Kitz Forum
Computer Software => Windows 10 => Topic started by: Bowdon on October 10, 2015, 02:35:28 PM
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Does anyone know what the error: Kernel auto boost lock acquisition with raised irql , is pointing to? It's during a random BSOD on my friends computer.
This seems to happen at random times when shes opening a program. Today she went to the Win10 store to update her program and that happened.
It seems quite a few people have this issue. Some think its something to do with bluetooth. But in my friends situation she doesn't use bluetooth. I'm thinking it might be a driver issue?
Any thoughts?
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the error indicates it is probably irq related somehow.
Quick bit of googling suggests its bluetooth related so I would try the following in order.
1 - disconnect any bluetooth devices, if this works then look for newer drivers to use with those bluetooth drivers.
2 - disconnect any usb devices
3 - remove any non essential hardware such as soundcard
4 - if still problems at this point try swapping graphics card or using onboard graphics (if an option)
5 - check bios irq settings are set to allow OS to control IRQs.
6 - disable sleep.hibernate
7 - disable functions in bios not needed e.g. such as com ports, parallel ports, onboard sound, 3rd party raid controller's etc.
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I would install bluescreenview http://www.nirsoft.net/utils/blue_screen_view.html (http://www.nirsoft.net/utils/blue_screen_view.html) and once it happens again you can then see the OS files that was effected and then trace it back to installed software.
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I'll get the friend to go through those steps.
I wasn't sure if bluescreenviewer worked on Windows 10. Good to know it does.
Thanks guys.