Kitz Forum

Broadband Related => FTTC and FTTP Issues => Topic started by: Millie1 on January 02, 2016, 12:00:03 PM

Title: Can I ask an expert about DLM
Post by: Millie1 on January 02, 2016, 12:00:03 PM
Hello again helpful folks,

I have been having a lot of disconnection issues with my FTTC service. My connection dropped for over 14 hours on 31st Dec, then droppped again for 15 hours on the 1st Jan (its dropped loads over the past months but thats another story)
On the 30th the OR engineer reset the DLM. I am 320m from the cab and only about 70m of copper to the telegraph pole so i should get reasonable speeds.

Somthing odd is happening to my SNR profile. On the 31st BTw siad I can support 38 Meg down which is correct as im on a 40/20 package. However on the 1st jan BTw speed and further diagnositic says my line can only support 8meg Down and my line stat where all over the place. I though to myself surely DLM cannot be that quick in adjusting to errors.

However it gets stranger! Today, after no connection all night, again,  ???  my stats are back ??  Take a look at the pics and see what you make of it. I would be very intrested in any theories? (from left to right, 31st Dec , 1st Jan and 2nd Jan

Ta Millie
Title: Re: Can I ask an expert about DLM
Post by: Weaver on January 02, 2016, 12:48:54 PM
Welcome to the forum Millie!
Title: Re: Can I ask an expert about DLM
Post by: Dray on January 02, 2016, 05:01:07 PM
In the middle picture your attenuation has shot up to a very high value. This could be caused by a fault or maybe one wire of the pair was disconnected.
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 02, 2016, 05:59:36 PM
 Hi
Weaver thank you for the warm welcome.

Dray, I have been having connection drops the most of December. Not just little drops but for extending periods lasting upto 14 hours at a time. I agree that something strange is going on with the wiring. I have everything plugged into the OR mastersocket fitted by OR. The one with the DSL on top and the phone below and the filter inside. I am unsure where a wire would be disconnected because I have tried several RJ11 cables.
In the middle picture your attenuation has shot up to a very high value. This could be caused by a fault or maybe one wire of the pair was disconnected.
But how would that explain high values one day and then back to normal today?

Could a pair be disconnected outside my house due to the high winds and rain we are all suffering recently?

Thanks for your replies

Millie
Title: Re: Can I ask an expert about DLM
Post by: Dray on January 02, 2016, 06:05:05 PM
Yes, all it would take would be a loose or corroded connection which would disconnect when moved by the wind. Does your phone work ok?
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 03, 2016, 10:43:58 AM

I tried the line quiet test and could'ent hear anything.
I took of the face plate and plugged via RJ11 and a filter into the socket the OR peeps use last night. Internet worked for a while but was down again by 7pm. Its been down all night. This morning, I changed to yet another RJ11 cable and its connected again.

I find it hard to believe that 4 or 5 RJ11 cables are the cause - thats how many i have changed. Sometimes I change back to one used previously and I get to to connect again. wish I know what to look at behind the face plate to see if something was loose in there.

By the way wind and rain horrendous this morning  :rain:
Title: Re: Can I ask an expert about DLM
Post by: Dray on January 03, 2016, 10:53:21 AM
If you want to take some photos and post them here it will be easier to advise you what to do. There are only 2 wires carrying the phone and broadband usually.
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 03, 2016, 11:30:25 AM

The face plate bit is my resposibility Right?  In the Pics I have taken it off. It does not have any wires connected. The wires are inside the other box behind the faceplate.

An the other bit still stuck to the wall is OR resposibilirty - Correct ?



Title: Re: Can I ask an expert about DLM
Post by: Dray on January 03, 2016, 11:40:13 AM
Yes, I think that's correct. Do you have any other phone extensions as they should be wired to the faceplate?
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 03, 2016, 11:42:58 AM

No phone extentions

I dont really use a landland at all. cant be doing with all the PPI calls   ::)
Title: Re: Can I ask an expert about DLM
Post by: Dray on January 03, 2016, 12:27:06 PM
In that case I would say you have a line fault which will need an Openreach engineer to fix. The reset of DLM should have been a big clue to the original OR guy that there is a fault somewhere.
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 03, 2016, 01:30:04 PM

Thank you

OR engineer due to attend tomorrow I will show him the pictures
Strange how it connects sometimes and then wont connect for hours or until the next day :(
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 04, 2016, 09:08:29 PM
 ???

Engineer did not attend

I have tried 3 routers to conect to the internet .

The router stat page show zeros . I think that means DSL cannot find the servers but im unsure ?  Is this what the zeros mean ?
any advice appriciated
Thank you Millie

Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 04, 2016, 09:10:08 PM
 :-\
Title: Re: Can I ask an expert about DLM
Post by: burakkucat on January 04, 2016, 11:00:29 PM
Yes, in both cases the modem/router was not "seeing" the device at the other end of the circuit (it's called a DSLAM) and so there was no Internet access available.  :(

From what you have described, it does seem as if there is an intermittent fault with the line.  :-\
Title: Re: Can I ask an expert about DLM
Post by: Chrysalis on January 05, 2016, 07:02:24 AM
nice catch by the others, I was going to say temporary noise but the attenuation change suggests something more.
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 05, 2016, 07:23:51 PM

Thank you Miss Burakkucat

At least now if i ever get the ISP to agree to send an engineer AND if the engineer eventually turns up at least I feel a little more confident in saying
There must be a problem in the DSLAM  :graduate: look how smart you made me over night  :lol:

In the mean time I still have no internet connection. I have plugged into the OR test socket, I have changed wires, I have changed routers, I even changed my underwear  :-[
Still the routers all show me zeros

I just wanted to say thank you

Millie
Title: Re: Can I ask an expert about DLM
Post by: Black Sheep on January 05, 2016, 07:36:11 PM
Burrakucat is a 'Mr', Millie.  ;) :)
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 05, 2016, 07:47:47 PM
The engineers have been booked twice with no show on both occasions. I asked the ISP why they did not show and they
said because they fixed it remotely ! :o
I am very gullible but not that gullible I can see its not fixed because I cant connect .. pfftttttt (frustration)   


Does it need someone special, a special engineer to fix the DSLAM ? Maybe they dont have any one available who can look at the circuit Dslam? Is there anything I can do to help fix the Dslam?

(EDIT) sorry I just looked up DLAM .. Its in the green cab at the end of my road which has a lock and key and only accessible to OR engineers. Let hope and pray the fellow who is booked on tomorrows appointment has the key and  can fix it
 
Millie
Title: Re: Can I ask an expert about DLM
Post by: Weaver on January 05, 2016, 07:50:33 PM
No you can't fix the DSLAM. That's Openreach's domain. If you're getting nowhere you need to change to a quality ISP who will simply get on and sort it out for you.
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 05, 2016, 08:01:21 PM

@ Weaver,

Well, I have had so many VDSL problems I'm thinking of going back to ADSL.
What ISP do you recommend.
However, if the problem is with the outside wires that OR manage how ever will I move forward ?  :-\
I read the stuff on Kitz so I kind of understand. But the wires are the wires and if they are FUBAR its not gonna change when I change an ISP :P

Lets see what happens with the engineer visit tomorrow.

Eternally the optimist
Millie

Title: Re: Can I ask an expert about DLM
Post by: Black Sheep on January 05, 2016, 08:05:26 PM
The engineers have been booked twice with no show on both occasions. I asked the ISP why they did not show and they
said because they fixed it remotely ! :o
I am very gullible but not that gullible I can see its not fixed because I cant connect .. pfftttttt (frustration)   


Does it need someone special, a special engineer to fix the DSLAM ? Maybe they dont have any one available who can look at the circuit Dslam? Is there anything I can do to help fix the Dslam?

(EDIT) sorry I just looked up DLAM .. Its in the green cab at the end of my road which has a lock and key and only accessible to OR engineers. Let hope and pray the fellow who is booked on tomorrows appointment has the key and  can fix it
 
Millie

Alas, there are more smoke and mirrors with ISP's and Openreach, that I wouldn't believe anything said, unless it was uttered by somebody in person face-to-face.

For info: The DSLAM will not be accessed by the Openreach engineer. He will only access the sister-cabinet to the DSLAM and carry out tests. If there is a fault within the DSALM (Faulty wiring, faulty port etc etc), then the engineer will request a 'Lift & Shift' (a new port over new wires) via our Diagnostic Centre of Excellence.

Only if there are no further spare ports available, will a LLUMS case be raised for a BT Operate engineer to be despatched to open the DSLAM, and look further into the situation.

Title: Re: Can I ask an expert about DLM
Post by: Black Sheep on January 05, 2016, 08:07:49 PM

@ Weaver,

Well, I have had so many VDSL problems I'm thinking of going back to ADSL.
What ISP do you recommend.
However, if the problem is with the outside wires that OR manage how ever will I move forward ?  :-\
I read the stuff on Kitz so I kind of understand. But the wires are the wires and if they are FUBAR its not gonna change when I change an ISP :P

Lets see what happens with the engineer visit tomorrow.

Eternally the optimist
Millie

With the way your attenuation has been bouncing, there's a very good chance the issue is at one of the two Cabs. I can't speculate further as real-life testing is required to verify the source of the fault.
Title: Re: Can I ask an expert about DLM
Post by: Weaver on January 05, 2016, 08:20:32 PM
I can strongly recommend Andrews and Arnold, aa.net.uk, my own ISP. Lots of people like Zen a lot too. See ispreview for a list of top ten ISPs.

A & A are well known for kicking BT to get faults fixed, and if you let them take your problems on they will not let you down, they will fix it or die trying.

The way it should work is that the ISP should take on the fault and book BT Openreach or whoever to fix it. You don't have to worry about Openreach or try to do anything yourself. That's the way things are with a proper ISP.

Apologies for yet another shameless plug for A & A. I am notorious for recommending them at every opportunity, especially to people having trouble. But I don't work for them or anything like that, I'm just a very satisfied customer and I like to pass on the good news. See http://aa.net.uk/broadband-whyaa.html

You can chat to A & A customers and staff as well on their IRC chat room. See http://aa.net.uk/kb-irc.html

Take a look at their £25 Home::1 deal if you are a home user (not for businesses). See http://aa.net.uk/broadband-home1.html
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 05, 2016, 08:34:41 PM
@ Blacksheep.
For info: The DSLAM will not be accessed by the Openreach engineer. He will only access the sister-cabinet to the DSLAM and carry out tests. If there is a fault within the DSALM (Faulty wiring, faulty port etc etc), then the engineer will request a 'Lift & Shift' (a new port over new wires) via our Diagnostic Centre of Excellence

I think OR already did a *lift and Shift or so I was told. What do you mean the DSLAM will not be accessed by an OR engineer?
As I understand it... the big cabinet has my FTTC connection. There is a little cabinet next to it. Im a bit lost on the lift and Shift stuff. I'm not a techy person. All I want is my internet to connect without dropping out for 14 hours at a time which I dont feel is unreasonable.

Why cant they fix it? You guys are obviously good at this stuff and can see by pics that there is a problem. All I want is my ISP and the engineer who knocks my door to see my pictures and say *hay I know what that is * !!

To simplistic I guess

Millie
Title: Re: Can I ask an expert about DLM
Post by: Weaver on January 05, 2016, 08:35:08 PM
More people who are struggling simply need to be made aware that they have choices and that a vastly better experience is available by changing to a good ISP like Zen or Andrews and Arnold. If a user needs more reliability, who doesn't, their are options such as FTTP (true fibre), Virgin's coaxial cable in towns and multiple lines (which is what I do).

Having multiple lines can make you relatively bomb proof at a certain level, against routine problems. Of course a digger may come along and knacker both lines together, there may be a problem in the exchange or there may be a problem further away in the BT or whoever's network from the exchange onwards.

My point is not that this is necessarily for you, but that everyone has these kind of options, for no extra cost or modest extra cost per month. An extra line costs me £12 per month.
Title: Re: Can I ask an expert about DLM
Post by: Weaver on January 05, 2016, 08:36:24 PM
Apol for unsolicited sermon,  ;D
Title: Re: Can I ask an expert about DLM
Post by: Weaver on January 05, 2016, 08:38:44 PM
Definitely worth a "there he goes again". Yeah, I know, I know, and still no bloody commission! Where's my money?
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 05, 2016, 08:41:44 PM
@ Weaver,
I agree with your theory. I cannot get Virgin direct to my home. But that is why I was thinking of getting an extra line on ADSL so I can say to OR engineers *hay My ADSL line works why does my FTCC not work"

I will check your recommendations and  if they do a service in my area
Thank you kindly Sir

Millie
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 05, 2016, 08:59:44 PM

Thank You all for your input.
I will update tomorrow after the engineer attends or does not attend.
I have go because I am riding on my neighbours wifi as he was kind enough to give me his Wifi Password

At least I can now say something smart about the DSLAM I am grateful for that.

By the way I just tested a different Thomson VDSL modem -  router again and no connection  :no:

Millie
Title: Re: Can I ask an expert about DLM
Post by: Weaver on January 05, 2016, 10:00:40 PM
@millie1 you're welcome. Talk to them, or their ordinary uses on IRC (link given earlier) and get a feel. There's no commitment. I promise you won't be sorry if you just jump and go for something radically better, a service staffed by people who really know what they are doing and who really do give a damn about you. I have a line fault that is being fixed, every day or so they review progress and keep,on and on stage a at Openreach for me. So I don't have to worry about it.
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 10, 2016, 10:17:53 AM
 Just an update,

I had an engineer visit this week. He tested the line with his BT gadget and insisted there was nothing wrong. He was very disinterested and kept insisting the line was clear even tho the routers were not connecting to the internet. He said i could be charged because i had taken the face plate off to test in the master socket. He said i could be charged because i was using a TP link router and not the homehub.  However, as  good will gesture he gave me a new RJ1 cable and reset the DLM ( :lol: I have a whole flipping drawer full of these. Its the first thing I change when i get disconnected) He did not seem interested when i tried to say there must be a problem in with the DSLAM because the router cannot authenticate a PPP session. (perhaps because im girl and its to technical). I told him he could charge me all he wanted so long as i have a working internet.  :-\

Anyway, I got mad at his attitude and wrote to Libby Barr. She has put me onto a case manager. They have agreed to send one more engineer. The case manager said that Openreach have changed everything that is possible to be changed and he was reluctant to send another engineer. I had to agree with him on this one as I have had new cables, been switched copper pairs, had a lift and switch at the exchange, the only thing they haven't changed is the underground fibre cable from the telegraph pole to the cabinet.  Even after all this work I get disconnected for days at a time. I just think something within all this work must be creating a loose connection.

 Anyway, after having this conversation with the case manager he agreed to send one more engineer and made it clear  this is my last chance. I want to make sure I put my case forward properly. Here is what im going to do today.

1) take screen shots of the router stats page - the page showing no connection to servers,  No upload / download stats ,no SNR, No Noise Margins,

2) im gonna try to research how to do a test to BT radius servers. Screen shot that.

3) Im gonna draw a map of all the junctions from my devices to the router - RJ11 cable - master socket - junction outside under my eaves - telegraph pole- underground 300 meters to Cab 3 . and ask him to test each junction on the openreach side.

I would be grateful if anyone can think of what else i should ask or do before the engineer turns up?  :fingers: (lets hope he is a conciousness and thorough engineer unlike the previous one who just seemed fed up of me)
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 10, 2016, 11:14:07 AM

How strange - The internet has been down since 8pm this morning.

I did the test using bt_test_user@startup_domain and it would not connect.

I put in my usual user name and password and I was just screen shotting the stats page when ping !! it connected again.

I can see in the router stats that a handshake is being sent. But nothing happens. Then all of a sudden it connects. Any idea why?
Here are the router stats ?

1   2016-01-10 11:02:43   DHCPD   Notice   Send ACK to 192.168.1.100
2   2016-01-10 11:02:43   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
3   2016-01-10 11:02:42   DHCPD   Notice   Send ACK to 192.168.1.102
4   2016-01-10 11:02:42   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
5   2016-01-10 11:02:42   DHCPD   Notice   Send ACK to 192.168.1.102
6   2016-01-10 11:02:42   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
7   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
8   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
9   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
10   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
11   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
12   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
13   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
14   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
15   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
16   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
17   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
18   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
19   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
20   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
21   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
22   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
23   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.106
24   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
25   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [IPCP ConfAck id=0x2 <addr 86.159.218.139> <ms-dns1 213.120.234.30> <ms-dns2 194.74.65
26   2016-01-10 11:02:20   PPP   Information   ppp0 sent [IPCP ConfReq id=0x2 <addr 86.159.218.139> <ms-dns1 213.120.234.30> <ms-dns2 194.74.65
27   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [IPCP ConfNak id=0x1 <addr 86.159.218.139> <ms-dns1 213.120.234.30> <ms-dns2 194.74.65
28   2016-01-10 11:02:20   PPP   Information   ppp0 sent [IPCP ConfAck id=0xae <addr 172.16.14.157>]
29   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [IPCP ConfReq id=0xae <addr 172.16.14.157>]
30   2016-01-10 11:02:20   PPP   Information   ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
31   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [CHAP Success id=0x1 "CHAP authentication success"]
32   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [LCP EchoRep id=0x0 magic=0x6a1c00b]
33   2016-01-10 11:02:20   PPP   Information   ppp0 sent [CHAP Response id=0x1 <686010efc9a59f283f97043c0c04809c>, name = "btbroadband@btintern
34   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [CHAP Challenge id=0x1 <b17845101b49ad483cb3538afa507c80c36e810f5158174fed6d6d666a4be6
35   2016-01-10 11:02:20   PPP   Information   ppp0 sent [LCP EchoReq id=0x0 magic=0xca256384]
36   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [LCP ConfAck id=0x1 <mru 1492> <magic 0xca256384>]
37   2016-01-10 11:02:20   PPP   Information   ppp0 sent [LCP ConfAck id=0x3d <mru 1492> <auth chap MD5> <magic 0x6a1c00b>]
38   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [LCP ConfReq id=0x3d <mru 1492> <auth chap MD5> <magic 0x6a1c00b>]
39   2016-01-10 11:02:20   PPP   Information   ppp0 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xca256384>]
40   2016-01-10 11:02:20   PPP   Information   ppp0 sent [PADI Host-Uniq(0x00001e02)]
41   2016-01-10 11:02:19   PPP   Error   ppp0
42   2016-01-10 11:02:19   PPP   Error   ppp0 Timeout waiting for PADO packets
43   2016-01-10 11:01:59   PPP   Information   ppp0 sent [PADI Host-Uniq(0x00001d82)]
44   2016-01-10 11:01:49   PPP   Information   ppp0 sent [PADI Host-Uniq(0x00001d82)]
45   2016-01-10 11:01:45   PPP   Information   ppp0 sent [PADI Host-Uniq(0x00001d82)]
46   2016-01-10 11:01:43   DSL   Notice   xDSL Enter Showtime!!
47   2016-01-10 11:01:16   DSL   Notice   xDSL Training!!
48   2016-01-10 11:01:13   DSL   Notice   xDSL Handshake!!
49   2016-01-10 11:01:09   DSL   Notice   xDSL Ready!!
50   2016-01-10 11:01:06   DSL   Notice   xDSL Leave Showtime!!
51   2016-01-10 11:00:53   DSL   Notice   xDSL Training!!
52   2016-01-10 11:00:50   DSL   Notice   xDSL Handshake!!
53   2016-01-10 11:00:46   DSL   Notice   xDSL Ready!!
54   2016-01-10 11:00:42   DSL   Notice   xDSL Leave Showtime!!
55   2016-01-10 11:00:29   DSL   Notice   xDSL Training!!
56   2016-01-10 11:00:27   DHCPD   Notice   Recv INFORM from 18:3D:A2:09:91:34
57   2016-01-10 11:00:26   DSL   Notice   xDSL Handshake!!
58   2016-01-10 11:00:23   DSL   Notice   xDSL Ready!!
59   2016-01-10 11:00:20   DSL   Notice   xDSL Leave Showtime!!
60   2016-01-10 11:00:18   DSL   Notice   xDSL Handshake!!
61   2016-01-10 11:00:14   DSL   Notice   xDSL Ready!!
62   2016-01-10 11:00:10   DSL   Notice   xDSL Leave Showtime!!
63   2016-01-10 10:59:57   DSL   Notice   xDSL Training!!
64   2016-01-10 10:59:54   DSL   Notice   xDSL Handshake!!
65   2016-01-10 10:59:50   DSL   Notice   xDSL Ready!!
66   2016-01-10 10:59:47   DSL   Notice   xDSL Leave Showtime!!
67   2016-01-10 10:59:34   DSL   Notice   xDSL Training!!
68   2016-01-10 10:59:31   DSL   Notice   xDSL Handshake!!
69   2016-01-10 10:59:16   DSL   Notice   xDSL Ready!!
70   2016-01-10 10:59:13   DSL   Notice   xDSL Leave Showtime!!
71   2016-01-10 10:59:11   DHCPD   Notice   Send ACK to 192.168.1.102
72   2016-01-10 10:59:11   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
73   2016-01-10 10:59:11   DHCPD   Notice   Send ACK to 192.168.1.102
74   2016-01-10 10:59:11   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
75   2016-01-10 10:59:10   DSL   Notice   xDSL Training!!
76   2016-01-10 10:59:10   DHCPD   Notice   Send ACK to 192.168.1.100
77   2016-01-10 10:59:10   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
78   2016-01-10 10:59:09   DHCPD   Notice   Send ACK to 192.168.1.106
79   2016-01-10 10:59:09   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
80   2016-01-10 10:59:07   DSL   Notice   xDSL Handshake!!
81   2016-01-10 10:59:07   DSL   Notice   xDSL Ready!!
82   2016-01-10 10:59:00   DHCPD   Notice   Send ACK to 192.168.1.106
83   2016-01-10 10:59:00   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
84   2016-01-10 10:58:57   DHCPD   Notice   Send ACK to 192.168.1.102
85   2016-01-10 10:58:57   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
86   2016-01-10 10:58:57   DHCPD   Notice   Send ACK to 192.168.1.102
87   2016-01-10 10:58:57   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
88   2016-01-10 10:58:57   DSL   Notice   xDSL Leave Showtime!!
89   2016-01-10 10:58:57   DHCPD   Notice   Send ACK to 192.168.1.102
90   2016-01-10 10:58:57   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
91   2016-01-10 10:58:57   DHCPD   Notice   Send ACK to 192.168.1.102
92   2016-01-10 10:58:57   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
93   2016-01-10 10:58:55   DSL   Notice   xDSL Handshake!!
94   2016-01-10 10:58:51   DSL   Notice   xDSL Ready!!
95   2016-01-10 10:58:47   DSL   Notice   xDSL Leave Showtime!!
96   2016-01-10 10:58:34   DSL   Notice   xDSL Training!!
97   2016-01-10 10:58:31   DSL   Notice   xDSL Handshake!!
98   2016-01-10 10:58:27   DSL   Notice   xDSL Ready!!
99   2016-01-10 10:58:24   DSL   Notice   xDSL Leave Showtime!!
100   2016-01-10 10:58:11   DSL   Notice   xDSL Training!!
101   2016-01-10 10:58:08   DSL   Notice   xDSL Handshake!!
102   2016-01-10 10:58:04   DSL   Notice   xDSL Ready!!
103   2016-01-10 10:58:00   DSL   Notice   xDSL Leave Showtime!!
104   2016-01-10 10:57:47   DSL   Notice   xDSL Training!!
105   2016-01-10 10:57:45   DSL   Notice   xDSL Handshake!!
106   2016-01-10 10:57:41   DSL   Notice   xDSL Ready!!
107   2016-01-10 10:57:38   DSL   Notice   xDSL Leave Showtime!!
108   2016-01-10 10:57:35   DSL   Notice   xDSL Handshake!!
109   2016-01-10 10:56:30   DSL   Notice   xDSL Ready!!
110   2016-01-10 10:56:27   DSL   Notice   xDSL Leave Showtime!!
111   2016-01-10 10:56:14   DSL   Notice   xDSL Training!!
112   2016-01-10 10:56:11   DSL   Notice   xDSL Handshake!!
113   2016-01-10 10:56:07   DSL   Notice   xDSL Ready!!
114   2016-01-10 10:56:04   DSL   Notice   xDSL Leave Showtime!!
115   2016-01-10 10:55:50   DSL   Notice   xDSL Training!!
116   2016-01-10 10:55:48   DSL   Notice   xDSL Handshake!!
117   2016-01-10 10:55:44   DSL   Notice   xDSL Ready!!
118   2016-01-10 10:55:41   DSL   Notice   xDSL Leave Showtime!!
119   2016-01-10 10:55:28   DSL   Notice   xDSL Training!!
120   2016-01-10 10:55:25   DSL   Notice   xDSL Handshake!!
121   2016-01-10 10:54:51   DSL   Notice   xDSL Ready!!
122   2016-01-10 10:54:48   DSL   Notice   xDSL Leave Showtime!!
123   2016-01-10 10:53:35   DHCPD   Notice   Send ACK to 192.168.1.102
124   2016-01-10 10:53:35   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
125   2016-01-10 10:53:35   DHCPD   Notice   Send ACK to 192.168.1.102
126   2016-01-10 10:53:35   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
127   2016-01-10 10:51:46   DSL   Notice   xDSL Ready!!
128   2016-01-10 10:51:43   DSL   Notice   xDSL Leave Showtime!!
129   2016-01-10 10:48:43   DHCPD   Notice   Recv INFORM from 18:3D:A2:09:91:34
130   2016-01-10 10:48:43   DHCPD   Notice   Send ACK to 192.168.1.100
131   2016-01-10 10:48:43   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
132   2016-01-10 10:48:43   DHCPD   Notice   Send ACK to 192.168.1.106
133   2016-01-10 10:48:43   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
134   2016-01-10 10:48:43   DHCPD   Notice   Send ACK to 192.168.1.102
135   2016-01-10 10:48:43   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
136   2016-01-10 10:48:43   DHCPD   Notice   Send ACK to 192.168.1.102
137   2016-01-10 10:48:43   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
138   2016-01-10 10:48:23   DHCPD   Notice   Send ACK to 192.168.1.102
139   2016-01-10 10:48:23   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
140   2016-01-10 10:48:23   DHCPD   Notice   Send ACK to 192.168.1.102
141   2016-01-10 10:48:23   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
142   2016-01-10 10:48:23   DHCPD   Notice   Send ACK to 192.168.1.102
143   2016-01-10 10:48:23   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
144   2016-01-10 10:48:23   DHCPD   Notice   Send ACK to 192.168.1.102
145   2016-01-10 10:48:23   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
146   2016-01-10 10:48:23   DHCPD   Notice   Send ACK to 192.168.1.106
147   2016-01-10 10:48:23   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
148   2016-01-10 10:44:08   DHCPD   Notice   Send ACK to 192.168.1.102
149   2016-01-10 10:44:08   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
150   2016-01-10 10:44:08   DHCPD   Notice   Send ACK to 192.168.1.102
151   2016-01-10 10:44:06   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
152   2016-01-10 10:44:06   DHCPD   Notice   Recv INFORM from 18:3D:A2:09:91:34
153   2016-01-10 10:44:06   DHCPD   Notice   Send ACK to 192.168.1.106
154   2016-01-10 10:44:06   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
155   2016-01-10 10:44:06   DHCPD   Notice   Send ACK to 192.168.1.106
156   2016-01-10 10:44:06   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
157   2016-01-10 10:44:06   DHCPD   Notice   Send ACK to 192.168.1.100
158   2016-01-10 10:44:06   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
159   2016-01-10 10:44:06   DHCPD   Notice   Send ACK to 192.168.1.100
160   2016-01-10 10:44:06   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
161   2016-01-10 10:44:06   DHCPD   Notice   Send ACK to 192.168.1.100
162   2016-01-10 10:44:05   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
163   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
164   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
165   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
166   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
167   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
168   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
169   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
170   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
171   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.106
172   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
173   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
174   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
175   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
176   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
177   2016-01-10 10:41:57   DHCPD   Notice   Recv INFORM from 18:3D:A2:09:91:34
178   2016-01-10 10:41:55   DHCPD   Notice   Send ACK to 192.168.1.100
179   2016-01-10 10:41:55   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
180   2016-01-10 10:41:54   DHCPD   Notice   Send ACK to 192.168.1.106
181   2016-01-10 10:41:54   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
182   2016-01-10 10:41:54   DHCPD   Notice   Send OFFER with ip 192.168.1.100
183   2016-01-10 10:41:54   DHCPD   Notice   Recv DISCOVER from F4:F9:51:D8:BB:08
184   2016-01-10 10:41:54   DHCPD   Notice   Send OFFER with ip 192.168.1.100
185   2016-01-10 10:41:52   DHCPD   Notice   Recv DISCOVER from F4:F9:51:D8:BB:08
186   2016-01-10 10:41:52   DHCPD   Notice   Send ACK to 192.168.1.102
187   2016-01-10 10:41:52   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
188   2016-01-10 10:41:52   DHCPD   Notice   Send ACK to 192.168.1.102
189   2016-01-10 10:41:51   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
190   2016-01-10 10:41:33   DHCPD   Notice   Send ACK to 192.168.1.102
191   2016-01-10 10:41:33   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
192   2016-01-10 10:41:32   DHCPD   Notice   Send ACK to 192.168.1.102
193   2016-01-10 10:41:32   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
194   2016-01-10 10:39:46   DSL   Notice   xDSL Ready!!
195   2016-01-10 10:39:42   DSL   Notice   xDSL Handshake!!
196   2016-01-10 10:39:36   DSL   Notice   xDSL Ready!!
197   2016-01-10 10:39:33   DSL   Notice   xDSL Leave Showtime!!
198   1970-01-01 00:02:16   DHCPD   Notice   Send ACK to 192.168.1.100
199   1970-01-01 00:02:15   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
200   1970-01-01 00:02:14   DHCPD   Notice   Send OFFER with ip 192.168.1.100
201   1970-01-01 00:02:14   DHCPD   Notice   Recv DISCOVER from F4:F9:51:D8:BB:08
202   1970-01-01 00:02:08   DHCPD   Notice   Send ACK to 192.168.1.102
203   1970-01-01 00:02:08   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
204   1970-01-01 00:01:50   DSL   Notice   xDSL Ready!!
205   1970-01-01 00:01:47   DSL   Notice   xDSL Leave Showtime!!
206   1970-01-01 00:01:08   DHCPD   Notice   Send ACK to 192.168.1.102
207   1970-01-01 00:01:08   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
208   1970-01-01 00:00:49   DHCPD   Notice   Send ACK to 192.168.1.100
209   1970-01-01 00:00:48   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
210   1970-01-01 00:00:47   DSL   Notice   xDSL Ready!!



Title: Re: Can I ask an expert about DLM
Post by: licquorice on January 10, 2016, 12:26:44 PM
Hi Millie,

Not sure how you have managed to connect as your CHAP username appears to be incorrect (see line 33) it should be anything@btbroadband.com
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 10, 2016, 01:44:24 PM
@ Licorice

HUH? now Im confused as the HH5 connects with btbroadband@btinternet.com -  In fact all the routers connect with that.
I have never used my bt name @btbroadband.com

I will try that next time but currently Im connected (with btbroadband@btinternet.com) and it is stable for now so I dont want to mess around with it.

However, it does not change the fact that it drops and cannot establish a connection as line 46 onwards shows
Title: Re: Can I ask an expert about DLM
Post by: licquorice on January 10, 2016, 01:57:52 PM
@ Licorice

HUH? now Im confused as the HH5 connects with btbroadband@btinternet.com -  In fact all the routers connect with that.
I have never used my bt name @btbroadband.com

I will try that next time but currently Im connected (with btbroadband@btinternet.com) and it is stable for now so I dont want to mess around with it.

However, it does not change the fact that it drops and cannot establish a connection as line 46 onwards shows

I'm even more confused, as far as I'm aware the username on the HH5 is fixed at homehub@btbroadband.com and can't be changed. Also the most common reason for non-connection of third party routers to BT Infinity is using @btinternet.com rather than @btbroadband.com in the username.

As for the drops, I really don't know what is happening to your line, I think we tried everything we could think of on the other forum.
Title: Re: Can I ask an expert about DLM
Post by: Dray on January 10, 2016, 02:21:54 PM
That doesn't look like a Homehub 5 log and the username is definately wrong name = "btbroadband@btintern
Title: Re: Can I ask an expert about DLM
Post by: Millie1 on January 10, 2016, 02:27:22 PM
Well, why am I connected then ? if its wrong  ???

Crumbs .. now Im doubting myself    :'(    Im gonna double check I have the correct sign in information.

So what do I use ? homehub@btbroadband.com
 OR
myusername&email@btbroadband.com
OR
mytelephonenumber@btbroadband.com

Title: Re: Can I ask an expert about DLM
Post by: Dray on January 10, 2016, 02:33:38 PM
bthomehub@btbroadband.com

Assuming you have a BT residential connection. It's different for BT Business.
Title: Re: Can I ask an expert about DLM
Post by: licquorice on January 10, 2016, 02:58:04 PM
The bit before the @btbroadband.com can be anything.
@Dray Its a TP Link log.
Title: Re: Can I ask an expert about DLM
Post by: Dray on January 10, 2016, 03:53:42 PM
I don't think that's quite true but others may work. The only one to definately work is the one I posted.

TPLink don't make high quality modems - I have several. Do you still use yours or do you front-end it with an Openreach modem?
Title: Re: Can I ask an expert about DLM
Post by: licquorice on January 10, 2016, 04:16:51 PM
I've used all sorts before the @btbroadband.com and all have worked ok.

I've still got mine but have temporarily front ended it with an Huawei modem that a friend no longer wanted. Mainly so that I can access the stats which are not available on the TP Link. I'm capped on Infinity1 anyway so not too bothered with speed. Downstream max is no different between TP Link and Huawei but upstream actual is 9.4M with Huawei and about 8.5M with TP Link. Presume TP Link doesn't have upstream G.Inp.
Title: Re: Can I ask an expert about DLM
Post by: Dray on January 10, 2016, 04:30:08 PM
Yes, I've gone off TPLink as well after having many lock-ups.

I have also experienced odd connections when using anything other than bthomehub@btbroadband.com but I didn't try and investigate, I just changed back to the username I knew worked.