Kitz Forum
Broadband Related => ISPs => Topic started by: Ronski on June 28, 2016, 07:34:44 PM
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It looks like Plus Net are moving anyone on the 40/20 product to the new 55/10 product, which is bound to please some and annoy others.
Prices are changing as well, but bizarrely from my quick read of the changes it does not look like PN are making the 55/10 package available to anyone except those on the old 40/20 package.
Full details here (https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/)
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This is the info I have on the pricing.
We know lots of our customers make calls to mobiles, so we're launching two new call plans which include UK mobile calls to any network.
1. Anytime UK Landline & Mobile Calls £8.00 per month. Includes calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 and calls to UK Mobile numbers at any time. Fair usage limit of 2,000 minutes applies. Hang up and re-dial before 60 minutes and you won’t be charged.
2. Evening and Weekend UK Landline & Mobile Calls £4.00 per month. Includes calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 and calls to UK Mobile numbers made Monday-Friday 19:00-07:00 and any time Saturday or Sunday. Fair usage limit of 1,000 minutes applies.
Hang up and re-dial before 60 minutes and you won’t be charged.
Investing in our products and services means that from time to time we have to make changes to our services and increase our prices, so we’re making some changes to our packages and prices from 1st September.
We will be increasing our line rental monthly cost from £16.99 to £17.99 per month but we’ve frozen the price of our Line Rental Saver, so this will now be even better value for money. The LRS stays at equivalent of (£15.49/pm), £185.88 for the year saving £30.
The price of solus unlimited broadband is increasing from £12.49 per month to £13.49 per month. However if customers add phone to their order, this will make the service cheaper overall as dual play broadband costs from £2.50 per month.
We will be increasing the call set-up fees for all call plans. This will increase from 16p to 19p and is now in-line with BT. We will also be harmonising geographical rates and mobile rates. This will now be 12.54p for both rates as it was 10p for geographical and 13p for mobiles. There will be no changes to international or non-geographical rates.
Nothing about using 55/10.
I can perhaps see why they are moving (all?) the existing 40/20 to 55/10 as it will be a saving for PN for those they havent managed to convert to 40/2 upon renewal.
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http://i.imgur.com/KgyzAAH.png hmm and they will have Unlimited UK mobile calls which is really good for us :D Unless anyone has anything bad to say about Plusnet? :P
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Its the first main paragraph in the changes section.
We will be changing the speed of our fibre broadband service for existing customers who are on our Unlimited Fibre broadband service with download speeds of up to 38Mb† and upload speeds of up to 19Mb to an Unlimited Fibre broadband service with download speeds of up to 52Mb and upload speeds of up to 9.4Mb. Any affected existing Unlimited Fibre customers will receive an email to confirm this. Customers may see an improvement in download speeds and connection times.
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Notice they don't add "Customers will see a halving of their upload speed"
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We're thinking of switching to Plusnet soon seen as they're prices seem to be much lower than BT's, any advice?
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Notice they don't add "Customers will see a halving of their upload speed"
Not all of them will. Sure, some of the customers who opted for 40/20 may have been able to receive the full 20 Mb upstream, but those people would probably be able to get over 40 Mb downstream. Other customers will have not really had any choice but to opt for the 40/20 package, because they are a long distance from the cabinet, can't even get the full 40 Mb downstream, and probably won't even be able to get 10 Mb upstream anyway.
Packages for new customers are either 40/2 or 80/20.
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We're thinking of switching to Plusnet soon seen as they're prices seem to be much lower than BT's, any advice?
I left them nine months into an 18 month contract, I've never been happier to get shot of any supplier.
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Did you leave BT or Plusnet?
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I left Plusnet.
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We're thinking of switching to Plusnet soon seen as they're prices seem to be much lower than BT's, any advice?
Don't... Specially you Will, you will see the difference... Besides aren't you in a deal with BT?
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I left them nine months into an 18 month contract, I've never been happier to get shot of any supplier.
Me too, what annoying times vein with Plusnet where!
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Why are they bad? See what difference?
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I've been with Plusnet since 2003, only problems I've really had we're on my brothers line and a result of Openreach. Only downside of PN I can really think of is with support, in that you don't get one single person take charge of a problem, but I would think this is the same for any large ISP.
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FWIW, I switched to Plusnet 4 days back and so far, the service has been rock solid.
I was with BT for over 4 years on Infinity 2 and the main reason I switched was to save a bit of money. It was going to cost me over £50 a month with their next (imminent) price hike. Was getting tired of being ripped off. Didn't use their WiFi, Cloud Storage, email or any of that nonsense.
Their support forum appears to be quite good; quite a lot of their senior support staff hang about and are quick to jump on issues. This was one of the biggest issues with BT - support was pretty much non-existent. Everything required escalating and a lot of moaning; I was getting quite fed up.
Plus with Plusnet, I get a static IP for free (well, for a £5 setup fee).
Latency- same as BT, no changes there. Around 8-9 ms to Google and other UK based websites on a wired connection (additional 2 ms on wireless).
Speed- ran a single stream iPerf yesterday (over wireless because I was feeling lazy) and hit pretty much the maximum possible on my connection. Should be able to squeeze a tiny bit more on a wired connection.
Up
Connecting to host abc.def.net, port 5201
[ 4] local 192.168.1.94 port 31467 connected to 178.xx.xx.xx port 5201
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 2.38 MBytes 19.9 Mbits/sec
[ 4] 1.00-2.01 sec 2.12 MBytes 17.7 Mbits/sec
[ 4] 2.01-3.01 sec 2.25 MBytes 18.8 Mbits/sec
[ 4] 3.01-4.01 sec 2.25 MBytes 18.9 Mbits/sec
[ 4] 4.01-5.01 sec 2.25 MBytes 18.9 Mbits/sec
[ 4] 5.01-6.01 sec 2.25 MBytes 18.8 Mbits/sec
[ 4] 6.01-7.01 sec 2.25 MBytes 18.9 Mbits/sec
[ 4] 7.01-8.00 sec 2.25 MBytes 19.1 Mbits/sec
[ 4] 8.00-9.00 sec 2.12 MBytes 17.9 Mbits/sec
[ 4] 9.00-10.00 sec 2.25 MBytes 18.9 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-10.00 sec 22.4 MBytes 18.8 Mbits/sec sender
[ 4] 0.00-10.00 sec 22.4 MBytes 18.8 Mbits/sec receiver
Down
Connecting to host abc.def.net, port 5201
Reverse mode, remote host abc.def.net is sending
[ 4] local 192.168.1.94 port 31474 connected to 178.xx.xx.xx port 5201
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 9.00 MBytes 75.5 Mbits/sec
[ 4] 1.00-2.00 sec 8.92 MBytes 74.9 Mbits/sec
[ 4] 2.00-3.00 sec 8.92 MBytes 74.9 Mbits/sec
[ 4] 3.00-4.00 sec 8.93 MBytes 74.9 Mbits/sec
[ 4] 4.00-5.00 sec 8.93 MBytes 74.9 Mbits/sec
[ 4] 5.00-6.00 sec 8.75 MBytes 73.4 Mbits/sec
[ 4] 6.00-7.00 sec 8.93 MBytes 74.9 Mbits/sec
[ 4] 7.00-8.00 sec 8.74 MBytes 73.3 Mbits/sec
[ 4] 8.00-9.00 sec 8.79 MBytes 73.7 Mbits/sec
[ 4] 9.00-10.00 sec 8.79 MBytes 73.7 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 90.0 MBytes 75.5 Mbits/sec 0 sender
[ 4] 0.00-10.00 sec 89.1 MBytes 74.7 Mbits/sec receiver
Hub One Router - no idea how good it is. Lying unopened as I'm still using my HH5B. It's a rebadged HH5A so doesn't have a Broadcom chipset. YMMV.
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A HH5B works with Plusnet? Dont you need to change the username?
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A HH5B works with Plusnet? Dont you need to change the username?
Yes. Advanced > Broadband, click on Disconnect. It will then present you with the username/password input fields. Enter your Plusnet credentials, hit connect. That's literally it :)
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It looks like Plus Net are moving anyone on the 40/20 product to the new 55/10 product, which is bound to please some and annoy others.
Looks like they're doing this even for customers whose lines can't achieve the current/previous 40meg. I was speaking to someone the other day who was previously running round about 36/18 and was lead to believe that this would be an upgrade. I don't believe he was offered a choice in the matter either. Post "upgrade" of course his upload speed is halved, and download has actually slowed as well from 36 to 33meg.
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Anyone on the previous 40/20 package will be changed to the 55/10 product which means some will lose and some will gain. I can only guess that his download speed has dropped eirher because it was running below 6db or g.INP needs to kick back in.