Kitz Forum
Computer Software => Windows => Topic started by: tuftedduck on April 13, 2008, 10:21:44 AM
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I wonder if someone could solve a little problem which, although not serious, is bugging me a bit.
Am running XP SP2, and this problem has arisen since I installed a new motherboard, processor and ram although I don't know if that and the problem are connected.
All help files from all applications have gone missing, and that includes the Windows help and support centre.
When I click on "help" anywhere, and in any program, I get the error report "Windows HTML Help Exchange has encountered a problem and needs to close". When I click on the "further detail" button, all that is in there is "Application hh.exe"
Would be grateful if anyone could shed some light on this annoyance.
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Did you reinstall windows after fitting the new mobo?
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Yes, along with SP2............then went online and got all the hotfixes and patches that I had lost.
I also notice that the guy who did the rebuild has installed Internet Explore 7, which I did not want.
I have done a search, since posting above, of my XP installation disc but hh.exe appears to be not on that disc.
Sorry, bad manners on my part not to say thank you for the response. :-[ Thank you.
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Hmmm, dunno what to suggest next, apart from running a system file check.
Start / run, type in sfc /scannow
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Okay, will try that and see what happens.
Ta again.
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Tufted,if you 'Google' hh.exe missing,there are quite a few help sites come up which might shed some light on your problem.
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Run SFC first, and go make a cup of tea, it could take some time.
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@ floydoid........well, sfc /scannow whirred away for a while, but alas to no avail as it kept asking, nay demanding, from time to time that I put a disc into drive F. The installation disc was in drive F, but that apparently was not sufficient. Maybe I need to make a slipstreamed XP/SP2 disc and try that.
However, that will for later, after I have finished important works such as the three word story etc.
@ UnkyUB, thanks for you imput. I did indeed do a google and there are, as you say, lots of refs. to hh.exe, but I could not find a source from which to download it. :'(
Will try with a slipstream disc, and in the meantime will do a quick checkdisc.
All this for something that I never use, but as I mean to hand this machine onto one of my grandaughters, I thought that at least I could pass on a fully functioning one.
C' est la vie, as scottiesmum may say.
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Tufted, I've zipped up hh.exe (I'm on XP-SP2) and uploaded it for you... it would appear to live in the c:\windows folder.
http://www.fileden.com/files/2007/3/17/896553/hh.zip
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Floydoid, thank you for your time and trouble.................will do the needful with that file and see how we go.
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Let us know how you get on mate, tho it is a bit like the visually impaired leading the blind at the moment.
BTW, it's no trouble, and only took 2 minutes to do. :)
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Well, the plot thickens.
hh.exe, thanks to floydoid, is now where it should be, and.................situation still the same.
A bit of googling leads me to believe that the problem is a corrupt HHctrl.ocx file, which appears to be something linked to ActiveX controls in IE7.
Will off and see if we can cure that.
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That file lives in c:\windows\system32... here you go:
http://www.fileden.com/files/2007/3/17/896553/hhctrl.zip
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Thanks again, floydoid, for your efforts and time.................that new file you kindly gave is now in place, but the problem is not resolved.
Will do some more googling. (Tomorrow, had enough today)
Thanks again.
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You're welcome... anything else you need, just whistle. :)
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This might be one of those issues that a reinstall will only fix.
Worth considering before spending more time searching for a fix. If your running a recent install then there isn't so much to loose?
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Well, the plot thickens.
A bit of googling leads me to believe that the problem is a corrupt HHctrl.ocx file, which appears to be something linked to ActiveX controls in IE7.
If you are not using Vista, why don't you remove IE7 ?
Just remove IE7 using "Add or Remove programs", IE6 will automatically replace it, so no worries there.
This helped and sorted a problem I had with some other software that refused to work after trying IE7.
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Thank you for your responses, and sorry for the delay in coming back.
@ soms..........ta for the suggestion. Having reinstalled Windows and all the attendant re-installs of progs, drivers etc, I really do not want to go through all that again,especially as everything else on the machine is working so well.
I think I will just learn to live with it.
@OF............my internet explorer ( help-about IE) tells me that it is version 7, but it does not appear in the add/remove list, and when I go on to Microsoft to get my patches/updates it offers to dowload IE 7 and install.
That would seem to point to my IE being corrupted in some way.............and I am now not sure which version is installed.
However, whatever version it is, it is working normally although it is not my default browser (use Opera) and I only use it for updates, so can live with that also.
Thank you all for your time,help and support.........think I will leave well alone and forget the missing bits.
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Np, if as you say it's back up and running then thats great.
However, if the updates want to install IE7, then let it install, then try removing it with Add or Remove programs.
As you already have (possibly) IE7 then no further problems should evolve any way.
IE7 has caused so many different problems for people but the main problem is that people do not suspect it as being the culprit, mainly because IE7 itself works for them (myself also when I had a problem).
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I have just looked in my Add or Remove and IE6 does not show up either, but when I did try IE7, then IE7 did show up, but once removed IE6 came back by default.
Are you now back working properly?
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my internet explorer ( help-about IE) tells me that it is version 7, but it does not appear in the add/remove list,
It should be listed under 'add/remove windows components'.
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I agree with trying to reinstall IE7.
If it is correctly installed it both dissapears from availale updates in Windows Update and also appears in add/remove programs as you would well expect. So the fact that you have noticed this is not the case suggests that for whatever reason something went wrong and IE7 for some reason failed to revert to IE6 which is what normally happens if the installation fails.
The Microsoft HTML Help executable and component may have been lost or corrupted by a bad IE7 install. Tbh I am not sure if it is something which is updated/replaced by IE although of course it requires IE for the HTML content regardless of what your default browser might be.
Reinstalling IE7 may well fix this without needing to revert to IE6 (unless of course you want to, I certainly prefer IE6).
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my internet explorer ( help-about IE) tells me that it is version 7, but it does not appear in the add/remove list,
It should be listed under 'add/remove windows components'.
It may show, but also may be greyed out if IE7 is running.
Which is why when IE7 is installed over the top of IE6.
It is then classed as an added program (or at least mine was)
Which is also why IE6 automatically resumes when IE7 is removed.
Warning - while you were typing a new reply has been posted. You may wish to review your post.
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Which is why when IE7 is installed over the top of IE6.
It is then classed as an added program (or at least mine was)
I think officially this is the only way of installing IE7 although as you might be aware there are a number of sites/projects which work on integrating updates into the Windows installation disc/files a bit like when you slipstream a service pack.
The difference is that it is not a MS supported practice and it can result in things not working. Obviously all MS printed discs and computer manufacturer discs avoid attempts at such things but home made discs can get as interesting as you like.
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Thank you all for your continuing imput, and once again my apologies for the delay in responding.
Will re-install then uninstall IE7 and see what happens.............but that will be later in the day, so it may well be tomorrow before I can let you know how it went.
Thank you again for the time and trouble you are all going to to help resolve this issue.
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Keep us posted mate.
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Shortly after posting above, I had a phonecall to say that my hospital appointment had been postponed, so spent the time, instead of behing poked and prodded by sundry medicos, by downloading and installing IE7.
It installed fine, appeared in the add/remove list...........was duly removed and I am now back to IE6 which is working in all respects. :)
As to the original problem...........it has gone away, and the various help files are opening as they should. :clap:
It would appear that the mobo repair man tried to install IE7 but gave up half way through the job, and that I had a bit of both versions conflicting and causing mayhem.
Thanks again, all who helped, can now relax again ( I do get so uptight when things go wrong )
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Glad you got sorted out. :)
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Me too :)
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:) :) :) :) :)
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I've not tried Ie7, but from what I've read here and on other forums, it would appear to be little more than a pain in the posterior.
Stick with Firefox.
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It would appear that the mobo repair man tried to install IE7 but gave up half way through the job,
You can't give up halfway through.
Never put down to others that you can put down to IE7
This seemingly harmless little program has caused more problems than any other program around.
Now you can go to the hospital a happier person. :-X
Glad it's all now sorted.
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I've not tried Ie7, but from what I've read here and on other forums, it would appear to be little more than a pain in the posterior.
Stick with Firefox.
I hesitate to bring a sour note into the thread, but Firefox ?................noooooooooo, dyed in the wool Opera man am I :lol:
How on earth can Microsoft do that ? The have been writting progs for how many years now, and yet they still manage to come up with an "improvement" which can cause untold problems
I'm tempted by all the data that roseway has posted in his Linux threads, the problem being that I cannot ( I don't think) run my two main progs on that OS ( Adobe CS2 and Dreamweaver ). I know that there are alternatives that will work on Linux, but these two progs cost a lot of money, and I don't really want to abandon them.
So, stick with Microsoft, and come here when the probs arise, as they surely will. :'(
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You Opera lovers are a belligerent bunch... I've not tried it, but it would have to be a bit bloody special to prise me away from firefox.
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I have IE 7 and have had since the Beta version, never had a problem ... BUT I use, in the main, Firefox, because I like the different 'skins' I can have ::) lately however, since the last update there have been at least 3 occasions, when I've opened a new tab, gone to a website and then the whole page has just been blank white and Firefox locks up.. the only solution I have found, up to now, is to close it down; then I get the End Programme Now box, and then when it finally does close I get the Send Error Report.... has anyone else using FF had this problem ??
I tried Opera but couldn't get on with it.of course that could simply have been me :-\ ??? I've also tried Avant, but got rid of that for a reason which I now can't remember.
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I've not had any problems with FF at all Kate, and mine is fully up to date... maybe you have an add-on that it doesn't like?
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I have IE 7 and have had since the Beta version, never had a problem ... BUT...............?
IE7 in it's-self seems to work, but it's the problem/s it causes with other installed software that is the problem.
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I had Firefox for a long time and was quite happy with it until it started to freeze, not respond and close down in the manner that scottiesmum has described whenever I tried to type a post such as this in any and all forums.
It was a known issue with the then current version ( cannot remember which it was ) and there was a fix posted on the Mozilla, but it was so long, involved and convoluted that I took the easy way out and switched to Opera.
As floydoid points out, there may be an "add-on" conflict somewhere, not a problem in Opera where there are no add-ons,........... it's all built in ;D
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Just found this advice for uninstalling a corrupted IE7, a bit late now, but worth noting. :)
http://forums.vnunet.com/thread.jspa?threadID=134245
Trying to resolve a problem with Windows Update (eventually solved thanks to much help from Spitfire) I had problems with uninstalling IE7, using Add/Remove Programs, due to a corrupted file. Searching through various help forums, I found the following advice, which is probably well known to all the experts, but may be useful to to less experienced users. Type into the IE7 address bar, goie7.notlong.com ( on its own, nothing else) and surf to that address. That will download a microsoft uninstall tool. Install and open this and it will remove IE7 and replace it with IE6. Restart the computer and if you want to reinstall IE7 start IE6 and type into the address bar getmeie7.notlong.com (again on its own, with no www. or http etc. ) That will give you a fresh install of IE7.
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I has anyone else using FF had this problem ??
Something similar, occurring perhaps once/twice a week.
Firefox reports an unexpected error and has to close down.
OK, I can restore the session but it is annoying.
Have the latest version installed but also happened on previous version.
I shall have to try some setting tweaks.
I have IE7, tend not to use it very much but don't recall any problems with it as such.
I believe Avant is IE7 in a different skin.
exo
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Exo, does that happen on a particular stie, or is it a random event?
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Exo.
Strangely enough I keep getting the same/similar thing happen with IE6.
Usually after just finishing typing a post similar to this, then when I select "Post" I get the message IE has met with problems etc and needs to close.
Fortunately though, when I come back to the thread all the info I typed in the post has been posted/saved.
This has only started happening only the last two weeks or so and not on any particular site.
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Exo, does that happen on a particular stie, or is it a random event?
Fairly sure it is random but I will pay more attention in future in order to try and help pinpoint the cause.
exo
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I only asked because it happened to me the other day, but it was on a dodgy looking site - don't ask!
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I know its a bit late in the day.. but a few years ago I used to have a similar problem after using a reg cleaner.
Theres a tool I used to run called fixwinxphelp which I used after each reg clean that got all the help files working again.
Although fixwinxp mentions Easy Cleaner, I found it also happens with various other reg cleaners such as Registry Medic.
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm