Kitz Forum
Broadband Related => FTTC and FTTP Issues => Topic started by: central scrutiniser on March 31, 2016, 04:55:46 PM
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We have had two power cuts and a line fault over the Easter weekend.The modem is only now showing 73 13 as opposed to 80 20 link uptime 1 day 4 hrs.
The BTW line test gives 68.5 profile (62.85 actual ) down, 20 profile ( 12.5 actual ). The line fault has been cleared and we have a working phone again. I'm wondering what to do to get the modem back up to speed, do I need to reset it somehow ie leave it off for a while, hard reset etc.., or is it just a matter of waiting for it to adjust itself upwards as it were ?
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Was the line fault cleared by an Openreach technician? Was s/he dispatched for a telephony (network) fault? Or was s/he multi-skilled and versed in the knowledge of broadband circuits?
If the latter, I would have expected the circuit to have been reset (a "recalc", if I remember correctly what Black Sheep has explained in the past). Now if the fault was cleared and the circuit was reset before the two power outages occurred, there could be the possibility that they have induced the DLM to take "grumpy action"!
The best thing you can now do is to leave all the equipment alone and just wait for the DLM to revert its actions.
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I reported the line fault last Thursday to my isp they gave me a completion time of by midnight 31st. Over the weekend two separate power outages Sat eve Sun afternoon.Had a phone call from Openreach yesterday morning saying they had worked and cleared the fault, and asking me to confirm line was operational, which it is.
I must commend Origin broadband here pretty quick of the mark, and told me time date to expect the fault to be cleared
But it was functional / repaired Saturday AM prior to the outages, and could well have been reset by them, but the storms could have undone their work, as it were.
As regards any reset, unless it can be done from Bombay or wherever Openreach operate from these days I could not guess who if anyone has worked on it.Origin told me it was a first leg fault from my exchange.
I shall wait another week or so to see if anything improves.
Thanks for reply.
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Ah, I now understand. No visit to your property was required for the fault to be cleared. The two power outages would have been noticed by the DLM but without constant monitoring of your circuit's statistics it would be impossible to say, for sure, whether they provoked the DLM to take any action.
Your proposed plan of action -- to review the situation weekly -- would be sensible.
As far as I am aware, Openreach HQ is still in Judd Street, London (the B504)!
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Do you think I should go there to get my line reset? :lol: :lol: :lol: