even their test equipment will sync at 18mb from your property.

edit: just had a look at your Hlog on MDWS and to my inexperienced eye it doesn't look great. Hopefully a more experienced member here could take a look for you and advise further if they think your line needs attention.

Have Plusnet ran a GEA test for you? Posting results of that would also help.
Title: Re: Slow fibre stats - mean anything?
Post by: burakkucat on November 08, 2016, 05:21:15 PM
edit: just had a look at your Hlog on MDWS and to my inexperienced eye it doesn't look great. Hopefully a more experienced member here could take a look for you and advise further if they think your line needs attention.

Yuck. :yuck: The Hlog plot indicates that there is at least one significant bridging tap present in the circuit.

Quote
Have Plusnet ran a GEA test for you? Posting results of that would also help.

That is a very good idea. If Plusnet were to run a GEA test it should detect the bridging tap.
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 09, 2016, 12:47:20 PM
Ok, thank you for the hopeful suggestions. Some developments

Spooked by the suggestion that it the fault might now be my modem I took it across to my neighbour where it said I had a line rate of about 40mbps and upload of 7 something. The attenuation was fractionally higher as you would expect from the next pole along. The power was oddly lower at about 3.6 compared to my 5.6. But that does show that the modem connects at twice the speed in his house (he is capped so 40 should be his limit anyway) and seven times the upload speed!

It turned out there was a geas test! But they put it in a separate closed support enquiry and did not tell me so I did not see it until I looked for closed support enquiries...

This says no bridge tap? To be honest I don't know how accurate my mydslstats will be as I have had trouble updating them as you can see...

It does leave the question of whats left. I hope its not just the cable from the pole which goes underground beneath my lawn as thats about all thats left. That the ten feet of wire in my house to the master socket, some problem with the green box or exchange or a mix up at plus.net...

I worry that if it is a bad cable they may say it is poor but I'm only entitled to poor. Can't see them digging up my lawn really... Ah well. We will see. Thanks again

GEA Test Detail
Circuit ID   NA   Service ID   BBEU
 
 
Test Outcome   Pass
Test Outcome Code   GTC_FTTC_SERVICE_0001
Description   GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location   OK
Sync Status   In Sync
Downstream Speed   18.0 Mbps
Upstream Speed   1.3 Mbps
Appointment Required   N
Fault Report Advised   N
NTE Power Status   PowerOn
Voice Line Test Result   Pass
Bridge Tap   Not Detected
Repetitive Electrical Impulse Noise   Not Detected
Estimated Line Length In Metres   1031.5
Upstream Rate Assessment   Low
Downstream Rate Assessment   Low
Interference Pattern   Not Detected
Service Impact   No Impact Observed
Home Wiring Problem   Not Detected
Profile Name   0.128M-18M Downstream, Interleaving High - 0.128M-0.8M Upstream, Interleaving On
Time Stamp   2016-10-25T10:15:00
Parameters   MIN   MAX   AVG
Down Stream Line Rate   18.0 Mbps   18.0 Mbps   18.0 Mbps
Up Stream Line Rate   0.8 Mbps   1.2 Mbps   0.8 Mbps
Up Time   105.0 Sec   900.0 Sec   887.5 Sec
Retrains   0.0   3.0   0.0
Current and Last 15 Minute Bin Performance
Parameters   Last Traffic Count(Upto 15 mins)   Current Traffic Count(Upto 15 mins)
Start Time Stamp   2016-11-07T09:34:56.971+00:00   2016-11-07T09:49:56.971+00:00
Ingress Code Violation   0   0
Egress Code Violation   0   1
Errored Seconds   0   0
Severely Errored Seconds   0   0
Unavailable Seconds   0   0

Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 09, 2016, 01:18:54 PM
Oh if anyone is interested :) here are the modem stats from my line and from briefly plugging into my next door neighbours line.

I was actually surprised it connected that fast as he is meant to be limited to 38mbps. I assume the errors on his stats were from having the wrong username and password so it obviously could not connect to his isp.

Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 10, 2016, 04:23:07 PM
Oh I installed some updates to net. framework, disabled my virus checker and firewall, restarted the netbook and modem stats started working to mydslstats at about noon. Then at two o clock when the quick stats started it all stopped again so I disabled the quickstats and graphing and task manager killed the modem stats process and now it all works again? We will see.

Short version mydslstats is working for me again from noon today.

Still waiting on plus.net. Rather dreading they will say your line may be faulty but we are not expected to provide a good line just the minimum crappy one. Still optimism perhaps it will get fixed.

No idea what hlogs means but mine does look a bit different from other peoples, perhaps it will smooth out with more data...

Title: Re: Slow fibre stats - mean anything?
Post by: burakkucat on November 10, 2016, 04:49:36 PM
No idea what hlogs means but mine does look a bit different from other peoples,

I've been reading Hlog plots for long enough to say (with both confidence and conviction) that there is a bridging tap present somewhere in your circuit. Just because the GEA test that Plusnet performed did not detect it, it does not mean that it is not there!  :-X

Quote
perhaps it will smooth out with more data...

No, it won't.  :no:
Title: Re: Slow fibre stats - mean anything?
Post by: j0hn on November 10, 2016, 05:51:51 PM
My advise would be to request an OpenReach engineer visit. Plusnet may advise that you could be charged if no fault is found. They will detect a bridging tap though, as the engineers also look at the Hlog. They have equipment that can roughly detect where the problem lies. This will not resolve itself, and is likely the reason for the slower sync compared to your neighbours.

When the engineer comes, tell him your Hlog shows a bridging tap. Your less likely to be fobbed off if the engineer believes you are knowledgeable. The Hlog should be a fairly smooth downward slope. That upward section at the start of the 2nd red line around tone 1200 shows a definite bridging tap, which OR will need to fix.

edit: You also need to ask for a DLM reset from the engineer after the work is completed, as your line also appears to be banded (fixed, stuck) at 18mb. Only an on site engineer can do this.
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 12, 2016, 04:57:06 PM
Thank you to burakkucat and J0hn and the other helpful suggestions. It is very nice to have hope there may be a definite findable and fixable problem :)

I have updated my support request with plus.net with a copy of my hlog and will see if I can get an engineer and somewhere.

I would like to think wheels are turning, solutions devised and engineers being organised right now behind the scenes at plus.net, but its also possible they just have not got around to reading my support request yet... I will prod them next week if nothing transpires.

Thanks again.
Title: Re: Slow fibre stats - mean anything?
Post by: NewtronStar on November 12, 2016, 06:37:51 PM
John I don't know why you think zxcvbnm can't go any faster than 24Mbps as a cleanish line @ 1000 meters can get close to 34Mbps and add a 8800NL or Zyxel into the mix and that may gain another 3-4 Mbps.

The Internal wiring would need to be in good nick and hopefully the D-SIDE is mostly all copper to the PCP cabinet, A good OR broadband engineer visit should be able to help zxcvbnm find what is holding back his line performance.  :fingers: 
Title: Re: Slow fibre stats - mean anything?
Post by: j0hn on November 12, 2016, 08:17:58 PM
John I don't know why you think zxcvbnm can't go any faster than 24Mbps as a cleanish line @ 1000 meters can get close to 34Mbps and add a 8800NL or Zyxel into the mix and that may gain another 3-4 Mbps.

The Internal wiring would need to be in good nick and hopefully the D-SIDE is mostly all copper to the PCP cabinet, A good OR broadband engineer visit should be able to help zxcvbnm find what is holding back his line performance.  :fingers:
No idea where that comes from. Line length was only disclosed a couple posts ago and I've given him sensible advise throughout this thread.
Thank you to burakkucat and J0hn and the other helpful suggestions. It is very nice to have hope there may be a definite findable and fixable problem :)
You're welcome. As I previously said there's definitely a problem showing on the Hlog and any decent engineer should be able to see it.
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 13, 2016, 10:15:16 PM
Oh Sod, I have rather failed to check the obvious, sorry, unhelpful.

Some of my extension sockets are still live with a dial tone, a handful of unused ones behind beds upstairs. I really thought they were all off, the main used ones were, but I should have checked more thoroughly.

Not to mention where are they connected? My original master socket is definitely dead. The current new master socket has two wires coming into the back from one cable and one cable with three disconnected wires. Nothing else I can see.

The wires coming into the house have lots of jelly crimps but only two wires in each crimp so presumably are straight through?

So presumably somewhere under the floor boards between my so called master socket and where the phone comes into the house must be some sort of spur or connection to other cables..

You would think the fibre install man would be able to detect this sort of thing. Perhaps not. I have some sympathy its hard to know what bt put under the floor decades ago.  But it does mean I now have a problem that I'm technically not allowed to touch presumably as its their side of the master socket...

Ah well on to tomorrow to see if I can get floorboards up with a torch. With my luck there's probably a 30 year old bt junction box sealed under cement somewhere.

Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 14, 2016, 11:30:51 PM
Yup it would seem I have led you all up the garden path. Ah well. After starting where the cable comes into the house, goes under the floor and then vanishes through a joist, we found, on lifting the fifth random floorboard, a six screw Ashley electrical junction box. A round brown circle. With Four wires into it, one of which on tugging appears to be the main cable into the house.

So I guess this is the star wiring people talk about. Everyone denies knowing it was there. Some happy electrician must have upgraded bt's work something in the 80's or early 90's I would guess. There must be other junctions on the wire but we have ripped up enough of the floor for now. Some wires head off toward areas with no sockets suggesting I am my own bridging tap.

I guess I will have to convince plus.net they should send someone back to rectify the mistake the installer made in the first place. If not the strong temptation is just to try and quietly move the master myself, how hard can it be. But I must of course resist such perfidy.

Anyway sorry for somewhat wasting everyone time, though still I now know what a bridging tap is and a lot more about telephone wiring than I did before.
Title: Re: Slow fibre stats - mean anything?
Post by: burakkucat on November 15, 2016, 05:21:07 PM
Oops! And yuck! At least we can now see the problem.

Please update this thread, as and when adjustments occur.  :)
Title: Re: Slow fibre stats - mean anything?
Post by: NewtronStar on November 15, 2016, 07:39:23 PM
If not the strong temptation is just to try and quietly move the master myself, how hard can it be. But I must of course resist such perfidy.

Using CW1308 cable from where the BT pairs enters the premises to your designated Master Socket can be straight forward or difficult in your case with cable being under the floorboards it's just not easily accessible to an OR engineer and you don't need those extensions around the house as DECT wireless phones do the same job
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 16, 2016, 10:11:49 PM
Well plus.net suddenly called up and agreed to send an engineer! Lots of warnings how I could end up being charged for my indulgence but fingers crossed.

He turned up today and was actually very helpful. In hindsight I wonder if he would have diagnosed the problem if I just said my broadband was slow. But taking him to the master socket and saying look its clearly in the middle of my extensions why not move it to where the cable enters the house, he agreed completely. He even put an old extension socket of  ours back into the empty hole.

Fortunately where the cable enters the house there is about a foot of exposed cable where the outside cable is joined to the inside in a little box so he was able to just join onto that and put the master socket in the window. Nice to have it out of a bedroom really.

Didn't seem to have to go to exchange for dlm problem? Just pressed buttons on some gadget that then said dlm reset.

So far speed is up from 18  to 38! From 1.2 up to 6 up! So twice the down speed and five times the up speed! Snr margins are down to close to 6 and power has dropped dramatically from 5.6 to 2.6.

My hlog is looking smoother, still an odd squiggle and the end but there you go.

Oddly I can't get a download speed test to go faster than about 16mb/s? But I am mostly in it for the much better upload speed so I will let that lie for a while I think.

So all a great success I think. And now I have some confidence my phone line is working correctly I can finally feel freer to move to someone cheaper (: Maybe I will splash out on one of those cat5 modem cables.

Otherwise I'm going to try and not fiddle with it for a week and hope it adjust to the max possible speed if I leave it alone.

Thanks for all the thoughts. I can't believe after two years I have actually got somewhere...



Title: Re: Slow fibre stats - mean anything?
Post by: j0hn on November 16, 2016, 11:26:53 PM
Fantastic result.  The Hlog looks perfect now. The "squiggle" at the end is normal.

The engineer will either perform the DLM reset using his iPhone, or by calling the DCoE. There's no need to go to the exchange.

Regarding the slow throughput, is that in a wired state, or wireless? Always check in a wired state (via Ethernet) if possible. My 1st step would be to check your I.P profile from Plusnet/BT. The banding is definitely removed and the line should give close to full sync speed.
Title: Re: Slow fibre stats - mean anything?
Post by: burakkucat on November 16, 2016, 11:53:54 PM
I'll echo j0hn's congratulations.  :)

So, looking at the new Hlog plot, we can now see that the US0, DS1, US1 & DS2 bands are all present with the typical curve v frequency shape. US2 is absent and DS3 will be assisting the cumulative DS to some extent.

When the QLN plot is examined, the absence of US2 and partial DS3 in the Hlog plot is not too surprising.

Just to clarify, the service feed enters the building and is now directly connected to the NTE5/C (fitted with a SSFP)? No extension wiring is connected to the NTE5/C?  :-\
Title: Re: Slow fibre stats - mean anything?
Post by: NewtronStar on November 17, 2016, 12:41:57 AM
Hlog looks sweet could even get confused that I am looking at my own 1000 meter hlog, ok the errored seconds have increased with more sync and as your on a ECI cabinet without G.INP

Your line is using the DLM profile of fast allowing you up to 2880 ES per 24 hours so keep your stats going as long as you can, yet it looks like 300 ES per day as a prediction since you last resync   :fingers:
Title: Re: Slow fibre stats - mean anything?
Post by: burakkucat on November 17, 2016, 04:18:21 PM
Hmm . . . I see that there was some disturbance in the SNRM plot, earlier today.

I'll leave the analysis of that plot to N*Star, j0hn or A.N.Other. (I suspect that is evidence of a cross-talker powering down her/his modem -- between 2108 hours, Wed 16 Nov and 0728 hours, Thu 17 Nov.)
Title: Re: Slow fibre stats - mean anything?
Post by: NewtronStar on November 17, 2016, 07:26:10 PM
Can see two crosstalkers in that SNRM plot the first one changes the SNRM by 0.9dB the second disturber is much stronger seen as a large upward spike which changed the SNRM by 3.0dB for a minute.

And would be happy with your errored seconds on this line of 1030 meters which is using fastpath I couldn't even hold on to fastpath on my line on the DLM standard profile as it was hitting just over 2000 ES per day.
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 17, 2016, 11:32:03 PM
Thank you it is rather pleasing.

J0hn I did do speedtests connected with ethernet and wifi turned off. As I said I'm not too worried, if its still stuck in a month I might summon more energy to pursue it. 16mbps is enough for anyone...

burakkucat I'm afraid my extensions are all turned on again. But now the mk4 master socket is at the very beginning of the line I hope they are all kept separate by the filter this time. I did try connecting the modem directly to the test socket for a few hours midday today but I think that was a mistake so I put it back. Still I was able to check the ring wire was happily missing as I had asked. The installer had a little trouble connecting the extension wires in the push down crimp socket so I am going to avoid touching them again incase the flipper is getting a little worn out... I appreciate someone suggested you just need dect handsets now but even with a full set of six we somehow still need a few extra sockets... Maybe someday.

NewtronStar my line is a km, well estimated. But I like to think that being a rural km the lack of people connected to it will give me a slight advantage over an urban line. Hundreds of meters of the cable is over fields with nobody connected to it.

Interestingly having avoided having a ring wire our big button bt phone would not ring which was a surprise as it is fairly modern? Anyway easily fixed with an old microfilter but does show ringing is not as ubiquitous as you might expect.

Anyway fingers crossed if I can force myself to leave it alone it may tick up a little more. Mind you I'm always suspicious, with not hard evidence, that our phones are worse in heavy wind and its blowing a gale at the moment.

Thanks again for all the support.

Title: Re: Slow fibre stats - mean anything?
Post by: burakkucat on November 17, 2016, 11:46:28 PM
Regarding the IDCs . . . They are designed to take a maximum of two wires only.

So in the case where more than two need to be connected, the usual advice is to as many as necessary three way gel-crimps and house them in an empty case of a BT80. Basically one reduces the number of wires per pair down to one and then just have one cable taking the pair from the gel-crimps in the BT80 to the SSFP of the NTE5/C.

I've re-read the above and can see it is not that clear . . . If necessary, I will try to create a diagram to illustrate the idea.
Title: Re: Slow fibre stats - mean anything?
Post by: NewtronStar on November 20, 2016, 05:25:59 PM
What happened in the wee small hours zxcvbnm your line had over 7000 ES and your Interleaved  ???
Title: Re: Slow fibre stats - mean anything?
Post by: zxcvbnm on November 20, 2016, 07:26:34 PM
What happened in the wee small hours zxcvbnm your line had over 7000 ES and your Interleaved  ???

Beats me. I can only assume weather related, gales and driving rain blowing water into everything. Logging looked frozen this morning till I restarted it anyway.

A four hour power cut this afternoon with odd results. Now I have a reduced attainable download speed of about 34,000 down from 40,000 and yet I synch slightly higher at 35,000. The upload speed has actually reconnected at 7100, a record high, despite the attainable rate falling? Why download is unhappy and getting worse but upload is getting better?

Still at least I've started to be able to download about 16mbps which is a relief so in practice all is still better and going well, if a little odd.

thanks for looking