Kitz Forum

Broadband Related => Router Monitoring Software => Topic started by: Pauljbl on October 10, 2016, 09:33:09 PM

Title: Help uploads to mdws have stopped
Post by: Pauljbl on October 10, 2016, 09:33:09 PM

Hi

Just read my spam folder and got lots of messages that I am double uploading data. I am not sure how I have done that as only running one copy of hg612 stats.

I have swapped to dslstats now. Can you see if that is only uploading once
Thanks

Title: Re: Help uploads to mdws have stopped
Post by: licquorice on October 10, 2016, 09:35:30 PM

Check the time on the uploading device is set correctly.

Title: Re: Help uploads to mdws have stopped
Post by: Pauljbl on October 10, 2016, 09:38:27 PM

Yes the time is set correctly

Title: Re: Help uploads to mdws have stopped
Post by: Dray on October 10, 2016, 09:42:03 PM

I get that problem when my Win 7 PC is stressed running Microsoft updates and the task manager begins starting new instances of the stats collector. My workaround was to disable MS updates.

Title: Re: Help uploads to mdws have stopped
Post by: Pauljbl on October 10, 2016, 09:44:00 PM

How do I get my uploads to be reinstated as have been blocked.

Title: Re: Help uploads to mdws have stopped
Post by: Dray on October 10, 2016, 09:46:06 PM

It tells you how in the email

Title: Re: Help uploads to mdws have stopped
Post by: Pauljbl on October 10, 2016, 09:53:10 PM

In the email it says to ask on here is this correct place

Title: Re: Help uploads to mdws have stopped
Post by: tbailey2 on October 10, 2016, 09:54:46 PM

'Lots' were in excess of 1000 e-mails.....

The last mail you were sent warning you of the imminent block explained exactly what was wrong:

Reason
You are uploading from HG612 Stats twice within the same minute every minute.

That was once at nn:07 and again at nn:11 secs and there was an explanation of what you might need to do.

Your uploads are now reinstated...


Edit:
At 21:59 you were still uploading using HG612 Modem Stats and still with the same duplicates (almost certainly two running windows processes). There is no sign of any DSLstats uploads.

Title: Re: Help uploads to mdws have stopped
Post by: Pauljbl on October 10, 2016, 10:22:18 PM

Thanks for reinstating. Will check my task manager to see what's running as hgstats is not running as far as I am aware

Title: Re: Help uploads to mdws have stopped
Post by: Pauljbl on October 10, 2016, 11:51:04 PM

What should I be looking for that causes it to keep running twice.  I see the program appear then disappear in the task manager

Title: Re: Help uploads to mdws have stopped
Post by: Dray on October 10, 2016, 11:54:07 PM

Which program - hgstats?

I thought you were running DSLStats now?

Title: Re: Help uploads to mdws have stopped
Post by: Pauljbl on October 10, 2016, 11:56:23 PM

I am running dslstats but hg612 stats still keeps popping up in the task manager

Title: Re: Help uploads to mdws have stopped
Post by: Dray on October 11, 2016, 12:01:41 AM

Is there a scheduled task set up to run it?

Title: Re: Help uploads to mdws have stopped
Post by: Pauljbl on October 11, 2016, 12:05:42 AM

I cancelled the running task but still keeps running

Title: Re: Help uploads to mdws have stopped
Post by: Dray on October 11, 2016, 12:08:25 AM

Can you delete/rename the exe?

Title: Re: Help uploads to mdws have stopped
Post by: Pauljbl on October 11, 2016, 12:36:33 AM

I think I have stopped it now.

So if I make a task and exit the program the task will still keep running

Title: Re: Help uploads to mdws have stopped
Post by: Ronski on October 11, 2016, 06:18:58 AM

Yes, it is the scheduled task which runs the program to collect the stats, not the GUI. There is also a bug in windows which can cause a task to be run twice in quick succession. I don't have the link to the hotfix but it has been posted on here before.

Title: Re: Help uploads to mdws have stopped
Post by: kitz on October 12, 2016, 12:52:30 AM

Quote from: Ronski on October 11, 2016, 06:18:58 AM

There is also a bug in windows which can cause a task to be run twice in quick succession. I don't have the link to the hotfix but it has been posted on here before.

http://forum.kitz.co.uk/index.php/topic,18141.msg330966.html#msg330966

and
http://forum.kitz.co.uk/index.php/topic,17613.msg321303.html#msg321303