Kitz Forum
Broadband Related => FTTC and FTTP Issues => Topic started by: S.Stephenson on April 01, 2016, 03:38:27 PM
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How long till DSL checker get corrected on my 2nd line?
Attached old line DSL Stats and New.
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I had a similar issue. It took forcing the ISP to get BT to update their system. Which ISP/phone provider do you use on your second line?
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It normally takes a few days though can take a week for the checker to update..
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ISP of 2nd line is Plusnet they say as soon as it updates they'll place the Fiber order, I think the Openreach contracter(Quinn's) stole a neighbor's line as their phones stopped working :no:
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Oops!
Wouldnt be the first time that Quinn/Kelly have done so. Is it completely dead with no dial tone at all?
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All I know is that their phone went off around the same time, so they only noticed after the Guy left.
Plusnet did say there were spare pairs at the DP so what did the Quinn guy do??
Also when he saw my NTE5 with a MK3 VDSL faceplate he thought they were only installed for when you have extension lines..... As a result I had to buy a MK3 off eBay because he didn't even have one for the NTE5 he installed.
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This is part of the problem in that the contractors dont have the right kit to do the job properly, so arent always able to check if the line is active or not. In theory he should have tested if there was a dial tone on the spare pair. The way they used to do that was dial something like the speaking clock - which resulted in a premium rate call added to the line owners bill. They got hauled over the coals for that practice, so no idea how they check these days.
The contractor who fitted my VDSL didnt have the proper faceplates either and did a botch job by back-wiring over the unused pair. He then removed my filtered faceplate on what was the old master socket... which I'd bought from clarity and was about to walk off with it if I hadnt stopped him. In the end someone from Openreach had to come out and undo the mess he'd made. :(
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Well in my case he had no idea what he was there to do, I asked about replacing my 1 pair wire with maybe a 2 pair one but he didn't have any so he just put a 2nd one pair wire up.
One of the things he said to me before he went up the pole was that I'd been allocated pair 5 or something along those lines.
I just hope when I get my Fiber Extra activated the line isn't terrible, I watched him do most of it so worst case he messed up the NTE5 termination and I'll have to redo it, he left quite a bit of spare Dropwire too like 0.5- 1m more than needed so I've got plenty to work with.
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:no:
I wouldn't be too surprised if a good proportion of the bad reputation that Openreach got over the past couple of years is down to their use of contractors. The general public isnt always aware that it may be Kelly or Quinns when they turn up in a white van that looks something like this (https://www.flickr.com/photos/51282757@N05/5734817233), they only see 'Openreach'.
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I think they get paid per job so me needing another drop wire is seen like a inconvenience to a contracter compared to someone who's phone jut needs activating.
Also the checker now shows ADSL2+ speeds but still no Fiber, is that a good sign or a bad one ???
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Not sure tbh. I have seen this happen on a relatives line - in that particular case it was because the cab was full.
I think I read the BE has also just seen the same happen to his line.
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Well I checked on that before ordering anything it shows as availible using addresses I know don't have Fiber, also Plusnet said their was space so there should be space.
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Just having a look at the NTE5 on the new line, isn't this the wrong way round?
Phone still works so I assume it's wired the same at either end so it doesn't really matter.
(https://forum.kitz.co.uk/proxy.php?request=http%3A%2F%2Fs8.postimg.org%2Fuetzoq8qd%2Fimage.jpg&hash=aadc4570a12d8d6da60fa67b2d6626fd364e67c4)
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Doesn't matter
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Figured as much considering it works.
I just hope dslchecker changes later today.
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Update from Plusnet
- CSC Analyst
9:44am, Monday 4 Apr 2016
Dear Mr Stephenson,
This Question is now on hold until Tuesday 5th April at 7:00am.
Kind regards,
[INTERNAL] On hold to await tags updating. DSLchecker shows fibre available but not tags.
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Well estimate is showing on DSL checker now, it's higher than my existing line, is that normal?
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Are both lines connected via the same DP? If yes, then I would expect to see the same estimate for each circuit.
However, being estimates, I would not rely too much on the values being shown.
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I have a crossed line fault now so I have no idea at the moment.....
Damn contracters.., :no:
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Call 17070 on each line in turn and let the equipment tell you the allocated number. Call the number allocated to line A (from line B) and see if the call proceeds. Then call the number allocated to line B (from line A) and see if the call proceeds.
(If one call goes to the Chinese Laundry and the other goes to Mavis, the local gossip, then you've definitely had the attention of an employee of Kelly Communications or M J Quinn. :-X )
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Was a Quinn installation.
Number 17070 gives me is the wrong number Plusnet saw it as an external fault immediately, and have set the fix in motion.
My old line has no issues whatsoever, the new one is the one with all the problems.
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Ah yes. I've just looked back in this thread and I see that you mention that a neighbours circuit stopped working at the same time as your new line was installed. :-X
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You think the engineer that went to fix the neighbors phone just switched the pair over at the cabinet?
Thanks to the Quinn engineer I have no idea what the hell happened, I don't even know if there was capacity at the DP.
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Obviously I don't know exactly what has happened but certain events that you have recounted makes me wonder . . . :-X
Have you tried calling the number that has been allocated to your new line? If so, does it get answered? You already know the wrong number that has been associated with the line, so could it be a case that the respective numbers have just been transposed?
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Obviously I don't know exactly what has happened but certain events that you have recounted makes me wonder . . . :-X
Have you tried calling the number that has been allocated to your new line? If so, does it get answered? You already know the wrong number that has been associated with the line, so could it be a case that the respective numbers have just been transposed?
When I rang it on the install day it worked, I've tried ringing the allocated number now it rings but I don't get through to anyone.
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Well estimate is showing on DSL checker now, it's higher than my existing line, is that normal?
Answering this might be moot, now it is known to be a crossed line, but this struck me ...
Ordinarily, b*cat would be right - a line from the same DP ought to have the same estimate. I imagine this is true for all address checks, where specific copper data can't be used.
However, BlackSheep showed us an example of some E-side copper routing, where cables into one PCP had slightly different mixes of 0.32mm copper, 0.4mm copper and 0.5mm copper. That all led to slightly different losses - for E-side lines into the PCP.
The question is ... could the same thing happen on the D-side? Could some of the copper routing be on slightly different cables?
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I have no dial tone now, DAMN YOU QUINN's! ::)
Good job the Fiber order doesn't go active till the 19th, I have an estimated fix date of my fault by tomorrow.
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Ordinarily, b*cat would be right - a line from the same DP ought to have the same estimate. I imagine this is true for all address checks, where specific copper data can't be used.
However, BlackSheep showed us an example of some E-side copper routing, where cables into one PCP had slightly different mixes of 0.32mm copper, 0.4mm copper and 0.5mm copper. That all led to slightly different losses - for E-side lines into the PCP.
The question is ... could the same thing happen on the D-side? Could some of the copper routing be on slightly different cables?
That is a good question.
I have stopped and looked up at many a pole-top DP.
- Some poles just have one "coffin" (the informal Openreach name for the connection enclosure) and one tail running down the pole to join the underground D-side cabling. In the case just described, I think it would be highly unlikely that some pairs in the tail are connected to one D-side cable (of "X" poundage) and the other pairs in the tail are connected to a separate D-side cable (of "Y" poundage).
- Other poles may have two or more "coffins", each with its own tail running down the pole to join the underground D-side cabling. In this case, there is the possibility of each tail is joined to separate D-side cables and each separate D-side cable to be of different poundage. In this scenario, no assumption can be made about the equivalence of loss for each individual circuit.
My feeling is that an average value of the possible DS & US speeds is quoted per DP and that the average value is modified once real-world speed measurements have been made.
Such adjustments have been observed to occur (by Walter in the Surrey Hills catchment area of his wheelbarrow, for example) and could, feasibly, incorporate corrections for different poundage D-side cables feeding multi-"coffin" pole-top DPs.
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BT engineer came to day line has the correct number and he says he's going to update the routing so it'll be interesting to see if the estimates change.
Current check shows the higher range and the 19th as the date order should complete.
[attachment deleted by admin]
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I shall be watching, with interest, for your "as and when" reports.