Kitz Forum
Broadband Related => Broadband Hardware => Topic started by: rustybob on October 08, 2016, 10:38:06 AM
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Hey guys, I'm after some help with my HG612.
I've just purchased the item from ebay in preparation for a switch to fibre and am planning on using it with an ASUS RT-AC68U router. Before switching, I thought I'd give it a go on my current, normal broadband connection to check everything was OK. Not sure what to call what I'm wanting to do, but basically I want to plug my phone line into the router, an ethernet cable to either port 1 or 2 and connect to the internet, which I'm hoping is possible?
I've unlock the unit and flashed it with the latest SP_08 webgui FW and all seems good as I can now access all it's settings. Next, I followed the kitz wiki pages (http://wiki.kitz.co.uk/index.php/Huawei_HG612_-_Basic) to configure the router however, it doesn't see a DSL signal? There's no DLS light on, it doesn't even flash then go out and, on the WAN status page, it shows as "DSL Synchronization Status - NoSignal"?
I'm therefore guessing either the device is defective (I've exchange a few emails with the person I bought it from who assures me it was working OK, albeit on a fibre connection without being unlocked), I'm missing something, doing something wrong or what I'm trying to do is not possible. The line works fine, and if I plug in my current router, the DSL light comes on immediately so I'm guessing the problem lies elsewhere?
If it helps, I can post some screen shots however, the settings are basically default following FW flash with changes as per the Wiki guide.
Thanks
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Are you trying to use it on an ADSL connection or on a VDSL connection?
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ADSL
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Ok, I think you'll have to upload the screenshots rather than me guessing. It should be fine though ;)
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Here you go..... I've only added the status and basic pages as there's no changes on the others.
Thanks for your help.
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On (6) you're forcing ADSL2 only. Tick all
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On (6) you're forcing ADSL2 only. Tick all
I'm fairly sure I've tried that already but I'll give it another go.
Should it recognise the line immediately? I've read a couple of post where people have tried to do similar, had no connection. Left it a while and the lights come on.
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As far as I'm aware the document you are using is not entirely correct, and is not supposed to give a foolproof working setup. It's more an explanatory guide to the available options.
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Still no joy, tried the 'all' option and had it plugged in for around 20 minutes with no light :comp:
As far as I'm aware the document you are using is not entirely correct, and is not supposed to give a foolproof working setup. It's more an explanatory guide to the available options.
Any other suggestions or, is it case of 'playing' with the options to see if I can get it to work?
TBH, it's not a big problem, as long as the HG612 itself is OK. Hopefully, there's not a fault and, when I move to fibre, all will be good.
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On (10) I think you need to supply DNS servers
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On (7) you could try changing the encapsulation mode to LLC
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On (10) I think you need to supply DNS servers
I did wonder that, on my existing router they pre populate so I'll lift them from there and give it a go.
Thanks ;)
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Right, I'm giving up :wall: :wall: :wall:
I've tried every combination of settings possible and the green DSL light won't come on. The unit's either defective or simply won't work with the existing connections.
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Either the HG612 is defective or the cable linking the modem to the phone socket is making bad contact or is defective.
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Well, I've tried a second rj11 cable and both this and the original work fine with my existing router, but not with the HG612.
I'm guessing this suggests the cabling is fine and the fault lies with the HG612 >:(
Irrespective of HG612 settings, should the DSL light come on when the cable's connected and is there anything I can do to test the unit?
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There is another explanation - the settings aren't correct so the HG612 can't make a DSL connection.
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@Dray - if the settings aren't correct do you know if I should get any type of DSL light?
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For the "DSL latency" setting, if possible try checking both, or try the other one.
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Untick everything in picture 8, PTM settings.
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It is most unlikely but if you have annex m adsl then it won't sync unless you enable annex m via a telnet command "xdslcmd configure --mod m".
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I have attached a link with screenshots of the configuration I use for bridged ADSL2+, should work fine for ADSL2, 1 and G.dmt. Just change which one is ticked under DSL settings.
Link: https://imgur.com/a/kgGX8 (https://imgur.com/a/kgGX8)
I use this with LAN1 -> WAN on my TP-Link C2600, and LAN2 -> LAN on my TP-Link C2600, so that I can access stats. It should be the same setup with an RT-AC68U, just make sure to ensure that the IP address in LAN on the HG612 doesn't interfere with the IP of the RT-AC68U.
Might also be worth giving us a screenshot of the ATM status under WAN status, as that has more detail.
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Looks like you need to untick NAT on (9)
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It will only take around 70s at most to start up, in my experience. Usually a lot less, my modem connects in about 11s I think (if memory serves).
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Keep us informed. Ask for as much help as you need.
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Keep us informed. Ask for as much help as you need.
Thank you all ;)
Right, so, a quick update. Dray, I've tried what you suggested and NEXUS2345 I've sort of tried what you suggested however, when submitting the settings on the WAN page, the unit locked and I now can't get back in. I've tried both the GUI and telnet and it's a no go. The device will happily let me reload FW but just won't give me access on 192.168.1.1?
les-70, thanks for the suggestion - assuming my existing router gives the correct info, I'm on annex A so hopefully all is good from that perspective.
My existing router also shows the connection is PPPoA so I'm guessing that's what I should be using on the HG612?
Time to see if I can get access!
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I think someone had similar the other week, they had both LAN1 and LAN2 bound to WAN.
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Yeah, I noticed on your WAN settings you have both ports binding to WAN, that is incorrect and only a single port should be bound to retain access to the modem GUI.
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You’re right to choose PPPoA, that's the fastest (most efficient) option, although under some circumstances the improvement might be zero, but it will never be worse. (Depends on how long each packet is that is being transferred.)
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Yeah, I noticed on your WAN settings you have both ports binding to WAN, that is incorrect and only a single port should be bound to retain access to the modem GUI.
I think someone had similar the other week, they had both LAN1 and LAN2 bound to WAN.
So I need some way to change that :mad: Re-loading FW and resetting still doesn't give me access. Think I'll try loading the original FW then the webgui 08 again to see if that helps.
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Connect the HG612 to the incoming line, have nothing connected to the LAN1 & LAN2 ports and power up the HG612.
Push and keep held the reset button . . . 30 seconds, if you can do it. Leave the HG612 alone for, say, the next five minutes.
Disconnect it from the incoming line and connect the LAN2 port to a computer. With the computer configured to have a static IPv4 address in the 192.168.1.X subnet, attempt to access the HG612 at the 192.168.1.1 address.
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Connect the HG612 to the incoming line, have nothing connected to the LAN1 & LAN2 ports and power up the HG612.
Push and keep held the reset button . . . 30 seconds, if you can do it. Leave the HG612 alone for, say, the next five minutes.
Disconnect it from the incoming line and connect the LAN2 port to a computer. With the computer configured to have a static IPv4 address in the 192.168.1.X subnet, attempt to access the HG612 at the 192.168.1.1 address.
Back in :drunk:
Now, back to trying to get a connection. Tried everything that everyone's put and more and there's still no green light. It doesn't even come on and flash then go off, there's nothing?
Could it simply be that it won't work my existing connection or is this looking more and more like a faulty 612?
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Faulty modem? You have been pretty thorough.
A cheap-but-excellent DLink DSL-320B-Z1 modem - just works. (ADSLx only - Not for VDSL2.)
It is essential for security and sanity to configure it as a straight modem-only device, not as a modem-router. This is because it's full of nasty bugs and security holes if allowed to be a router.
Configuring it properly is very easy, we can help. If you buy a cheap one from the Andrews & Arnold shop they come configured safely for you, so that saves a small job.
http://aa.net.uk/broadband-accessories.html (AA Shop)
** Important: however, iirc, as AA ship them (possibly by default) the bitswap enable tick box is unticked. It's essential that you tick this for decent performance and reliability, unless this is just a bug in the UI, but I notice that user G.DMT tested it. I complained to AA about this iirc but they didn't take any notice of me.
The Draytek 130 is an excellent modem if you have a short line. Not for long lines. Just plug in, zero config for me. I forget which ISP you're using ?
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@Weaver from the OP
I've just purchased the item from ebay in preparation for a switch to fibre and am planning on using it with an ASUS RT-AC68U router. Before switching, I thought I'd give it a go on my current, normal broadband connection to check everything was OK. Not sure what to call what I'm wanting to do, but basically I want to plug my phone line into the router, an ethernet cable to either port 1 or 2 and connect to the internet, which I'm hoping is possible?
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Back in :drunk:
:thumbs:
Now, back to trying to get a connection. Tried everything that everyone's put and more and there's still no green light. It doesn't even come on and flash then go off, there's nothing?
The Kitz wiki pages (http://wiki.kitz.co.uk/index.php/Huawei_HG612), describing the GUI of the HG612, was written by me and used the information from the device which I was then using to provide a G.992.3 connection. I've quickly looked through it all and can see nothing amiss.
b*cat is puzzled. ???
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Is ADSL2 available to the OP?
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Is ADSL2 available to the OP?
:shrug2:
Let's just add the comment that we hope r*bob will adjust that setting as appropriate. I'm always cautious with an "ALL" configuration option. If it was me, I would set it to G.992.1 (G.Dmt), G.992.3 (ADSL2) or G.992.5 (ADSL2+).
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So, been trying literally every configuration I can think of on the HG612 and it's still no go :no:. I've even flashed with older FW and had the master socket faceplate off so I could connect with a microfilter to the test socket. Again, the existing router (an old Speedtouch 585V6) connects without a problem whereas the HG612 shows no DSL :wall:
As I said earlier, the unit's second hand from ebay and, unless there's something none of us are aware of, I'm pretty much at the point where I think it's faulty >:(
Just one last thought, before I order another (or AN Other suitable modem if you guys have any good alternatives you can suggest), is it possible that my existing ADSL is sent in such a way that the 585 recognises the DSL but the 612 doesn't. From what I've read, I pretty much think that's a 'no' but I'm no expert on stuff like this.
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The only things I can think of offhand are - which wire into which port on the modem?
- is it set to use inner or outer pair?
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I would suspect not. But it is difficult to say . . .
Are you able to show us the pertinent configuration of the Speedtouch 585V6? It's a device I have not previously used, so I am unfamiliar with its capabilities/configuration.
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@rustybob I would say it's a ‘no’ too.
Draytek 130 is a decent bit of kit for VDSL. (Just a bit of a disappointment on my ultra-long former ADSL1 line.)
ZyXel make some excellent modems for this job. Others will have experience.
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Thanks Weaver :drink:
The only things I can think of offhand are - which wire into which port on the modem?
- is it set to use inner or outer pair?
Not really sure what that means? But, if you're referring to my wiring, I've had a quick look in my outside box and there's a few wires coming in from the drop cable but only two connected which look like Orange and White. The cable going out of the box is made up of two twisted pairs. The first pair is solid orange and white/orange, the second solid blue and white/blue. The solid orange connects to the drop cable orange and the white/blue connects to the drop cable blue.
I've then traced these to the master socket and the orange cable is connected to B and the white/blue connected to A. There's also an extension from the mastersocket which uses terminals 2 and 5. Terminal 2 has and orange cable and terminal 5 and white/blue cable.
This was all installed by someone my ISP sent around a year ago as I had quite a few connection problems. Since then there's been no problems
The modem is being connected directly to the master socket using the RJ11/RJ45 port at the top.
With regard to the 585, I'll grab some screen shots as post them shortly.
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I had trouble (on a C20 exchange) http://forum.kitz.co.uk/index.php/topic,14594.msg272722.html#msg272722 (http://forum.kitz.co.uk/index.php/topic,14594.msg272722.html#msg272722) and http://forum.kitz.co.uk/index.php/topic,14829.msg277050.html#msg277050 (http://forum.kitz.co.uk/index.php/topic,14829.msg277050.html#msg277050)
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Hi
I hope you don't mind, and I read this thread this morning but work kept me busy
There is 1 thing which can give this symptom, and that's the power supply.
From memory, early batches of hg612 power supplies were defective
It's just a thought, although mine is still going strong, I have had to replace clients which bt supplied replacements
Many thanks
John
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Hey burakucat, here's the pictures for the 585.
Hi
I hope you don't mind, and I read this thread this morning but work kept me busy
There is 1 thing which can give this symptom, and that's the power supply.
From memory, early batches of hg612 power supplies were defective
It's just a thought, although mine is still going strong, I have had to replace clients which bt supplied replacements
Many thanks
John
I think it's one of the latest. It's a 3B and had FW10 pre installed.
@kitzuser87430 - ??? not really sure what all that means but, here's my exchange: https://www.samknows.com/broadband/exchange/SLCD
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The problematic power bricks were black. these were replaced by white ones.
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The problematic power bricks were black. these were replaced by white ones.
Mine's white :clap:
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I see your speedtouch is running ADSL2 :)
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I see your speedtouch is running ADSL2 :)
Is that because it says G992.3?
Is there anything in the 585 settings or my response re inner/outer that suggest what could be causing the problem with the 612?
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I see nothing untoward in the configuration of the 585V6 and nothing that gives me any hint for why the HG612 fails to synchronise.
One quick question. Did you, upon receiving the HG612, try connecting it to your line without any modification/change of its firmware?
Basically a HG612, in its default state, will synchronise with any DSLAM/MSAN that could provide either G.992.1, G.992.3, G.992.5 or G.993.2 modes. (That is G.Dmt, ADSL2, ADSL2+ or VDSL2.) In other words the green DSL LED would light. Obviously, for the first three modes, no data throughput would be possible.
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Thanks burakkucat
One quick question. Did you, upon receiving the HG612, try connecting it to your line without any modification/change of its firmware?
Nope.... but if I can find the correct FW to re-flash,I can give it a try. I do have 08 original which I think is the original 'locked' FW? Would that do? Mine was however shipped with FW V100R001C01B028SP10
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I find that hard to believe, there being no ATM settings in it's default state and the modulation type being set to VDSL2
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No, there's no reason to try it now. I was just curious as to the HG612's original ability, as received by you.
As for the various firmware images, the most current set can be found in the repository as detailed in the very first post to this thread (http://forum.kitz.co.uk/index.php?topic=14262.0). Wolfy also provides a copy of the locked firmware from which the two unlocked images were created.
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I find that hard to believe, there being no ATM settings in it's default state and the modulation type being set to VDSL2
Synchronisation would be achieved. The default setting for the modulation mode is "ALL".
Higher software layers are irrelevant for the synchronisation step, so settings for ATM, PTM, STM or whatever can be ignored.
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I disagree. It's VDSL2 imho
I say this because they were only available from BT OR already configured as a VDSL modem.
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I disagree. It's VDSL2 imho
Then let us agree to disagree on this point.
Hopefully you will be able to guide/advise/help r*bob, for I shall not be about, tomorrow, and need to get a few things done before tomorrow arrives.
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As always, I'll try my best :)
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Thank you both for your help :drink:
I've tried the original 06 and 08 Fw and there's still no light with either so I think we're pretty much at the point of saying it's faulty.
I think I'm either going to order another one or look at another option.
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I see there's a couple available to buy right now for twenties on the bay of fleas
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I see there's a couple available to buy right now for twenties on the bay of fleas
Yep... one of those that finishes tomorrow has my name on it >:D
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Not really sure what that means? But, if you're referring to my wiring, I've had a quick look in my outside box and there's a few wires coming in from the drop cable but only two connected which look like Orange and White. The cable going out of the box is made up of two twisted pairs. The first pair is solid orange and white/orange, the second solid blue and white/blue. The solid orange connects to the drop cable orange and the white/blue connects to the drop cable blue.
I've then traced these to the master socket and the orange cable is connected to B and the white/blue connected to A. There's also an extension from the mastersocket which uses terminals 2 and 5. Terminal 2 has and orange cable and terminal 5 and white/blue cable.
This was all installed by someone my ISP sent around a year ago as I had quite a few connection problems. Since then there's been no problems
This sounds like a "split pair" to me - using wires from different pairs, you lose the benefits of the twisted pair wiring, so it will be prone to pick up interference. They should have used the solid blue and white/blue wires, both for the connection going to the A/B terminals on the back of the master socket, and for the extension wiring.
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Quote from: rustybob on October 08, 2016, 10:39:32 PM
Not really sure what that means? But, if you're referring to my wiring, I've had a quick look in my outside box and there's a few wires coming in from the drop cable but only two connected which look like Orange and White. The cable going out of the box is made up of two twisted pairs. The first pair is solid orange and white/orange, the second solid blue and white/blue. The solid orange connects to the drop cable orange and the white/blue connects to the drop cable blue.
I've then traced these to the master socket and the orange cable is connected to B and the white/blue connected to A. There's also an extension from the mastersocket which uses terminals 2 and 5. Terminal 2 has and orange cable and terminal 5 and white/blue cable.
This was all installed by someone my ISP sent around a year ago as I had quite a few connection problems. Since then there's been no problems
This sounds like a "split pair" to me - using wires from different pairs, you lose the benefits of the twisted pair wiring, so it will be prone to pick up interference. They should have used the solid blue and white/blue wires, both for the connection going to the A/B terminals on the back of the master socket, and for the extension wiring.
Hmm... I'm sure it was a 'proper' engineer who did the work. Surely they they would have done it right!
I can change them over if needed - looks like a 5 minute job (from what I've read, the blue and white/blue are the inner pair and they are the one I should use, the orange and orange/white are the outer pair and they would remain unconnected)
If I'm doing this from the outside box, does it matter which goes to which? Currently, the white wire from the drop cable goes to the white/blue twisted pair cable which in turn goes to connection A in the master socket, then 5 on the extension. Can I simply swop the existing orange wire, which goes to the orange drop wire cable etc... with the currently unused blue twisted pair cable? Would that mean everything is then right - I can easily swop more if needed?
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Well you could, unfortunately you're not allowed to mess with the wiring before the master socket as it belongs to Openreach
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Ouch.... does that mean it's time to call an engineer. Guess I need to be a little careful then explaining how I know it's wrong!
Am I allowed to look inside the back of my master socket - could always say I was adding an extension (if that's allowed?) and notice the wiring.
Could this possibly explain why the 612 isn't working?
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Yes, the master socket is the demarcation point between Openreach wiring and your extension wiring.
It wouldn't explain it if the incoming wire is connected to A and B on the master, unless the HG612 is configured to use the outer pair on the RJ11 cable, assuming there are 2 pairs.
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As the 612 was locked before I had it, I would think it's configured to whatever modems use by default, so inner?
I'll give my ISP a ring and see what they say.
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Actually, burakkucat mentioned the Telnet command to use on the HG612 to see the configuration of the phone line pair.
The command is xdslcmd profile --show
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Just need to sort a few things then I'll give it a go.
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The inner/outer pair setting refers to which pins of the modem's RJ11 socket to use. Many sockets and cables will only have the centre (inner) two pins present anyway.
The split pair issue does not explain why the HG612 is not working.
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The inner/outer pair setting refers to which pins of the modem's RJ11 socket to use. Many sockets and cables will only have the centre (inner) two pins present anyway.
Yep.... my RJ11, from Tandy, which I believe as ADSLNation, has just the two centre pins.
Hopefully a productive morning though - engineer is on their way and so is another HG612. Managed to grab one off ebay for less than the first one I got so hopefully it will give some answers as to what's going on?
I've also completed the telnet query and the existing 612 is set to inner (pic enclosed)
Once again, thanks for all the help
On a side note, are wiring mistakes like this common? My ISP simply agreed it was wrong and we went from there. I sort of expected getting questioned quite a lot and maybe even an element of them not believing what I was telling them / thinking that I'd got it wrong. :-[
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So, the engineer's been this morning and the wiring is now swopped. I watched him do most of the work and it looks like, in the main outside box, the incoming wires of white and orange have been used. He's then replaced all the cable which runs from the outside box to my master socket. I actually thought this was fairly new but he said it was worth doing and would only take 10 minutes. I asked what he was using and was told CW1724? To me, this looks almost the same as what was already there ???
Inside the main outside box he's connected the incoming orange cable to the mainly blue CW1724 cable and the incoming white cable to the mainly white with a bit of blue CW1724 cable. He was mumbling something to himself whilst doing this and didn't sound too impressed?
Inside the master socket he's connected the blue CW1724 cable to point B and the white/blue to point A. Inside the master socket there are two sets of connections labelled A & B and he's used the one on the part of the master socket which is permanently fastened to the wall (the bit that I can't see unless I remove two screws inside the master socket). Apparently the other A & B connections are for some type of extension? I also mentioned my pending move to fibre and he said it would be worthwhile 'upgrading' the master socket ready for the change which he did.
He then ran a few tests and, before connecting the phone extension, asked if I could test the broadband and all worked OK. He then connected the extension and ran some more tests and confirmed everything was OK. When doing it, I had a quick look at some of the Speedtouch info and, from memory, here's the pre and post values (these are only approximate):-
Pre wiring change:
Bandwidth up/down 480/1050
Line Attenuation 41.5/68.5
SN Margin 7/9
Post change, with no phone extension:
500/1550
41.5/67
8/6
Post change with phone extension connected (which is what I have now with around 1 hrs uptime):
475/1219
41.5/68.5
8/9.5
FEC errors 0/0
CRC errors 2/7
HEC errors 2/4
I've posted the errors for my current set up as I'm sure they were much higher pre the wiring change?
The engineer didn't really comment on the above but said it may be worth changing the cabling to the phone extension, which is something I would need to do. Quickly looking at this cabling, it appears to run for around 15 meters, through the garage, and has a connection box within a few meters of the master socket. From the master socket to the connection box there's black cable which looks almost like the CW1724 - if I had to guess I would say this is the same cable that originally ran from the outside box to the master socket. After the connection box, there's some quite thin, flat white cable. This looks like the cable you get from most DIY shops when you buy a pre-made extension.
Looking on the internet, it's quite easy to get CW1724 and I'm wondering if I should replace all the phone extension cable with this? Given the above 'stats' and my pending move to fibre, would it be worth it?
With regard to the HG612, it still shows no DSL connection :no:. I'm hoping the replacement arrives in the next few days!
EDIT: Here's the error stats with 2 and half hrs uptime:
FEC errors 0/0
CRC errors 2/18
HEC errors 2/18
They are definitely way lower than I had before :clap:
Stats after 5 and half hrs uptime:
FEC errors 0/0
CRC errors 2/46
HEC errors 0/34 (The HEC errors for 'up' have gone down form 2 to 0?)
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Are you getting the error stats from the GUI? If so, we should have told you that the GUI data is mixed up. The correct information is what you get from the telnet interface with the command "xdslcmd info --stats". If you use one of the monitoring programs DSLstats or HG612_stats these will report the correct values.
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Thanks roseway, but I'm still using the Speedtouch 585.
I'm not very good at this but, based on what I've tried, that command doesn't seem to work on this router. I've had a quick did round in the telnet commands and there's loads of options so it may take some time to find this.
EDIT: Couldn't find it on telnet so just downloaded RouterStats which shows the same error figures as the GUI?
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Just wanted to add a quick thank you for everyone's help / input and a quick update following receipt of the second HG612.
It looks like the original was faulty. Haven't unlocked the second unit yet but, on power up with the RJ11 connected, the green DSL light flashes and within a few seconds I have a constant green light so hopefully, all good from here :fingers:
With regard to the original I'm guessing that even when I switch to fibre it still won't work :no:
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That's good, and I'm sure you're right on the last point.
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Haven't unlocked the second unit yet but, on power up with the RJ11 connected, the green DSL light flashes and within a few seconds I have a constant green light so hopefully, all good from here :fingers:
That is exactly what I was expecting to happen. A HG612 in its default, locked, state will obtain synchronism when connected to any circuit which is provisioned in either G.992.1, G.992.3, G.992.5 or G.993.2 mode.